Toyota RAV4 Complaints (2017)

321 consumer complaints on file.

#11051832December 1, 2017
UNKNOWN OR OTHER
THE SUNROOF SPONTANEOUSLY SHATTERED WHILE DRIVING THE CAR AT A SPEED OF APPROXIMATELY 60 MPH ON THE HIGHWAY. NO OTHER CARS WERE AHEAD ON THE ROAD AT THE TIME AND THERE WERE NO OVERPASSES. THERE WAS NO DEBRIS FROM THE ROAD OR OVERHEAD. SUNNY DAY, APPROXIMATELY 45 DEGREES. AFTER MARKET CROSSBARS HAD BEEN INSTALLED BY THE DEALER 6 DAYS PRIOR. UNABLE TO DETERMINE IF DEALER CAUSED DAMAGE; DEALER CLAIMS THEY DID NOT. CAR HAD BEEN DRIVEN MINIMALLY SINCE CROSSBAR INSTALLATION. ROOF OF CAR DOES NOT SHOW ANY INDICATION OF DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051345November 29, 2017
VEHICLE SPEED CONTROL
WHILE DRIVING IN RADAR CRUISE MODE, THE VEHICLE WILL NOT STOP FULLY IF THE CAR IN FRONT DROPS BELOW 25 MPH. IT WILL BEEP ANS THEN ALLOW THE VEHICLE TO REAREND THE CAR IN FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051368November 29, 2017
SERVICE BRAKES
CRACKING DISC AFTER DRIVING ON HEAVY TRAFFIC TERRIBLE NOISE ON DISC. I TOOK THE CAR TO THE DEALER BUT THEY TOLD ME THEY CAN'T MAKE ANY CHANGES BECAUSE THE DISC IS OKAY AND THE DISC IS CRYSTALLIZED AND THEY DIDN'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048415November 25, 2017
EXTERIOR LIGHTING
HEADLIGHTS ON LOW BEAM, FORM A LINE ACROSS THE WINDSHIELD. UNABLE TO SEE THE ROAD AHEAD UNLESS HIGH BEAMS ARE ACTIVATED. YOU CANNOT SEE STOP OR STREET SIGNS. UNLESS YOU KNOW THERE IS A STOP SIGN OR ROAD ENTRANCE YOU CANNOT SEE THEM WHEN USING THE LOW BEAMS. 2 OTHER PEOPLE HAVE DRIVEN MY VEHICLE AND COMPLAINED ABOUT NOT BEING ABLE TO SEE THE ROAD AHEAD. VERY DANGEROUS. I AM NOW LEERY OF DRIVING THIS VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046344November 15, 2017
UNKNOWN OR OTHER
2017 TOYOTA RAV 4 HAS LANE DEPARTURE WARNING, AUDIBLE SOUND. IT IS TO MUTED TO HEAR, EVEN IF THE RADIO IS OFF. SECOND RAV 4. MY 2015 RAV4 LANE DEPARTURE WAS LOUD. TOYOTA STATES THAT THEY CAN'T INCREASE THE VOLUME. THIS TO ME, IS A SAFETY DEFECT THAT NEEDS TO BE CORRECTED. NO RECOURSE WAS OFFERED BY TOYOTA ON MY LEASED VEHICLE. BOTTOM LINE, IF I ACCIDENTALLY CROSS OVER A WHITE LINE I GET A LOW ALMOST MUTED SOUND, WHICH IF I HAVE THE RADIO ON I CAN NOT HEAR. TOYOTA NEEDS TO GO BACK TO THE TECHNOLOGY THAT THEY USED FOR THIS ON THE 2015 MODEL, TO MAKE IT ACTUALLY WORK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045914November 14, 2017
STRUCTURE:BODY, SERVICE BRAKES, STEERING
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11043357November 5, 2017
