Toyota RAV4 Complaints (2014)
207 consumer complaints on file.
- #10944768January 11, 2017EQUIPMENT
THE SHADE POPPED OFF THE WINDOW AND SMACKED THE CONSUMERS CHILD IN THE FACE. IT SEEMS LIKE THE CORNERS WERE WAY TOO HEAVY FOR THIS PRODUCT TO BE CONSIDERED SAFE IN A CAR. *BF THE CONSUMER STATED HER DAUGHTER HAD A SWOLLEN LIP AND HER LIP WAS BLEEDING. SHE LATER HAD BRUISING ON HER FACE AND HER LIP STAYED SWOLLEN FOR DAYS. *JB...*BF *CN
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10905635September 11, 2016POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
RECENTLY I WAS DRIVING MY 2014 RAV4 NEAR DOWNTOWN TAMPA ON ADAMO DRIVE AND WAS TAKING A LEFT TURN, AND SUDDENLY I HEARD SOME KIND OF NOISE AND FELT LIKE MY VEHICLE WENT DEAD WITHOUT ANY ELECTRICAL POWER AND IT STARTED REVERSING ON IT'S OWN AND SPUN TO RIGHT. FORTUNATELY SINCE I WAS TAKING A TURN I WAS HARDY AT A SPEED OF ABOUT 10 MPH AND HENCE MY FRONT RIGHT PASSENGER SIDE DOOR & HEAD LIGHT ETC. GOT DAMAGED AND THERE WAS A VERY MINIMAL DAMAGE TO THE FRONT FENDER ON THE DRIVER SIDE OF THE VEHICLE BEHIND OUR RAV4. FOR THE SAME REASON NONE OF US - EITHER MYSELF, MY FRONT CO-PASSENGER OR THE DRIVER OF THE VEHICLE BEHIND OUR RAV4 WERE PHYSICALLY HURT AND WERE VERY SAFE AFTER THIS INCIDENT. THE DRIVER OF THE VEHICLE BEHIND OUR RAV4 INFORMED THAT HE HEARD A KIND OF STRANGE SOUND AND SAW OUR RAV4 REVERSING & TURNING RIGHT, AND HE MOVED AWAY INTO THE RIGHT LANE. THE POLICE OFFICER, WHO HAS COME ALSO INFORMED THAT SHE HAS COME ACROSS THIS KIND OF INCIDENTS WITH TOYOTA VEHICLES RECENTLY, AND DID NOT GIVE ME CITATION AFTER REVIEWING MY INCIDENT FREE DRIVING RECORD AND ALSO SHE COULD NOT FIND REASON FOR THIS FREAK INCIDENT WHICH LOOKS MORE LIKE A MECHANICAL DEFECT OF MY RAV4, AND ADVISED TO TAKE TO TOYOTA DEALER FOR FURTHER INVESTIGATION & RESOLUTION. ON FURTHER RESEARCH WE FOUND THAT THERE IS A SERIOUS RECALL - "ELECTRICAL POWER ASSIST SYSTEM" (EPS) FOR 2014 RAV4 WHICH WAS IDENTIFIED & DOCUMENTED BY TOYOTA ON 03/13/2015 BUT WAS NOT NOTIFIED TO THE CUSTOMERS. WE HAVE CONTACTED TOYOTA COMPANY, COMPLAINED ABOUT THIS INCIDENT, INFORMED THE RECALL AND WE ARE WAITING FOR A RESPONSE FROM TOYOTA AFTER A THOROUGH INVESTIGATION, COMPUTER DATA ANALYSIS FROM OUR RAV4. I AM HEREWITH ATTACHING THE DOCUMENTATION FOR THE RECALL. I AM VERY MUCH WORRIED & CONCERNED ABOUT THIS INCIDENT, SINCE IT IS OF VERY SERIOUS SAFETY ISSUE. PLEASE REVIEW AND REPLY AS SOON AS POSSIBLE. THANK YOU IN ADVANCE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10888225July 25, 2016POWER TRAIN
