Toyota RAV4 Complaints (2020)

652 consumer complaints on file.

#11528349June 22, 2023
UNKNOWN OR OTHER
Per my research and talking with dealerships, the coolant bypass valve on this generation of RAV4’s is a known issue at 45,000 miles. Many users online and the dealership report seen many cars experiencing the same issue but it’s not currently under recall and would be a $1300 fix right now to drive my car safely without blowing up the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528079June 21, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated while using the A/C, there was an abnormally foul odor coming from the vents. The vehicle was taken to a dealer where a mechanic discovered mice had entered the vehicle through an opening in the engine and that droppings were found in the air filter housing. The air filter was replaced, and the contact was advised to use Lysol spray to spray the air cabin. Upon investigation, the contact's husband discovered that the wiring was made of soy-based materials which attracted rodents to the engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525187June 3, 2023
ENGINE
Code p268115 part failed at 60k miles outside of warranty. Plastic wasn't designed to withstand normal operation. Cracked and leaks coolant causing a short to battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524904June 1, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
My Toyota 2020 RAV 4 Hybrid accelerates in REVERSE when in drive mode and parked on an incline. My car ran over me on 2 occasions while outside the vehicle. Both times I pulled into my driveway, came to a complete stop, and believed I was parked and the car engine was off. Once I exited, I realized my car was still on, reached inside my car to push the off engine button, and the car IMMEDIATELY ACCELERATED in reverse (while in DRIVE MODE/not REVERSE or PARK MODE), knocked me down and pulled me under the front driver side tire and ran over my legs/body. The fire dept and police arrived to transport me to UCI Trauma Center. The car accelerated so fast that it knocked me down/pulled me under/rolled over my body, then rolled down the driveway, across the street, popped the curb and landed in the neighbor’s lawn – all from the force of acceleration in reverse while in DRIVE mode. This happens whenever the car is in DRIVE mode and you push the OFF button, the car accelerates in reverse when parked on an incline. This happens in parking lots as well with an incline. Toyota Service REFUSES to let me show them this product design defect and how the car accelerates in reverse while in DRIVE MODE when the "on/off" engine button is pushed off and the car is on a slight incline. It is a major hazard to the driver, passengers and community, whoever is standing outside and behind the car. Toyota REFUSES to memorialize this design problem. Our other Toyota cars require the car to be in park before you can shut it off and DO NOT accelerate in reverse when in the drive mode, only when in reverse mode. Toyota maintenance staff told me they are not allowed to memorialize the problem in writing; they won't come to my house to see what happened or let me demonstrate at their service facilities. The police officer told me he has seen this happen before, and that we were lucky no kids in the street were run over, which he said has happened before. How many others were run over?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11524230May 28, 2023
UNKNOWN OR OTHER
Our RAV4 was parked in an open lot (not under any trees or overhangs) and was no inclement weather. The glass sunroof spontaneously shattered— we were lucky the cover was closed (we have heard of many such instances with Toyota from other people and have kept the cover closed when not in use), no one was injured, thankfully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523247May 22, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Toyota Rav4. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a failure code was retrieved for an engine coolant bypass valve circuit short, and it was diagnosed that the bypass hose and valve needed to be replaced. The local dealer was made aware of the failure; however, the vehicle was not repaired. The contact referenced the failure to NHTSA Campaign Number: 20V064000 (Engine and Engine Cooling). The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520307May 3, 2023
AIR BAGS
Every time I take my car to the car wash I have a really bad roof leak my head liner is damaged from water linking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519961May 2, 2023
ENGINE, UNKNOWN OR OTHER
Engine maintenance required notification came on. Car is only 3 years old. Dealership stated that the coolant bypass valve needs to be replaced and it could potentially cause a fire. Service professional at the dealership stated that this is a common issue and most of the time Toyota warranty doesn't want to repair it, also said that it should be recalled. I have also seen hundreds of people complain about this on Rav4 forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519967May 2, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
The contact leases a 2020 Toyota Rav4. The contact stated that while idling at a red light, the vehicle would suddenly and unintendedly surged forward. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 3. The consumer stated she intends to purchase the vehicle and would like it to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519628April 29, 2023
FUEL/PROPULSION SYSTEM
Cannot fill the 14.5 gallon fuel tank at the pump. Half tank takes 5.2 gallons and empty tank takes 10.2 gallons when empty light comes on. Distance to empty only reads 380 mpg on a full tank of fuel and vehicle advertised to go 580 miles at 40 mpg. This situation causes range anxiety and constant stopping at the fuel pumpto only add 5 gallons at a time not knowing how much available fuel at any point in time. I do achieve 40 to 43 mpg on average. Maybe 39 on highway as I stick close to the speed limit. Dealers state nothing wrong and will not help. Toyota corporate states vehicle working as it should. This is not correct. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518403April 22, 2023
