Toyota RAV4 Complaints (2021)

382 consumer complaints on file.

#11479444August 15, 2022
UNKNOWN OR OTHER
The driver side mirror shakes when you drive over any bump in the road at any speed. It is amplified at speeds over 50mph. Toyota did a TSB on passenger side mirror but refused to complete the same repair on driver side. Toyota said only if the dealership acknowledged it shakes would they repair. The dealership stated the mirror shake was as expected although they tested the vehicle on a road with a 45mph speed limit. Then demonstrated another rental vehicle to say it was fine.....but who knows if that rental had the repair or not. Then Toyota says my only recourse is to take the car to another Toyota dealer 25 miles from my home.....and if they don't agree the mirror shakes I'm out of luck. The mirror shakes so bad on the highway it would be better if wasn't there. It's unsafe and Toyota holds you hostage to fix the known issue with their own repair bulletin. It's like they don't want to pay for the repairs so tell customers nothing is wrong. I found dozens of posts online from 2021 Rav4 owners and the same experience. It's also shocking to me they repaired one side when both mirrors shook to begin with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478860August 11, 2022
ELECTRICAL SYSTEM, ENGINE
The contact stated that the owner of a 2021 Toyota Rav4 was driving approximately 35 mph when the odor of burning rubber was present inside the cabin of the vehicle. After stopping and exiting the vehicle flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed during the incident. A fire report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The contact indicated that the vehicle had recently been repaired after a front-end crash had occurred. The contact also references an NHTSA open investigation(PE21005) for the same failure that had occurred. The failure mileage was 30,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11478253August 8, 2022
UNKNOWN OR OTHER
I was driving and was only 5 miles from my home and I heard a loud pop like an explosion. My moonroof/sunroof had spontaneously exploded. Then I heard glass moving around as I slowly continued home. When I got home I inspected what had happened and took a picture and called the dealership I purchased the car from. I have only owned the car for 7 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474885July 20, 2022
SERVICE BRAKES
The contact owns a 2021 Toyota Rav4. The contact stated while his wife was approaching a traffic light and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated no warning light was illuminated. The contact stated that the parking brake was activated to slow and stop the vehicle. The driver was then able to continue driving to her destination. The contact took the vehicle to the local dealer and made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474455July 18, 2022
SUSPENSION, POWER TRAIN, WHEELS
I have been having continuous problems with the transmission jerking and slipping passengers can also feel this. I am also experiencing vibration in the steering when you get up to high speeds around 60-80 mph. The car also has a habit of lunging forward suddenly when the gas saver light goes off which can cause it to hit other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474351July 17, 2022
UNKNOWN OR OTHER
Driving 35 MPH the sunroof glass shattered. there were no other vehicles going by and no rocks were seen. If the sunroof shade were open the glass would have fallen on top of the driver possibly causing injury or an accident. I have found reports of this happening to other vehicles online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473846July 14, 2022
SERVICE BRAKES
As I was on my driveway I pressed down on my brakes to stop the car but it didn't stop. I immediately pressed on the brakes all the way down to the floor of the car and the car still didn't stop. The assisted brake system stopped my car as I tapped my garage door with the car's bumper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473236July 10, 2022
UNKNOWN OR OTHER
i see other complaints on social media and i went to check my car afterward and noticed the same problem low coolant levels. my car has 3199 miles it shouldn't have low levels. i have a 2021 XSE hybrid, my brother has a 2022 xle hybrid also having it worse then i do his level is lower even he has about 6k miles on the car, then it comes down to my moms 2022 xle gas car the coolant is even lower and she only has 1k miles on the car. i've called toyota usa left a message , ive also left a message in the service dept in longo toyota where i bought the car no one is working today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473154July 9, 2022
ELECTRICAL SYSTEM
In the driver's side, rear therr was smoke coming and before that occurred the lights flickered several times. There may have been steering issues before the rear fire and blinking likes as smoke started to show. The safety is due to fire risk. There is some media information on the same vehicle yet 2017 vehicle year that similar electrical issue occurred. The vehicle has not been inspected by anyone as it just occurred a few days ago. There were no warning lights or prior failures.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11472306July 5, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2021 Toyota Rav4. The contact stated that after parking the vehicle overnight, the following morning it was discovered that the rear hatchback door had erroneously opened. The contact stated that a severe thunderstorm had occurred over night however, the keys had not been used nor were any buttons depressed to cause the hatchback door to become unlocked. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 4,055.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472192July 3, 2022
VISIBILITY/WIPER
* The sunroof spontaneously exploded while driving on the highway. There were no cars nearby. There was nothing that hit the vehicle, further supported by the glass clearly having exploded outwards. * Glass shrapnel could have hit nearby vehicles. If the interior panel was opened to the sunroof there would have been a significant amount of glass shrapnel inside the vehicle, hitting the driver and passengers. * Unknown. From other vehicle owners, yes. * No, this just happened an hour ago. * None whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470874June 24, 2022
VEHICLE SPEED CONTROL
The contact owned a 2021 Toyota RAV4. The contact stated while driving 65 mph and attempting to merge into the next lane, he was depressing on the brake pedal but it began to accelerate independently, and lost control of the vehicle. The contact stated he crashed into a concrete shoulder off the road, bounced off the concert shoulder, and crashed into another vehicle. The air bags did deploy. The contact stated the brake malfunction warning light was illuminated. The contact sustained injuries on his left shoulder left neck and right hip area. The contact sought medical attention for his injuries. The contact stated that 6 additional people from the other vehicle also sustained injuries but was unaware if they sought any medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to his residence and then to a collision center. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 13,322. The consumer stated his dispute is what the Event Data Recorder (EDR) indicated on May 15, 2022 prior to impact of the collision, the EDR was incorrect. He was trying to stop and slow the vehicle down, but there was in increase in acceleration.
