Toyota Tacoma Complaints (2002)

333 consumer complaints on file.

#10767402September 22, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRONT AND REAR SUBFRAME WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,566.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764039September 16, 2015
STRUCTURE:BODY, AIR BAGS
THERE WAS EXTENSIVE DAMAGE TO THE FRONT LEFT SIDE OF THE VEHICLE FROM A COLLISION. THE RADIATOR WAS PUSHED AGAINST THE ENGINE. MOST OF THE DRIVER SIDE FENDER AS WELL AS THE INNER CORE SUPPORT WAS CRUSHED. BOTH AIRBAGS DIDN'T NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10759930August 28, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE SERVICE AND WAS TOLD BY THE TECHNICIAN THAT THE VEHICLE FRAME WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749338August 18, 2015
SUSPENSION
I DRIVE A 2002 TOYOTA TACOMA. HEARD A CLUNKING NOISE I THOUGHT WAS A LOOSE PICK UP BED (SHORTLY AFTER DRIVING ON THE HIGHWAY AT LEGAL BUT HIGH SPEED COMING HOME FROM WORK). STOPPED AND NOTED MY TRUCK FRAME HAD BROKEN IN TWO PLACES OVER THE REAR AXEL AND GAS TANK AREA. THE BROKEN SIDE OF THE FRAME WAS JUST SITTING LOOSELY ON THE L REAR LEAF SPRINGS. LUCKILY I STOPPED TO CHECK THE PICKUP BED. I COULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT OR EVEN KILLED OR WHAT'S WORSE COULD HAVE LOST CONTROL AND HURT SOMEONE ELSE. I KNOW TOYOTA HAS HAD SIGNIFICANT FRAME QUALITY CONTROL ISSUES WITH THESE MODEL TACOMAS IN THE PAST. I DID HAVE A FRAME CHECK IN DEC. 2010 ON A RECALL NOTICE AND IT WAS FINE. WAS TOLD BY THE DEALERSHIP NO FURTHER ACTION WAS NEEDED. NOW I FIND AFTER TALKING TO TOYOTA CORPORATE, THE FRAME SHOULD HAVE BEEN UNDERCOATED AT THAT TIME. (THEY CLAIM TO HAVE SENT 5 LETTERS ADVISING ME OF THIS.NONE OF WHICH I RECEIVED, AND I AM THE ORIGINAL OWNER AT THE SAME ADDRESS FOR THE PAST 16 YEARS). LOOKING AT THE INTERNET FORMS CONCERNING TACOMAS, I AM NOT THE ONLY ONE TO HAVE BEEN GIVEN THIS COCK AND BULL STORY. WHY WOULD I HAVE NOT TAKEN THE TRUCK IN FOR PROTECTIVE UNDERCOATING IF INFORMED BY TOYOTA AFTER ALL READY RESPONDING TO A RECALL INSPECTION ONLY A FEW WEEKS EARLIER?. THIS IS A POTENTIALLY DANGEROUS SITUATION AND COULD CAUSE CATASTROPHIC PROBLEMS. I THINK TOYOTA CORP IS DIRECTLY RESPONSIBLE FOR THIS SITUATION BY ORIGINALLY INSTALLING DEFECTIVE FRAMES THEN NOT FOLLOWING THROUGH ON RECALLS OR SERVICE BULLETINS PROPERLY AND ACTUALLY STONE WALLING OWNERS CALLING WITH COMPLAINTS ABOUT THE DEFECTIVE FRAMES WITH AN EXTENDED 15 YEAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725162June 14, 2015
SUSPENSION, UNKNOWN OR OTHER
