Volkswagen Atlas Cross Sport Complaints (2021)

163 consumer complaints on file.

#11458792March 29, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Faulty door harness per VW service department in Valdosta, GA. This has caused over several near missed rear end collisions as the car will automatically activate the emergency brake while driving. Multiple error messages pop up. Windows roll down automatically. Vehicle has been sitting at dealership for 30+ days and dealership will not provide loaner vehicle, rental or hold payments with VW Credit. This has affected my way of life tremendously as I now have no vehicle to get to work and no vehicle to take my kids to school in. Dealership said I could still drive the vehicle, completely disregarding the fact that a car had to completely run off the road to prevent from hitting me after my emergency brake randomly activated while I had my kids in the back. So here’s to making payments for my car to sit at the dealer with no help, no eta on repair, NOTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458577March 28, 2022
AIR BAGS
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 22V152000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light was illuminated. The vehicle was repaired but continued to experience the failure. VIN tool confirms parts not available. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458513March 27, 2022
ELECTRICAL SYSTEM
I WENT TO MY CAR ON MARCH 26, 2022 IN THE MORNING AND ALL FOUR OF MY WINDOWS WERE ROLLED DOWN, THEY WERE ROLLED UP WHEN i LEFT THE CAR THE PREVIOUS DAY. ACCORDING TO THE RECALL NOTICE IT SAID THAT THIS ISSUE COULD BE RELATED TO A BRAKING ENGAGING UNEXPECTEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458507March 27, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
driving at low speed in parking lot, alarms sounded, engine and hazard lights came on and then driver's side windows rolled down partially. a few seconds later, the emergency brake automatically engaged, stopping the vehicle. i was able to disengage the emergency brake and continue driving, but dashboard lights remained on. very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458450March 26, 2022
AIR BAGS
Vehicle was in passage side collision and air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458349March 25, 2022
AIR BAGS
My air bag warning light is on, I took this to a dealer service facility and they said it is a wiring harness failure. Upon doing more research on this I find this harness failure has caused, the parking brake to be applied while driving, the windows will go down on their own. VW customer tells me this is safe to drive, they have no fix and their newest vehicles have this possible fault. This vehicle can not be safe to be driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458240March 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated while driving at 8 MPH, the automatic emergency braking system engaged and the vehicle stopped abruptly. The emergency parking brake warning light illuminated. An audible message "Ignition Is Turned On" was engaged. The contact stated that he disengaged the emergency parking brake and continued to drive; however, the failure reoccurred while driving at low speed as he was approaching a traffic light. Additionally, the contact stated that the vehicle windows rolled down independently and would not roll up unless he turned off and restarted the vehicle. The contact stated that he was unable to lock the doors of the vehicle using the key fob or the driver's side power door lock switch. The vehicle was taken to the dealer where it was diagnosed that the driver's side door wiring harness needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458122March 24, 2022
ELECTRICAL SYSTEM
windows going down on their own, has been sporadically happening for a few months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458121March 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
car came to an abrupt stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457988March 23, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
While sitting in a drive thru the car completely turned off while in drive as I was waiting to move up in line. Then when I went to start the car the next day, the dashboard lit up and all of the windows started going up and down out of now where. After speaking with a service rep about the issue I was informed that it was a door harness issue which is a huge safety risk because it is tied to the electrical components of the vehicle. My vehicle stayed in the shop a little over 2 months and then the issue was repaired. After completing an update, I keep getting a message to reset my trip each time I start the car and then I received a warning that my front assist is not available. When I read more into this I found that the car can brake unexpectedly thinking that a collision is going to take place when it is not, therefore causing a driving risk. This warning came on 3 separate occasions. My car was just purchased in December 2021 and I am concerned about all of the issues that I am experiencing so early on. Two weeks after purchasing my car it was in the shop starting January 7th until March 12th, this was to repair the door harness, then a week later I am receiving the sensor notification. My sensor notification has come on 3/19, 3/22 and 3/23. I am concerned about the overall safety and reliability on this vehicle. My car was in the shop for over 2 months and now I have a new issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457702March 21, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated while driving approximately 25 MPH, all the windows independently rolled up and down and the electric braking system would not operate. The air bags error light, Auto START/STOP, Lane Assist feature, and door contact switch illuminated. The vehicle was taken to a local dealer and diagnosed with a wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457637March 21, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the windows started rolling down and up independently. On another occasion while driving approximately 20 MPH, the Forward Collision Avoidance Emergency Automatic Braking engaged erroneously. The vehicle was turned off and restarted and the contact was able to drive the vehicle to the local dealer. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and the contact was informed that parts were not yet available to repair the vehicle. The failure mileage 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457600March 21, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that since owning the vehicle, various electrical failure had occurred with the vehicle. The contact stated that while driving at various speeds, the vehicle would independently brake without incident as the check engine warning light would appear on the instrument panel. The contact also stated that the front driver’s side door failed to unlock while his wife was outside the vehicle with the engine running. The contact's wife was forced to enter the vehicle threw the front passenger’s side door. In addition, the contact also mentioned that both the front and rear driver’s side windows would independently roll down without warning. The vehicle was taken to the dealer but was not diagnosed and remained in the dealer's possession. The contact was given a rental vehicle for the same model vehicle and the independent brake failure occurred with that vehicle also. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457564March 20, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
