Toyota RAV4 Complaints (2017)

321 consumer complaints on file.

#11418253May 23, 2021
ELECTRICAL SYSTEM
We purchased this Toyota RAV4 car new in 2017, for our daughter. It has driven problem free, until the car was 3 years and 3 months old. At 3 years and 3 months from purchase, in October, 2020, my daughter took it into the Toyota dealership, in the morning, for a routine oil change. She hasn't had any problems with the car, and has only had it serviced at the Toyota dealership. She drove it in, and got a ride home, and was waiting for the call to come pick up her car. In the afternoon, the dealership called to say her 2017 RAV4 have severe engine damage from the batter exploding, while it had been sitting at the dealership. They told her it was 3 months past the warranty, and Toyota wouldn't pay for any repairs. It sat at Toyota for a week, until our auto insurance representative went and looked. He called us to say that: " he had never seen soo much engine damage." He told us that our auto insurance was -- "totaling the car, that the engine was unrepairable, and that they were going to take it to the auto dump." Our insurance company hauled it away, and determined its remaining value and paid us, in October, 2020. My daughter chose a new car, we purchased it for her, with the insurance money, covering part of the purchase. It cost us thousands more, to cover the cost of the new replacement car. I told my daughter that we had bought her a "dud of a gift", and would pay for the new car. Our auto insurance confirmed what the dealership said, that the battery had exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416062May 11, 2021
WHEELS, UNKNOWN OR OTHER
ON RAINY DAYS, WHEN I AM STANDING AT A TRAFFIC LIGHT, AND STARTING TO GET OUT OF THE GREEN LIGHT, MY CAR BECOMES UNSTABLE, AS IF IT WERE GOING TO SKID. THIS HAPPENS WHENEVER THE STREET IS WET. REPORT THIS PROBLEM FROM THE FIRST INSPECTION OF THE CAR. AT THAT TIME THEY CHANGED AN AXIS, BUT THE PROBLEM PERSISTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413315April 22, 2021
POWER TRAIN
VEHICLE ONCE STATIONERY PUT BACK IN DRIVE AND TRY GOING AHEAD MAKES A NOISE FROM THE FRONT RIGHT CV AXLE HAD TAKEN IT TO STEVEN TOYOTA VA, THEY CAME BACK SAYING IT'S A KNOWN ISSUE THROUGH TOYOTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412989April 20, 2021
UNKNOWN OR OTHER
THE VEHICLE IS MAKING A LOUD NOISE. WHEN I GO TO TURN IT MAKES A CRACKING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413115April 20, 2021
ENGINE, UNKNOWN OR OTHER
TOOK MY 2017 RAV4 LE TO TOYOTA FOR SHAKING/VIBRATING AT STOPLIGHT WHEN FULLY WARMED UP. IT DOES THIS EVERY TIME I STOP AT A LIGHT OR STOP SIGN. THEY CANNOT FIND ANY FAULTS OR CODES RELATED TO THE ISSUE AND CLAIM EVERYTHING IS NORMAL. THE VEHICLE FEELS LIKE IT WILL STALL AT EVERY LIGHT. HOWEVER THEY DID TELL ME THEY WERE ABLE TO REPLICATE THE ISSUE ON ANOTHER VEHICLE ON THE LOT WITH SIMILAR MILEAGE, BUT THEY TELL ME THERE IS NOTHING THEY CAN DO. SEEMS TO BE ON ALL 2017 RAV4 LE'S NOT JUST MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407895April 