Toyota RAV4 Complaints (2007)

1,004 consumer complaints on file.

#10639136September 25, 2014
VISIBILITY/WIPER
DRIVER'S SIDE SUN VISOR FAILURE TO WORK PROPERLY CAUSING A SAFETY ISSUE AND POSSIBLE BODILY INJURY OR DEATH. THE SUN VISOR IS NOT STAYING IN THE STOWED POSITION WHICH IS FLAT AGAINST THE INTERIOR ROOF OF THE CAR DUE TO A KNOWN FAILED MECHANISM WITHIN THE SUN VISOR SUCH AS THE SPRING LOADED MECHANISM WHICH IS FAILING. INSTEAD, THE SUN VISOR IS DROPPING DOWN AT A 45 DEGREE ANGLE. THIS HAS CAUSED MY HEAD TO HIT IT SEVERAL TIMES WHILE ENTERING THE VEHICLE. AND, IF INVOLVED IN A HEAD ON COLLISION, THIS COULD CAUSE THE SUN VISOR TO SLICE THROUGH MY NECK BECAUSE IT IS AT A 45 DEGREE ANGLE GOING ACROSS MY NECK SINCE IT WILL NOT STAY UP DUE TO THE FAILED SPRING MECHANISM WITHIN THE SUN VISOR. AFTER RESEARCH OF MY OWN, I HAVE FOUND AND BEEN TOLD BY RELIABLE SOURCES IN THE TOYOTA INDUSTRY THAT THIS IS A KNOWN PROBLEM AND THAT I AM NOT THE ONLY ONE HAVING THIS PROBLEM WITH THE FAILURE OF THE DRIVER'S SIDE SUN VISOR AND POSSIBLY THE PASSENGER SIDE AS WELL OVER TIME. I HAVE BEEN TOLD BY A TOYOTA REPRESENTATIVE AT TOYOTA HEADQUARTERS THAT THIS PART IS ONLY COVERED BY A 3 1/2 YEAR WARRANTY INSTEAD OF THE SAME WARRANTY AS THE CAR. THIS TELLS ME THAT TOYOTA MAY KNOW THAT THIS PART WILL FAIL OVER TIME. ALL OTHER VEHICLES I HAVE OWNED WITH MANUAL SUN VISORS HAVE NEVER FAILED FOR THE LIFE OF THE CAR SINCE THEY DO NOT HAVE INTERNAL PARTS LIKE THE TOYOTA MODEL HAS. I HAVE BEEN TOLD BY MY LOCAL TOYOTA DEALERSHIP THAT I HAVE TO PAY ABOUT $85 TO HAVE IT REPLACED WHEN THIS IS A SAFETY ISSUE AND IT SHOULD NOT FAIL. IT'S NOT A MOVING PART WITHIN THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638494September 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE OIL WARNING INDICATOR ILLUMINATED AND OIL WAS LEAKING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DUE FOR AN OIL CHANGE UNTIL ANOTHER 600 MILES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AND PLACED THE VEHICLE UNDER A 1,000 MILE OIL CONSUMPTION TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. UPDATED 10/30/14*CN UPDATED 7/9/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638569September 23, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633793September 16, 2014
VISIBILITY/WIPER
2007 TOYOTA RAV4 SUN VISORS WILL NOT STAY UP, WHICH RESTRICTS VISIBILITY. AT FIRST, THE PASSENGER VISOR STARTED TO HAND DOWN, ABOUT AN INCH FROM THE ROOF. EVENTUALLY, BOTH THE PASSENGER AND DRIVER SIDE VISORS REMAIN IN THE DOWN POSITION. THE VISOR COMPLETELY RESTRICTS VISIBILITY AND APPARENTLY, HAS BEEN A SAFETY ISSUE WITH TOYOTA FOR YEARS. 