Toyota RAV4 Complaints (2022)

176 consumer complaints on file.

#11518482April 22, 2023
ENGINE, UNKNOWN OR OTHER
I purchased the car last July. Up to December, the car performed fine. Starting in December when I used the car heater repeatedly due to subzero temperatures, I noticed a burning smell coming from the vents. I was afraid that the engine or car would catch fire. I called the Tansky Toyota dealership and was told to bring the car in. They checked the car and I was told the smell was identified as engine coating which is burning off and it may take up to 4-6 month for the smell to go away. When I asked about the effects of the burning smell on my health, the assigned service adviser told me that “if Toyota put it there, it is fine’. In February, the smell in the enclosed car cabin got so bad that I felt nauseous, my eyes were burning, and I had metallic after taste in my mouth. When I took my car to the Tansky dealership, I was told that what I am smelling is a new car smell. Just to prove it, the assigned service advisor asked random dealership employees to sit in my car and to confirm that the car has a so called “new car smell”. When I asked if they could do something about the smell I was told to take the car to an independent car shop. The dealership was dismissive of my concerns. I had new cars before and none of them produced the so called “new car smell” when I used the heater. I contacted Toyota and requested an independent inspection. The inspection was scheduled at the same dealership and when I received the report, it basically said that the inspector could not duplicate the problem so my concern was dismissed. Unfortunately, during independent inspection, my car was not tested in subzero temperature to replicate the problem. My main concern is the effect of the burning chemicals on my health and possibly ability to operate the car safely. No one was able to tell me what kind of chemicals are in the engine coating. At the time of purchase, I was not told that the car has engine coating which will gradually burn off via heater vent into the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516722April 12, 2023
FUEL/PROPULSION SYSTEM
Toyota (and Toyota of Boardman) is purposely overstating fuel capacity on their vehicles. So this is unsafe as drivers don’t the actual amount of gas before the run out and could lead to unexpected stops. This makes it impossible to determine the actual amount of gasoline used, which would also then make it impossible to know the total amount of air pollutants their cars omit. This could easily mean that Toyota is over stating their EPA estimated miles per gallon, the document attach shows that Toyota is aware that their gas tanks have known engineering defects however, they will only address the issue if a user owns a 2019 through 2021 model (RAV4 Hybrid). Also, they said they will only address the problem if the person cannot put more than 9.8 gallons that would mean that they will only address this issue if over 32% of the gas tank is unusable. If I would of known the truth I would have reconsidered buying my 2022 Toyota RAV4 XSE Hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516305April 10, 2023
SERVICE BRAKES
The contact owns a 2022 Toyota RAV4 Prime. The contact stated while driving 55 MPH and exiting the highway, the vehicle would not slow down. The contact desperately pressed the brake pedal, but the vehicle would not slow down or come to a complete stop. The contact lost control of the vehicle and drove off the road into a pile of dirt where the vehicle come to a complete stop. The contact was unsure If any warning light illuminated, but the air bags did deploy. The contact injured his leg and sought medical attention. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11514777March 31, 2023
TIRES:SIDEWALL
Tire size:225 65/17 While driving the side of a brand new tire blew out. We had three passengers in the vehicle that could have been in danger if we were going at a greater speed. We took the new tire in and was told by the auto shop that it could not be repaired. We had to purchase a new one and I have the invoice. I try to resolve this with Firestone but according to them, the tire was not under warranty. The new tire only had 5000 miles and it is a tread of at least 60,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513187March 22, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
At 2:05 pm on March 21, 2023 my car suddenly lurched forward and to the left as I was pulling into a parallel parking place. The vehicle was operating in electric mode on "ECO" with the the gearshift in "D" at the time, but I heard the starter motor kick in and the engine rev up simultaneous with the sudden lurching. The lurching was so fast that it threw my head against the head rest. The vehicle jumped an 8 inch concrete curb leaving a skid mark on the right side and traveled 10-12 feet across a side walk and into dirt landscaping. Upon slamming on the brake, the car came to rest and the engine died. There were no prior incidents. The odometer read 4648 at time of incident. The vehicle has not been inspected by the dealer or police. No injury to the driver or pedestrians occurred.The incident has not recurred since yesterday's incident. After the incident, the tire pressure indicator light appeared on the dashboard. The weather at time of the incident was 72 degrees and cloudy. The vehicle had just completed a short 1 mile drive at low speed. There were no electrical transformers nearby but a ReSound GN hearing aid recharge battery case was sitting on the passenger seat at the time of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512774March 20, 2023
UNKNOWN OR OTHER, POWER TRAIN
No incident occurred. Received Customer Notification . Not sure if this should be a recall and how big of a problem it could cause
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507203February 14, 2023
AIR BAGS
