Toyota RAV4 Complaints (2009)

327 consumer complaints on file.

#10419523August 15, 2011
VEHICLE SPEED CONTROL
ON 8-14-2011 MY HUSBAND WAS DRIVING OUR RAV4. WE HAD JUST LEFT A RESIDENTIAL HOUSE AND HAD BEEN DRIVING THROUGH THE NEIGHBORHOOD AT APPROXIMATELY 30 MPH (MAXIMUM). AS WE APPROACHED THE RED STOPLIGHT AT THE NEIGHBORHOOD EXIT, HE TOOK HIS FOOT OFF THE ACCELERATOR TO GRADUALLY COME TO A STOP. THE VEHICLE WAS THEN MOVING AT LESS THAN 5 MILES PER HOUR. WHEN HE PUSHED HIS FOOT MORE FIRMLY ON THE BRAKE TO COME TO A COMPLETE STOP, THE ENGINE STARTING RACING WILDLY. HE THEN PUT THE VEHICLE IN NEUTRAL AND TURNED OFF THE ENGINE. WHEN HE RESTARTED THE CAR EVERYTHING WORKED FINE. A VISUAL INSPECTION VERIFIED THAT THE FLOOR MAT WAS NOWHERE NEAR THE GAS PEDAL AND THE GAS PEDAL MOVED PERFECTLY (NOT STUCK). CONSIDERING THE CIRCUMSTANCES, I CANNOT BELIEVE THAT EITHER THE FLOOR MAT OR A STUCK GAS PEDAL CAUSED THIS ACCELERATION. FORTUNATELY (AT LEAST THIS TIME), THE WARNINGS FROM TOYOTA AND DISCUSSIONS ON THE INTERNET HAD MENTALLY PREPARED US TO SAFELY RESPOND IN THE EVENT THAT THIS TYPE OF SITUATION OCCURRED, BUT IF AN UNINFORMED DRIVER HAD BEEN DRIVING THE CAR, IT IS VERY LIKELY THAT THEY WOULD HAVE SLAMMED INTO THE CAR IN FRONT OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417861August 7, 2011
TIRES, TIRES:SIDEWALL, TIRES:BEAD
THIS IS TO NOTIFY YOU OF A POTENTIAL PROBLEM WITH YOKOHAMA GEOLANDAR G91 TIRES. ON WEDNESDAY, AUGUST 3, 2011, I HAD A BLOWOUT IN ONE OF THEIR TIRES LOCATED IN THE RIGHT REAR OF MY SUV. THE TIRES ARE ORIGINAL EQUIPMENT IN A 2009 RAV4, WITH 32,900 MILES, AND ARE INFLATED TO A PRESSURE OF 32.5 PSI. THE TIRE THREAD IS EVENLY WORN TO A DEPTH OF 5/32?, MEASURED VIRTUALLY EVERYWHERE ALONG THE TIRE, INDICATING EVEN WEAR. THE PHOTOGRAPH BELOW SHOWS THE TIRE WALL WITH THE DIMENSIONS, 225/65 R17 101H. THE BLOWOUT OCCURRED AT 4 AM, ON A SMOOTH ROAD (SANIBEL-CAPTIVA ROAD, BETWEEN THE 1 AND 2 MILE MARKERS) WHILE I WAS GOING BETWEEN 35 AND 40 MPH. THE AMBIENT TEMPERATURE WAS 82F ACCORDING TO THE CAR THERMOMETER. I DO NOT THINK I HIT ANYTHING, OR THAT THE TIRE WAS PUNCTURED, AS YOU CAN SEE WHEN I FOLD THE PIECE OVER THE SPACE, AS SHOWN IN THE PICTURE BELOW. BECAUSE OF THE SPEED AND ROAD CONDITIONS THERE WAS NO DAMAGE TO THE VEHICLE, BUT THE RIM BENT AND CRACKED. I HAVE FOUR PICTURES AND A DETAILED DESCRIPTION IN MY FILES, AND CAN SHARE IF YOU NEED THEM. I WILL REPLACE THE YOKOHAMA TIRES AS SOON AS A REPLACEMENT WHEEL ARRIVES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415045July 25, 2011
SUSPENSION:FRONT, VEHICLE SPEED CONTROL
