Toyota RAV4 Complaints (2018)

348 consumer complaints on file.

#11450661February 6, 2022
ELECTRICAL SYSTEM
I was told by the Toyota dealer that my vehicle was subject to a safety recall regarding the wrong size battery having been installed and the battery must be replaced with the correct size. I was also told that I must pay for the cost of the new battery and installation. I told the service rep that I should not have to pay for any safety recall repair. Despite my objection, I was charged and had to pay for the required safety recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448176January 20, 2022
SERVICE BRAKES
I the vehicle used with 20000 miles the brakes were mushy And made noise like that old school bus with no brake pads at all I checked for any recalls the Run none and I contacted Toyota with no result I researched on the internet and found that it was a bad batch of brake pads on several years including my particular year of 2018 the brake pedal becomes mushy the brakes make a lot of bought noise and it's possible for the brake pedal to go all the way to the floor however there is no recall as of yet on this problem can you please help Thank you Bruce Long
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446900January 10, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at 30 MPH and attempting to pass another vehicle, the accelerator pedal was depressed but the vehicle failed to respond. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded after approximately 5 seconds. There were no warning lights illuminated. The contact continued to drive the vehicle. The vehicle was taken to an unnamed dealer three times to be diagnosed; however, the mechanic found no issues with the vehicle. The contact stated that the failure had been reoccurring while driving. The contact stated that while he was driving 60 MPH on the interstate, the failure reoccurred. The contact depressed the accelerator pedal all the way to the floorboard, but the vehicle failed to respond. The contact veered to the side of the road for a moment, then he continued to drive the vehicle. The vehicle was next taken to Northshore Toyota Sales (68500 Hwy 190 Service Rd, Covington, LA 70433) who diagnosed that no issues were found. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was not repaired. The failure mileage was approximately 11,489.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446629January 7, 2022
EQUIPMENT
The contact owns a 2018 Toyota Rav4 equipped with an aftermarket Pacific Restyling heated seat kit, part #SH-R-05 which was installed on both the front driver and passenger seats by the dealer upon purchasing the vehicle as new. The contact indicated while operating the vehicle with the driver side seat heater turned on the driver noticed the seat became extremely hot to the touch and turned the heater off. Moments later an electrical burning odor was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who discovered the aftermarket part had malfunctioned and overheated charring the driver side seat cushion. The cause of the failure was not determined. The manufacturer was not yet notified of the failure. The failure mileage was 18,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444919December 24, 2021
TIRES
I bought this car in 2018, I drive 4 miles per day more or less , I have only 25,486 miles and today during a regular inspection I found that my tires tread are on yellow 6/32", just the front (where I have Front Wheel Drive). Not sure how driving only in town can quickly wear a tire, by the time I pay off this car I will be with an expensive bill for change the tires. I had an used Subaru for 5 years and I never had to change the tires during 5 years, and I drove way more than Toyota, had 89,000 when the gaskets blew off. Not sure why car/tires companies make crap products to make us pay often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444921December 24, 2021
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
While driving I have noticed that the car slow down the speed near other cars, I understand that is the accident prevention feature, but when I was stopped at red light, I press the accelerator lightly, the car sped off, I have my daughter in the car and she told me Why are you accelerating mom? I told her I wasn't, my foot was off the accelerator and the car still speeding off. I pressed the breaks and it slow down. I do not feel safe with this car, but I have to use it, as I still have to finish paying it. My battery was replaced today, I had to pay for it, 3 years and gone! They told me it is because I do not drive much daily. My front tires are on yellow tread, not sure how driving 4-8 miles per day can cause all of this damage. I am so tired of car companies sell crappie cars. I had a Subaru before that almost burned (head gasket), of course, when I was finishing paying that happened. By the way I see by the time I finish paying Toyota, many things will need to be replaced, if I do not get into an accident because of weirdness of the car slowing down or speeding. For sure my next car won't be Toyota for safety reasons!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444821December 23, 2021
AIR BAGS
Car moved onto gravel shoulder and side curtain airbags deployed. Was no accident or damage done to car, was also driving under 5 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442924December 6, 2021
ENGINE
The contact owned a 2018 Toyota Rav4. The contact stated that while driving at 20-25 MPH and making a turn into a parking lot, the vehicle intermittently lost power steering and electrical power twice. The contact continued to drive and as she drove over a speed bump, the vehicle stalled and lost electrical power. There were no warning lights illuminated. The contact stated that she saw smoke coming out from underneath the hood of the vehicle. The contact quickly exited the vehicle and noticed that the vehicle was on fire. The contact did not sustain any injuries. The contact was able to extinguish the fire with the assistance of the fire department. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The Chevrolet dealer who sold the vehicle to the contact was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 107,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11442693December 4, 2021
SUSPENSION, STEERING
I had been noticing since November 2020 a strange noise from the rear on the driver side anytime I parked the car, as it goes over a step about 2 inches in height when entering it. I took it to the dealer an explained them that it wasn't just the noise but that I could move with my hands the rear tire on the driver side back and forth. They told me NO PROBLEM FOUND. Also, that day I did have a wheel alignment done just in case. But I returned days later as it was not balance, the steering felt incorrect pulling right and left. And they tell me that the right front lower control arm needs replacement when the car has been driven 23,062 miles; I replaced it but the steering was still incorrect. I called TOYOTA (800) 331-4331 a case #210730001337 was opened. I was told to buy 3 new tires to correct the problem, I did it, yet the problem continues. I expected the dealer to do a wheel alignment after replacing the tires yet they lie about and they wanted me to drive away, I refused to do it and called TOYOTA and offered to pay for it and finally they agreed on doing it free and they found out that the rear alignment was off. Poor craftsmanship of the rear suspension parts for sure. That weird noise on the rear continues, the steering pulls right and left which increases risk of losing control and eventual crash and injury. I do trust the NHTSA to make things right do not be like BOEING and the FAA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441552November 24, 2021
