Volkswagen CC Complaints (2010)

242 consumer complaints on file.

#10659821November 20, 2014
ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT INDICATED THAT THE WATER WAS LEAKING THROUGH THE VENTS AND THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND IT WAS DIAGNOSED THAT THE COWL AREA SYSTEM MALFUNCTIONED AND WATER LEAKED INTO THE INTERIOR OF THE VEHICLE INSTEAD OF DRAINING OUT. THE DEALER REPLACED THE RIGHT SIDE OF THE COWL AREA SYSTEM. THE CONTACT STATED THAT THE FAILURE CAUSED INTERNAL DAMAGE TO THE VEHICLE AND ELECTRICAL SHORTS. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPLACED THE CARPET. ALSO, THE CONTACT INDICATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING APPROXIMATELY 40 MPH, DOWN A HILL. THE CONTACT INDICATED THAT DUE TO THE SUDDEN LOSS OF POWER, THE CONTACT CRASHED INTO A DIRT PART OF THE ROAD. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, RIGHT SHOULDER AND NECK PAINS WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO A DEALER FOR INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10607312July 1, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THIS 2010 VOLKSWAGEN CC WAS PURCHASED AS A CPO IN 2012 WITH 33K MILES ON IT. SECOND OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 43K MILES, AND GEARS WOULD NOT ENGAGE, I MADE A SUDDEN SHARP LEFT TURN TO THE ROAD SIDE, LOST CONTROL OF THE CAR, DEPRESSED BRAKE HARD TO FORCEFULLY STOP THE CAR WITH THIRD GEAR ENGAGED. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2010, 2012 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH SHOWS THERE IS A CLUTCH ASSEMBLY ISSUE WITH THE CAR AND DIRECTS DEALERS TO REPLACE CLUTCH KIT FOR THOSE DEFECT MODELS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, INFORMED THEM THAT THIS CC IS STILL WITHIN THE 2YR/24K MILE CPO WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587905May 12, 2014
STEERING
AFTER PURCHASING VEHICLE FROM DEALERSHIP, I NOTICED AN AUDIBLE WHIRRING SOUND COMING FROM THE STEERING SYSTEM.THE VEHICLE WAS AT A STANDSTILL AND CAN BE HEARD WHEN TURNING WHEEL TO LEFT OR RIGHT FROM LOCK TO LOCK. AT FIRST IT WAS A FAINT WHIRRING SOUND AS IF THE VEHICLE WAS LOW ON POWER STEERING FLUID. HOWEVER, THE SYSTEM IS ELECTRO-MECHANICAL. NO HYDRAULIC PUMPS. THE SOUND HAS GOTTEN PROGRESSIVELY WORSE AND THE WHIRRING SOUND IS NOTICEABLY MORE AUDIBLE. UPON TAKING IT TO THE VW DEALERSHIP, SERVICE TECHNICIAN SAYS THAT THE ENTIRE RACK/PINION SYSTEM HAS TO BE REPLACED BECAUSE IT IS DEFECTIVE. VEHICLE IS LESS THAN 40K MILES. SERVICE TECH SAYS THAT THIS IS NOT COVERED UNDER ANY WARRANTY. I HAVE FOUND OTHER INCIDENTS OF THIS MAKE/MODEL HAVING THE SAME ISSUES, WHERE SOME SYSTEMS HAVE COMPLETELY FAILED WITHIN THE FIRST 10K MILES. THIS IS A SAFETY ISSUE AS THERE MAY NOT BE ANY WARNING IF THE SYSTEM COMPLETELY FAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579263April 11, 2014
POWER TRAIN