15 SEP 2014, I TOOK MY RAV4 IN FOR RECALL WORK AND ASKED THEM TO FIX THE VISORS. I WAS TOLD THE NEXT DAY, THAT IT WOULD COST 240 DOLLARS TO REPLACE BOTH VISORS. I TALKED WITH THE SERVICE MANAGER AT THE DEALERSHIP, AND BASICALLY STATED, THAT TOYOTA WAS RESPONSIBLE AND THEY WOULD HAVE TO APPROVE THE REPLACEMENT. CALLED TOYOTA 800-331-4331 AND TALKED WITH CUSTOMER CONCERNS. SHE TOLD ME THAT THIS IS A WARRANTY ISSUE AND THAT MY 36K MILE WARRANTY HAS ALREADY PASSED. I TOLD HER THAT THIS WAS A SAFETY AND DESIGN FLAW THAT PRESENTS A HAZARD TO ANYONE WHO DRIVES THE VEHICLE. CUSTOMER CONCERNS STATED THAT SINCE THERE WERE NO RECALLS ON THIS MATTER, THAT THERE WAS NOTHING THAT TOYOTA WOULD DO. SINCE BEING TOLD THAT TOYOTA DOES NOT CONSIDER THIS A SAFETY ISSUE, I HAVE RESEARCHED SEVERAL CONSUMER BLOGS, TOYOTA OWNERS, AND HAVE SEEN SEVERAL BLOGS/COMPLAINTS CONCERNING TOYOTA CAMRY'S, RAV4'S, HIGHLANDER'S AND TUNDRA'S, ALL HAVING THE SAME SUN VISOR SAFETY ISSUES. MANY HAVE REPLACED THEIR VISOR'S TWO AND THREE TIMES. MOST BLOGS DISCUSS REMEDIES TO FIX, ONLY FINDING THE MATTER A PAIN AND SAFETY ISSUE NO ONE WANTS TO REMEDY. OWNERS OF THESE VEHICLES SHOULD BE ABLE TO ADJUST THE VISORS SO THAT THEY CAN BE SAFELY ADJUSTED TO SAFELY STAY UP AND OUT OF THE WAY WHEN NOT IN USE. I DON?T THINK WE SHOULD WAIT FOR NUMEROUS ACCIDENTS OR INJURIES AND DEATH TO TAKE RESPONSIBILITY FOR THE SAFETY DESIGN FLAW AND SERIOUS SAFETY COMPLICATIONS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632485September 11, 2014
STEERING
THERE ARE MULTIPLE KNOCKS COMING UP THE STEERING SHAFT AT LOW SPEEDS WHEN TURNING THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631477September 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. WHILE DRIVING 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED NUMEROUS TIMES. AN INDEPENDENT MECHANIC STATED THAT THE AIR BAG FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 10/07/14*LJ UPDATED 3/12/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631622September 8, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. WHILE DRIVING 65 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED, THE STEERING WHEEL SEIZED, AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631213September 6, 2014
STEERING, SUSPENSION
I BROUGHT MY VEHICLE TO THE DEALER FOR THE REAR SUSPENSION RECALL AND WHEN I PICKED IT UP I WAS ADVISED THAT THE STEERING SHAFT NEEDS TO BE REPLACED AND THERE IS A CLUNKING SOUND WHEN TURNING THE WHEEL. THE SERVICE ADVISOR TOLD ME THE SHAFT IS CRACKED AND COULD BE DANGEROUS. I NEVER NOTICED ANY STEERING SOUNDS BUT NOW THAT I'M SPECIFICALLY LISTENING FOR IT I DO HEAR IT. I BELIEVE THAT IF THIS IS A SAFETY ISSUE AS THE DEALER STATED THEN THE VEHICLE SHOULD BE RECALLED. MOST OWNERS WILL NOT KNOW THEY HAVE THIS PROBLEM SINCE THE SOUND IS NOT THAT NOTICEABLE AND I ASSUME THAT IF LEFT UNCORRECTED LOSS OF STEERING WILL OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629923September 1, 2014
UNKNOWN OR OTHER
