Volkswagen Atlas Cross Sport Complaints (2021)

163 consumer complaints on file.

#11601247July 11, 2024
EXTERIOR LIGHTING
One of my daytime running lights is out at 50k miles, thinking it was a simple solution I reached out to dealership and have been informed that the entire headlight needs to be replaced at a cost of $2k. Sound unreasonable considering this car is not old, and the way it has been built in makes it impossible to DIY. More than anything from research online it sounds like it is a common issue in Atlas 2021 and newer- Having to replace this every 50k miles is very unreasonable - and In my opinion beats the purpose of LED lights which are supposed to have a very long life. Please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597165June 27, 2024
AIR BAGS
Air bag error message comes on and off while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593663June 11, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My Wife has been driving our kids in our certified Preowned Atlas and this is the 3rd time she has stated then when slowing down or coming to a complete stop the vehicle shuts off completely and it's not due to the auto stop feature we have it switched off whenever we drive. On many forums I've researched when going into more in depth I found multiple people clamming it's a occurring thing for a lot of 21 atlas owners some even saying mid drive the vehicle shuts off and it's extremely dangerous because if your on the freeway or on a busy street this is very concerning and could cause fatal accidents and I will be taking it in for further investigation to the dealer. Hoping they can fix it but many people are saying VW doesn't have a answer, Some have stated that one dealership replaced a bad charcoal canister and also replace a N80 valve that was full of soot and causing engine problems I will also be bringing this up when I go and get the vehicle serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590344May 23, 2024
AIR BAGS, SEATS
Air bag error displayed on dashboard Dealer diagnostic done 5/20 Dealer stated airbag mat and wiring issue in seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585468April 26, 2024
SERVICE BRAKES
I purchased this car new in 2021. Shortly after purchase, the brakes start grinding / squealing very badly. This is an intermittent problem. On multiple occasions, it has startled me so badly that I let up on the brake. This almost caused me to hit the vehicle in front of me. Volkswagen has been unresponsive to dealer's request for a solution. When looking online, it apparently the construction of the brake pads that causes the issue. Ceramic brake pads do not have this same issue. However, Volkswagen will not authorize a payment to replace the OEM brake pads with ceramic pads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583159April 15, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle is turning off while driving or when getting to a stop sign or red light. It turns off completely. no warnings lights or messages when shutting off. * after vehicle shuts off message on Dashboard says YOU MUST STAR CAR MANUALLY. * unable to move steering wheel do to car being shut off * unable to accelerate to move to safety * Afraid of people behind the car, not having enough time to break due to vehicle deceleration because car shut off ** vehicle check and supposedly fix issue came back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575433March 4, 2024
UNKNOWN OR OTHER, ENGINE
Engine light keeps popping on due to supposedly the evaporative canister and valve are faulty. While driving my car acts as if the start/stop function is turned on (I turn it off because I don’t like it) and starts to turn off my engine while I am creeping in traffic (major traffic). This was June 2023. February 2024 same issue occurred and canister and valve needed replaced (not even a year later). A few days later the start/stop error popped up again and my car is starting to turn off while driving or creeping in traffic, with that function being turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574497February 28, 2024
SERVICE BRAKES
SUV was purchased in May of 2021 at the Chapman VW dealership in Scottsdale, Arizona. Within several days of owning the Atlas, I noticed a grinding, shrieking noise coming from the brakes every time they were applied. I immediately notified the dealer and they said that this was a common occurrence on the Atlas. They were aware of the issue but VW had not come up with a fix at that point in time. I brought the car in and they offered to replace the pads which were done. The problem continued. Most recently, the noise and friction from the brakes has gotten infinitely worse. I contacted VW executives in the US and they once again said that they were aware of the issue but that no reimbursement would be given if I paid for new brakes myself, which I had to do. All participants, including the manager of Chapman VW, agree that this is a problem issue. However, there is no recall as of yet (one person there said one was forthcoming) and that they hear this problem from many Atlas owners. My question is why are they continuing to sell the car with the copper/rotor issue and why are they not fixing it nor reimbursing people like me? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572494February 17, 2024
ENGINE, ELECTRICAL SYSTEM
