Toyota RAV4 Complaints (2021)

382 consumer complaints on file.

#11515031April 2, 2023
STRUCTURE:BODY
Somebody just hit my car and left. My car was parked in my community.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11514109March 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
While driving to friends house, the collision warning popped on screen 1 or 2x but no vehicle was close to front of the car. When I turned into driveway and pulled onto yard to park the collision warning went off and red screen flased and I tried to brake but brakes would not depress. The car suddenly lurched forward quickly and I tried to steer away but it slammed into a line of cars with great force. I crashed into the parked car in front of me with such force it pushed a line of 4 cars. I had mild issues after crash: Whiplash, neck pain, head pain, and soreness. The RAV-4 had passed inspection with the dealer with no issues, The car had less than 15K miles driven. The collision warning lights seemed to start to have issues the day of the crash; approximately 15 min before the crash. Post-note for 3/27/2023 - we picked up from the collision repair and the car and the collision control was still flashing in error - and will be taken back to Toyota dealer on 3/28/2023 to have them read the computer. Other similar incidents have been reported for 2021 RAV-4 - and a similar recall went out for Toyota Prius we found after the crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512952March 21, 2023
SERVICE BRAKES
2021 Toyota Rav4 Hybrid XLE Premium. Purchased new from the dealer. It currently has 75,000 miles (predominantly highway). Condition: The Braking mechanisms behind the firewall intermittently make a noise when the brake pedal is pressed fast (emergency) and/or released. It sounds like a seal barking when the pedal is moving either up or down. These are not your typical noises from a pad or rotor wear. Cause: At approximately 28,000 miles, the seal barking sound was there but very faint. As I added miles the sound became more frequent and louder. I did take it to the dealer who was not able to help. Environment: This seal barking sound can happen at any time and any condition, but is almost always going to happen when I want to avoid hitting an object that suddenly appears in my lane of travel and must brake quickly. Research: I’ve researched several Toyota and Lexus owner forums and found that other owners have the same issue. They described the sound as “seal barking” or “farting” (sorry for the wording, but that is what was used in the forums). Other forum members stated that it could possibly be tied to the master cylinder, brake actuator pump or ABS Brake Pump Booster (or all of them). Conclusion: I’m very concerned because this noise happens when brake components are activated and then may lead to failure. Please let me know if you need more information or an audio recording of the condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508350February 21, 2023
FUEL/PROPULSION SYSTEM
I purchased car in 12/20. The car has a 14.5 gal sized tank, and gets avg 42 mpg -calculated by miles driven to empty divided by gas pumped when empty- as well as on dashboard display. Since purchase the car registers empty 150 or more miles sooner than the 560 dashboard estimate and than 14.5*42 mpg. I am only able to fill less than 11 gallons when the fuel Guage reads empty with less than 20 miles remaining. The service dept assures me the car is able to drive 560 on a full tank, as the fuel Guage and miles-to-empty ignore a "buffer " of several gallons in the tank. It is unsafe to drive over 150 miles with the car registering no miles remaining. It is unsafe to plan a trip based on dashboard or tank size/gallons mileage, where I could run out of gas in an unsafe region.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506872February 12, 2023
SUSPENSION
Rust under the hood just where the front suspension mounted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504764January 31, 2023
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
and Brakes202022 HighlandAR of Th RcosearhostEN9 & Brake& steercar was freewheeling,ENg.LOST stee and slbeingr
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11504262January 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I was pulling into a parking space with my foot on the brake, had just touched the parking bar, and the engine started racing. The car went forward over the parking bar before I cold stop it by stomping on the brake. The only thing stopping me from going over the side of the hill was a chain link fence. Luckily the brakes worked. This is a 2021 RAV4 and I have never had this problem before. I am scheduled to go into the Toyota dealer to have them look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502993January 21, 2023
ELECTRICAL SYSTEM
-Rear passenger door lock actuator fails -Safety risk of door not automatically locking when driving -Problem has been reproduced because it has occurred more than once -No inspection has taken place -No warning lamps or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501889January 15, 2023