ON JULY 30, 2014 I TOOK MY TOYOTA RAV 4 INTO AUTONATION TOYOTA ON ARAPAHOE ROAD IN CENTENNIAL, MY PREFERRED DEALER FOR SERVICE, GREAT CUSTOMER SERVICE. I ASKED THE SERVICE ADVISOR, [XXX] , TO CHECK AND MAKE SURE I HAD ALL THE RECALLS TAKEN CARE OF. HE INFORMED ME THAT THERE WAS ONE FIX THERE WAS NOT A SOLUTION AT THIS TIME, SPIRAL CABLE. I TOLD HIM I HAD TAKEN MY CAR TO GROOVE TOYOTA ON BROADWAY IN ENGLEWOOD JULY 22, 2013, BECAUSE MY CAR WAS MAKING A NOISE AND THEY FIXED THE SPIRAL CABLE TO THE TUNE OF $608.84. [XXX] ADVISED ME TO GO BACK TO GROOVE AND ASK FOR A REFUND. I CALLED THEM (303-761-3222) ON JULY 29 AND WAS TOLD TO CONTACT CORPORATE. I CALLED CORPORATE (800-331-4331) AND WAS TOLD THAT I SHOULD RECEIVE A LETTER REGARDING THE RECALL BY THE END OF AUGUST AND IF I DIDN??T RECEIVE THE LETTER TO CALL BACK. I WAS ALSO TOLD WHEN I RECEIVE THE LETTER TO TAKE MY CARE TO A DEALER AND HAVE THEM WRITE OFF THAT THE RECALL WAS FIXED. THEN I SHOULD SEND IN PROOF THAT IT WAS FIXED, COPY OF PROOF OF PAYMENT AND COPY OF THE TITLE. I CALLED BACK AUGUST 29, AND WAS TOLD THE LETTERS HAD NOT GONE OUT YET AND IT MAY BE THE MIDDLE OF SEPTEMBER. I TOLD THE WOMAN I TALKED TO, [XXX], THAT I WAS PLANNING ON DOING SOME TRAVELING IN OCTOBER AND SHE INVITED ME TO CHECK ON LINE TO SEE IF THE LETTERS HAD GONE OUT. IT'S MY UNDERSTANDING THAT SOME SERVICE ADVISORS RECEIVE COMMISSIONS ON WORK DONE. WHY SHOULD I HAVE TO PAY FOR A RECALL AND IF HE DID RECEIVE A COMMISSIONS, WHY? I HAVE THE REQUIRED PAPER WORK EXCEPT FOR THE LETTER. I FEEL LIKE I WAS TAKEN ADVANTAGE OF AND THATS WRONG. THANKS, SENT FROM WINDOWS MAIL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629847September 1, 2014
AIR BAGS
MY COMPLAINT IS IN REGARDS TO THE TOYOTA AIR BAG RECALL NOTICE SENT OUT SEVERAL MONTHS AGO. I HAVE BEEN IN CONTACT WITH TOYOTA SEVERAL TIMES IN REGARDS TO THIS AND THEY STILL HAVE NO SUITABLE FIX FOR THIS PROBLEM. I AM DRIVING AROUND IN A CAR WITH NO FUNCTIONAL AIRBAG, WHICH I CAN NOT SELL DUE TO THE SIR BAG LIGHT BEING ILLUMINATED. THEY HAVE OFFERED NOTHING TO ME IN ANY WAY TO RESOLVE THIS PROBLEM IN THE MEAN TIME I AM DRIVING AROUND 800-1500 MILES PER WEEK IN A DEATH TRAP WITH NO AIR BAG. I HAVE NO FINANCIAL MEANS TO RENT OR BORROW A CAR UNTIL THIS IS RESOLVED. I HAVE EVEN OFFERED THEM TO BUY MY CAR AT A LOSS SO I CAN FIND OTHER MEANS OF TRANSPORTATION. EACH PERSON I TALK TO AT THE CUSTOMER SERVICE CENTER OFFERS ME DIFFERENT ADVISE AND TELLS ME A DIFFERENT STORY AS TO WHEN THE PARTS WILL BE AVAILABLE AND WHAT I CAN DO TO FIX IT. I EVEN WENT AS FAR AS TO DRIVE 2 HOURS TO A TOYOTA DEALER THAT THEY ARRANGED FOR ME TO FIX IT ONLY FOR IT NOT TO BE DONE WHEN I PICKED THE VEHICLE UP FROM SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628994August 28, 2014
STEERING
VERY CLUNKY AND NOISY STEERING RESULTING AN A VAGUE, UNSAFE SENSE OF CONTROL OVER THE VEHICLE. TOOK TO THE DEALERSHIP AND WAS REPAIRED (REPLACED INTERMEDIATE STEERING COLUMN). SUBSEQUENT RESEARCH HAS SHOWN THAT THIS IS A COMMON AND WELL KNOWN DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628372August 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV-4. THE CONTACT RECEIVED RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14V168000 (AIR BAGS). THE CONTACT STATED THAT THE LETTER WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER WAS CONTACTED; HOWEVER, THEY WERE UNABLE TO PERFORM THE RECALL REPAIR SINCE THE PARTS WERE NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628515August 26, 2014