In Aug/Sept Windows drivers side go down at will. Parking brakes engages when I slow down to stop, at times difficult to disengage. Bells constantly ring while driving. Lane assist notification of problem comes on at will. Something about Drives side message of no electrical connection. Engine light constantly on. Doors lock, unlock at will. I took vehicle to dealership for scheduled oil change in Feb 2022 and told them what was happening and was told there was a recall and parts to be ordered. I returned the next week for dash lights (engine, lane assist, door connection, brakes, bells ringing, etc). Was then told there are many customers with the same issues and VW are waiting for the parts to come. I called the service Dept and asked have my parts come in and was told they probably wouldn’t arrive till Jun 2022. This is a very DANGEROUS situation and I am afraid to drive vehicle unless it’s necessary. I checked on your recall list and my vehicle was not included. I am having EVERY problem listed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457469March 20, 2022
ELECTRICAL SYSTEM
The emergency brake would go on when I was close to stopping. I would have to shut it off. The windows would roll down by themselves. I took it in to get checked and they said it was a wiring harness issue that needed replaced.check engine light would come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457368March 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, ENGINE
My car would activate the emergency brakes for no reason. A safety risk for myself, my family and anyone on the road near me. I was late to work several times as the parking brake would become stuck and not allow me to drive. The car would shake and the engine light would come on causing me to think my car would leave me stranded. The windows would roll down and get stuck and go up and down. My brakes and rotors were warped and would squeak and make a terrible grinding noise. Everyday was new problem that would come and go until it because constant and all at the same time , sometimes. I was in fear for my safety and that Of my son, mom family. The dealership was informed and i was assured that it was not an emergency mechanical issue. I could drop it off if I liked but there were no loaners available. Since I needed a loaner to get to and from work , I was placed on a waiting list and called when one was available. That was 10 days later . I kept looking at my car net app vehicle health report for my car that states my car had the issues aforementioned and I should schedule an appointment to get it checked but did not advise to stop driving the vehicle , which is an option. That gave me some type of reassurance but I realized that was not correct. I did not feel safe driving but I couldn’t miss work and get fired or afford to a rental myself and my car note. I dropped of my vehicle on Jan 31 2022. The advisor knew exactly what the issue was and the part it needed. Advised me the part was on backorder and 2-3 weeks for part to arrive. That turned into over 45 days with no estimated time of when it would be made and shipped. I learned through the internet searches i did that VW has a manufacturing plant in Ukraine where the part is produced. Ukraine is at war so the part is not going to be ready anytime soon. I was grateful for the loaner and rental provided but none suited my needs for the transportation of my mom who uses a wheelchair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457326March 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My car’s door harness defect was a terrible safety issue!! I was merging onto a major 3-lane highway in New Jersey with my 3 children in the car, when my vehicle suddenly shut off, and the emergency brake came on! I could have easily been seriously rear-ended with my family in the backseat. A huge accident would have been the result. This frightening experience plays over in my mind every time I drive my car. It has given me nightmares ever since; I presently have no confidence in this vehicle, & rightly so. In addition to the emergency brake going on, the car windows rolled down on their own, and the dashboard system was beeping incessantly & flashing about 10 different error codes, one after the other. This same scenario happened 4 more times before I could reach my own home. Then, I had to drive my vehicle to the VW dealership the next day to drop it off for repair, and the scary situation happened 3 more times on the way. Unacceptable. I was without my vehicle for 2.5 months because the part was on extended backorder. I am told that even though the door harness was replaced, the defect could happen again, because the part has not been fully redesigned. Therefore, I am driving in fear, every time I get into my car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457236March 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a 2012 VW Atlas Cross sport with 6400 miles on it. For the last month and a half my driver side door doesn't work, there are four different warning lights on and every time i brake it starts beeping and the parking brake is automatically activated, leaving both driver and passenger windows will come down by themselves. If has become impossible to drive and the dealership is least bothered and said to go to VW US since it's their car. I had to drive holding my door once to the dealership as it was not closing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457202March 17, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car started engaging emergency brake while driving. Started off in park and progressed. Windows would roll down and lights would come on. Took in to VW. They said door harness needs replaced. No ETA for part. They said they had a temporary fix that they did but It did not even make it out of the parking lot of service without the ebrake engaging again. Refused to drive it home and was given a loaner a few days later. Loaner tiguan did same thing within an hour of leaving the dealership. I returned it immediately and showed them the video of the issue. Filed a corporate compliant at this time and they said we were not eligible for buyback because it was not fixed but they have no estimate or fix to make things right. VW gave us the run around. Lied about contacting us. Avoided all calls and emails. They are crooks and know the car is bad and are hiding issues. We eneded up trading car in taking a major loss!! They said there was nothing they could do for us. They are endangering so many lives by allowing these cars on the road and primarily putting the financial burden on the customer. Either wait and hope the harness comes in which they have no idea when or get it replaced and hope it works and ebrake never engages. I am in a group of atlas owners who are all going through the same thing. Worst part is they had my car listed the next day for sale passing this issue onto some poor unsuspecting person. These cars are dangerous and VW needs to be held accountable for what they are doing and fix this issues or reimburse people properly for THEIR poorly made dangerous car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457085March 17, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
on 2/2/22 Brought vehicle to nearest dealership.Upon inspection they ordered a HARNESS;TECH CHECKED AND FOUND LOST COMMUNICATION WITH DOOR CONTROL MODULE DRIVER SIDE DOOR MODULE FAULTY PART ON ORDER. My vehicle is available for inspection upon request keeping in mind underivable safety issues. on 2/02/2022 to start with ,drove into dealership because of windows on drivers side opening, dash board lights all lit up.on 2/14/2022 while driving on highway and thru streets emergency brake would go on and give a hard brake stop. lights on and beeping. to get vehicle moving we had to turn off car, get out while on highway open and close doors to try to reset only for it to happen over and over while in traffic on the highway and then in city streets.The vehicle has been parked in my driveway since 2/14/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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