STARTING AROUND 24,500 MILES, TOYOTA RAV4 EV 2014 STARTED TO MAKE A LOUD NOISE WITH ACCELERATION. THIS NOISE WAS DIAGNOSED BY THE AUTHORIZED TOYOTA DEALER AS AN ISSUE WITH THE DRIVE MOTOR MADE BY TESLA, BUT I WAS TOLD THAT AT THAT TIME THE NOISE IS "NOT LOUD ENOUGH" TO GET ANYTHING DONE BY TOYOTA/TESLA. SINCE THEN, ANOTHER 2000 MILES HAVE PASSED AND THE NOISE IS ONLY LOUDER. THE DEALER HAS AGAIN DIAGNOSED THE ISSUE AS THE DRIVE MOTOR, SUBMITTED RECORDING OF NOISE TO TOYOTA/TESLA BUT STATES THAT TOYOTA/TESLA NOT READY TO REPLACE DRIVE MOTOR. THIS IS CLEARLY AN ISSUE WITH A VEHICLE UNDER WARRANTY. I HAVER NOTICED MY OVERALL RANGE IS BEING AFFECTED AND DOWN BY 10%. I AM VERY CONCERNED THAT THE VEHICLE WILL MALFUNCTION WHILE I AM DRIVING AROUND, POSSIBLY ENDING IN AN ACCIDENT WHERE SOMEONE GETS SERIOUSLY INJURED.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10881642June 29, 2016STRUCTURE:BODY
RAV4 2014 BACK SEAT PASSENGER DOORS HAVE SHARP EDGES AND HAVE HIT MY 2.5 YRS OLD DAUGHTER MANY TIMES. IT IS A DANGEROUS EDGE AND IT COMES AT THE HEIGHT OF 2.5 TO 3 YEAR OLDS WHEN THEY TRY TO GET IN THE BACK SEAT. I HAVE TO BE ALWAYS LOOKING AFTER IT TO BE CAUTIOUS. IT COULD LEAD TO A DANGEROUS EVENT IF NOT PREVENTED. TOYOTA SHOULD PROVIDE GUARD TO COVER THOSE SHARP EDGES AS IT IS A FAMILY VEHICLE AND SAFETY SHOULD BE TOP PRIORITY. EVEN FOR ADULTS IT CAN CAUSE SHARP CUT WHICH WOULD BE A CASUALTY IF NOT PREVENTED. PLEASE TAKE A LOOK INTO THIS. APPRECIATE YOUR HELP ON THIS THANKS
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10861920April 28, 2016VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING ON I-82 BETWEEN SELAH AND YAKIMA AT APPROXIMATELY 65 MILES PER HOUR. THE WIND WAS BLOWING FAIRLY AGGRESSIVELY OUTSIDE THAT DAY AND THE TEMPERATURE WAS ROUGHLY 70 - 75 DEGREES. WHILE DRIVING MY SUNROOF SUDDENLY EXPLODED. NO ROCK HIT THE CAR AND I WAS NOT DRIVING UNDER AN UNDERPASS WHERE ANYONE COULD HAVE THROWN SOMETHING AT MY CAR. THE SOUND WAS LIKE A GUNSHOT. I SINCERELY THOUGHT I HAD BEEN SHOT AT. GLASS FLEW EVERY WHERE. MY SUNROOF VISOR WAS OPEN SO THE SHARDS RAINED DOWN INTO MY CAR AND ALL OVER ME. I HAD GLASS DOWN MY NECK, IN MY HAIR, AND EVEN FOUND A PIECE ON MY EYELID WHEN I RUBBED MY EYE AND CUT MY EYELID AND THE SKIN NEAR MY INNER EYE. THERE WAS NOTHING I WAS AWARE OF THAT OCCURRED ON THE ROAD THAT DAY THAT WOULD HAVE CAUSED THE SUNROOF TO BREAK. BUT IT BLEW OUT WITH EXTREME FORCE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10854379April 8, 2016VEHICLE SPEED CONTROL
WHEN TRYING TO ACCELERATE FROM A TRAFFIC LIGHT OR STOP THE SUDDENLY STOPS ACCELERATION CAUSING A VERY HAZARDOUS CONDITION, HAS HAPPENED NUMEROUS TIMES, BACK TO DEALER TWICE WITH NO RESOLUTION, WILL BE TAKING IT BACK TO DEALER AGAIN , AFTER 6 TOYOTAS IF THIS CAN'T BE RESOLVED IT WILL BE TRADED FOR ANOTHER MFG. VERY DISAPPOINTED WITH TOYOTA.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10854070April 7, 2016VISIBILITY/WIPER