EXTERIOR LIGHTING
OUTPUT FROM THE LOW BEAM HEADLIGHTS IS TERRIBLE. LOW BEAMS ARE SO DIM THAT IT'S OFTEN TIMES HARD TO SEE AT NIGHT, MAKING IT HARD TO SEE PEDESTRIANS AND ANIMALS. THIS IS UNSAFE I BELIEVE. TOYOTA SHOULD REPLACE THE BULBS JUST LIKE GMC DID HTTP://WWW.GMCPROBLEMS.COM/TRENDS/TERRIBLE-HEADLIGHTS/ IT IS VERY HARD TO SEE LATERALLY AT NIGHT WITH JUST THE LOW BEAMS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035351October 21, 2017
VISIBILITY/WIPER, EXTERIOR LIGHTING
ROAD VISIBILITY AT NIGHT USING LOW BEAM HEADLIGHTS. WHEN LOW BEAMS ARE USED AT NIGHT THERE IS A DEFINE DARK PORTION OF THE WINDSHIELD ABOUT CENTER (HORIZONALLY) THE AREA BELOW THE LINE IS LIT BUT THE AREA ABOVE IS COMPLETELY BLACK. THE DISTANCE YOU CAN SEE IS LESS THAN 300 FT AND REDUCES DOWN TO 50 75 FT WHEN GOING DOWN HILL. EVERY THING ABOVE THE LIT LINE IS COMPLETELY BLACK. THE LIGHTING SYSTEM IS HALOGEN AND IS COMPLETELY UNSAFE TO DRIVE AT NIGHT WITHOUT USING THE HIGH BEAMS..DEALERS HAVE REFUSED TO ADDRESS PROBLEM WITH OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032207October 7, 2017
AIR BAGS, SEAT BELTS
THE CAR SUDDENLY SHOWED A YELLOW WARNING ALERT THAT THE VEHICLE AIRBAG IS NOT FUNCTIONING AND LOOK FOR THE NEAREST DEALER. WE WENT TO THE DEALER AND ON THE CUTOMER STATEMENT OF PROBLEM TOYOTA PUT MALFUNCTION ILLUMINATED PASSENGER SEATBUCKLE SWITH CORRECTION TAKEN WAS ORDER SEAT BELT BUCKLE FRONT SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025381September 25, 2017
EXTERIOR LIGHTING
THIS WINDSHIELD IS CALLED THE WINDSHIELD OF DEATH ONLINE!THE HEADLIGHTS OF THE ARC ONLY LIGHT UP PART OF THE WINDSHIELD. AS YOU CAN SEE FROM THE REFLECTION, THE TOP HALF OF THE WINDSHIELD IS BLACK. IT IS ALARNMING. THE NIGHTS WERE RAISED A SLIGHT AMOUNT BY THE DEALER BUT VISIBILITY IS STILL NOT UP TO PAR-- GOING AROUND CORNERS IS DANGEROUS. IT SEEMS TAT THE HALOGEN BULBS DO NOT GIVE ENOUGH LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025474September 25, 2017
WHEELS
NEW VEHICLE HAD LESS THAN 2,000 MILES ON IT. WHEN DRIVING IN THE MIDDLE LANE ON THE INTERSTATE AT 75 MILES PER HOUR, THE PASSENGER SIDE FRONT TIRE SIDEWALL BLEW OUT. CONTINENTAL CROSSCONTACT LX 225/65R17 I NEITHER SAW OR FELT ANYTHING THAT COULD HAVE CAUSED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024675September 20, 2017
STRUCTURE:BODY