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THREE DAYS AGO, I PARKED MY 2017 RAV4 LIMITED IN MY DRIVEWAY, STOPPED THE ENGINE, GOT OUT, LOCKED THE DOOR AND WENT IN TO MY HOUSE. SEVERAL HOURS LATER I WENT OUTSIDE AND FOUND MY RAV4 RUNNING. FOR HOW LONG I DON'T KNOW. I THOUGHT I MAY HAVE DONE SOMETHING INCORRECT. NOW BEING VERY CAREFUL ABOUT SHUT DOWN PROCEDURE, YESTERDAY I PARKED THE RAV4 IN THE SAME DRIVEWAY. TWO HOURS LATER, I WENT OUSIDE TO CHECK AND AGAIN FOUND THE RAV4 RUNNING, WITH THE LIGHTS ON. I FOUND SEVERAL REPORTS ON-LINE ABOUT OTHERS HAVING THE SAME EXPERIENCE WITH THEIR RAV4S. I CALLED SEVERAL TOYOTA DEALERS TO REPORT THE INCIDENT AND SEE IF THEY HAD EXPERIENCED THIS PROBLEM WITH OTHER CUSTOMERS. NONE DID. IT APPEARS THAT I CAN'T BE CONFIDENT THAT MY RAV4 WILL BE WHEREVER I PARKED IT WHEN I RETURN TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405821March 31, 2021
ELECTRICAL SYSTEM
WHILE STOPPED AT A STOPLIGHT, MY RAV4 COMPLETELY SHUT DOWN AND THE DASHBOARD FLASHED THE WARNING "CHARGING MALFUNCTION; SEE OWNER'S MANUAL". I TOOK MY RAV4 TO THE DEALERSHIP WHERE THEY RAN A FULL INSPECTION AND FOUND ZERO ISSUES. IT HAS HAPPENED ONCE SINCE, AS WELL. I BELIEVE IT TO BE RELATED TO THE OVERARCHING TOYOTA RAV4 BATTERY/ELECTRICAL ISSUE AS LISTED IN OTHER COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403425March 17, 2021
EXTERIOR LIGHTING
ALL EXTERIOR LIGHTS: HEADLIGHTS, FOG LIGHTS, BRAKE LIGHTS TURN SIGNALS ETC. HAVE ALL BEEN REPLACED AT LEAST TWICE IN LESS THAN 4 YEARS AND 75K MILES OF USE. I WAS TOLD THAT PERHAPS THE PROBMEM IS THAT THE AREA AROUND TBE BULBS IS TOO SMALL CAUSING THEM TO OVER HEAT, WHICH COULD BE DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400228March 10, 2021
ENGINE
TL* THE CONTACT OWNED A 2017 TOYOTA RAV4. THE CONTACT STATED THAT AFTER PARKING AND EXITING THE VEHICLE, SHE NOTICED SMOKE COMING FROM THE ENGINE THEN THE ENGINE CAUGHT FIRE. THE VEHICLE WAS TOWED AND THE INSURANCE COMPANY DEEMED IT TOTALED. THE CONTACT INFORMED THE DEALER JAY WOLFE TOYOTA OF WEST COUNTY ( 14700 MANCHESTER RD, BALLWIN, MO 63011) AND THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11399310March 5, 2021
ELECTRICAL SYSTEM
I WAS STOPPED AT A RED LIGHT AND SUDDENLY THE BATTERY LIGHT CAME ON AND THE CAR SHUT DOWN COMPLETELY. I COULD NOT STEER OR MOVE. AFTER A MOMENT I WAS ABLE TO START THE CAR AND PROCEED HOME. THAT WAS THE ONLY TIME IT HAS HAPPENED AND IT OCCURRED IN OCTOBER OF 2020. I BROUGHT THE CAR TO MY MECHANIC A FEW DAYS LATER AND THEY COULD NOT FIND A PROBLEM. INVOICE IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399365March 5, 2021
ELECTRICAL SYSTEM
WHILE I WAS AT MY LOCAL DEALERSHIP THEY LET ME KNOW MY BATTERY KEPT COMING BACK WEAK . I HAVE ALSO NOTICED HOW MY CAR SEEMS TO ALMOST STALL OUT SOMETIMES WHILE DRIVING . IT HASN'T BUT THIS MAKES ME VERY NERVOUS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398650March 2, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