REMEDY FOR THIS PROBLEM HAS NOT BEEN FORTHCOMING IN A TIMELY MANNER. WHAT'S THE POINT OF ALERTING OWNERS THAT THEY HAVE A PROBLEM THAT NEEDS IMMEDIATE ATTENTION ONLY TO HAVE NO CORRESPONDING SOLUTION AVAILABLE FROM THE MANUFACTURER? THERE SHOULD BE A DEADLINE FOR THIS SORT OF THING.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10853928April 6, 2016STEERING
AT THE FIRST TIME, I DROVE THIS CAR TO PICK MY DAUGHTER UP FROM HER SCHOOL. WHEN I WAITED FOR MY DAUGHTER,I WASN'T TURN OFF THE ENGINE, JUST STEPPED ON THE BREAK UNTIL MY DAUGHTER GOT ON ABOUT ONE MINUTE. AND THEN I RELEASED THE BREAK WANTED TO MOVE ON. I COULDN'T TURNED THE STEERING WHEEL AND THE CAR JUST MOVE STRAIGHT. I RESTARTED MY CAR AGAIN AND THE CAR COULD MOVE NORMALLY. AT THE SECOND TIME, WHEN I WAS WAITING AT A TRAFFIC LIGHT, MY CAR SUNDDENLY SHAKED ABOUT FOUR SECONDS AND THEN THE ENGINE OFF AUTOMATICALLY AND THE STREERING WHEEL COULDN'T TURNED TOO. WHEN I RESTARTED THE CAR AND IT COULD MOVE AGAIN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10836892February 18, 2016UNKNOWN OR OTHER
THE ROOF RACK CROSS BARS DO NOT STAY IN PLACE WHILE BEING USED AND CAR IS IN MOTION. WE PURCHASED A ROCKYMOUNT FOR OUR BIKES THAT CONNECTS TO THE ROOF CROSSBARS AND WHEN DRIVING ON THE INTERSTATE, THE STOCK CROSS BARS MOVED BACKWARDS SO THAT OUR BIKES WERE HANGING OVER THE BACKSIDE OF THE CAR.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10823830February 2, 2016UNKNOWN OR OTHER
LARGE BLACK AREA AT TOP OF WINDSHIELD WHILE DRIVING AT NIGHT. MAINLY ON DARK ROADS. THIS IS WHILE DRIVING WITH HEADLIGHTS ON.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10823312January 31, 2016POWER TRAIN
THIS IS REGARDING RAV4EV - ELECTRIC CAR. I HAD ~50MILES LEFT ON THE BATTERY AND YET I LOST TRACTION MIDDLE OF THE ROAD A MONTH AGO. RADIO AND ALL OTHER THINGS WERE FINE. I HAD THE DASHBOARD SAY "CHECK EV SYSTEM". I HAD TO PULL OVER AND THANKFULLY I WAS ON THE RIGHT MOST LANE WHEN IT HAPPENED. SO I CALLED SOS AND HAD TO TOW THE CAR TO THE SERVICE CENTER. THEY REPLACED DRIVE UNIT, TRACTION MOTOR AND NEGATIVE MOTOR. WHOLE THING TOOK ALMOST GOOD 3.5 WEEKS. I GOT THE RECALL TAKEN CARE LAST AUG 2015 - SO THIS ISSUE IS AFTER THE RECALL. NOW, I DON'T HAVE ANY CONFIDENCE WITH THE VEHICLE. WHAT IF THIS THING HAPPENS ON THE FREEWAY? I AM PRETTY SCARED. I HAVE ONE MORE YEAR ON THE LEASE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10823316January 31, 2016UNKNOWN OR OTHER
WHILE DRIVING 40 MPH ON A 45 MPH 2 WAY LANE, THE CAR SUDDENLY DISPLAYED WARNING "CHECK EV SYSTEM" ADVISED ME TO PULL OVER AND INFORM DEALERSHIP ASAP. I KEPT DRIVING (ABOUT 1 MILE FROM MY HOME) WITHIN MINUTE SYSTEM SEEMED TO RESTORE ITSELF. ONLY STILL DISPLAYS "CHECK EV SYSTEM" THIS HAS HAPPENED 3 TIMES IN LAST 6 WEEKS. TOYOTA REFUSES TO HANDLE MY CASE BECAUSE OF "AFTER MARKET MODIFICATIONS" WHICH ARE NOT LIMITED TO : TRAILER HITCH, VOLT/AMP METER TO MONITOR CHARGING (VERY IMPORTANT TO CALCULATE HOW LONG YOU HAVE TO WAIT