Volkswagen Atlas Complaints (2020)

27 consumer complaints on file.

#11457599March 21, 2022
AIR BAGS
My vehicle is experiencing the door wiring harness issue that is leading to an airbag warning light coming on. As of now, my VIN is not included in the recently announced VW recall, however I am experiencing the exact issue that is being recalled. This was diagnosed by my local dealer a few months ago and I am still waiting on the part. After reading the recall, I no longer feel safe driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457682March 21, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We've had our Atlas since 5/2020. Since then, we've had multiple issues similar to what I have seen reported on VW's upcoming recall. I am not sure how VW intends to identify which VIN's are an issue, but ours should probably be included. Here's a list of issues... 1) Emergency braking goes off when backing up, even though there is no risk. 2) Emergency braking goes off at the end of a decline when the road is transitioning from angled to flat. Since you're pointed down, it thinks the upcoming road is another vehicle. 3) Using the remote start feature results in both the radio and cruise control not working. 4) Window buttons on driver's side sometimes don't respond or act erratically (ex: pressing up and the window goes down) 5) GPS is inaccurate. We actually had a part replaced in 2020 that fixed the problem, but we've noticed over the past few months it has started to get lost again. 6) All safety systems (lane assist, emergency braking, etc) need to be disabled when driving in the snow. Otherwise, the vehicle goes crazy with random beeps, warning, and occasionally will hit the brakes. Note that these are an aggregate of problems over the course of owning this vehicle. I provided a date, but the issues aren't limited to just that one date. Fortunately we have had no crashes or injuries related to this problem, but my wife had one very close call when driving in the snow and the brakes engaged while she was on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457473March 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driver door harness malfunction causing many errors to display on dash. It also causes emergency brake to engage before coming to a complete stop basically slamming on the brake. Doors will randomly try to lock while driving even though they are locked and back windows will roll down. The driver window and door controls will not work to roll up/down window or unlock/lock doors. This all started in August 2021 with just the windows rolling down. Then weeks passed and a little more started happening. Then the brakes happened. It was a random occurrence but became an everyday issue and very unsafe especially when the weather became icy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456876March 15, 2022
ELECTRICAL SYSTEM, ENGINE
Drivers side door harness is problem- driver door fault, electric parking brake fault, start stop fault, car would automatically engage parking brake This is such a huge problem with Volkswagen that the car has been in shop six weeks waiting on part because of back order due to demand
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448453January 22, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In the beginning of Novemeber 2021 with 7680 miles an alarm stating Error: Driver door contact switch Fault: Electronic parking brake Attention: Engine is running. Error: Start Stop The check engine light/EPC lights were on. Windows do not open or open about an inch by themselves. This issue occurs most times when starting the vehicle. VW was made aware and checked the vehicle stating the driver side door harness needs to be replaced but there is shipping delays. Over the next few months when operating the vehicle under speeds of approximatley 10 to 5 miles an hour the emergenancy parking break activates and slows or completley stops the vehicle while driving. This is a safety issue as a vehicle that suddenly stops while in traffic regardless of speed can be rear ended or cause an accident. VW has claimed that the door harness is at fault and that the parking break activating is because of a faulty door harness. It has been over 2 months and the door harness has still not been replaced. I have spoke to mechanics regarding this issue and they stated a parking break activating while the car is in motion is not related to a faulty door harness. I wish to have this complaint investigated and to have my car issue recalled so VW is forced to fix this issue. I have 3 small children who regularly ride in this vehicle. A emergency parking break activiating while the vehicle is in motion is unacceptable. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436096October 8, 2021
UNKNOWN OR OTHER
Hi please tell me if you can help me or help me find someone who can help me A friend imported from the USA to Romania a car VW Atlas chassis series . In order to register in Romania at the local Vehicle Department, the officer must see a chassis / VIN number carved on steel and compare this number with the VIN number on the windshield dashboard and in the documents. I found only two stickers with VIN: 1) on the doorstep from the driver. 2) another sticker in the area of the spare tire. I didn't find the stamped VIN. In Romania, it is NOT possible to register imported cars that do not have stamped VIN. Does this car have punched VIN? Please help me find the VIN code stamped on the steel frame? I would be grateful if you could send me on the email address pictures of the place where the punched chassis series is. VW Romania told me that this model is not in their database All the best
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406626April 6, 2021
AIR BAGS, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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