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#11470674June 23, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed, there was an abnormal fuel odor in the vehicle. The vehicle was taken to the dealer to be diagnosed. The mechanic was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467595June 5, 2022
FUEL/PROPULSION SYSTEM
2021 RAV4 Hybrid exhibits fueling problems, consistently. Parked on level concrete, shut off, in "Refuel" status, at the fuel island, it dependably suffers abject failure at attempts to refill the gasoline tank at the fuel pump. With the fuel pump nozzle set to lowest flow setting, at any moment, the fuel being pumped down the filler tube surges back up the filler tube, occasionally spilling out onto the side of the car and the ground. Other times, with the pump nozzle set to lowest flow settings, it may automatically and arbitrarily shut off after 1 gallon or 4 gallons, when the miles driven along with the fuel gauge indicates the tank requires at least 10 gallons. It is impossible to know from one fill-up to the next fill-up if the tank is full, close to full, or several gallons shy of full. Refueling the RAV4 Hybrid is a challenge that defeats the best mechanical and fluid dynamics aware person trying to fill the tank. This issue is ongoing and has been occurring since the vehicle was purchased NEW with 9 miles on the odometer in November 2020. Toyota even sent out a letter to get to dealership to have this fixed, it did nothing to solve problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466878May 31, 2022
AIR BAGS, STRUCTURE:BODY
I was involved with an accident in May 21, 2022. The front body parts were almost destroyed (please refers to the attached photo), but the air bag still did not deployed, which is NOT a safe matter.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466557May 28, 2022
POWER TRAIN
I was reversing. I exited vehicle The Car was either not in park or fully In park. I got something from the back seat, turned around and the car with drivers door wide open was barreling towards me. I barely managed to get into the car. I do not think tjr car was reversing when I reached into the backseat. It appeared like it was a delayed reaction. The car door was damaged as it hit the side of the garage. I am so grateful nobody got hurt. Do not want this to happen to anyone else. (I run and miraculously made it inside the car. Most would not have.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11465308May 19, 2022
LANE DEPARTURE: ASSIST
I have reported this issue to Brunswick Toyota Service Advisors twice. The lane keep assist will pull and yank all over the lane. This is an SUV and it is a very scary experience feeling a taller vehicle make quick adjustments and almost feel as if the steering wheel is going to be yanked out of your hands. This will happen at all speeds cruise control and lane keep are active.Both times the Service Advisors advised me that I should just turn it off because that is what most people do. I did not buy a car with this feature to turn it off. The 2nd time I was advised I would be contacted by someone to schedule an appointment to have it looked at, no one ever contacted me. There are multiple reports of other people experiencing the same sharp adjustments and unable to keep in it's lane and this needs to be investigated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464976May 17, 2022
STRUCTURE:BODY
I bought a new car in 2021. It is 21 Toyota RAV4 . The mileage is about 3900 . Now, Its windshield is cracked . one day I parked my at outdoor parking lot. The second day I found the windshield had a long crack. After few days I drove my car to dealership, then they said that was not a quality issues and the basic warranty not covering the windshield. I am so upset now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462004April 25, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
The 2021 Toyota RAV4 has extremely poor right forward visibility and obstruction by the hood and the A pillar. These cars are unsafe. The front hood does not slope down, so visibility is obstructed, and the A pillar and mirrors (rear view and front right side mirror) further obstruct views. I took a photograph of the right front view and 50% or more of the view when looking right is obstructed. These cars should be taken off the road.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11461952April 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Does not maintain cruse control speed that I set when traffic becomes heavier around the car for example….cruise control stops working and car slows down as vehicles are passing my car, or are driving in front of me or in back of me. It does not like traffic near by. If there’s no traffic it works and maintains the set speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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