2002 TOYOTA TACOMA WAS TAKEN INTO THE SHOP FOR AN OIL CHANGE, TIRE ROTATION AND BRAKE INSPECTION WHEN THE SHOP SERVICE TECHNICIAN CALLED TO REPORT THE FRAME OF THE VEHICLE CONTAINS PINHOLES AND IS NOTICEABLY RUSTING, PRESENTING A SAFETY ISSUE. THE SHOP TECHNICIAN RECOMMENDED CONTACTING TOYOTA DIRECTLY AS HE THOUGHT ANY RECALL HAD SINCE EXPIRED. POST RESEARCHING RECALL INFORMATION, WE DID VERIFY THAT THE "RECALL" PERIOD HAD EXPIRED. HOWEVER, THIS VEHICLE WAS PURCHASED NEW AS A CORPORATE ASSET AND REMAINS IN OUR POSSESSION. WE ABSOLUTELY DID NOT RECEIVE ANY RECALL NOTIFICATIONS FOR THE FRAME ISSUES NOR A REQUEST FOR INSPECTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724213June 9, 2015
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE WHEEL SUDDENLY SEPARATED FROM THE VEHICLE CAUSING THE VEHICLE TO SKID ONTO THE ROAD SURFACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PASSENGER SIDE FRONT WHEEL BEARING MALFUNCTIONED, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722791June 1, 2015
UNKNOWN OR OTHER
THE VEHICLE'S FRAME COMPLETELY RUSTY TO THE POINT THAT I FEAR IT WILL BREAK AT ANY TIME. I RECENTLY TOOK IT TO THE MECHANIC TO REPLACE THE TIMING BELT AND OTHER BELTS AND A LOT OF THE BOLTS BROKE WHEN TRYING TO CHANGE THE BELTS. I BELIEVE THIS IS A MANUFACTURING ERROR. MORE THAN LIKELY, THE FACTORY USED LOW GRADE MATERIALS WHICH CAUSED THE TRUCK TO RUST A LOT FASTER OVER TIME. THIS IS A SAFETY CONCERN. IF DUE TO THIS RUST ISSUE, THE BREAKS FAIL OR THE FRAME COMES APART THIS CAN BE DANGEROUS. THIS IS WHY I AM REPORTING THIS PROBLEM. I CALLED TOYOTA AND RECEIVED A CLAIM NUMBER, THIS CLAIM IS UNDER REVIEW. PLEASE CONTACT ME REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722339May 29, 2015
WHEELS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES) AND INDICATED THAT THE DEALER IN NEW YORK WAS NOT ABLE TO DO THE UNDERCOATING PROCESS DUE TO STATE REGULATIONS. IN APPROXIMATELY MID AUGUST 2012, THE DEALER INDICATED THAT THE REMEDY FOR THIS DEFECT WAS NOT AVAILABLE AT THE TIME THE CONTACT TRIED TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAITED FOR YEARS TO DETERMINE WHEN THE MANUFACTURER WOULD FINALIZE THE REMEDY PLAN TO REPAIR THE VEHICLE. THE RUST BECAME EXTENSIVE TO THE POINT THAT THE UNDERBODY, THE CHASSIS, THE LEAF SPRING, AND THE REAR WHEEL WELLS ALL HAD CORROSION TO THE POINT THAT THE COMPONENTS COULD FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED FOR YEARS OF THE FAILURE AND WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680211May 28, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