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 38 MPH, THE REAR BACK WHEELS LOCKED UP AND THE VEHICLE SWERVED FROM SIDE TO SIDE. ALSO, THE CONTACT STATED THAT THE DOWNWARD HILL ASSIST WARNING LIGHT ILLUMINATED WHEN THE WHEELS LOCKED UP. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627241August 21, 2014
STEERING
THE STEERING COLUMN BINDS TO ONE SIDE OR THE OTHER SUCH THAT THE VEHICLE NEVER STEERS STRAIGHT AHEAD. THE SITUATION CAUSES THE VEHICLE TO ALWAYS WANT TO STEER OUT OF THE INTENDED LANE CAUSING DRIVER FATIGUE AT BEST AND AN UNSAFE CONDITION WHEN THE VEHICLE IS CONSTANTLY HEADING OUT OF ITS INTENDED PATH TOWARD OTHER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625986August 18, 2014
ELECTRICAL SYSTEM
ON 08/09/14 WE WERE DRIVING IN PARKING LOT WITH 5 PEOPLE IN CAR. STARTED DRIVING AND ENGINE SUDDENLY STOPPED. CAR GLIDED TO A STOP WITH GEARS AND STEERING WHEEL LOCKED. CAR WOULD NOT RESTART. CALLED AAA FOR A TOW 20+ MILES AWAY TO CLOSEST TOYOTA DEALERSHIP AND THEN GOT TRANSPORT FOR OURSELVES TO HOTEL FOR THE NIGHT. NEXT MORNING GOT RENTAL CAR TO DRIVE TO TOYOTA DEALER WHERE CAR HAD BEEN TOWED TO. REPAIR WAS SIMPLY A BLOWN FUSE FOR VEHICLE REMOTE STARTER WHICH WAS ODDLY LOCATED UNDER STEERING WHEEL. SIMILAR INCIDENT HAPPENED (03/12/08) WHILE DIVING IN CANADA AND REPAIRED THEN AT A TOYOTA DEALER AT 12,101 KM. THE REMOTE STARTER WAS PART OF ORIGINAL EQUIPMENT ON THE NEW CAR. NOW, WE FEAR DRIVING RAV4 ON HIGHWAY AT ANY SPEED FOR FEAR CAR WILL SUDDENLY STOP AND STEERING WILL LOCK UP. REMOTE STARTER NEEDS TO BE REMOVED OR FIXED AT IT IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626076August 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE SPIRAL CABLE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V168000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE AND THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621701August 12, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V168000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621299August 11, 2014
STEERING
STEERING INTERMEDIATE SHAFT CLUNKS AND IT IS GETTING WORSE. TOYOTA HAS NOT RECALLED THE COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618888August 5, 2014
SEAT BELTS
I AM THE ORIGINAL OWNER OF THIS RAV4. ABOUT A MONTH AGO THE FRONT-PASSENGER SIDE SEAT BELT BEGAN SHREDDING. THIS SEAT IS USED VERY LITTLE. I AM THE MAIN DRIVER. SINCE THEN EVERY TIME IT IS USED IT SHREDS MORE & IN MORE PLACES. I THINK IT IS DEFECTIVE WEBBING. TOYOTA SAYS IT IS NOT UNDER ANY WARRANTY. I CAN'T BELIEVE THAT SOMETHING THIS IMPORTANT & REQUIRED TO USE BY LAW IS NOT WARRANTED BY THE MANUFACTURER! IF YOU DON'T KNOW THAT A SEAT BELT WILL NOT COME APART WHEN NEEDED IN A ACCIDENT, WHAT ABOUT OTHER SAFETY EQUIPMENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619077August 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V168000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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