Toyota RAV4 Complaints (2020)

652 consumer complaints on file.

#11338147July 8, 2020
ELECTRICAL SYSTEM
RAV4 WAS PURCHASED FIRST WEEK OF JUNE 2020. TWO WEEKS LATER, I GO TO START THE CAR IN THE MORNING AND THE BATTERY IS DEAD. I HAD IT JUMPED AND TOOK IT TO TOYOTA. THE DEALER SAID EVERYTHING WAS WORKING AS IT SHOULD. I TOOK IT HOME. THIS MORNING, THREE WEEK AFTER THE FIRST INCIDENT, I GO TRY TO START THE CAR IN THE MORNING AND THE BATTERY IS DEAD. THE TOW TRUCK DRIVER WAS ABLE TO JUMP AND START THE CAR. SINCE THIS WAS THE SECOND TIME THIS HAPPENED IN A MONTH, I HAD THE CAR TOW TO THE DEALER FOR FURTHER DIAGNOSTICS. SOMETHING IS DEFINITELY WRONG WITH THE ELECTRICAL SYSTEM. CAR WAS PARKED IN THE GARAGE OVER NIGHT BOTH TIMES. NO LIGHTS INTERIOR OR EXTERIOR LIGHT WERE ON. NO DOORS AJAR TO DRAW POWER. RADIO WAS TURNED OFF. BOTH FAN AND A/C WAS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337664July 6, 2020
ELECTRICAL SYSTEM
DEAD BATTERY AFTER 1 MONTH OF PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337697July 6, 2020
ELECTRICAL SYSTEM
2020 TOYOTA RAV4 HYBRID HAS BEEN EXPERIENCING A HOST OF ISSUES SINCE PURCHASED MARCH 1, 2020. TOP THREE ARE: 1) FUEL TANK / FUEL SENDER ISSUE (SEE ATTACHED FROM TOYOTA CORPORATE), 2) REMOTE CONNECT ISSUE (T-SB-0021-20, ALSO ATTACHED), AND MOST RECENTLY 3) SMART KEY SYSTEM MALFUNCTION, PKSB FAILURE, BRAKE ASSIST FAILURE, AND A DEAD BATTERY. THESE MOST RECENT FAILURES ARE MOST TROUBLING AS THE CAR WAS TOTALLY UNRESPONSIVE. THE VEHICLE WAS PARKED IN A TEMPERATURE CONTROLLED GARAGE FOR 60 HOURS, UNTOUCHED. THERE ARE NO AFTER-MARKET INSTALLATIONS, AND NOTHING WAS ACCIDENTALLY LEFT ON; NO HIGH-DRAIN ACCESSORIES TO BLAME. THIS IS STRICTLY AN ELECTRICAL / SOFTWARE / FIRMWARE ISSUE, AND TOYOTA HAS SHOWN ZERO ACCOUNTABILITY IN ADDRESSING THE ISSUE. HUNDREDS, IF NOT MORE, 2020 RAV4 HYBRID OWNERS HAVE EXPERIENCED THE ISSUE (FOR REFERENCE: HTTPS://WWW.RAV4WORLD.COM/THREADS/DEAD-BATTERY.303636/). THESE VEHICLES SHOULD NOT BE PERMITTED TO BE SOLD AS-IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337561July 5, 2020
VEHICLE SPEED CONTROL, STEERING
TRIED TO SET RADAR CONTROLLED CRUISE CONTROL FOR THE FIRST TIME ON A WORK TRIP TO MICHIGAN AT 70 MPH. THE STEERING WHEEL IMMEDIATELY TURNED TO THE LEFT AND TOOK CONSIDERABLE PRESSURE TO KEEP VEHICLE STRAIGHT. TOOK SUV IN TO SHOP AND THEY SAID THE RADAR CONTROLLED ADAPTIVE CRUISE CONTROL WAS WORKING FINE AND THEY COULD NOT DUPLICATE PROBLEM. THIS WEEK TOOK ANOTHER WORK TRIP TO MICHIGAN AND THE SAME PROBLEM HAPPENED ABOUT 20 TIMES WHILE TRYING TO SET CRUISE CONTROL AT 70 MPH. WHEN I DISABLED THE RADAR CRUISE CONTROL THE PROBLEM VANISHED BUT THE SUV WOULD NOT DETECT TRAFFIC IN FRONT OF IT AND OF COURSE WOULD NOT SLOW DOWN. WILL TRY TO VIDEO THIS PROBLEM AND TAKE SUV BACK TO SHOP FOR A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337075July 1, 2020