2009 TOYOTA RAV4 LEAKED FLUID. I LOST CONTROL OF CAR, STEERING, BRAKES & CAR ACCELERATED AT A RAPID PACE ON ITS OWN. I WAS TURNING LEFT AT ABOUT 20MPH HIT ANOTHER CAR ACCELERATED FAST WITH NO CONTROL WAS HEADED FOR A BUILDING WHEN RIGHT TIRE WENT OVER A CONCRETE PARKING BLOCK LEFT SIDE WAS ON GRASS WHEN THE LEFT FRONT WHEEL SNAPPED OFF & THE CAR STOPPED. THE CAR WAS REPAIRED & PAID FOR BY MY INSURANCE CO. AS WELL AS THE OTHER CAR INVOLVED. THE CAR HAD EXTENSIVE DAMAGE TO THE SUSPENSION. I WAS NOT CITED BY POLICE BECAUSE IT WAS OBVIOUS THE FLUID FOLLOWED MY CAR UNTIL IT STOPPED. I DON'T AGREE WITH THE NHTSA FINDINGS ON TOYOTA'S ACCELERATION PROBLEMS. THE PEOPLE "TESTING" THE PROBLEM SHOULD DRIVE ONE OF THESE TOYOTAS WHEN IT ACCELERATES & FEEL THE FEAR I HAD DURING THIS ACCIDENT. THANK THE LORD I WAS NOT ON THE EXPRESSWAY. I WANT TO ENTER A CLASS ACTION SUIT AGAINST TOYOTA BECAUSE I AM A SENIOR CITIZEN & LIVING ON A FIXED INCOME. I LIVE IN OHIO. I HAVE DRIVEN 52 YRS. & HAVE RECEIVED 1 TICKET 15 YRS. AGO FOR FAILING TO STOP AT A STOP SIGN. I AM DISAPPOINTED OUR GOVERNMENT IS IGNORING THIS COMPLAINT AGAINST TOYOTA ACCELERATION. I HURT MY SHOULDER TRYING TO GET THE JAMMED DOOR OPEN BUT IT IS GETTING BETTER WITH THERAPY. TOYOTA TOOK THEIR "EVENT DATA RECORDER" OUT OF MY CAR GAVE ME A FLASH DRIVE WITH THE CODES ON IT BUT TOYOTA IS THE ONLY ONE WHO CAN DECIPHER THEIR CODES. YOU MUST TAKE THEIR WORD FOR THE CODING DECIPHER. MY CAR HAD 22,922 MILES ON IT STILL UNDER 3 YRS WARRANTY & THEY DENIED MY CLAIM. I RECEIVED A LETTER STATING THIS BUT THE LETTER HAD WRONG INFORMATION IN IT. THEY HAD THE WRONG TOYOTA DEALER I USED ON THE RECALLS THE WRONG DATE I TOOK MY CAR FOR THE RECALL. THE DEALER ISN'T EVEN IN MY AREA. THIS WAS A FORM LETTER THAT SOMEONE USED FOR SOMEONE ELSE & FAILED TO CHANGE THE FIELDS IN THE LETTER. I NEED ANYONE'S HELP WHETHER IT BE CLASS ACTION OR A LAWYER TO DO CONTINGENCY WORK. PLEASE POST IF ANYONE HAS HAD THIS ACCELERATION PROBLEM. LETS NOT LET TOY. GET BY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10413368July 18, 2011
STEERING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE TRYING TO AVOID WHAT SHE THOUGHT WAS AN ANIMAL IN THE ROAD, BUT IT TURNED OUT TO BE PAPER. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND THE STEERING WHEEL LOCKED AS THE BRAKE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE CONTINUED TO ACCELERATE FORWARD UNTIL CRASHING INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS AWAITING REPAIRS. THE MANUFACTURER EXAMINED THE VEHICLE, AND STATED THAT THERE WAS NO FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 22,900. UPDATED 08/22/11*LJ THE CONSUMER SUFFERED A SHOULDER INJURY TRYING TO EXIT THE VEHICLE. UPDATED 06/22/12
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10413398July 18, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA RAV 4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT REMOVED THE FLOOR MAT WHICH DISENGAGED THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413222July 17, 2011