CAR PURCHASED BRAND NEW IN 2010. ONE OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 48K MILES, AND GEARS WOULD NOT ENGAGE, CAUSING THE CAR TO BE STRANDED IN THE MIDDLE OF TRAFFIC. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2009, 2010 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH DIRECTS DEALERS TO INSTALL AN UPDATED CLUTCH KIT WITH IMPROVED SPRINGS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, TO INFORM THEM THAT THIS CC IS STILL WITHIN THE 5YR/50K MILE POWERTRAIN WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565246February 21, 2014
POWER TRAIN
2010 VW CC SPORT SUFFERED DSG CLUTCH FAILURE AT 50000 MILES, ALL THE LURCHING AND DRIVE FAILURE SYMPTOMS WERE EXPERIENCED. POWER LOSS WITH FAMILY IN VEHICLE AT FREEWAY SPEEDS! A WARPED CLUTCH PACK WAS PROMPTLY REPAIRED UNDER WARRANTY BY AUTOBAHN DEALERSHIP. 55000 MILES AND THE VEHICLE HAS DEVELOPED INTERMITTENT BAD SHIFT AT AROUND 2ND/3RD GEAR AND SOMETIMES UP IN THE 5TH/6TH GEAR RANGE. THE SHIFT FEELS LIKE A MANUAL BEING PUT INTO 5TH AT 20MPH AND POWER IS LIMITED UNTIL THE GEAR ENGAGES WITH A JUMP. DEALER HAS THE VEHICLE AND IS EVALUATING IT AS ITS AN INTERMITTENT (ONCE OR TWICE A DAY) PROBLEM. A NEW MECHATRONIC UNIT OR TRANSMISSION HAS BEEN SUGGESTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562808February 4, 2014
POWER TRAIN
DSG TRANSMISSION FAILED TO ENGAGE IN REVERSE GEAR MULTIPLE TIMES. IT TYPICALLY SEEMS TO ONLY OCCUR WHEN FORWARD AND REVERSE ARE SELECTED MULTIPLE TIMES BEFORE TURNING OFF IGNITION. EXPERIENCED ONE INSTANCE IN WHICH TRANSMISSION WOULD NOT SHIFT PAST FIRST GEAR, EVEN IN MANUAL MODE AND WHICH DID NOT RECUR SINCE. MULTIPLE INCIDENTS OF NO REVERSE ACTIVATION. ONCE THE CAR IS TURNED OFF AND TURNED BACK ON, THE REVERSE GEAR ENGAGES. IT SOUNDS AS IF IT TAKES MULTIPLE ATTEMPTS FOR REVERSE TO ENGAGE UPON RESTARTING THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560042January 15, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER IN THE PASSENGER'S SIDE SEAT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COWL AREA WAS NOT SEALED PROPERLY FROM THE MANUFACTURER, WHICH CAUSED A RUPTURED IN THE FAN MOTOR. THE MECHANIC DIAGNOSED THAT THE COWL AREA, FAN MOTOR AND THE BLUE TOOTH BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553623November 24, 2013
POWER TRAIN
WHILE DRIVING MY DSG TRANSMISSION STARTED TO MAKE LOUD NOISE WHILE SHIFTING A GEAR AND PRODUCE LOUD HIT WHEN GEAR IS CHANGED TO THE POINT OF MY STEERING WHEEL SHAKE AND ALMOST MADE ME LOOSE CONTROL OF THE VEHICLE. I DROPPED CAR TO THE CLOSEST VW DEALER, FIRST I WAS TOLD BY SERVICE MANAGER THAT THE ISSUE WILL BE FIXED DUE TO RECALL ON THAT PARTICULAR TRANSMISSION, BUT 4 HOURS LATER I'VE RECEIVED CALL FROM THE SAME PERSON STATING THAT I HAVE TO PAY FOR REPAIRS MYSELF. VW CORPORATE ARE NOT INTERESTED IN HONORING THEIR OWN RECALL AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542340September 6, 2013
WHEELS