2002 TOYOTA TACOMA. CONSUMER WRITES IN REGARDS TO VEHICLE RUST ISSUES. *SMD THE CONSUMER WAS URGED TO CALL TOYOTA TO SEE IF A RECALL HAD BEEN ISSUED. THE CONSUMER WAS INFORMED A RECALL WAS ISSUED. HOWEVER, SHE NEVER RECEIVED NOTIFICATION. THE CONSUMER WAS INFORMED SIX NOTIFICATIONS WERE MAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715949May 12, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES). THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED; HOWEVER, THE RECALL REPAIR WAS UNABLE TO BE PERFORMED DUE TO EXCESSIVE RUST ON THE SUBFRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714513May 4, 2015
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
HAD A RECALL ON MY TACOMA. I HAD BOUGHT FROM FATHER, HE BOUGHT NEW FROM SPARTAN TOYOTA IN LANSING MI. IT WAS FOR A POSSIBLE FRAME RUST RECALL. I HAVE THE RECORDS OF TAKING IT IN FOR THAT PURPOSE. IT WAS CLEARED BY SERVICE DEPARTMENT. APPARENTLY, THEY WERE SUPPOSED TO SPRAY A PROTECTIVE COAT ON THE FRAME AT NO COST TO ME, WHICH WOULD INCLUDE A 15 YEAR WARRANTY ON FRAME. THEY DID NOT DO THIS. I SOLD TRUCK TO MY SON, APPROXIMATELY JULY 2014. HE TOOK IT IN FOR MUFFLER WORK AND THEY WOULDN'T PUT ON HOIST BECAUSE FRAME IS WEAK FROM RUST. EVERYONE FROM THE DEALER AND TOYOTA NATIONAL HAS SAID IT SHOULD HAVE BEEN SPRAYED, BUT BECAUSE IT WASN'T THEY SORRY BUT CAN'T DO ANYTHING. I FEEL THAT SOLUTION TO THE SERVICE DEPARTMENTS MISTAKE IS NOT ADEQUATE. DO I HAVE ANY OTHER RECOURSE TO HELP MY SON? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705522April 14, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
I BOUGHT A USED 2002 TACOMA FROM A GOOD FRIEND. HE TOOK VERY GOOD CARE OF THE TRUCK, IT WAS MINT. AFTER I BOUGHT THE TRUCK I ASKED ABOUT THE FRAME RECALL, BUT HE SAID WHEN HE TOOK IT IN THAT THEY COULDN'T DO IT AND HE HAD FORGOTTEN TO TAKE IT BACK. NO NEGLIGENCE, JUST DIDN'T SEE RUST AND DIDN'T TAKE IT IN FOR THE UNDER COATING. I TRIED TO GET IT DONE BUT TOYOTA WOULD NOT STAND BEHIND THE WARRANTY. TWO YEARS LATER AND I HAVE A SOME PRETTY BAD FRAME RUST. THIS IS A SAFETY ISSUE AND I REALLY CANNOT AFFORD ANOTHER PAYMENT. THERE NEEDS TO BE A RECALL FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705236April 12, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TRUCK RECALLED FOR EXCESSIVE CORROSION TO THE SPARE TIRE CARRIER LIFT PLATE!! AFTER REPAIR , SERVICE TECH TOLD ME MY TRUCK ALSO HAD A SMALL HOLE IN THE FRAME WITH EXCESSIVE RUST. TO MY SURPRISE I WAS TOLD THAT THE RECALL FOR THIS PROBLEM HAD PASSED!! I RECEIVED NO RECALL PAPER WORK ON THIS MATTER. NOW NO HELP IS FORTH COMING ! WHAT TO DO?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703933April 6, 2015
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
