Toyota RAV4 Complaints (2022)

176 consumer complaints on file.

#11567083January 22, 2024
UNKNOWN OR OTHER
Remote Start Option, has been disabled by Dealer, reportedly in January of 2023. Car was purchased 3/10/23 from dealer and feature was working via a Remote Subscription App which was not Renewed on 9/23. As this App requires Internet Service and Cell Phone Coverage to Function, it was not reliable as Service is not available in rural areas. Also, the Owner Manuals do not describe that a Cell Phone App is required to Remote Start a car that is covered in Ice. During winter operation this feature may be required to warm the car to allow the doors and Electric Locks to operate during Ice Storms. Dealer requested to reinstate original Remote option and advised that a separate Remote costing $800.00 would be necessary. Dealer could not replicate the function as they have Wi-Fi, other than to confirm that the "App annual fee" is not current. No warning lights, or messages indicate that the Remote Start Function in not functioning. The car also dose not contain a Mechanical Lock operated by a key. Thus, during inclement weather, the car is less reliable if the doors freeze shut, as the car can not be started Remotely to thaw the Ice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565650January 15, 2024
UNKNOWN OR OTHER
The power lift gate sometimes closes all by itself when you're leaning inside. When that happens, I need to push-up on it to make it stop but then it'll start to close again all by itself. It doesn't make any difference whether you're leaning inside or you're just standing there; It sometimes starts Closing. This usually happens when it opens only half way and I have to go back and push it up manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563548January 4, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562109December 27, 2023
AIR BAGS
I was in a collision which was a tbone situation on the drivers side and the drivers side or front airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561028December 20, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Problemas con el sistema de precolosion falla del sensor el carro es inseguro e tenido 2 incidentes donde el sistema no responde ni se activa antes del impacto problemas con el motor, estabilidad del carro, conteo de velocidad, frenos, llantas, cruze de carriles, puntos ciegos
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559943December 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554621November 11, 2023
AIR BAGS
Car was t-boned a intersection and passenger side airbags didn't deploy
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550553October 18, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Lurching transmission when under mild acceleration at low speeds. Infotainment system does not work correctly and causes all infotainment controls to become unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547608October 1, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I was driving on a highway going around 45 mph. The sun/moon roof exploded. I wasn't under anything that could have fallen, no cars were around and I did not see anything in the air. It was sunny, 67 degrees with a breeze. This happened on Sunday so no confirmation or inspection has occurred. No warning lamps or messages appeared either before or after it exploded. I do know that Rav4 Prime's will display messages when things break including windows as I was rear-ended and the car was telling me the windows were broken. I called state patrol and they said they didn't need to come out, insurance was emailed but again, Sunday. I took photos and a video of the broken sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544117September 12, 2023
UNKNOWN OR OTHER
I bought a NEW rav-4 toyota last year, 2022 model. I have about 10,500 miles on it and suddenly my moon roof (back sun roof) shattered. There was nothing around to throw rocks up on top of my car so its nearly impossible for it to be from an "outdoor influence". I decided that I would open up a claim with Toyota, they have not even tried to advocate for my side; in fact no one asked for my side of the story until I said no one had asked me. It is not under warranty because its the moon roof and it is from "ware and tare" but no where does it say glass is not covered, and then they said that it would be covered only if proven from a manufacture/car fault or malfunction. My moon roof has no point of impact, hence the thought it was caused by pressure. Then I looked it up, this has happened to 100s of people on their rav4 2021, some of which got it covered by Toyota. I have been talking to a case manager (after weeks of trying to reach one) and he basically said that even if I send them these reports of it previously happening he won't bother looking at them; and that the specialist team are bias to Toyota so they will also say its outside causes. I have been pushed around, looked down on, and not advocated for. They also won't do ANY repair on my car until Toyota says okay, or I file an insurance claim, so they have had my car for 2 weeks doing nothing on it. Not only that they upsold me on the moon roof, encouraged me to do it, my $500 upgrade is now costing me $5000 dollars to fix. This is a dangerous reoccurring problem, what if my shade wasn't closed and the glass hit myself or passengers, of if cars behind me ran over glass chunks and caused flat tires or window chips etc. In addition the way the situation has been handled makes me and my Toyota loyal family not want to buy a Toyota again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536716August 5, 2023
ELECTRICAL SYSTEM, STEERING
Apple Carplay does not function posing a safety hazard. When connected, volume is unable to be lowered via the steering wheel controls or the factory installed radio. As such, in an emergency, the volume could not be lowered to communicate with emergency services. Dealer updated radio to latest software on 8/3/23 but the problem persists. Apple is aware of the problem but does not have a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536613August 4, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