BACK IN SEPTEMBER OF 2012 WAS TOLD I NEEDED A NEW TIRE (BUBBLE IN TIRE) AT ONLY 15,000 MILES. REPLACED TIRE AT 208.00 DOLLARS. JULY OF 2013 HAD MY 20,000 MILEAGE SERVICE AND WAS TOLD ANOTHER TIRE HAD A BUBBLE AND NEEDED NEW TIRE. NEW TIRE PURCHASED AT 208.00 AND ALSO HAD MY INSPECTION STICKER DONE AT THE SAME TIME;ALL TIRES PASSED INSPECTION. ON MY WAY HOME FROM THIS SERVICE NOTICED MY CAR WAS RIDING ROUGH AND A VIBRATING NOISE. BROUGHT THE CAR BACK AT DEALERSHIP (ALL SERVICES LISTED DONE AT FATHERS & SON) TWO WEEKS AFTER MY JULY NEW TIRE PURCHASE AND WAS TOLD I NEEDED TWO MORE NEW TIRES, SAME PROBLEM BUBBLES INSIDE AND OUTSIDE TIRES. HAD NO CHOICE BECAUSE OF SAFETY REASONS AND HAD TO PURCHASE TWO MORE NEW TIRES FOR A TOTAL OF 416.00 DOLLARS. I HAVE OWNED NUMEROUS CARS AND HAVE NEVER HAD TO REPLACE ANY TIRES EVEN THOUGH I KEEP MY CARS FOR AT LEAST FIVE YEARS, BUT LOW MILEAGE. I WAS TOLD IT WAS MY DRIVING HABITS SO I DECIDED TO GO ON THE INTERNET TO RESEARCH THESE TIRES AND WAS APPALLED ON HOW MANY COMPLAINTS AND UNSATISFIED CONSUMERS WITH ALMOST ALL THE SAME PROBLEM I HAD. PLEASE CHECK INTO THESE TIRES AS TO MY KNOWLEDGE ARE VERY UNSAFE AND COULD CAUSE A SERIOUS ACCIDENT IF THESE TIRES RUPTURE BECAUSE OF THE BUBBLES. TO THIS DATE I HAD TO REPLACE ALL FOUR TIRES WITH CURRENT MILEAGE OF 22,668.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537907August 29, 2013
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, THE STEERING WHEEL SHOOK VIOLENTLY AND ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AS THE CONTACT ATTEMPTED TO PARK. THE CONTACT WAS UNABLE TO TURN OR CONTROL THE STEERING WHEEL. THE CONTACT SHUT THE ENGINE OFF MOMENTARILY UNTIL THE STEERING WHEEL RETURNED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION HOWEVER THE STEERING WHEEL RETURNED TO NORMAL FUNCTION. THE DEALER PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND SUGGESTED HAVING A COMPUTER UPDATE PERFORMED. THE FAILURE AND CURRENT MILEAGE WAS 28,000. ## VIN PASSED ## VOLKSWAGE CC SPORT ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536171August 19, 2013
POWER TRAIN
DSG CLUTCHES ARE STATED TO BE WORN OUT AT 64K AND NEED REPLACEMENT FOR $2,013 DOLLARS. SERVICE STATES KNOWN ISSUE WITH DSG TRANSMISSION BUT MANUFACTURER AND DEALER REFUSES TO COVER COST FOR "KNOWN ISSUE." MEANWHILE CHINA HAS HUGE RECALL ON DSG TRANSMISSION AND GIVING 10 YEAR WARRANTY?? ANYONE WATCHING AND LISTENING? CHINA LEADS THE USA IN SAFETY AND CONSUMER RECALLS. ..REALLY? CAR LURCHES BACKWARD IN REVERSE CAUSING SAFETY ISSUE FOR PEOPLE AND PROPERTY BEHIND CAR. ALSO, IF CAR PARKED ON SIDE OF CLIFF CAR COULD LURCH OVER SAID CLIFF KILLING ALL IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531728July 25, 2013
ENGINE, FUEL SYSTEM, GASOLINE
MY 2010 CC STARTED FINE. WITHIN 1/2 MILE I NOTICED A SHIMMY, I THOUGHT MAYBE IT WAS A FLAT TIRE. THEN I NOTICED A HORRIBLE SMELL ALONG WITH HEAVY WHITE SMOKE COMING FROM MY EXHAUST. CODE READER STATED THE CAMSHAFT SENSOR WAS BAD AND CAUSED MISFIRE TO 1 AND 2 SPARK PLUGS. PURCHASED THE SENSOR AND NEW SPARK PLUGS WITH NO SOLUTION. PER A GM MECHANIC, THE HEAD IS WARPED OR CRACKED OR THE GASKET IS BAD. I HAVE HAD THIS VEHICLE FOR 9 MONTHS. I AM THE SECOND OWNER AND IT HAS 53000 MILES, BUT I ALSO PAID GOOD MONEY AND TO HAVE TO SPEND $1200 ON THIS IS BS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524232July 10, 2013
