Toyota RAV4 Complaints (2021)

510 consumer complaints on file.

#11419505June 3, 2021
VISIBILITY/WIPER
Windshield Crack sitting in parking lot, nothing hit it( i.e. no rocks, no chips, no nothing). It broke randomly, radiating out from the bottom edge near wiper toward center of windshield. Yes, available for inspection upon request Could have happened when driving. It has not yet been confirmed by dealer (pending), insurance, or other third party The new vehicle was only 5 weeks old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418659May 26, 2021
UNKNOWN OR OTHER
A few months ago I experienced multiple instances of my car self-starting while parked in my garage. I contacted the dealer and then Toyota. In April I received an email/letter stating that the problem had been corrected. However, just this week the problem returned, starting twice two days ago. I have just notified Toyota again and await a response, but due to the safety implications of this issue I am notifying the NHTSA. The safety implications of a car starting without provocation are obvious; for example, a child could climb inside and move the gear lever; should the vehicle's EV mileage be unavailable, thus starting in hybrid mode, CO--especially in a closed garage--would be of major concern. The April 23 letter that I received from Toyota stated that it had solved the problem, thus verifying the problem's existence: "Dear LAUREL BECKER: We are writing in regard to your request for support with the Toyota app. We are happy to confirm that your concern has been resolved. We have sent you a reset password link titled "Your Password is Ready to Reset" just in case you need it to gain access. Please reset your password, then log back in to the app. We apologize for the inconvenience and thank you for your patience." By the way, I never received the password link but did not follow through, as I had no trouble logging in to my account. The vehicle has had no inspections for this issue. There were no warnings, other than the after-the-fact notification that the car had started remotely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416598May 14, 2021
ENGINE
THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THERE WAS AN ABNORMALLY LOUD GRINDING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CABE TOYOTA (2849 LONG BEACH BLVD, LONG BEACH, CA 90806, (562) 595-7411) WHERE IT WAS DIAGNOSED WITH NOTHING NEEDING TO BE REPLACED. THE CONTACT STATED THAT THE DEALER REPLACED THE BATTERY HOWEVER, THE FAILURE PERSISTED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416567May 14, 2021
SUSPENSION, STEERING
MY 2021 TOYOTA RAV4 HAVE DESIGN PROBLEMS WITH SUSPENSION SYSTEM. WHERE IF THE FREEDOM OVER 55MPH THE CAR WILL BE UNSTABLE, BUMPY AND SHAKY. I AM REALLY SCARED TO DRIVE MY CAR ON THE HWY. I HEARD MIST 2021 RAV4 HAVE THE SAME PROBLEM. TOYOTA NEEDS TO HAVE A RECALL TO FIX OR CHANGE SUSPENSION SYSTEM WITH A FIRM ONE ASAP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415942May 10, 2021
SERVICE BRAKES
JUST BOUGHT THIS VEHICLE ON JANUARY AND WITH JUST OVER 4K MILES THIS WARNING CAME UP.. PARKING BRAKE MALFUNCTION.. TURNED OFF THEN ON THE CAR AND SAME WARNING...CALLED THE DEALER FOR INSPECTION ASAP..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415768May 10, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
NO AUDIO WARNING. BLIND SPOT MONITORING (BSM) FLASHING IS NOT VISIBLE WHEN SUNLIGHT DIRECTLY REFLECTS INTO MIRROR. AUDIO ALERT IS AVAILABLE, BUT LIMITED TO CROSS TRAFFIC ALERT WHICH USES SAME SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414647April 30, 2021
STEERING