WHEELS
TIRES ROTATED. WHEEL STUD BROKE WHEN BEING HAND TORQUED TO FACTORY SPECS. NO AIR HAMMER WAS USED. BROKEN STUD WAS REPLACED. ALL OTHERS WILL BE REPLACED THIS WEEK. I HAVE HALF THE BROKEN STUD AND WILL KEEP THOSE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413116July 16, 2011
ELECTRICAL SYSTEM
TOYOTA NEW START AND START BUTTON ON MY 2009 RAV-4 LIMITED DOES NOT ALWAYS WORK WHEN BUTTON IS PUSHED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407298June 17, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA RAV-4. THE CONTACT STATED WHILE DRIVING, THE VEHICLE ACCELERATED ON ITS OWN. THE CONTACT APPLIED THE BRAKE PEDAL AND THE VEHICLE SURGED UP TO 5000 RPMS. THE CONTACT SHIFTED THE VEHICLE IN NEUTRAL; IT STOPPED MOVING, BUT THE ENGINE BEGAN MAKING A LOUD NOISE UNTIL THE CONTACT TURNED THE VEHICLE COMPLETELY OFF. THE MANUFACTURER RECOMMENDED THAT THE CONTACT TOW THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403856May 31, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT HE RECEIVED A NOTICE FROM THE MANUFACTURER STATING THAT IN THE EVENT THAT THE VEHICLE WOULD POSSIBLY ACCELERATE ABNORMALLY, THAT THE BRAKES SHOULD BE APPLIED WITH THE FORCE OF TWO FEET TO PREVENT INCIDENT. THE CONTACT STATED THAT HE BELIEVED THE FAILURE WAS A MANUFACTURING DEFECT BECAUSE THE PEDAL WAS ENTIRELY TOO SMALL AND HE WAS UNABLE TO APPLY BOTH OF HIS FEET TO THE PEDAL TO STOP THE VEHICLE IF IT DID ACCELERATE. THE DEALER WAS CONTACTED WHO ADVISED THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE BRAKE PEDAL AND SUGGESTED THAT THE CONTACT COULD USE AN AFTERMARKET PEDAL TO INSTALL IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE YET THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399472May 8, 2011
VEHICLE SPEED CONTROL
A 2009 TOYOTA RAV 4 V6 LIMITED. WHILE DRIVING AT LOW SPEEDS APPROXIMATELY 5 TO 10 MPH, VEHICLE SUDDENLY ACCELERATED UPON BRAKING WITHOUT WARNING. THIS IS VERY SCARRY SINCE BRAKING DISTANCE CAN NOT BE DETERMINED AND HAS CAUSED NEAR ACCIDENTS. THIS HAS HAPPEND ABOUT 6 TO 8 TIMES AND WAS REPORTED TO THE DEALER ON 3 OCCASIONS NEAR 5,000 AND 25,000 AND 27,000 MILES. APPLYING PRESSURE TO THE BRAKES IN ORDER TO KEEP THE VEHICLE FROM ACCELERATING INCREASED THE ACCELERATION. THE TOYOTA SERVICE DEALER REVIEWED AND TEST DROVE THE RAV 4 TWICE. ON THE LAST OCCASION, THE VEHICLE WAS KEPT OVER NIGHT FOR A TOYOTA REGIONAL MANAGER TO INVESTIGATE AT 27,000 MILES. THE REGIONAL MANAGER, AFTER OUR DISCUSSION, INDICATED HE WOULD FILE A REPORT WITH TOYOTA. NEITHER THE DEALER SERVICE MANAGER NOR THE TOYOTA REGIONAL MANAGER WERE ABLE TO DUPLICATE THE ACCELERATION WHEN THE BRAKES WERE APPLIED. NO REPAIRS WERE PERFORMED, HOWEVER THE LAST ACCELERATION UPON APPLYING BRAKES