VISIBILITY/WIPER
MY WINDSHIELD WAS HIT BY A SMALL ROCK FROM THE VAN ON THE LEFT LANE. IT CAUSED A CHIP BUT IT CRACKED ALMOST 15 INCHES ACROSS MY WINDSHIELD. I HAVE SEEN CHIP FROM MY PREVIOUS VEHICLES BUT IT NEVER LEFT A CRACK, THAT INSURANCE COVERED IT WITH NO DEDUCTIBLE. OTHER THAN NEEDING THE WINDSHIELD TO BE REPLACED, IT NEEDS TO BE CALIBRATED TOO OR SOME SENSORS WON'T WORK. THAT'S ANOTHER $390 PLUS TAX FROM TOYOTA SERVICE CENTER. I SPOKE TO A REPRESENTATIVE FROM AUTOGLASS NOW LOCATED AT RALEIGH, NC, THAT I CONTRACTED TO REPLACE MY WINDSHIELD, SHE SAID THEY'VE BEEN GETTING A LOT OF RAV 4 LATELY WITH THE SAME ISSUE. THIS IS SO FRUSTRATING. I WENT TO THE GROCERY STORE AND SPENT $20, JUST TO SPEND $600 COS OF A BROKEN WINDSHIELD. TOYOTA PUT A CHEAP KIND OF GLASS THAT IT CRACKED BY A SMALL ROCK. THIS VEHICLE ISN'T CHEAP EITHER. TOYOTA, WHAT CAN YOU DO FOR US CONSUMERS? THIS IS SUCH A HASSLE AND EXPENSIVE INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331757June 30, 2020
FUEL/PROPULSION SYSTEM
FUELING ENDS PREMATURELY. TOPPING OFF FUEL TANK CAN TAKE AS MUCH AS 2 MORE GALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331313June 28, 2020
ELECTRICAL SYSTEM
NEW VEHICLE, PARKED IN ENCLOSED GARAGE, AT HOME FOR THIRTY-SIX (36 ) HOURS. VEHICLE HAD APPROXIMATELY SIX-HUNDRED (600) MILES. WIFE MADE ATTEMPT TO START THE VEHICLE BUT THE BATTERY WAS DEAD. NO LIGHTS, NO HORN FUNCTIONING. CALLED TOYOTACARE FOR ASSISTANCE.. THEY RESPONDED AND DETERMINED THE NEW BATTERY HAD FIVE (5) VOLTS. THIS WAS DESCRIBED AS A TOTALLY DEAD BATTERY. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, TOYOTA OF OLYMPIA (WASHINGTON) REPLACED THE DEAD BATTERY AND INSTALLED A BATTERY TRICKLE CHARGER. THE NEXT DAY, WE DROVE THE VEHICLE FOR AT LEAST FIVE HOURS AND PARKED IN CLOSED GARAGE. BATTERY VOLTAGE WAS 12.67 VOLTS. AFTER THREE HOURS, PARKED, THE BATTERY WAS 12.69. THE NEXT MORNING AT 6AM THE BATTERY WAS 12.63. WITHIN THREE HOURS (9AM) THE BATTERY WAS 12.45 VOLTS. ANY BATTERY AT 12.45 VOLTS IS CONSIDERED A DEAD BATTERY. WITHIN TWELVE HOURS THE BATTERY DIMINISHED FROM FULLY CHARGED TO DEAD VISITED THE WEB SITE OF CARGURUS AND LOCATED APPROXIMATELY SIXTEEN OTHER COMPLAINTS WITH THE EXACT SAME PROBLEM- DEAD BATTERY AFTER VEHICLE IS PARKED FOR TWO DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331193June 27, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FUEL GAUGE IS INACCURATE AS WELL AS MILES REMAINING CALCULATIONS ARE INACCURATE. FUEL GAUGE INDICATES EMPTY WHEN APPROXIMATELY 2+ GALLONS REMAIN IN THE FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330883June 25, 2020
ELECTRICAL SYSTEM