TL* THE CONTACT OWNS A 2021 TOYOTA RAV 4. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE INDEPENDENTLY VEERED OFF TO THE RIGHT AND THE CONTACT LOST CONTROL OF THE STEERING OF THE VEHICLE. AS A RESULT, THE VEHICLE VEERED OFF TO THE RIGHT FLIPPING OVER A CINDERBLOCK CAUSING THE VEHICLE TO FALL DOWN A MOUNTAIN TOP. THE AIR BAGS DID DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN RIGHT ANKLE AND A FRACTURED DISK IN HER BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE BLACK BOX READ THAT THE ACCIDENT WAS SELF INFLICTING. THE FAILURE MILEAGE WAS 620.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11414593April 30, 2021
AIR BAGS
IN A 4 CAR PILE UP. HIT IN REAR X2 BY A LARGE VAN WHILE SITTING IN TRAFFIC ON NJ PARKWAY FOOT ON BREAK AND PUSHED INTO CAR IN FRONT OF ME X2. AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11405264March 28, 2021
FUEL/PROPULSION SYSTEM
DURING ITS FIRST FUEL TANK FILL-UP (AT 909 MILES, ON 3/14/2021), NEW 2021 RAV4 PRIME SE FUEL TANK ACCEPTED LESS THAN THE EXPECTED AMOUNT OF GASOLINE. STARTING AT NEAR-EMPTY, ONLY NINE (9) GALLONS WAS ACCEPTED. AT THE SECOND FILL-UP (ON 3/22/2021), ONLY FOUR GALLONS COULD BE ADDED, AND THE FUEL NOZZLE WAS EJECTED FROM THE TANK, SPILLING GAS. SECOND ATTEMPT COULD NOT ADD ANY MORE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404841March 25, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER DISENGAGED, PREVENTING THE CONTACT FROM SHIFTING GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA OF DEERFIELD BEACH (1441 S FEDERAL HWY, DEERFIELD BEACH, FL 33441) WHERE IT WAS DIAGNOSED HOWEVER, NOTHING WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403677March 18, 2021
POWER TRAIN
TL* THE CONTACT RECEIVED A 2021 TOYOTA RAV4 AS A LOANER VEHICLE FROM SERRA TOYOTA (1300 CENTER POINT PKWY, BIRMINGHAM, AL 35215) AS HIS PERSONAL VEHICLE WAS AWAITING REMEDY REPAIRS FOR NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT WHILE DRIVING THE LOANER VEHICLE AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED JERKING WHILE ACCELERATING. THE DEALER WAS MADE AWARE OF THE ISSUE HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO OTHER LOANER VEHICLE AVAILABLE. THE CONTACT INFORMED THE MANUFACTURER AND A CASE FILED. THE FAILURE MILEAGE WAS 2,935. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403428March 17, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS A RATTLING SOUND COMING FROM THE DRIVER'S DOOR WHEN THE CAR IS STATIONARY AND THE DOOR IS SWUNG CLOSED. THE REARVIEW MIRROR OF THE DOOR HAS SIGNIFICANT SHAKING WHILE THE CAR IS IN MOTION, SO THIS IS A SAFETY HAZARD. THE SPEAKER IN THE DRIVER'S DOOR MAKES A STATIC OR CRACKLING SOUND WHEN MUSIC IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399965March 9, 2021
FUEL/PROPULSION SYSTEM
CAR HAD A LOW FUEL INDICATOR ON (APPROX. 15MILES DISTANCE TO EMPTY LEFT ON A DASHBOARD). UPON REFUELING, THE CAR ONLY TOOK ABOUT 11.38 GALLON OF FUEL TO REFILL THE EMPTY TANK. THIS IS VERY ANNOYING AS I JUST BOUGHT THIS CAR NEW THINKING IT HAS 14.5 GALLON FUEL TANK CAPACITY BUT IN REALITY IT HAS A DEFECTIVE FUEL TANK AND IT ONLY TAKES ABOUT 11 GALLON OF FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399666March 8, 2021
FUEL/PROPULSION SYSTEM
THE GAS TANK OF 2021 RAV4 HYBRID DOES NOT FILL IN AS ADVERTISED. TOYOTA ADVERTISES THAT IT CAN TAKE 14.5 GALLONS OF FUEL, HOWEVER WHEN THE FUEL LOW WARNING LIGHT IS ON AND YOU TRY TO FILL THE FULL TANK, IT NEVER TAKES MORE THAN 10 GALLONS, THUS THERE'S DISCREPANCY OF 4 GALLONS. THIS REDUCES THE CAR'S ADVERTISED RANGE FROM 550 MILES TO LESS THAN 400 MILES. TOYOTA CLAIMS THIS IS A DESIGN MISTAKE AND DOESN'T OFFER ANY FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399292March 5, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