DID OCCUR AFTER THE PEDAL RECALL. THE REGIONAL MANAGER REVIEWED THE PEDAL RECALL INSTALLATION AND ASSURED ME IT WAS PERFORMED CORRECTLY. BOTH THE DEALER SERVICE MANAGER AND THE TOYOTA REGIONAL MANAGER INFORMED ME THE ACCELERATION COULD BE USER ERROR SINCE THE BRAKE IS CLOSE TO THE ACCELERATOR. THE BRAKE AND ACCELERATOR COULD BE BOTH DEPRESSED AT THE SAME TIME. THEY WERE BOTH ABLE TO DO THIS, HIT THE BRAKE AND THE ACCELERATOR WITH ONE FOOT WHEN BRAKING. THE DEALER SERVICE MANAGER THE SHOWED ME HOW OTHER MODELS HAVE THE BRAKE AND ACCELERATOR FURTHER APART. WHEN ASKED ABOUT A BRAKE OVER RIDE, THE REGIONAL MANAGER STATED THE COMPUTER UPDATE ON A 2009 RAV4 V6 COULD NOT BE ADAPTED TO OVER RIDE ACCELERATION WHEN BRAKING. THE DEALER SERVICE MANAGER AND TOYOTA REGIONAL MANAGER OFFERED NO FURTHER ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396031April 15, 2011
ELECTRICAL SYSTEM
I PURCHASED A 2010 TOYOTAS RAVE 4 ON NOVEMBER 10, 2009. DROVE THE 400 400 MILES FOR THANKSGIVING. ON NOVEMBER 23, DID ERRANDS AND THE CAR SURGED WHEN I WAS IN A PARKING LOT. THAT EVENING THE NEWS HAD THE STORY OF THE LEXUS ACCIDENT IN CALIFORNIA. TOOK THE FLOOR MAT OUT. A FEW DAYS LATER, THE CAR SURGED AGAIN. WHEN I RETURNED HOME, I TOOK THE CAR TO THE DEALER. THEYCOULD NOT DUPLICATE THE PROBLEM. ON FEB. 5, 2010, WAS DRIVING HOME FROM FLORIDA AND PULLED INTO A REST AREA AND AT THE CAR SURGED. WENT TO DEALER AND THEY PUT IN A NEW SSC-ADA ACCELERATOR. SAID AT THE REINFORCEMENT BAR SYSTEM WAS OPERATING NORMALLY. MARCH 3, 2010 - CAR SURGED. TURNED OFF ENGINE - TOOK 3 TIMES FOR CAR TO IDLE NORMALLY. DEALER FOUND NOTHING. MAY 20, 2010 - DROVE 2 BLOCKS. STOPPED FOR 5 MINUTES. CAR REVVED TO 3500RPMS. DEALER KEPT CAR OVERNIGHT. NO PROBLEMS. MAY 27, 2010 . CAR SURGED TO 4,500 RPMS. DEALER CALLED TOYOTA AND OPENED A TAS CAS. RESET MEMORY. JANUARY 26, 2011 - CAR SURGED TO 6000 RPMS. RESTARTED 4 TIMES BEFORE CAR WOULD IDLE NORMALLY. DEALER SAID CAR WORKING WITHIN MANUFACTURES PARAMETERS. FEBRUARY 28, 2011 - CAR SURGED. DEALER KEPT CAR. TEST DROVE 619 MILES AND NO PROBLEMS. MARCH 18, 2011 - RPMS WENT TO 3500. DEALER FOUND NOTHING WRONG. APRIL 11, 2011 - CAR SURGED AGAIN. DEALER FOUND NOTHING WRONG. ALL THESE INCIDENTS ARE DOCUMENTED WITH TOYOTA'S CUSTOMER SERVICE. THEY CLAIM SINCE I WAS NOT IN AN ACCIDENT OR INJURED, AND THAT DEALER CAN'T FIND ANYTHING WRONG, TOYOTA STATES THERE IS NOTHING WRONG WITH MY CAR. BUT THERE IS............. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390127March 14, 2011
VISIBILITY