THE SUNROOF EXPLODES / SHATTERS FOR NO APPARENT REASON. DRIVING DOWN THE INTERSTATE AT ABOUT 70 MPH, NO OTHER CARS ANYWHERE CLOSE TO ME IN A WOODED AREA AND THE SUNROOF SHATTERED. I GOT OUT AND LOOKED AT IT AND THERE WAS NO DAMAGE ANYWHERE NEAR THE SUNROOF, NO CHIPS, SCRATCHES, JUST A SHATTERED SUNROOF. YOU WOULD THINK THAT IT MIGHT HAVE BEEN A ROCK THROWN UP FROM A CAR IN FRONT OF ME, BUT AS I STATED, THERE WERE NO OTHER DRIVERS EVEN REMOTELY CLOSE TO ME ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023434September 14, 2017
ENGINE
OUR NAMES ARE [XXX] RESIDING AT [XXX] IN [XXX] .AS OF JULY 17 WE STARTED ENCOUNTERING VERY DANGEROUS AND ODD INTERMITTENT BEHAVIOR ON OUR 2017 RAV 4 HYBRID [XXX] WHICH WAS PURCHASED FROM TOYOTA OF LAKE CITY IN DECEMBER OF 2016. CURRENTLY, WE BELIEVE THE CAR IS UNSAFE TO DRIVE DUE TO THIS UNREPAIRED SERIOUS SAFETY DEFECT AND WE ARE NOT DRIVING IT. IN JULY MY WIFE FIRST EXPERIENCED THIS BEHAVIOR WHERE THE CAR WOULD DRIVE FORWARD WHILE IN REVERSE. SHE LATER EXPERIENCED IT AGAIN WITH OUR FRIEND LISE KAUFFMAN IN MID-AUGUST (8-10THISH) WHILE ON ORCAS ISLAND. ON TUESDAY THE 22ND - WE GOT IN TOUCH WITH GABE IN SERVICE AND THEN LATER KAREN. WE WERE TOLD THIS WAS VERY ODD SHOULDN'T BE HAPPENING AND THEY WOULD NEED TO SEE IT HAPPEN. WE WAITED UNTIL THE TRUCK COULD BE SEEN BY A TOYOTA REP - WHO VISITS ONCE A MONTH - ON 8/31 AND WERE TOLD THEY COULDN'T MAKE IT HAPPEN. SATURDAY 9/9 IT HAPPENED AGAIN AS JENN WAS PARALLEL PARKING (MOVING VEHICLE) ON YESSLER WAY WHICH ALMOST MADE HER HIT A CAR. MONDAY 9/11 IT HAPPENED WITH VAN DRIVING IN OUR DRIVEWAY (STATIONARY) AND WE FILMED IT.TUESDAY 9/12 SPOKE TO CAREN - STILL SPOKE OF HOW ODD THIS WAS AND THEY COULD NOT DUPLICATE IT. I TOLD HER ABOUT VIDEO AND CONCERN ABOUT OUR SAFETY - BIGGER ISSUE - WAS TOLD SHE WOULD CONTINUE TO DISCUSS AND THEY WERE ON OUR SIDE. SENT HER VIDEO VIA EMAIL TO [XXX]. TODAY, WEDNESDAY 9/13 I SPOKE TO [XXX] AT 2:30 AND SHE ASKED ME MORE QUESTIONS ABOUT OUR DRIVEWAY (WHICH I'VE MADE CLEAR - MULTIPLE TIMES - AND ONCE AGAIN ASKED IF WE COULD BRING THE CAR IN AND DUPLICATE THE SITUATION. WE HAVE BEEN VERY CLEAR IN OUR COMMUNICATION THAT THIS IS AN INTERMITTENT ISSUE AND THUS WE CAN'T. WE DO HAVE IT ON FILM AND CAN NO LONGER DRIVE THE CAR WITH THE FEAR OF SOMETHING GREATER HAPPENING TO ENDANGER US, OTHERS OR PROPERTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022755September 11, 2017
SERVICE BRAKES