VEHICLE BATTERY COMPLETELY DEAD AFTER ONLY 3 DAYS OF NOT BEING DRIVEN. VEHICLE WOULD NOT START AND COULD NOT BE JUMP STARTED. VEHICLE IS ONLY 2 MONTHS OLD. WIRELESS CHARGING DOES NOT CHARGE CONSISTENTLY. INTERMITTENT CONNECTION ONLY AND GETS VERY HOT. USB PHONE CONNECTION RANDOMLY DISCONNECTS AND RECONNECTS. OCCASIONALLY THE VOICE COMMAND PROMPT ON CENTER CONTROL IS ACTIVATED AND STAYS CONNECTED WHEN CONNECTING A PHONE THROUGH USB AND CANNOT EXIT TO SEE INFORMATION DISPLAY. REMOTE START FROM FOB WILL NOT WORK. LANE DEPARTURE SYSTEM TOO SENSITIVE AND TAKES OVER STEERING OF CAR CAUSING COUNTERSTEERING FROM DRIVER CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398108February 26, 2021
STEERING, LANE DEPARTURE: ASSIST
THIS VEHICLE HAS INTERMITTENT OPERATION OF ITS LANE KEEP ASSISTANCE. ONE ACTIVATED, IT REGULARLY WILL DO THE OPPOSITE OF KEEPING YOUR LANE. IT HAS RUN ME OFF THE ROAD AND ALSO INTO THE LANE OF ONCOMING TRAFFIC. I HAVE REPORTED TO THE DEALER BUT THEY COULDN'T REPLICATE IT. I HAVE ESCALATED TO THE DEALER AS THIS HAPPENS VERY FREQUENTLY AND IS IN SAFE. UPON ACTIVATION OF THE LTA, IT TURNS THE STEERING WHEEL APPROX 15- 20 DEGREES AND IMMEDIATELY TAKES YOU OUT OF THE LANE. THE LANE DEPARTURE SYSTEM KICKS IN AND THEN TRIES TO BRING YOU BACK AND THIS GOES ON AND ON WITH CLEARLY MARKED LANES. IF I DIDN'T APPLY QUITE A BIT OF FORCE TO PREVENT THE DEPARTURE I COULD HAVE WELL BEEN AN INCIDENT. THE VEHICLE WAS IN MOTION, GOING DOWN A WELL MARKED INTERSTATE HIGHWAY, NIGHT AND DAY TIME, NO RAIN OR SNOW/ICE. THE VEHICLE RECOGNIZED THE LANE DEPARTURE (BEEPS) BUT IT WAS THE VEHICLES SYSTEM THAT DROVE THE CAR OUT OF THE LANE (WITH MY HANDS ON THE WHEEL OF COURSE). A VIDEO CAN BE SHARED UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397144February 20, 2021
WHEELS
I RECENTLY PURCHASED A 2021 TOYOTA RAV4. THE FIRST WEEK I OWNED IT I EXPERIENCED A FLAT TIRE. WHEN I ATTEMPTED TO AIR IT UP THE VALVE STEM BROKE AND THE TIRE WENT COMPLETELY FLAT. THE VALVE STEM IS ONE UNIT AND CONNECTED TO THE TIRE PRESSURE MONITORING SYSTEM. I LEARNED THAT THE STEMS ARE MADE OF ALUMINUM AND SUBJECT TO BREAKING DUE TO THE SOFT METAL. TOYOTA REFUSED TO COVER THE EXPENSE SAYING IT WAS DRIVER ERROR. THE TECHNICIAN AT THE SHOP WHERE THE TIRE WAS PLUGGED TOLD ME THIS HAPPENS QUITE A BIT. I WAS SHOCKED THAT TOYOTA WOULD INSTALL SUCH CHEAP METAL ON THEIR CARS. THIS IS A ROAD HAZARD AND CAN EASILY LEAVE ONE STRANDED. MY COST WAS NEARLY $300. THE BREAKAGE WAS NOT MY FAULT. IT WAS A PROBLEM OF SOFT ALUMINUM. I BELIEVE THESE STEMS SHOULD BE RECALLED AND REPLACED WITH HIGH QUALITY STEEL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395824February 11, 2021
UNKNOWN OR OTHER
PASSENGER HEATED SIDE MIRROR CRACKED FROM COLD WEATHER. NOT IMPACTED BY ACCIDENT OR NEGLIGENCE FROM I OR SOMEONE. WHEN HEATED MIRROR WAS ON I NOTICED A CRACK APPEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395499February 9, 2021
SERVICE BRAKES
I AM EXPERIENCING INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES ARE INCREASED COMPARED WITH MY EXPECTATION FOR A GIVEN PEDAL FORCE. PLEASE NOTE THAT THE 2010 TOYOTA PRIUS HAD A SIMILAR ISSUE, AND A RECALL WAS ISSUED UNDER NHTSA CAMPAIGN 10V039000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394555February 3, 2021
FUEL/PROPULSION SYSTEM
CANNOT FILL FUEL TANK COMPLETELY FULL. HAD SOME TESTS RUN BY TOYOTA AND THEY FOUND THAT THERE WERE ONLY 12.5 GALLONS IN THE 14.5 GALLON TANK WHEN THE PUMP SHUTS OFF. I WAS TOLD THIS WAS "WITHIN THE SPEC" AND OFFERED NO FURTHER HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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