SUNROOF OF 2009 RAV 4 SPORT EXPLODED YESTERDAY WHILE ON THE INTERSTATE. NO OTHER VEHICLES AROUND AND NOWHERE NEAR AN OVERPASS. GLASS SHATTERED ON MYSELF AND PASSENGER IN THE CAR. THE WHOLE IS THE SIZE OF A BASKETBALL AND THE REMAINING GLASS IS BLOWN OUTWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384469February 25, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA RAV 4. WHILE DRIVING APPROXIMATELY 6 MPH, THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED TO 20 MPH WITHOUT WARNING. THE CONTACT HAD TO USE BOTH FEET TO APPLY PRESSURE TO THE BRAKES IN ORDER TO KEEP THE VEHICLE FROM ACCELERATING. THE DEALER INFORMED THE CONTACT THAT IT WAS IMPOSSIBLE AND THE INCIDENT DID NOT OCCUR. THE DEALER OFFERED NO FURTHER ASSISTANCE. THE CONTACT DID NOT INFORM THE MANUFACTURER AND SINCE THE DEALER WAS UNABLE TO DUPLICATE A FAILURE, NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 21,000 AND THE FAILURE MILEAGE WAS 20,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383990February 22, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED SUDDENLY TO APPROXIMATELY 25 MPH. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND WAS ABLE TO CONTROL THE VEHICLE AND COME TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THE CONTACT COULD FILE FOR ARBITRATION BUT THEY COULD NOT PROVIDE FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 20,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382314February 15, 2011
SERVICE BRAKES, HYDRAULIC
2009 TOYOTA RAV 4. CONSUMER STATES THE BRAKES WARE OUT EVERY 7000 TO 9000 MILES *TGW THE CONSUMER WAS INFORMED THE BRAKES WEARING OUT PREMATURELY WAS DUE TO AN ENVIRONMENTAL PROBLEM. HOWEVER, THE CONSUMER RECEIVED A SECOND OPINION AND WAS INFORMED IT WAS DUE TO POOR DESIGN WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377728January 18, 2011
ENGINE AND ENGINE COOLING
HAD JUST PULLED SLOWLY INTO A PARKING SPACE, I TOOK MY FOOT OFF THE ACCELERATOR AND APPLIED THE BRAKE. AS I WAS APPLYING PRESSURE TO THE BRAKE, THE ENGINE SPED UP TO MORE THAN 7,000 RPM. (MY FOOT WAS NOT ON THE ACCELERATOR. IT WAS ON THE BRAKE ONLY.) I CONTINUED TO PRESS THE BRAKE WHICH STARTED TO SLIP, AND THEN I IMMEDIATELY PUT THE TRANSMISSION IN NEUTRAL. AS THE ENGINE REACHED MAXIMUM RPM'S, IT DIED BACK TO AN IDLE. THIS IDENTICAL INCIDENT HAPPENED TWICE WITHIN 10 MINUTES. MY PARENTS AND WIFE WERE IN THE CAR AND CAN VOUCH FOR ME. NOTE: TWO MONTHS PRIOR, THIS IDENTICAL INCIDENT OCCURRED WHILE I WAS STOPPING AT A BUSY INTERSECTION WHILE PREPARING TO TURN LEFT. THERE WAS A STOPPED VEHICLE IN FRONT OF ME WHICH I NEARLY HIT. MY WIFE WAS IN THE CAR AND CAN VOUCH FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374628January 4, 2011
SEATS
THE FRONT DRIVER SEAT IS LOOSE TO THE POINT THAT IT MAKE SOUND WHEN I BREAK OR ACCELERATE. BECAUSE THE SEAT MOVES, IT MAKES ME OCCASIONALLY TO GET DISTRACTING WHILE I AM DRIVING. THE CAR IS UNDER GUARANTEE BECAUSE I JUST BOUGHT IT , BUT THE DEALER REFUSE TO DO SOMETHING ARGUING THAT THE CAR IS FINE. I HAVE DRIVE SO MANY DIFFERENT CARS, AND ALL OF THEN DO NOT HAVE THIS TYPE OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370161December 15, 2010