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STARTED TO SHAKE AND SMOKE WAS SEEN FROM THE EXHAUST. THE CONTACT ALSO STATED THAT THERE WAS A NOTICEABLE ODOR OF GASOLINE. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE FUEL INJECTOR HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THERE WAS ALSO GASOLINE ON THE ENGINE, WHICH THE DEALER ADVISED CLEANING. THE FAILURE MILEAGE WAS 52,000. UPDATED 8/15/13 *CN THE FUEL INJECTORS WERE FAULTY AND WERE STUCK IN THE OPEN POSITION. WHICH CAUSED FUEL TO LEAK IN THE CYLINDER CAUSING AN ENGINE MISFIRE.. UPDATED 8/15/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510616May 4, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE MECHATRONIC UNIT WAS REPLACED, BECAUSE THE CAR LURCHED FROM A STOP INTO FORWARD OR REVERSE. CAR HAS THE DSG TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484933November 16, 2012
ENGINE
AFTER TRAVELING AT 70MPH THE VEHICLE BEGIN TO PUTTER, SHORTLY AFTER THE VEHICLE JUST SHUT OFF. I HAD IT INSPECTED AND WAS NOT ABLE TO DUPLICATE THE ISSUE. FINALLY AFTER A DAY AND A HALF THE PROBLEM AROSE AGAIN BUT NO SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451498March 13, 2012
AIR BAGS
HAVE BEEN TO THE DEALER ON 5 OCCASIONS WITH "AIRBAG SERVICE" LIGHT ON FOR FRONT PASSENGER SEAT. SEAT BELT BUCKLE HAS BEEN REPLACED TWICE AS WAS MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437926December 1, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WATER WOULD ENTER THE VEHICLE WHENEVER IT RAINED THROUGH ALL FOUR DOORS. IN ADDITION, THE WINDOWS COULD NOT BE OPENED OR CLOSED, AND WHEN THEY WERE ABLE TO BE CLOSED THEY DID NOT DO SO PROPERLY. THE VEHICLE WAS TAKEN SEVERAL TIMES TO THE DEALER WHERE THEY ADJUSTED THE WINDOWS BUT TO NO AVAIL. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433720October 31, 2011
POWER TRAIN
MY DSG EQUIPPED VEHICLE HAS A TENDENCY TO LURCH FORWARD, BE SLOW TO RESPOND TO THE ACCELERATOR PEDAL AND DOWNSHIFT ABRUPTLY WHEN COMING TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412085July 13, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 VOLKSWAGEN CC, 2.0T ENGINE, AUTO TRANSMISSION, WITH JUST UNDER 13,000 MILES. WHEN I FIRST START THE CAR I CAN IDLE FORWARD WITH NO PROBLEMS, BUT AFTER IT'S WARMED UP I START GETTING VERY JERKY FORWARD MOVEMENT FROM A STOPPED POSITION. I TRIED PUTTING THE CAR IN D AND S, BUT GET THE SAME RESULTS. FROM A COMPLETE STOP, I TAKE MY FOOT OFF THE BRAKE PEDAL, AND DON'T TOUCH THE PEDALS AT ALL, JUST LET THE CAR IDLE FORWARD. I NOTICE THAT THE RPMS DROP FROM ABOUT 900 TO ABOUT 800, THEN SHOOT UP TO ABOUT 950, THE CAR JERKS FORWARD, THEN STOPS AGAIN AS THE RPMS DROP BACK DOWN TO ABOUT 800, THEN BACK UP TO 950 OR 1000 AS THE CAR JERKS FORWARD AGAIN. EVENTUALLY, IT SMOOTHS OUT AND STARTS ROLLING FORWARD, BUT IT'S EXTREMELY ANNOYING AND POTENTIALLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408614June 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 VOLKSWAGEN CC WITH DSG THAT LURCHES AS IF ITS GOING TO STALL AFTER TAKING MY FOOT OF THE BRAKES FROM A DEAD START. THE PROBLEM IS WORSE WITH THE A/C ON. I HAVE CALLED VOLKSWAGEN OF AMERICA TO OPEN A CASE, BUT TO NO AVAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen CC