FRAME IS RUSTED THROUGH IN MULTIPLE LOCATIONS AND HAS BEEN TREATED WITH CORROSION RESISTANT COATINGS. THE COATINGS ARE OBVIOUSLY VISIBLE BUT DID NOT PREVENT THE FRAME FROM RUSTING TO AN UNSAFE CONDITION. THE PREVIOUS OWNER BROUGHT THE TRUCK IN FOR OTHER RECALLS THAT ARE RECORDED IN ITS HISTORY. THIS ONE FOR THE FRAME IS NOT RECORDED HOWEVER YOU CAN SEE THE COATING HAS BEEN APPLIED. THE WARRANTY EXTENSION IS LISTED FOR 15 YEARS. THE TRUCK IS 13 YEARS OLD BUT, A PERSON REPRESENTING TOYOTA SAYS IT'S EXPIRED WITH NO EXPLANATION OF HOW THAT IS. SO FAR SHE PUT ME ON HOLD FOR 20 MINUTES WITHOUT BEING ABLE TO FIND THE INFORMATION TO EXPLAIN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703636April 3, 2015
STRUCTURE:BODY, SUSPENSION
I PURCHASED A TACOMA TRUCK DECEMBER 2014 WITH AN UNDERCOATED FRAME, AND WAS UNAWARE THE FRAMES IN THESE TRUCKS ROT OUT, IT IS NOW APRIL I LOOK UNDER THE TRUCK AND SEE THE FRAME IS COMPLETELY ROTTEN OUT TO THE POINT WHERE THERE IS HOLES EVERY WHERE AND YOU CAN POKE YOUR FINGERS HOLES WILL DEVELOP, I CONTACTED TOYOTA THEY DON'T WANT TO EVEN TOUCH THE TRUCK, I FEEL VERY UNSAFE DRIVING THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692586March 6, 2015
STRUCTURE:BODY, SUSPENSION
PURCHASED THIS TRUCK 4 MONTHS AGO FOR $10,900. FOUND NO EVIDENCE OF RECALLS ON THIS TRUCK ON CARFAX AND TOYOTAS RECALL WEBSITE. IT IS A GREAT TRUCK IN PRISTINE CONDITION. HOWEVER, AFTER TALKING TO A FRIEND WHO HAS A 2004 TACOMA HE INFORMED ME THAT THERE WAS A RECALL AND THAT HIS FRAME WAS SPRAYED TO PREVENT CORROSION. I CALLED UP TOYOTA TO SEE IF IT HAD BEEN DONE ON MINE AND THEY SAID NO. I ASKED WHY THEY WERE SPRAYING THEM AND THEY SAID IT WAS BECAUSE THE FRAME WILL CORRODE. I ASKED IF IT COULD BE DONE TO MINE AND THEY SAID THAT THEY STOPPED DOING IT AT THE END OF 2011. I HAD JOSEPH TOYOTA INSPECT IT YESTERDAY AND THEY INFORMED ME THAT THE FRAME HAS A HOLE IN IT AND WOULD ONLY HAVE 2 YEARS LEFT. I ASKED TOYOTA IF THEY WOULD REPAIR THE FRAME OR BUY THE TRUCK BACK AS I HAVE HEARD THEY DO AND THEY SAID NO. SO NOW I CAN EITHER PASS THE PROBLEM ONTO SOMEONE ELSE OR WAIT UNTIL THE FRAME FAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689725February 20, 2015
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE HAS LOW MILES YET THE FRAME HAS RUST HOLES IN IT. TOYOTA WON'T DO ANYTHING ABOUT IT EVEN THOUGH IT HAS FRAME INSPECTIONS IN IT'S RECENT SERVICE HISTORY. THE FIRST INSPECTION OCCURRED IN 2010, LESS THAN 7K MILES AGO. THEY INDICATED TO ME ON THE PHONE THAT DUE TO AN AGREEMENT WITH NHTSA THAT THEY COULD NOT DO ANYTHING TO HELP ME. THEY WOULD NOT TAKE OWNERSHIP FOR NOT INSPECTING THE FRAME PROPERLY. THIS IS A MAJOR PROBLEM WITH TACOMA'S, TUNDRA'S, SEQUOIA'S AND 4RUNNER'S OF THIS VINTAGE IN COLD CLIMATE STATES. TOYOTA ACKNOWLEDGED THE FRAMES WERE OF POOR MANUFACTURING EVEN SUING THE FRAME MANUFACTURER, YET SOME GET NEW FRAMES, OTHERS LIKE MYSELF WITH A LOW MILE TRUCK ARE TOLD THEY COULD DO ABSOLUTELY NOTHING EVEN THOUGH THE VEHICLE WAS TRADED IN LESS THAN 1600 MILES AGO AT A TOYOTA DEALERSHIP