This RAV4 is having acceleration issues. While driving it randomly has issues at the time of acceleration. It has happened from a stop to a go, and gaining speed. This issue has put me into an incredibly vulnerable situation as I was very close to being hit by a semi while trying to merge onto the high way twice. When I pressed down on the accelerator, the engine hesitated to start gaining speed slowing down the speed needed to safely merge on to the highway. I have taken it in and all I am told is that there are no codes found and the issue can't be duplicated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534482July 25, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While driving at highway speed, check engine light came on along with warning message in multifunction indicator stating "Hybrid System Malfunction. Diminished Power. Contact Dealer", and car immediately decelerated from 60 mph to about 35 mph. When releasing accelerator, car shuddered. Once stopped, car accelerated very poorly, and barely was ablate ascend hills in neighborhood (5-10 mph going up hills). hybrid car appeared to be operating on gas engine only, and electrical system for traction motors appeared to be short circuiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530286July 4, 2023
ENGINE
The Engine Coolant Bypass Valve is a known issue across the 2019-Present RAV4 generation. We have taken our RAV4 to the dealership numerous time for the “Maintenance Required Soon” message that comes up when the car starts. The dealer always says that is is just a reminder for us to get our vehicle serviced at 20,000. The service interval message is supposed to only come on at every 5,000, not every 3,000. We took it by our local auto parts store, and the man that works there has a 2019 RAV4 that has the same problem. They had to take theirs to the dealer and have the Coolant Bypass Valve replaced. If not addressed soon, it could cause the engine to overheat. The man at the auto parts store said it doesn’t hurt to drive it but it is best not to prolong it. There needs to be an investigation of a recall started on this, as it can be a very confusing situation. It makes people think the car is just reminding you of your service maintenance interval. But this is not what this message means. When you take it to the dealer, they are clueless and they will give you the runaround. [XXX] of Pell City, Alabama. 2022 Toyota RAV4 XLE purchased from Serra Toyota of Birmingham INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528194June 21, 2023
SERVICE BRAKES
While on eastbound I-80, my tire pressure sensor light came on. Approximately 5-8 minutes later, my right REAR tire came off my car. I was in the slow lane; however, when I went to slow down even more, my brakes failed. I had no brakes on I-80 with only 3 tires. I placed my car in neutral and coasted 1/2 in the slow lane & 1/2 in the bike lane until my car would stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527993June 20, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
I was at stop position. i pressed the hold button and then took my foot off the break. when traffic started moving i pressed the hold button again with my foot still on floor the car started jumping and pressing the the two other car on my front. the two other cars got totaled.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11527249June 15, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2022 Toyota Rav4. The contact stated that while rolling down the driver's side window, the window made an abnormal sound. The vehicle was taken to the dealer, who removed plastic debris and tightened unknown screws on the driver's side door; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that it was a common failure in similar vehicles. The failure mileage was approximately 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525850June 7, 2023
UNKNOWN OR OTHER
There seems to be an issue on these body styles on Toyota Rav4 where there is an opening in lower bumper and rocks and road debris come in and put a hole in the AC Condenser. Toyota is aware of these issues but will not address and the customer is out $1500 repairs. I consider this a safety issue because every time this happens Freon is released into the atmosphere and the government is very concerned with this as is evident by the license and safety mechanisms in place for technicians handling the freon and repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524284May 29, 2023
FUEL/PROPULSION SYSTEM
When I started my car there was an overwhelming smell of gas. I immediately turned it off and looked under the hood at which time I realized a hose was melted. When the engine is on, gas sprays from the melted hose. I have had regular maintenance which was just 1 month ago. No warning lights were on. I purchased this vehicle new in September 2022. I am extremely concerned that this happened in a new vehicle which has had regular maintenance. Luckily it did not catch fire. I have contacted the dealership who sent a tow truck; however, the vehicle needs to have the engine on to put it in neutral and release the parking brake. The tow truck operator was therefore unable to tow it until the hose is replaced but dealership maintenance is unavailable today due to it being a holiday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523074May 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving on I-91 in stop-and-go traffic when, all of a sudden, my RAV4 stalled. A warning chime sounded and the battery light, check engine light, and power steering light all illuminated. In the 4.2 inch screen in the gauge cluster, the following message displayed: "Steering Power Low"..."Shift to P". A second message displayed and said: "Engine Stopped"..."Shift to P". I attempted to restart the vehicle up to 8 times and it finally restarted. I quickly drove the car to the shoulder and out of the way of traffic. There were three of us in the car (myself and my two kids) and we almost got hit two times because visibility was poor due to rainy conditions and mist from passing cars. Throughout all this, I had the Auto Start/Stop feature disabled, so the car should not have shut off on its own. We had to get the car towed because we were worried that the problem would reoccur. We hope the problem could be rectified by our local Toyota dealer, because we do not want to drive it again in fear of the problem reoccurring while on the roadway. We are reporting this to bring awareness to this issue, and to make sure nobody else will have to face this situation and potentially be put in harm's way. (The attached photo is a general picture from somebody else, but my car had the same EXACT warning lights and messages. We could not take a picture because we were focusing on trying to get the car to turn on and move it to the shoulder by any means possible).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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