The contact owned a 2022 Toyota RAV4. The contact stated that when he was making a left turn at a light, he was involved in a front-end collision. No warning lights were illuminated. The air bags failed to deploy, and the contact stated that he required medical attention for a fractured sternum. A police report was filed. The vehicle was towed to an independent mechanic and was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11505477February 3, 2023
UNKNOWN OR OTHER
Audio system is dead
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501631January 13, 2023
UNKNOWN OR OTHER
The moonroof glass shattered unexpectedly with no impact or previous damage while driving on the Highway. The vehicle is only 3 months old has not been involved in any accidents or incidents. If the interior moonroof shade was not closed the glass would have dropped all over the interior potentially harming myself and any other passengers in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500714January 8, 2023
SERVICE BRAKES, POWER TRAIN
This happened to me today but I have also recently heard about another report of the same (facebook rav4 prime web page) I started the car, it had sufficient battery so was in ‘EV’ mode. I placed it in reverse with my foot on the brake pedal. I waited a couple seconds for one reason or another and with my foot still firmly on the brake pedal it started moving in reverse. I pushed the brake pedal extraordinarily hard and the car stopped after a few feet. No incident precipitated from this but I’m keenly aware of the potential. At the moment I can’t reproduce it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499826January 2, 2023
VISIBILITY/WIPER
I just want it in writing that my windshield just randomly cracked. It was parked and nothing hit it and it just cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497038December 12, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Toyota Rav4 Hybrid. The contact stated while driving 30 MPH in rainy and cold weather, a message indicating that the Pre-Collision sensors of the vehicle were disabled was displayed. Additionally, the instrument cluster turned off. The contact stated that as her husband veered to the side of the road and wiped the front sensors on the front bumper, the instrument cluster turned on temporarily. The contact's husband wiped the front sensors on the front bumper several times; however, the failure persisted. The contact stated upon investigating the failure online, she became aware that the failure mainly occurred while driving in cold, rainy and snowy conditions. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495306November 29, 2022
UNKNOWN OR OTHER
On 11-9 the vehicle had an unintended acceleration that resulted in a collision. The vehicle was brand new. On 11-8 the vehicle had another unintended acceleration with a different driver where no collision was involved. Toyota is ignoring the problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495151November 28, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Above checked ADAS items don't work appropriately, and can't relay on them all the time. Apart from that My Toyota RAV4 Moon Roof shield couldn't be able to withstand for the wind during raining when the vehicle speed was at 75mph on Highway i-35 in Oklahoma. The glass busted completely, and those glass particles causes inconvenience to the other vehicle on the high way. I reported this incident to the car dealer but they were so rude to me, and said that car is not designed for the 75mph speed. Ended up convincing myself that RAV4 is not safe to drive anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492960November 9, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Toyota Rav4. The contact stated that while driving at an undisclosed speed, she noticed that the front windshield started to form a crack from the front passenger’s side over to the driver’s side of the windshield. The contact stated that the crack had formed without an impact to the windshield. The vehicle was not diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 2,963. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492580November 7, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Toyota Rav4. The contact stated while driving 50 MPH, the vehicle ESC became inoperable. The vehicle was taken to the dealer and the ESC system was updated but the failure reoccurred. The manufacturer was contacted, and a case was filed. The failure mileage was 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491162October 27, 2022
ENGINE, POWER TRAIN
Car automatically accelerated when slowing down to make a turn into parking lot. Car is only a few months old and has 7,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489690October 17, 2022
STEERING
When driving at a speed of ~60 miles, I felt a brief loss of power steering. The wheels were heavy and difficult to control. It lasted for less than a second but occurred twice already in one week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484880September 16, 2022
AIR BAGS
I received from Toyota USA via USPS a "Safety Recall Notice" regarding my 2022 RAV4 hybrid. Both the local Toyota dealer and Toyota Brand Engagement Center told me there is no recall on my vehicle. Neither could tell me why I received the notice. When I searched NHTSA recall database for Recall No. 22V-519, it referenced an unrelated fire hazard on HYundai and Kia vehicles. Attached please find the notice and its envelope. Sending false information like this creates a perception of danger, when perhaps none exists
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484488September 14, 2022
STRUCTURE:BODY
Day 2 of a road trip. the Moonroof exploded spontaneously. There were three dogs underneath, luckily they were not hurt. Driver felt the pressure in the car go up before the loud pop. there is a round hole in the middle and cracks going to the end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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