TO CHARGE AN EV) BOTH THESE THINGS HAVE ABSOLUTELY NOTHING TO DO WITH THE SHOWN PROBLEMS. THIS IS AFTER MY CAR WENT BACK FOR THE "SAFETY RECALL" FOR EXACT THE SAME ISSUE. TOYOTA HAS IMPLEMENTED A SOFTWARE UPDATE TO BASICALLY IGNORE THE LOSS OF SIGNAL FROM THE SPEED MEASUREMENT UNIT. IT IS OBVIOUS BY THE AMOUNT OF PEOPLE WITH THE SAME CARS THAT HAVE THIS SITUATION AFTER THE "RECALL FIX" THAT THERE IS SOMETHING ELSE SERIOUSLY WRONG. IF THIS HAPPENS WHILE ON THE FREEWAY IT COULD BE A SERIOUS DANGER. FOR MORE INCIDENTS LOOK AT THE FORUM: HTTP://WWW.MYRAV4EV.COM/FORUM/VIEWTOPIC.PHP?F=7&T=1770
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10812047December 24, 2015ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WAS DRIVING IN CITY AT ABOUT 30 MPH , CAR STOPPED HAVING PROPULSION, STOPPED WITH A SHUDDER AND WARNINGS LIGHTS POP UP. "CHECK EV SYSTEM" WAS ABLE TO RESET THE COMPUTER BY POWERING OFF/ON FOR 3 CYCLES TO MAKE IT OVER TO THE CURB. CALLED TOW TO TRANSPORT TO THE DEALER. SEND ME AWAY AFTER RESETTING THE ERROR MESSAGE IN THE COMPUTER. WEEK LATER IT HAPPENED AGAIN BACKING OUT OF A PARKING SPOT. NOW TOYOTA IS BLAMING MY ADD ONS LIKE CHARGE INDICATOR (SHOWING VOLTS/AMPS OF THE J1772 INPUT) AND THE FACT I FITTED A TRAILER HITCH (FOR A BIKE RACK). WHICH HAS ABSOLUTELY NOTHING TO DO WITH THE ELECTRICAL PROPULSION SYSTEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10807599November 30, 2015AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION. BEFORE STARTING WORK, MY WIFE WAS ATTEMPTING TO SLOWLY PARK OUR 2014 RAV4 AT LESS THAN 2 MPH IN AN EMPTY PARKING SPACE IN THE PUBLIC PARKING LOT WHERE SHE WORKS WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN REACHING A FINAL SPEED OF 21 MPH IN THE SPAN OF APPROXIMATELY 2 TO 3 SECONDS. DURING THESE 2 TO 3 SECONDS THE VEHICLE TRAVELED A DISTANCE OF APPROXIMATELY 27 FEET FROM THE EMPTY PARKING SPACE, RUNNING OVER THE PARKING SPACE CONCRETE CURBS AND HIT A PARKED VEHICLE ON THE RAV4 RIGHT AND THEN RAN INTO A TREE, WHICH WAS THE ONLY THING THAT STOPPED THE VEHICLE. MY WIFE APPLIED THE SERVICE BRAKE TO TRY TO STOP THE VEHICLE BUT THIS EFFORT DID NOT PREVENT THE VEHICLE FROM ACCELERATING. AFTER HITTING THE TREE MY WIFE SHIFTED THE VEHICLE INTO PARK AND PUSHED A BUTTON TO TURN THE ENGINE OFF. THE AIR BAGS DID NOT DEPLOY AFTER HITTING THE TREE AT 21 MPH. WE NOTIFIED TOYOTA OF THE PROBLEMS REGARDING SUDDEN ACCELERATION, SERVICE BRAKE AND THE NON-DEPLOYED AIR BAGS. TOYOTA OPENED A CASE AND SENT AN INSPECTOR TO INSPECT THE RAV4. WE RECEIVED A LETTER FROM TOYOTA STATING THEY FOUND NO EVIDENCE OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT. WE DO NOT FEEL SAFE IN THIS VEHICLE. WE ARE NOT DRIVING THE 2014 RAV4 DUE TO THIS SERIOUS SAFETY DEFECT OF SUDDEN UNINTENDED ACCELERATION. VEHICLE SAFETY FAILURE MILEAGE WAS 2,577 MILES.