PURCHASED MY NEW RAV4 ON 12/2017. ON 8/13/2017 I WAS AT A DRIVE THROUGH AND STOPPED AT THE END OF THE LINE AND THE SERVICE BRAKE WHEN I PRESSED THE PEDDLE THE BRAKE WAS FIRM AND STOPPED CORRECTLY. THE LINE MOVED AND I LIFTED MY FOOT OFF OF THE SERVICE BRAKE AND THE LINE STOPPED AND I APPLIED THE SERVICE BRAKE PEDDLE AND HAD TO PRESS THE PEDDLE FURTHER THAN I PRESSED THE PEDDLE THE FIRST TIME I STOPPED IN THE LINE. WHILE STOPPED IN THE LINE THE SECOND TIME THE RAV4 STARTED TO ROLL FORWARD AND I HAD TO PRESS THE SERVICE BRAKE EVEN FURTHER TO GET THE RAV4 STOP. THE LINE MOVED FORWARD AND I LIFTED MY FOOT OFF OF THE SERVICE BRAKE PEDDLE AND THE LINE STOPPED AND WHEN I PRESSED THE SERVICE BRAKE PEDDLE THE SERVICE BRAKE PEDDLE WENT TO THE FLOOR AND DID NOT SLOW UNTIL I STRUCK THE VEHICLE IN FRONT OF ME. AFTER THE ACCIDENT MY SERVICE BRAKE PEDDLE WAS VERY SPONGY AND SLOW TO RESPOND WHEN PRESSING THE SERVICE BRAKE PEDDLE. I TOOK MY RAV4 ON 8/14/2017 TO LOCAL DEALERSHIP TO HAVE MY SERVICE BRAKES CHECKED. WHEN I TOOK THE RAV4 IN I DID NOT HAVE ANY PAPER WORK TO SIGN. THE AFTERNOON THE SERVICE ADVISOR SAID MY RAV4 WAS READY. WHEN I WENT TO GET MY RAV4 THE SERVICE ADVISOR SAID NO CODES AND DID NOT GIVE ME ANY PAPER WORK AND I DID NOT SIGN ANY PAPER WORK. WHEN I GOT IN TO DRIVE THE RAV4 AWAY MY SERVICE BRAKE PEDDLE WAS FIRM NOT SPONGY AND RESPONDED QUICKLY AS VERY LITTLE MOVEMENT TO PRESS THE SERVICE BRAKE PEDDLE TO STOP THE RAV4. MY SERVICE ON THE TOYOTA WEB SITE SERVICE HAS NEVER REPORTED THE SERVICE EVEN TODAY. I CALLED THE TOYOTA AND TOLD THEM OF THIS SITUATION AND THE TOYOTA REPRESENTATIVE TOLD ME TO BRING MY RAV4 BACK TO THE DEALERSHIP ON 8/24/2017 AND HE WOULD DOWNLOAD THE EVENT RECORDER AND DID ON 8/31/2017. NO ISSUES WAS REPORTED ON THE EVENT RECORDER. LETTER SHOWED NO REFERENCE THAT I HAD MY SERVICE BRAKES CHECKED ON 8/14/2017. SERVICE BRAKE IS SPONGY WHILE STOPPED NOW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11022150September 7, 2017
ELECTRICAL SYSTEM
THE LANE DEPARTURE WARNING TONE CANNOT BE HEARD WHEN DRIVING THE VEHICLE. THERE IS NO WAY TO INCREASE THE VOLUME OF THE WARNING TONE AS THE CONSUMER. TOYOTA KNOWS THIS IS A PROBLEM (SEE PG 258 OF OWNER'S MANUAL) BUT REFUSES TO FIX. THIS IS A RISK TO PERSONAL SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019986August 27, 2017
STRUCTURE:BODY
I PURCHASED A NEW 2017 TOYOTA RAV4 IN APRIL AND THIS INCIDENT HAPPENED IN AUGUST. WHILE DRIVING ON I15, I HEARD A LOUD EXPLOSION LIKE A TIRE BLOWOUT FOLLOWED BY SOUNDS OF BREAKING GLASS AND THEN WIND. MY SUNROOF HAD "EXPLODED". I PULLED OFF THE ROAD AND EXAMINED THE ROOF. THERE WAS NO INDICATION ANYTHING HAD STRUCK THE GLASS OR MY VEHICLE. THE INSIDE "VISOR" WAS CLOSED AT THE TIME AS WAS THE SUNROOF. I HAD NOT PASSED UNDER ANY OVERPASS OR OTHER OVERHEAD STRUCTURE I TOOK THE VEHICLE TO THE NEAREST DEALER AND THEY REPORTED THE INCIDENT TO TOYOTA. TOYOTA DENIED THE "WARRANTY" SINCE I COULD NOT "PROVE" THE GLASS HAD NOT BEEN STRUCK! THE DEALER REPLACED THE GLASS AT NO COST "ONE TIME WARRANTY". I AM CONCERNED THIS PROBLEM WILL REOCCUR SINCE THERE WAS NO CAUSE DETERMINED. PHOTOS ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018788August 22, 2017