TIRES, SUSPENSION, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2009 TOYOTA RAV4. CONSUMER STATES THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALL FOUR TIRES HAD TO BE REPLACED BECAUSE THEY WERE BALD, AND ONE OF THE TIRE PRESSURE MONITORING SENSORS (TPMS) HAD TO BE REPLACED. *KB UPDATED 02/04/11*JB UPDATED 02/16/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370808December 15, 2010
POWER TRAIN
MY WIFE WAS PARKING HER 2009 TOYOTA RAV4. AFTER BACKING UP INTO A SPACE SHE PUT THE CAR IN DRIVE AND IT TOOK OFF, CRASHING INTO THE CAR IN FRONT OF HER. MY WIFE WAS PETRIFIED BEING MY DAUGHTER ,WHO IS SIX MONTHS PREGNANT WAS IN THE PASSENGER SEAT. THANK GOD NO ONE WAS HURT. THE OWNER OF THE OTHER CAR WAS MORE CONCERNED ABOUT THE WELL BEING OF MY WIFE AND DAUGHTER THEN THE DAMAGE TO HIS CAR. TO BAD TOYOTA DIDN'T FEEL THE SAME. CALLED TOYOTA FINANCIAL AND REPORTED THE INCIDENT. ASKED TO HAVE CAR TOWED TO THE DEALER AND DID NOT WANT CAR ANYMORE BEING MY WIFE WAS AFRAID TO DRIVE IT , BEING IT WAS AN UNSAFE VEHICLE. THATS WHEN THE FUN STARTED. TALKING TO A RUDE REP. I WAS INFORMED THAT WHETHER I WANTED THE CAR OR NOT I WAS LIABLE FOR THE PAYMENTS IF THE DEALER HAD IT OR NOT. I THEN ASKED HIM IF HE GAVE THE SAME RESPONSE TO THE FAMILY'S OF THE 34 PEOPLE WHO HAVE BEEN KILLED WITH THIS ACCELERATOR PROBLEM OR THE HUNDREDS OF PEOPLE WHO HAVE BEEN INJURED. HIS RESPONSE WAS THAT IF I DID NOT MAKE THE PAYMENTS THEY WOULD SCREW MY CREDIT RATINGS FOR THE NEXT SEVEN YEARS. HUNG UP. CALLED TOYOTA CUSTOMER PROTECTION CENTRER. MORE FUN. WAS TOLD I WOULD HERE FROM A CASE MGR. THE NEXT DAY. WOULD HAVE CAR TOWED TO DEALER AND WOULD BE PROVIDED WITH A LOANER CAR WHILE SAID CAR WAS BEING INSPECTED. 3 DAYS LATER AND 5 PHONE CALLS I WAS ABLE TO GET CASE MGR. NO LOANER CAR WOULD BE PROVIDED, 7 TO 10 DAY BEFORE SOMEONE WOULD CALL TO MAKE AN APPT. TO LOOK AT CAR, AND APPROX. 30 DAYS TO GET RESPONSE. THE TOYOTA HAS BEEN IN THE DRIVEWAY FOR TWO WEEKS PLENTY OF CALLS WHICH ARE ALL DOCUMENTED AND SOME ONE WILL CALL YOU SOON. MADE PAYMENT IN GOOD FAITH. TODAY IS DEC 15., TEN DAYS TILL CHRISTMAS. I CAN SEE THE HOLIDAY EXCUSES COMING. MAYBE I MGHT SEE SOME ONE IN THE NEXT FEW MONTHS, BUT REMEMBER THEY WANT THEIR MONEY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10369352December 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND APPLYING THE BRAKES WHEN THE TRANSMISSION BEGAN MAKING AN ABNORMAL CLANKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS PERFORMED A DIAGNOSIS BUT WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,900. UPDATED 2/23/11 *CN UPDATED 06/20/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota RAV4