its been about 3 occasions , one being yesterday 2/16/24, as i was on the freeway my vehicle began to stall and it displayed , Error : stop/start, display said to manually start, got off the freeway and had to put my car into park then restart again. I almost got hit and forsure bad accidents could have happened. the other occasion was about a week ago exactly, i was on a turning lane, as i was in the middle of turning, the car stopped while in motion and it displayed the same message. I almost got hit by a vehicle. i've called my nearest dealership and they were not that helpful, they tried to force it on me that it was just the vehicle feature that come with the car. i've tried to tell them the error message but they disregarded my concern. the car has been very dangerous to drive and extremely worried and concerned
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572088February 15, 2024
SERVICE BRAKES
Car has a harsh loud metal grinding sound when brakes are applied. Steering wheel vibration when brakes are applied at medium/high speeds, more notable in declined (down hill) roads. This has been reported to dealership since we got the car brand new and they do nothing about it except to provide a scripted answer stating that the "car is safe" and/or that they cannot reproduce the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569541February 2, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The failing component is the passenger side daytime running light. This light no longer illuminates. After searching for a fix for the problem, this appears to be a very common problem for the VW Atlas Cross Sport. The vehicle is available for inspection. The daytime running light has not been working since the vehicle hit about 55,000 miles. No warning of the daytime running light being out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568606January 29, 2024
SERVICE BRAKES
Since I purchased the vehicle the brakes sound like they are bad, yet they are not bad. I was told at Volkswagon that they are aware of the issue in these SUV’s but the only fix will void out my warranty if I choose to do it. If this is a known problem with volswagon cross sports then why is there not a solution to the problem that will not jeopardize our warranty. I’m frustrated, the car sounds ridiculous when the brakes are applied and how is one to know when they are actually bad if they always sound that way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565622January 15, 2024
AIR BAGS
Airbags deployed for no reason. There is a known issue with this year make and model with the same issue. For some reason my car was not included in the recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560028December 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE
-The engine shut off while I was driving the vehicle and gave me a message to please start the engine manually by putting the car in park. This happened 6 times in 2 days including twice in traffic on the highway. The dealer said the issue was due to the evap canister being saturated and debris in the n80 valve. - This put me at risk of being in a serious accident as my car had no power. I had to put my car in park and manually restart it coming to a complete stop when Me and other drivers did not expect it. - the problem has been confirmed by the dealer - The vehicle component has not been inspected other than by the dealer to my knowledge - This happened a few times with no error message or warning sign, however after the first few times my car showed a message that would say error:start/stop at startup which I believed to refer to the auto start/stop system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555012November 14, 2023
AIR BAGS
Airbags deployed randomly while driving. Nothing hit the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552075October 26, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
The back up camera does not signal or brake when something is too close. Back into another car because I had no warning. VW denies this is a problem with Atlas Cross sport. I looked it up and it is a major problem
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11538401August 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated, and the vehicle unintendedly came to a stop. The contact stated that the failure had occurred twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,819.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538309August 14, 2023
AIR BAGS, VISIBILITY
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while self-inspecting the vehicle, she noticed an excessive amount of water inside the vehicle. The contact stated that the water was coming from the HVAC system. Additionally, the contact stated that the display screen failed to operate as designed. The contact related the failure to NHTSA Campaign Number: 21V892000 (Visibility, Air Bags). The vehicle was taken to the dealer, who informed the contact that HVAC drain tube might be clogged. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530564July 6, 2023
ENGINE, UNKNOWN OR OTHER
Start/stop error occurred on dashboard and a day later the check engine came on. I took it in to get diagnosed & was told the software was recalled and needed updated. A few days later the start/stop error came back on, engine light came on, car was jerking and my engine would shut off as I am driving and would tell me to start my engine manually. I was then told the evap purge valve and evap canister needed replaced. These 2 items were the first 2 line items on the diagnosis they first ran & did not check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527697June 19, 2023
VISIBILITY/WIPER
Second replacement for windshield in less than 12-months for small impact that spreads immediately to a large irreparable crack in the windshield. The windshield was replaced with a factory new replacement. It appears to the repair shop that there are issues with the integrity of the glass. This should not occur from such low impact, regardless of the foreign object (small rock).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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