EXTERIOR LIGHTING
WE RECENTLY PURCHASED A 2017 TOYOTA RAV4 LE. THE FIRST TIME WE DROVE THIS VEHICLE AT NIGHT WE WERE SHOCKED THAT, WHEN USING LOW OR HIGH BEAMS, A DARK AREA APPEARED ACROSS THE ENTIRE WINDSHIELD OBSTRUCTING OUR VISION. IT IS IMPOSSIBLE TO DRIVE AT NIGHT AND FEEL SAFE. WHEN YOU GO UP AND DOWN SMALL HILLS, THE DARKNESS MOVES UP AND DOWN AS WELL, AND IS VERY ANNOYING. WE CONTACTED THE DEALER AND THEY SAID THIS WAS THE WAY THE CAR WAS MADE. THEY WOULD DO NOTHING AND,IN FACT, TOLD US THAT THEY DIDN'T OWN THE CAR ANYMORE AND THAT WE SHOULD COMPLAIN TO TOYOTA; THAT IF ENOUGH PEOPLE COMPLAINED PERHAPS THEY WOULD HAVE A RECALL. FRANKLY, WE ARE AFRAID TO DRIVE THIS VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018797August 22, 2017
STRUCTURE:BODY
AFTER SITTING AT A RED LIGHT ON A CITY STREET, I MADE A LEFT TURN. WHILE TURNING THE DRIVER'S DOOR POPPED OPEN (IT MADE A POPPING SOUND). IT WAS AJAR, NOT FULLY OPEN. I WAS ABLE TO CLOSE IT BACK WHILE CONTINUING TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018704August 21, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD DARKENED AND MADE IT DIFFICULT TO SEE THE ROAD. THE CONTACT CHECKED THE OWNERS MANUAL AND FOUND THAT THE VEHICLE WAS EQUIPPED WITH SAFETY SENSE, WHICH DARKENED THE WINDSHIELD AT NIGHT TO PROTECT THE DRIVER FROM THE GLARE OF ONCOMING HEADLIGHTS. THE MANUFACTURER AND DEALER WERE CONTACTED (PIERCEY TOYOTA IN MILPITIS, CA) WHERE THE SALES MANAGER STATED THAT IT WAS NOT A KNOWN ISSUE. THE CONTACT WAS UNABLE TO GET ASSISTANCE. THE FAILURE MILEAGE WAS 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016253August 18, 2017
VISIBILITY/WIPER
MY 2017 RAV4 IS NOT SAFE TO DRIVE AT NIGHT. THE CAR IS A LEASE AND WAS BRAND NEW WHEN I GOT IT. IT HAD LESS THAN 100 MILES, WHEN THIS STARTED HAPPENING. WHEN I HAVE MY HEADLIGHTS ON AT NIGHT THEY SEEM TO CAP OFF. THIS ALLOWS ME TO ONLY SEE THROUGH THE BOTTOM HALF OF MY WINDSHIELD. THE UPPER HALF GOES PITCH BLACK. IT IS EXTREMELY UNSAFE BECAUSE IT IMPAIRS MY VISION. THIS IS A REOCCURRING EVENT AND HAPPENS WHEN THE CAR IS IN MOTION. IT STARTED IN NOVEMBER OF 2016, AND I HAVE STOPPED DRIVING AT NIGHT BECAUSE OF HOW DANGEROUS IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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