ENGINE
I took my vehicle to the dealership (Doral Toyota) on 22-Apr-23 and spoke to Mr. Rafael Sanchez (title: Toyota Advisor) because the "Engime Maintenance Required" light went off. Mr. Sanchez verified the vehicle and confirmed that the "Enginge Coolant Bypass Valve" was defective but he stated that there are 597 other owners also waiting for the same part. They were not able to resolve the issue and no estimated time to get the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517936April 19, 2023
SUSPENSION, FUEL/PROPULSION SYSTEM
The front suspension has problem I noticed recently the sway bar and front studs of the car is not reliable and also the fuel tank also has issue even if the tank is not fuel it refuses to take more fuel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517011April 14, 2023
ENGINE
At about 51,000 miles the engine maintenance required light came on. After taking it to the dealership I found out it was the coolant bypass valve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517025April 14, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2020 Toyota Rav4. The contact stated that soon after he had the vehicle serviced at the dealer, the "engine maintenance required" message was displayed. The contact stated that the warning advisory remained displayed, which rendered the speedometer unviewable. The vehicle was taken back to the dealer and was diagnosed with a defective coolant bypass valve. The manufacturer was notified of the failure, and the contact was informed that the vehicle was not under recall. The vehicle was not repaired and remained in the possession of the dealer. The parts to repair the vehicle was on backorder. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515680April 5, 2023
ELECTRICAL SYSTEM
I bought my car brand new in August 2020. In September 2021, my car died, I couldn’t get it on at all, even to turn off the automatic emergency brake. No lights were left on, no doors ajar. Toyota came and jumped it so I could drop it off at the dealership. They ran tests and found no issues. Fast forward to March 2023, my car died again in the driveway. No lights left on, no doors ajar. It seems unreasonable that a brand new car would die twice in less than 3 years. Replaced the battery after the second time it died. How long until it happens again? I’ve read that there seems to be a battery issue with the 2020 Rav 4. Will there be a fix? I no longer feel confident in my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515478April 4, 2023
UNKNOWN OR OTHER
There is a class action lawsuit against toyota for known issues with leaks happening because of plastic being used in the roof racks of 2019-2020 Rav4 models https://www.motorbiscuit.com/lawsuit-alert-toyota-rav4-roof-leak-causes-water-damage-electronics-airbags/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513444March 23, 2023
STRUCTURE:BODY
In preparing for a trip, the automatic tailgate went out of alignment and would not close. A local body shop diagnosed the issue as a bent hinge. There was no incident that caused this - the hinge appears to be insufficiently sturdy for a heavy tailgate. The body shop temporarily hammered the hinge back into place, but the seal of the tailgate is imperfect, allowing exhaust fumes to enter the cabin when driving at low speeds. This may also have been true before the gate failed to close, but was not noticed. This is beginning to show up on other RAV4s. The local Toyota dealer would not accept a warranty claim for the issue. A permanent repair is scheduled, but will require several weeks due to scheduling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510038March 3, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several occaisions the vehicle has incorrectly detected an impending collision, disconnected the adaptive speed control and applied the brakes forcefully. On one occasion, it happened while driving in heavy slushy snow. Speed control wouldn't reengage. The dealer suggested cleaning off the Toyota logo in front and that resolved the problem. The other times the problem occured, the vehicle was being drive in late afternoon daylight on I 80. The vehicle was in the left lane, going around a tight (for an Interstate) curve with another vehicle in the right lane and slightly ahead. It apparently thought that the other vehicle was in the same lane. i.e., the vehicle had inadequate knowledge of it's position relative to the roadway. Up to that point, it understood that it was in it's own lane. Each time this occurred, the road was (fortunately) relatively empty so no crash occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506771February 11, 2023
ELECTRICAL SYSTEM, POWER TRAIN
error code P1C80-49 because of Toyota terrible manufacturing defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503495January 24, 2023
ENGINE
The vehicle fails to start if it has been sitting for only 2-3 days, once it failed to start just after an extra long day at work. I have it serviced faithfully every 5,ooo miles and have brought it in an additional 4 times for this problem. I filed a report with Toyota Corporate on January 5, 2023 and they had someone call the next day while I was at work. I called back 6 times but have never been able to actually speak to a case manager. I keep getting promised a call back multiple times but never received one. I even called tonight when I was promised a call, the case manager was available, but told the agent on the phone with me that he would call me by the end of the day. He never did. I called back again and was promised a call tomorrow. I keep getting the same run around. I have literally spent hours on the phone with them, many many hours at the service shop, and many hours inconvenienced by having my car battery jumped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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