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10807075November 25, 2015ENGINE, POWER TRAIN, STEERING
WHILE MAKING A TURN UNDER 10 MPH THE VEHICLE SUDDENLY ACCELERATED WITH THE FOOT OFF THE ACCELERATOR PEDAL. THIS HAS HAPPENED 3 TIMES WITH 2 TRIPS TO THE DEALERSHIP RIGHT AFTER. DEALER COULD NOT FIND ANYTHING WRONG. ONLY A QUICK REACTION ONTO THE BRAKE PEDAL STOPPED THE CAR FROM HITTING SOMETHING. 2 OF THE TIMES THE VEHICLE WAS TURNING UP A SLIGHT HILL. THIS NEEDS TO BE INVESTIGATED SINCE TOYOTA CAN'T FIND AN ISSUE, A UN-EXPERIENCED DRIVER MAY NOT REACT FAST ENOUGH TO PREVENT AN ACCIDENT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10787567November 2, 2015AIR BAGS, STRUCTURE:BODY, SEAT BELTS
CAR 1 CUT IN FRONT OF CAR 2, CAR 3 (OURS) STOPPED 1 CAR LENGTH AWAY, WHEN STARTED TO DRIVE PAST THE CRASH SUDDENLY CAR 4 SLAMMED INTO CAR 3 (OURS) AND PUSHED MY WIFE'S CAR INTO CAR 2 AND CAR 2 INTO CAR 1 AGAIN. AIRBAG FAILED TO DEPLOY, SEAT BELT LOCKED AND EMS HAD TO GET MY WIFE OUT. WHEN THIS HAPPENED MY WIFE WAS DRIVING ON I95 HEADING SOUTH JUST PASSING EXIT 60 HYPOLUXO DR AT ABOUT 45MPH WHEN SHE WAS ABLE TO STOP. SHE WAS GOING LESS THAN 5 MPH WHEN SHE WAS HIT BY CAR 4....UPDATED 11/05/15 *BF *JS
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10786504October 27, 2015ELECTRICAL SYSTEM
THE ELECTRICAL WIRING WAS EATEN BY A RODENT. THE RODENT MADE A NEST IN THE ENGINE AREA AFTER EATING THE WIRES. THE REPAIR OF THE VEHICLE IS COSTING US $1510 PLUS A RENTAL CAR.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10785348October 22, 2015STEERING
ON 10/19/2015 THE ELECTRONIC STEERING SYSTEM WARNING PANEL ACTIVATED, LOCKING MY STEERING COLUMN AND PREVENTING THE START OF THE RAV4. TOWING COMPANY ARRIVED, EXPERIENCED/WITNESSED SAME EVENT. RAV4 TOWED TO DEALERSHIP. 10/20 DEALERSHIP STATED "NO REPAIRS PERFORMED VEHICLE OPERATING AS DESIGNED." 10/20/2015 THE CUSTOMER REPRESENTATIVE STATED "THERE WAS NO ELECTRONIC FOOTPRINT IN THE MEMORY CARD, INDICATING THIS EVENT TOOK PLACE." NO ACTION BY DEALERSHIP. REPORTED TO GENERAL MANAGER AND TOYOTA CO. TOYOTA CASE #1510220162. TOYOTA STATED THEY WILL NOT BE MAKING ANY REPAIRS BECAUSE THE VIN IS NOT PART OF RECALL NUMBER 15V144000 DATED 3/13/2015. DEALERSHIP AND CORPORATION STATED THE VEHICLE MUST PRESENT THE ISSUE AT THE SHOP OR ON THE ROAD (AT THIS POINT THERE WILL BE A CRASH) BEFORE THEY WILL TAKE ANY ACTION.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10783846October 20, 2015FUEL/PROPULSION SYSTEM