IN PA. TOYOTA NEEDS TO OWN UP TO THIS MAJOR SAFETY ISSUE AND ADDRESS IT INSTEAD OF SKIRTING THE ISSUE WITHOUT A PROPER RECALL. I HAVE SEEN VIDEOS OF TACOMA'S WHICH HAVE LITERALLY BROKEN IN HALF DUE TO THIS PROBLEM. NEVER DID I THINK TOYOTA WOULDN'T STAND BEHIND THIS POTENTIALLY FATAL FLAW IN FRAME MANUFACTURING AND CORROSION RESISTANCE. MY FRAME HAS A LARGE 1"X6.5" HOLE ABOVE THE RIGHT FRONT LEAF SPRING MOUNT - A KEY ATTACHMENT POINT FOR THE REAR SUSPENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680534February 2, 2015
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THERE WAS A HOLE IN THE REAR PASSENGER SIDE OF THE VEHICLE'S FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668226December 25, 2014
STRUCTURE:BODY
I PURCHASED THIS VEHICLE FROM MOTORCARS OF LANSING ON 12/5. THE ONLY DISCLOSURE WAS RUST ON BUMPER. EVERYTHING ELSE APPEARED OK UNTIL I HAD IT CHECKED FOR RUST. WHEN HIT WITH A HAMMER THE FRAME FELL APART. I CALLED THE DEALER & THEY SAID "SORRY THE RECALL EXPIRED IN 2011". I CONTACTED TOYOTA DIRECTLY WHO TOLD ME THE SAME THING. BASICALLY I'M STUCK WITH A VEHICLE I CAN'T DRIVE BECAUSE IT'S NOT SAFE. WHAT I DON'T UNDERSTAND IS THIS VEHICLE HAD BEEN SERVICED AT SEVERAL TOYOTA DEALERS DURING THE RECALL TIME & NO ONE REPAIRED THE FRAME. THIS VEHICLES IS NOT DRIVABLE, IT'S NOT SAFE & NO ONE WILL HELP ME GET IT FIXED. HOW CAN A TOYOTA DEALER SEND A VEHICLE TO AUCTION KNOWING THERE WAS A RECALL ON THE FRAME THAT WAS NEVER REPAIRED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668066December 23, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I TOOK MY TRUCK T A TOYOTA ANY A DEALER TO FIX SOME EMISSION ISSUES, THEY ASKED IF I WANTED THE FRAME INSPECTED, THEY INFORMED ME ABOUT THE FRAME RUST/PERFORATION ISSUES THAT HAVE PLAGUED TACOMA'S FOR YEARS FROM THE MID 90'S TO 2010 TACOMA,S. THE FRAMES RUST FROM THE INSIDE OUT CREATING HOLES THAT CAUSE A FRAMED TO FALL APART AND RENDER THE VEHICLE WORTHLESS!! A SOME POINT ON 2001-04 TACOMA'S THEY SENT OUT A TSB OFFERING A VOLUNTARY CUSTOMER INSPECTION ON THE FRAMES THIS PROGRAM ENDED 6/11. THEN SOME TYPE OF FRAME REPLACEMENT PROGRAM WAS OFFERED TO PEOPLE THAT DID THE VOLUNTARY INSPECTION UNTIL 7/14. SO IF YOU CHOOSE NOT TO DO OR NEVER RECEIVED A NOTICE YOUR VEHICLE WILL FALL APART AND TOYOTA DOESN'T CARE. MY TRUCK RUN AND ON THE SURFACE LOOKS NEW DRIVES LIKE NEW HOWEVER I CAN'T DRIVE IT BECAUSE IT IS UNSAFE. IT HAS BEEN REDUCED TO A LAWN ORNAMENT. I BOUGHT THE TRUCK FROM THE ORIGINAL OWNER AN HE HAS LIVED AT THE SAME ADDRESS FOR OVER 40 YEARS HE NEVER! RECEIVED ANY NOTICE..TOYOTA .REPLACE MY FRAME BECAUSE YOU KNOW IT'S A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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