PLEASE SEE ATTACHED SHEET FOR ALL THAT HAS HAPPENED SINCE I PURCHASED THE CAR. I'VE HAD TO REPLACE THE BATTERY 2 TIMES IN 3 YEARS AS WELL. I HAVE NEW BATTERY AND IT BECAME CORRODED FAST. MY CAR KEPT TELLING ME THERE WAS AN ELECTRICAL ISSUE AND THE CHECK ENGINE LIGHT WOULD COME ON AND ALL OF THE FAILS LED TO THE TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398655March 2, 2021
ELECTRICAL SYSTEM
MY CAR WAS JUMPED STARTED BY AAA MY CAR SPARKED MY FUSR BOX WAS BLOWN OUT HAVE TO TAKE MY CAR TO THE DEALERSHIP MY FUSE BOX WAS BLOWN AND MY HEATER AND AIR BLOWER WAS NOT WORKING IT WAS AT MY RESIDENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396165February 14, 2021
EXTERIOR LIGHTING
VEHICLE HAS BOTH EXTREMELY POOR DOWNROAD AND SIDEROAD ILLUMINATION. VERY HARD TO SEE ANIMALS STANDING BY THE SIDE OF THE ROAD AT NIGHT, RESULTING IN SEVERAL NEAR MISSES WITH LARGE DEER. UPGRADING THE FACTORY BULBS MADE LITTLE TO NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395988February 12, 2021
FUEL/PROPULSION SYSTEM
THE 2017 RAV4 THAT I OWN BEGAN HAVING FUEL SYSTEM PROBLEMS IN JULY OF 2017. THE CAR WOULD STALL WHEN IT CAME TO A STOP OR IT WOULD STALL SOMETIMES WHILE DRIVING AND THE INTERIOR OF THE CAR WOULD THEN SMELL OF GASOLINE. I'VE TAKEN THE CAR TO THE LOCAL TOYOTA DEALER 3 TIMES TO TRY AND RESOLVE THE ISSUE. FIRST THE DEALER CLEANED THE FUEL INJECTORS AND THROTTLE BODY AND A FEW WEEKS LATER THE PROBLEM RETURNED. ON THE SECOND VISIT TO THE DEALER I WAS INFORMED THAT THERE WAS FUEL IN THE CHARCOAL CANISTER. THE CANISTER WAS REPLACE AND LESS THAN A MONTH LATER THE PROBLEM RETURNED. I RETURNED TO THE DEALER IN OCTOBER OF 2020 AGAIN AND THEY SAID THE CHARCOAL CANISTER AGAIN HAS GASOLINE IN IT. THIS TIME THE DEALER REPLACED THE FUEL TANK AND CHARCOAL CANISTER. SINCE OCTOBER OF 2020 THE CAR HAS BEEN DRIVEN ABOUT 1600 MILES AND THE PROBLEM OCCURRED AGAIN ON FEBRUARY 7, 2021. AGAIN THE DEALER FOUND GASOLINE IN THE CHARCOAL CANISTER. ON FEBRUARY 9, 2021 TOYOTA CORPORATE INSTRUCTED THEM TO AGAIN REPLACE THE FUEL TANK, CHARCOAL CANISTER ALONG WITH THE FUEL GAGE AND OTHER RELATED PARTS. I WAS ASKED BY THE DEALER IF WE WERE OVERFILLING THE FUEL TANK, I ASSURED THEM THAT WE WERE NOT AS WE DISCONTINUE ADDING FUEL WHEN THE PUMP SHUTS OFF AUTOMATICALLY. I WAS ALSO ASKED IF WE PARK THE CAR ON A SLOPE TO THIS I SAID YES BECAUSE WE LIVE IN A HILLY AREA. WE PURCHASED THE CAR IN JANUARY 2017 AND PARKING THE CAR ON A HILLY STREET WAS NEVER A PROBLEM. AT PRESENT WE ARE WAITING ON PARTS FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395334February 9, 2021
FUEL/PROPULSION SYSTEM
MY CAR WAS BOUGHT NEW ON JUNE 24, 2017. IT HAD TWO TIMES SERIOUS GAS LEAKAGES. 