STRUCTURE:BODY
The glass of the sunroof exploded and shattered when I was driving on the highway from Chicago to South Bend at normal speed on January 13, 2023, around 4 pm. I heard a loud explosion sound and found the sunroof glass shattered and falling. There was no vehicle around me, no impact with any objects, and the vehicle was not passing under any structures at the time of explosion. I was not injured by the incident but was really scared and had to pullover to the side. After recovering from shock, I managed to drive home with the shattered sunroof and could feel glass pieces falling on my right shoulder when I was driving. This was the first time for the issue to appear and there was no sign or symptom prior to the problem. I purchased this brand new vehicle one year ago. I found other similar complaints online on spontaneous sunroof explosion of Toyota RAV4 and they looked similar to what I experienced. I contacted my dealer and they told me to go to a Body Shop on Monday (closed on weekends) for an inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501549January 12, 2023
AIR BAGS, SEAT BELTS
No safety devices worked during accident that cause by another vehicle driver who ran red light. Neither air bags deployed, nor safety belt worked properly during an accident. Due to these mal functions of safety devices, my wife on the passenger seat hit the dashboard badly. She was wearing the seat belt properly which was released later by the ER personal at the accident location to transfer to an ambulance.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11500105January 4, 2023
UNKNOWN OR OTHER
While pulling into what I thought was a parking spot, the left front wheel hit an 8" drop off. Almost immediately after the wheel was back up and level with the other wheels. The vehicle then began surging forward. I hit the brakes but they did not go down. Tried again and the same result. I then hit a hard plastic container and a brick wall. This stopped the vehicle and I was able to put it in park and turn off the engine. Truthfully, once the wheel fell went into the drop off, I had no control of the car. The brick wall has a crack in it and the container is ruined. Toyota Product Liability was called but they have not contacted me. Thankfully the wall did not collapse and no one else was injured. I have pain in left arm and shoulder but hopefully only bruising. The issue has not been confirmed by anyone and I do not know if there were any warnings because I was focused on trying to get the car stopped. There might have been some alarms, I am not sure.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11498272December 20, 2022
SERVICE BRAKES
The contact owns a 2021 Toyota RAV4. The contact stated while approaching a traffic light, she depressed the brake pedal but failed to stop the vehicle and rear-ended another vehicle. The contact stated no warning light was illuminated. No air bags deployed. The contact stated no one was injured nor sought medical attention. The contact stated a police officer was at the site but no police report was filed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,047.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11497430December 14, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Since I bought my brand-new car 1. the engine has stopped 5 times. 2. My windshield cracked. 3. There is low tire air pressure indicator that appears once in a while. A new battery was replaced, and it now cannot start. The message on the screen indicates: "IGNITION ON, Voltage abnormality steering power Low. Visit your Dealer." I took it the Dealer and now they are not able to find out what the problem is because I had to jam started the car for it to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495574December 1, 2022
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
2021 Toyota REV4 with just over 5,000 miles. I got off from a parking lot and drove 1/2 miles, The screen shown "Vehicle Alert" and asked to check engine with message "A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected". I smell very strong gasoline, then stop the vehicle. I check the gas tank, it's normal. I opened the hood and saw a puddle of gasoline on engine part, between the battery and the engine but lower than the battery. It's so dangerous to drive with leaking gasoline so I park my car on a street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491897November 2, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle stumbles on moderate acceleration from slow speed, hesitates shifting also. Problem has persisted since new. Dealers rep "they're all like that. can't find any problem. No warning lamps. I think there is a TSB but it seems well hidden. I feel it is a safety issue - acceleration from low speed compromised. We have 2 more 2021 rav4s in the family that do not do that. I believe Toyota knows about this problem. Also had a problem with vehicle slamming violently into lower gear when coming to a stop. Dealer could not find problem. I checked vehicle and found air filter housing not properly secured. I latched it properly and that seemed to solve slamming into lower gear problem. Dealers mechanic (?) must have not latched it properly after 12 month service. No telling how much dirt was sucked into engine while that was happening. The stumbling/ drivability hesitant shifting problem persists. Several people have reported this problem. One was fixed by a dealer attending to a software problem. This is a known problem that is being ignored. This has happened since new Jan 29, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491667October 31, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