I BOUGHT A NEW 2020 RAV4 HYBRID XSE IN JANUARY. TWO WEEKS AGO, I WENT OUT IN THE MORNING TO DRIVE IT AND IT WOULDN'T START. THE BATTERY WAS DEAD. I HAD LEFT IT PARKED IN THE DRIVEWAY WITH THE CAR LOCKED. THE CAR HAD 5,400 MILES. I CALLED ROADSIDE ASSISTANCE TO JUMP IT AND GET IT TO THE DEALERSHIP. THEY RAN DIAGNOSTICS AND HAD NO IDEA WHAT THE PROBLEM WAS. THEY SUGGESTED I WASN'T DRIVING IT ENOUGH ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330488June 24, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS 2020 TOYOTA RAV4. THE CONTACT STATED THAT SUNLIGHT WAS REFLECTED OFF THE CHROME ON THE DASHBOARD, WHICH CAUSED THE CONTACT'S VISION TO BE IMPAIRED WHILE ATTEMPTING TO USE THE SIDE MIRRORS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330596June 24, 2020
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THE VEHICLE INDEPENDENTLY VEERED TO THE LEFT AND TO THE RIGHT. THE VEHICLE WAS TAKEN TO MARKQUART TOYOTA (1844 COMMERCIAL BLVD, CHIPPEWA FALLS, WI 54729), ON SEVERAL OCCASIONS HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT LANE DEPARTURE ASSIST WAS ACTIVATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330262June 23, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASED THE VEHICLE (NEW) ON 6/03/2020. ON 6/16/2020, WARNING LIGHTS AND BUZZERS WENT ON AS I WAS DRIVING THE VEHICLE. THE WARNINGS TOLD ME THAT THERE WAS A PROBLEM WITH MY BRAKES, AND THAT I SHOULD PULL OVER AS SOON AS POSSIBLE. I DROVE TO A NEARBY PARKING LOT. THE BRAKES CONTINUED TO WORK. I TURNED THE CAR OFF AND RESTARTED IT, THINKING IT MIGHT BE A COMPUTER GLITCH IN WHAT WAS A BRAND NEW CAR. WHEN I RESTARTED THE CAR, I BACKED OUT OF MY PARKING SPOT TO "TEST" THE BRAKES. THE CAR STOPPED, BUT THE BRAKES SEEMED WEAKER. ULTIMATELY, THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALER'S SERVICE REP CONTACTED ME TO TELL ME THAT THE BRAKE ASSIST ASSEMBLY HAD FAILED. I ASKED IF THIS WAS SOMETHING THEY HAD SEEN BEFORE AND HE SAID NO. AFTER SOME RESEARCH, I DETERMINED THAT THIS HAS BEEN A PROBLEM AND THE SUBJECT OF A RECALL WITH CERTAIN 2019 AND 2020 TOYOTA VEHICLES, INCLUDING THE 2019 RAV4 HYBRID. IN ADDITION, THIS DEFECT AFFECTS NOT ONLY THE BRAKE SYSTEM, BUT THE VEHICLE STABILITY CONTROL SYSTEM. I SUSPECT THE PROBLEM WITH MY CAR IS A CONTINUATION OF THE PROBLEMS WITH THE 2019 MODEL YEAR. I BELIEVE TOYOTA SHOULD HAVE EITHER CORRECTED THIS PROBLEM OR CHECKED THE 2020 CARS SUFFICIENTLY TO MAKE SURE THEY WERE SAFE TO DRIVE AND THAT THE BRAKE ASSIST ASSEMBLY WAS NOT DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330344June 23, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V064000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LE MIEUX TOYOTA (2550 S ONEIDA ST, GREEN BAY, WI 54304) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330342June 23, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT