Volkswagen Atlas Complaints (2018)

467 consumer complaints on file.

#11631077December 16, 2024
EXTERIOR LIGHTING
Hello, this vehicle (2018 VW Atlas) does have defective headlights (headlight stopped working), High beam works fine but low beam doesn't. I did a thorough research and looks like this issue is very common on All VW Atlas, dealer is telling us that the whole assembly needs to be replaced since the design of this headlight does not have a bulb that can be replaced, the cost of each headlight is over $1,000 each and over $500 in labor and they are on backorder since a lot of people are having this issue. Please assist us on getting this resolved since it is a SAFETY Hazard, people cannot drive their cars without lights, VW should be able to do a recall on this bad design/quality headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630348December 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on a single lane road with no other cars on road (in front or behind) and car suddenly brakes to a complete stop and the crash warning sound become audible inside the car. This happened 1 other time about 1 month prior but car did not come to a complete stop that time. That incident there were other vehicles on the road but were at a fair distance away from the car and those vehicles were not braking or slowing down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627487November 26, 2024
ELECTRICAL SYSTEM
The power windows malfunctioning. When windows are pressed down the windows spontaneously go back up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626655November 21, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving at an undisclosed speed, the contact engaged the cruise control function, and the brakes would inadvertently engage. The contact was not able to verify the warning light that was illuminated during the failure. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621109October 21, 2024
ELECTRICAL SYSTEM
The actuator door has failed, resulting in a constant and very loud clicking noise. I contacted both the dealer and manufacturer and they advised that this happens as no fault of my own. I am now unable to run the fan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619900October 15, 2024
STEERING
The rack and pinion failed, and the steering wheel was very difficult to move and maneuver. According to the service advisor, it is known that if the Rack and Pinion is immersed in water due to floods, that causes the electronics of the system to fail. This causes the steering wheel to become very stiff and it is very hard to maneuver the car. Rain is very common in all parts of the world, including in Puerto Rico, and it is not safe to be driving a car that could 'lock' the steering wheel in any random occasion after a pouring rain event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618245October 5, 2024
ENGINE, UNKNOWN OR OTHER
Bought this vehicle new from dealer. Have had all maintenance done at the suggested intervals by VW. Have had ongoing issues with “check coolant” alerts. Coolant has been low on multiple occasions but dealer assures there is no leak. I’m am now out of warranty and car has lost coolant again, well below the minimum level required. Please help with ongoing issues that now dealer will not cover. Being inspected now for water pump failure, radiator core, etc. I feel as though this coolant level problem is being hidden and pushed along until customers are out of warranty. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617675October 2, 2024
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I have a moonroof that leaks whenever it rains. It comes on the sides of the car and also in the middle near my rearview mirror which leaks on my electronics. I am at risk because it brings water into my car when I am driving. It can cause mold and mildew as well. I've taking this to my local VW dealership without any resolution. They just said its a well know issue. The attempted to 'clean' the drains but it still leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616017September 23, 2024
TIRES, TIRES:SIDEWALL
The tire started making a sound like every 15 miles or so like it was going over a speed burn (small bumps) on the side of the freeway. I pulled over and checked the tread for rubbing, nails, scarring and there was nothing. After about 60 miles or so and the sound occurring 4 times the TPM light came on. Shortly afterwards the sidewall blew out in 4 separate spots in the tire. I had the vehicle towed and the tires replaced. All tires were filled back up to their recommended PSI. It’s been about 3 weeks and now a second tire (same model) is making the same noise. I am having it replaced before the tire blows like the other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614362September 13, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving my car made a loud beep sound and Faulty Brake Booster appeared on the dash and the BRAKE light came on and the brakes would not work properly. I was almost rear ended because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612217September 3, 2024
ENGINE, ELECTRICAL SYSTEM
Engine stops occasionally while driving and the car is moving. This has occurred even with Start/Stop turned off and while the vehicle is moving on the road. This has occurred several times over the past year. Typically the car can be re-started right away, although on a couple of times it was disabled (would not start) until multiple attempts over 5 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611744August 30, 2024
UNKNOWN OR OTHER
Front pillar near roof and windshield is leaking significant water creating a driver safety hazard during hard rains
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610605August 24, 2024
ENGINE
My car engine has cut off a few times all by itself while operating it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610497August 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Volkswagen Atlas. The contact stated that while operating the vehicle, the check engine, oil, and EPC warning lights illuminated, and the vehicle decelerated and failed to accelerate above 20 MPH. The vehicle was towed to the local dealer who diagnosed and determined that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608861August 15, 2024
EXTERIOR LIGHTING
Both low beam lights (left then right) failed within the same month. These are LED headlights. I have to drive with the high beam lights on all the time. Since these are LED headlights, there is no way to replace them (no bulbs). Unacceptable design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608148August 13, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle slammed on brakes, Electronic Stabilization Control light came on, transmission went into emergency mode, check engine light came on, and many other lights. I had to jerk the car to avoid the ditch since i was in a curve on a highway. Brakes continued to kick back and would not allow me to pull to side of road even in neutral. Battery message came on and said it was not charging. I was stuck in the lane and several people had to swerve or brake hard to miss me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606414August 5, 2024
AIR BAGS
Waiting at a stoplight for light to turn green. Driver’s side door airbag deployed for no reason and the car shut down completely. Except for my hazard lights and a blinking message that read “error driver door contact switch”. Had to have it tow and the tow truck driver couldn’t even put in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606347August 4, 2024
ENGINE
Replaced a failed water pump at 78,831 miles on 11/03/2022 and that replacement part failed again at 98,022 miles on 12/26/2023.The dealer would not cover either replacement. The first was outside vehicle warranty and the second was outside the 12k mile part warranty period. This model/trim was not covered under the class action lawsuit related to water pump failure. I’m reporting this so you are aware that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605914August 1, 2024
SERVICE BRAKES, WHEELS, ENGINE
Today 3 times while driving my car braked on its own, emitted a loud noise and “Brake Booster Faulty” displays along with the ABS and Brake late. It also told me to power off the car. Prior to this there were no problems however I am now worried for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604401July 25, 2024
ENGINE
The car started to feel like it had the shivers. Could feel some kind of vibrations of sorts. Some time prior to this the car would stall when it would switch with the engine start stop function. We were told nothing was wrong with it. Prior to the vibrations or around the same time the check engine light went on. We took the car to the dealership and were told we had low pressure in one of the cylinders and near low in some others. They recommended a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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