I was parked at a store, engine off. Was in there 3 minutes and another customer ran inside and said a car was on fire, the employee asked if it was mine. I ran outside and it was indeed mine. The rear tail light was all melted and on fire, billowing smoke was coming out the sides of the hatch so I opened it quickly to get the fire out. The store employee put the fire out with his fire extinguisher. No prior warning lights were present when driving it before this occurred. The car is at Toyota dealer presently while they determine the cause.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11490015October 19, 2022
Tether, Lower Anchor (on car seat or vehicle)
The rear-facing snuglock lever does not hold the car seat belt or the tether belt securely in place. The car seat tips over when the car turns. It appears that some plastic is missing on the bottom of the lever. I have a video of me securing the seat belt and the belt loosening when the car seat is rocked but, am unable to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487148September 29, 2022
UNKNOWN OR OTHER
Windshield cracked for no reason. I noticed very fine cracks which are spreading. I park inside of a garage and do very little highway driving. The windshield cracked in its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484909September 16, 2022
UNKNOWN OR OTHER
I was driving on the highway, 45 minutes into my 3 hour trip. As I was approaching a bridge, I suddenly heard a very large bang- sort of like a gunshot. I immediately looked around and noticed my moonroof in my vehicle had completely shattered. It was still held together, but I very quickly closed the moonroofs inner cover to assure no glass would fall into my car. Noticeably, there was small shards of glass all over my center console. I could hear the glass falling onto my moonroof, and could see glass flying behind me with a vehicle traveling behind. I very well could have suffered injuries/cuts if the glass had shattered onto me. Not only is this dangerous for me, but the people behind me. It could have cracked their windshield, or even given someone a flat tire. Now I am left to travel 2 hours not knowing what could potentially happen next. I took the rest of the travel slow. This happened with absolutely no warning. It was sudden, loud, and scary. I am left to pay for this now because there is no recall or warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482197August 31, 2022
STRUCTURE:BODY
I bought a 2021 Toyota RAV4 XLE Midnight Black Metallic, last year on July 2021 from Hillside Toyota in Jamaica, NYC. From the very beginning since the delivery, I was not at all happy with the build quality of the car as Toyotas used to be before. There were issues with paint finishing, noise from engine, and issue with pick up. I reported this to Toyota as well as my dealer, Hillside Toyota and no one showed any interest on addressing these issues. Yesterday, I was cleaning my car and I saw that my car paint is peeling from 3-4 areas, including the driver side door and from the left side of the hood. I was really surprised to see that happening in a brand-new car. I felt like is this really happening, is it a joke? I spent almost $40k on a car by taking out loans just to face this? I really care about my car, and I follow all the maintenance guidelines as mentioned by Toyota, but still how is this possible? I am pretty sure this is a manufacturing defect and not something that could happen from a regular wear and tear. This is the first time I am facing something from a Toyota, because I always trusted this company due to its build quality and low maintenance. I also have a 2015 Toyota Highlander LE Plus, and I have never faced any issues like my RAV4. I have been a long time user of Toyota since I also owned a 2011 Toyota Camry Hybrid and 2014 Toyota Camry Hybrid and both of them were reliable too and never gave me any issues. I am really concerned with my RAV4 right now because in the long run, I am not sure what else I have to face with this car. This is to kindly request you to please evaluate this matter further and please help me by fixing the paint peeling issue of the car. I have spent my hard-earned money to invest in this car and it means a lot to me. I am attaching pictures of the paint peeling as supporting evidence of my claim. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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