4/29/2019, 1ST. TIME, MILEAGE WAS 9,967, I PAID $837.72, FOR REPLACING THE 'CHARCOAL CANISTER' AND I WAS TOLD IT'S NOT UNDER TOYOTA FACTORY WARRANTY BY TOYOTA DEALERSHIP & HEADQUARTERS CENTER IN DALLAS, TX. 7/01/2019, 2ND. TIME GAS LEAKAGE, MILEAGE WAS 10,691, MY CAR WAS TOWED TO THE SAME TOYOTA SERVICE FOR THE SAME GAS LEAKAGE ISSUE AGAIN... FINALLY, TOYOTA REPLACED 'CHARCOAL CANISTER' FOR THE 2ND. TIME, AND OTHER SYSTEM ASSOCIATED WITH THE GAS LEAKAGE WITH NO CHARGE. BOTH GAS LEAKAGE ARE ALL THE SAME, 60 DAYS APART, WERE ALL FROM THE REAR, BOTTOM, DRIVER SIDE OF THE CAR, THERE WAS A GAS PUDDLE ON MY INCLINED DRIVEWAY. AFTER I CHECKED TOYOTA OWNER'S WARRANTY RIGHTS NOTIFICATION BOOKLETS - FEDERAL EMISSION CONTROL WARRANTY ' 'CHARCOAL CANISTER' IS CLEARLY UNDER TOYOTA WARRANTY PARTS LIST ' WITHIN 3 YEARS OR 36,000 MILES. APPARENTLY, TOYOTA RAV4 HYBRID MODEL -'GAS LEAKAGE' CAUSED BY DEFECTED EVAPORATIVE SYSTEM, CAN'T PARKING ON INCLINED OR UPHILL DRIVEWAY WITH MORE THAN HALF TANK OF GAS. I CALLED AND SENT TWO CLAIM LETTERS DATED ON 6/25/2019 AND 8/26/2019, REQUEST TOYOTA REFUND MY $837.72 ' FOR 1ST. TIME REPAIRED COST THAT PAID ON 5/7/2019. TOYOTA HAS DECLINED MY CLAIMS, REFUSED REFUNDING MY PAYMENT OF $837.72, WE ARE VERY DISAPPOINTED WITH TOYOTA'S UNETHICAL, FRAUD NOTES ON THE INVOICE ' SO CALLED 'GAS IS OVERFILLED'. TOYOTA SHIRKS THE RESPONSIBILITY TO THE CUSTOMER IN ORDER NOT COVER THE VEHICLE DEFECTIVE. INTENTIONALLY VIOLATE THEIR WARRANTY POLICY. WE HAVE BEEN WRONGLY, UNFAIRLY TREATED. SO WE ASK THE NHTSA, PLEASE INVESTIGATE THIS MATTER, MONITOR THE TOYOTA CORRECT THEIR MISTAKE, AND REFUND MY $837.72 ASAP. THERE ARE SOME OTHER SIMILAR GAS LEAKAGE CLAIM CASES OF THE RAV4 HYBRID MODEL. IT'S VERY DANGER TO DRIVE WITH THE GAS LEAKAGE, CAN GET FIRE. JUSTICE IS MATTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394858February 5, 2021
SERVICE BRAKES
LAST SPRING HAD $700.00 BRAKE JOB ON MY DAUGHTERS CAR AT TOYOTA DEALER WE HAVE DELT WITH FOR YEARS.I HAPPEN TO DRIVE IT ONE DAY AND FOUND BRAKES SPONGY AND WENT WITHIN ONE INCH OF FLOOR TO STOP. JUST DROVE AGAIN AND SAME PROBLEM !. IS THIS A DESIGN PROBLEM WITH MASTER CYLINDER !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394421February 3, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN ON A GREEN LIGHT AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO HIS VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. EMERGENCY MEDICAL SERVICE WAS CONTACTED FOR THE OTHER INDIVIDUAL WHO WAS TAKEN TO THE HOSPITAL FOR TREATMENT FROM UNKNOWN INJURIES. THE CONTACT HAD NOT SOUGHT MEDICAL ASSISTANCE. THE VEHICLE WAS TOWED TO A COLLISION SHOP BY THE POLICE DEPARTMENT. T MOSES TOYOTA (1433 MACCORKLE AVE, SAINT ALBANS, WV 25177, (304) 727-7777) WAS CONTACTED REGARDING THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO THE NHTSA AND THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,240.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11389554January 23, 2021
ENGINE, FUEL/PROPULSION SYSTEM
FROM A STOP OR SLOW MOVE, SOMETIMES WHEN I HAVE TO PULL AHEAD QUICKLY, AS TO GO BEFORE AN ONCOMING CAR, THE ENGINE WILL LOSE POWER AND NOT ACCELERATE AS INTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388262January 15, 2021
UNKNOWN OR OTHER
BACK HATCH IS FROZEN AND WILL NOT OPEN. AT FIRST IT OPENED A FEW INCHES, NOW IT DOESN'T OPEN AT ALL. JUST PURCHASED THIS USED VEHICLE IN JUNE! VERY EXPENSIVE REPAIR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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