MY 2014 RAV4 HAS A FUEL LINE LEAK. THE SERVICE DEPARTMENT CLAIMS IT IS DUE TO A MOUSE AND WILL NOT FIX IT UNDER WARRANTY. I THINK IT APPEARS THAT THE LINE HAS BEEN SCRAPED RATHER THAN CHEWED. BUT IF IT WAS DAMAGED BY A MOUSE THIS IS ALSO AN ISSUE. THE FUEL LINE SHOULD NOT BE EDIBLE BY RODENTS. WAY TOO MANY AUTOMOBILE PARTS ARE BEING MADE FROM "EDIBLE" COMPONENTS. THIS IS A SERIOUS SAFETY HAZARD. I HAVE BEEN WARNED I SHOULD NOT DRIVE MY CAR - THAT IT COULD CAUSE A FIRE. FROM INFORMATION AVAILABLE ON THE INTERNET AND FROM A LOCAL REPAIR PLACE I HAVE FOUND THAT A LOT OF WIRING AND OTHER PARTS ARE RODENT EDIBLE AND CAUSING A LOT OF DEFECTS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10779897October 5, 2015SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE SLOW MOVING IN A CROWDED PARKING LOT. WHEELS CONTINUED TO SPIN AND ACCELERATE EVEN AFTER CAR HAD COLLIDED WITH OTHER (PARKED) CARS, AND CONTINUED TO ACCELERATE WITH NO RESPONSE FROM THE BRAKES. IT COLLIDED IN QUICK SUCCESSION WITH FOUR CARS UNTIL IT FINALLY STOPPED (CAR WAS TURNED OFF). LUCKILY NO ONE WAS INJURED, THERE WERE DOZENS OF PEDESTRIANS RETURNING TO THEIR VEHICLES AFTER A CLASSIC CONCERT. I ASKED FOR AN INVESTIGATION BY THE CAR MAKER. INVESTIGATION WAS CONDUCTED ON 6 JULY (CDR/EDR RECORD RECOVERED FROM SRS MODULE). IN SEPTEMBER I RECEIVED A LETTER FROM TOYOTA SAYING NO MECHANICAL DEFECT WAS FOUND. HOWEVER, I BELIEVE IT IS NOT A MECHANICAL DEFECT BUT A SOFTWARE DEFECT THAT CAUSED THE ACCELERATION. I'VE OWNED TOYOTAS FOR OVER 15 YEARS - WHICH I HAD ALWAYS CONSIDERED A VERY RELIABLE COMPANY - HAVE BEEN A DRIVER FOR OVER 30 YEARS AND NEVER HAD A SINGLE ACCIDENT. THE EXPERIENCE WAS SO TERRIFYING IN SPITE OF TOYOTA REASSURANCE I FELT THE CAR WAS UNSAFE AND TRANSFERRED THE LEASE TO A DEALER (BEARING SOME MONETARY LOSS, UNFORTUNATELY). I FILE THIS COMPLAINT SO THAT FUTURE OWNERS CAN BE MADE AWARE, AND IN ORDER TO ASSIST ACCURACY OF STATISTICS AND STUDIES ON SUDDEN UNINTENDED ACCELERATION EVENTS.
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0