THE RADAR ENHANCED CRUISE CONTROL FAILED TO OPERATE WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT STATED THAT WHEN A VEHICLE PULLED IN FRONT OF THE VEHICLE, THE VEHICLE SLOWED DOWN HOWEVER, THE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO TWIN CITY TOYOTA (301 AUTUMN RIDGE DR, HERCULANEUM, MO 63048) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329686June 19, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE IS LESS THAN A WEEK OLD (LESS THAN 1000MILES) AND I NOTICED THE FUEL TANK LID WAS CONSTANTLY POPPING OPEN. REALIZED THAT WHEN I TURNED MY CAR ON OR OFF (VERIFIED BY DEALERSHIP MECHANICS) THE GAS TANK FUEL LID WILL POP OPEN. SO, SOMEHOW THE POWER BUTTON ON THE VEHICLE CONTROLS MY GAS TANK LID. VEHICLE HAS BEEN WITH TOYOTA MECHANICS FOR ABOUT 24HRS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327740June 8, 2020
ELECTRICAL SYSTEM
VEHICLE WAS BOUGHT NEW IN DECEMBER 2019 WITH 7 MILES ON IT. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS LOCKED AND LEFT IN THE DRIVEWAY OVER NIGHT. UPON ENTERING THE VEHICLE THE NEXT MORNING, THE VEHICLE WOULD NOT START. ALL LIGHTS WHEN ON UPON PRESSING THE START BUTTON, BUT WHEN PRESSED AGAIN, ALL LIGHTS FADED AND THE CAR COMPLETELY DIED. VEHICLE WAS TOWED TO LOCAL TOYOTA DEALERSHIP WERE IT WAS KEPT FOR OVER A WEEK. ALL TESTS CAME BACK INCONCLUSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327550June 6, 2020
ELECTRICAL SYSTEM
THIS IS MY NEW CAR 2020 RAV4 XLE. I BROUGHT IT IN DEC 2019. ONE DAY I PARKED MY CAR IN EVENING AND NEXT DAY CAR DID NOT START (AFTER 3 MONTH OF USE WITH AROUND 1100 MILES ON IT). I CALLED TOYOTA AND THEY SEND PERSON TO TOW CAR. THEY DID BATTERY JUMP AND IT WORKED. AFTER THAT I HAVE MANUALLY TURNED OFF ALL THE LIGHTS INSIDE THE CAR TILL NOW(HEAD LIGHT IS AUTO MODE) AND HAVE NO BATTERY ISSUE BUT I STILL WORRY ABOUT SOMETHING WRONG WITH THIS CAR?S ELECTRIC SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327214June 4, 2020
AIR BAGS
THE VEHICLE WAS INVOLVED WAS STOLEN AND IN A SINGLE CAR COLLISION WITH A TELEPHONE POLE. EXTENSIVE FRONT END DAMAGE OCCURRED WITH NO DRIVER SIDE AIR BAG DEPLOYMENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11327007June 2, 2020
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
PURCHASED 5/22/20. UNIT PARKED IN DRIVEWAY. WENT OUT TO USE THE AUTO AND ALL SYSTEMS FAILING IN AUTO. VEHICLE WILL NOT START. BRAKE ALERT, ENGINE ALERT, AIRBAG ALERT, POWER STEERING ALERT, EVERY LIGHT ON INSIDE VEHICLE FLASHING WITH ALERTS THAT THEY ARE FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326582May 30, 2020
VISIBILITY/WIPER
SIDE MIRRORS VIBRATE AT HIGHWAY SPEEDS. MAKES IT HARD TO SEE WHEN CHANGING LANES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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