UNKNOWN OR OTHER
I was driving and heard a loud noise like ice cracking from the roof. The shade covering the moonroof started to vibrate. When I was able to safely pull over, I saw that the moonroof glass had exploded. There was no object that struck the car, but the glass was completely shattered. Pieces of glass flew off the roof before I was able to pull over, putting other drivers at risk. If the shade had not been closed, pieces of glass would have fallen on me. In doing research, it looks like this has happened to many other Rav4 owners. The vehicle passed its state inspection in June and had an oil change at an auto repair shop less than a month ago, and no warnings were given. There were no warning lamps, messages, or other symptoms, and I had not tried to operate the moonroof while driving--the glass just exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440878November 18, 2021
POWER TRAIN, SERVICE BRAKES
The contact owns a 2018 Toyota RAV4. The contact stated that upon exiting a parking lot, with the brake pedal depressed to the floorboard the vehicle independently accelerated without warning. The contact was forced to engage the parking brake to stop the vehicle. Once the vehicle was stopped, the contact was able to resume normal driving. After the initial failure, the contact experienced the failure on two separate occasions. The contact had taken the vehicle to the dealer however, the mechanic was unable to diagnose the failure. The vehicle remained in possession of the dealer. The manufacturer had been notified of the failure and informed her that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440763November 17, 2021
UNKNOWN OR OTHER
One day, after the car was sitting in my garage for a week, I drove it and found that the driver side rear wheel stopped turning. I noticed grease on the inside wall of the rim of this wheel. The rim of the other wheels are clean. I tried a few more times wiggling it back and forth and the wheel was still stuck. Two days later a tow truck driver came and he tried a few more times and was able to get the wheel freed. But then when driving it, there is noise from the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440730November 16, 2021
POWER TRAIN, ELECTRICAL SYSTEM
This is the second time it has happened, the car completely shut off and nothing worked. The first time does happen our battery was two years old and we were told to change it. After changing the battery the car worked. Six months later the car completely shut off while driving. AAA came and said it was not an issue with the battery but rather the wiring. He played around with the wiring in the car somehow turned on. This is very dangerous because it happened on the freeway. There are some fault with the wiring on this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437287October 19, 2021
ELECTRICAL SYSTEM, ENGINE
Multiple times the cars front left sensor when wet, after heavy rains, will beep and flash on dash for no reason. I turn off the back up assist function and the beeping stops. Also, the rav won't engage drive on occasion when going from park to drive. After waiting a bit of time, drive appears on dash and car will go. Just this Saturday (10-16-21) after this p to d problem occurred, the engine lost ALL POWER, and drive turned off In traffic. I had to push the car out of busy 3 lane traffic while my friend turned the wheel. after 10 minutes it again engaged and we drove it home. My fear is if this electric issue occurs when Iam going 70 mph, I may crash and injure myself or others. Dealer to look at. VERY SCARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436852October 14, 2021
ENGINE
The car lost the power and speed and got an error "AWD sytem malfunction, 2WD mode engage, see dealer". Car stopped and then did not restart. Itis dangerous situation where car lost the speed a d power the middle of the road in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436562October 13, 2021
AIR BAGS
Vehicle sustained total loss due to unexplained deployment of side airbags when collision was limited to the front. Toyota was asked to check and their response did not address my concerns about the unnecessary deployment. I had expressed concern about the pre-collision warning/emergency braking systems in e-mails with my Toyota dealership well in advance of the accident. It appeared to not be triggered although they said it was working. The files/photos are on another device. I can supply upon request.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11434711September 28, 2021
VISIBILITY/WIPER
Was driving down the highway at 70 MPH and moon roof glass exploded out of nowhere. There were no warning signs and nothing struck the vehicle before the glass shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434084September 23, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 Toyota Rav4. The contact stated while the vehicle was parked, the contact attempted to start the vehicle however, the vehicle would not start. The contact had the vehicle towed to a local dealer to be diagnosed. The contact was informed that the battery was drained and needed to be replaced. The dealer replaced the battery however, the failure recurred several weeks later. The vehicle was towed back to dealer who inspected the vehicle again and diagnosed that the battery was not charging correctly due to the high-power amp fuse being blown. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 28,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430736August 27, 2021
TIRES
Michelin latitude tour HP i-225/65r17 I am writing to you in order to let you know that I bought this used Toyota Rav4 2018 with 28,000 miles. I was told that the tires were new. One of the tires was not new and had already been fixed before, certainly not in a safe way. I just want you to know and report it to Toyota, I would have appreciated them if they had told me the truth since in that car I ride my daughters. Happy afternoon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430371August 24, 2021
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I was turning into a parking spot at my doctor's office when my car engine revved up and sped through the doctor's office nearly hitting my doctor and another patient. My airbags did not deploy. I had my foot on the brake but it did not stop the car. The automatic emergency braking system and forward collision warning did not work. My car had to be towed and is now waiting to see if it can be fixed but with the safety features that I paid extra for, I'm not sure that I would even buy a new one of this particular model. I came very close to killing my doctor and that patient!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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