Toyota Highlander Complaints (2004)

286 consumer complaints on file.

#10233330July 7, 2008
POWER TRAIN:DRIVELINE
I HAVE A 2004 TOYOTA HIGHLANDER WITH APPROXIMATELY 70K MILES. FOR THE SECOND TIME THE WHEEL BEARINGS HAVE FAILED ON THE VEHICLE. I SPOKE WITH TOYOTA AND THEY DO NOT BELIEVE IT IS A SAFETY ISSUE EVEN THOUGH THIS IS A KNOW ISSUE (ALL OVER THE WEB). I BELIEVE ANYTHING RELATED TO THE DRIVABLE/STEERING IS A SAFETY ISSUE AND TOYOTA SHOULD FURTHER INVESTIGATE THE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231110June 16, 2008
STRUCTURE
I WANTED TO OPEN MY SUNROOF. I STARTED TO SLIDE BACK AND GOT STUCK. I HAD TO TAKE IT TO A REPAIR SHOP JUST TO HAVE THEM CLOSE IT. THEY ADVISED ME THAT THIS WAS 8TH ONE THAT WHERE THE SUNROOF BROKE. THEY HAD TO DISCONNECT THE SUNROOF JUST TO CLOSE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230280June 8, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE HAD TO HAVE MY EMISSION SYSTEM/CATALYTIC CONVERTER REPLACED TWICE NOW. THE FIRST TIME WAS IN 2004, WITHIN THE FIRST 6 MONTHS OF OWNING THE VEHICLE AND THE MOST RECENT TIME WAS MAY 2008. *TR EACH TIME THE SYMPTOM WAS A SULFUR SMELL THAT I UNDERSTAND FROM THE DEALER HAPPENS TO SOME 2004 TOYOTA HIGHLANDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223780April 9, 2008
EXTERIOR LIGHTING:FOG LIGHTS, EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 2004 TOYOTA HIGHLAND AND BELIEVE THERE IS A DESIGN DEFECT OR MANUFACTURING FLAW WITH REGARD TO THE LENS COVERS TO THE HEADLIGHTS AND FOG LIGHT COVERS. BOTH HAVE SIGNIFICANT MELTING FROM THE LIGHT BULBS. I AM CONCERNED THAT THE VEHICLE WILL CATCH ON FIRE. ALL PRODUCTS INVOLVED ARE ORIGINAL TOYOTA PARTS. THE LENS COVERS EACH HAVE A LARGE (BIGGER THAN A QUARTER) CIRCULAR SPOT WHERE THE MELTING TOOK PLACE FROM THE INSIDE OUT AND THERE IS A BUBBLE ON EACH. THE SAME HAS HAPPENED WITH THE FOG LIGHTS AND THEY ARE NOW CRACKED FROM THE HEAT. I HAVE CONTACTED TOYOTA AND THEY WILL NOT FIX, REPLACE, REPAIR THE LENS COVERS AND SAY THAT THERE IS NO RECALL. I WOULD IMAGINE THAT ANYTHING MELTING ON A VEHICLE HAS THE POTENTIAL TO CATCH FIRE. THIS HAS BEEN PROGRESSIVELY GETTING WORSE OVER SEVERAL YEARS SO THE INCIDENT DATE IS NOT EXACT. IT IS EVIDENT THAT EVENTUALLY THERE WILL BE HOLES IN THESE COVERS FROM THE HEAT/MELTING AS THE DAYLIGHTS RUN CONSTANTLY AND CANNOT BE TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221554March 18, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TRANSFER ASSY FAILED AT 74,000 MILES AND FAILED AGAIN AT 101,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221087March 13, 2008
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
VSC SYSTEM ACTIVATED AND STARTED APPLYING BRAKES WHEN THE AUTO WAS ON DRY ROADS. SYSTEM HAS NO DISCONNECT SWITCH IN ORDER TO DISABLE SYSTEM. DROVE AUTO HOME AT ABOUT 10 MILES AN HOUR BECAUSE SYSTEM WOULD NOT DIS-ENGAGE. THE AUTO ONLY HAS 25,000 MILES. HAPPENED ONCE BEFORE AT 4,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220964March 12, 2008
EXTERIOR LIGHTING:HEADLIGHTS
I WAS LEAVING MY HOME GOING TO WORK TODAY AND NOTICED THAT MY WIFE'S TOYOTA 2004 HIGHLANDER HEADLIGHT LENSES HAD STARTED TO MELT WHERE THE DAY TIME RUNNING LAMPS ARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220323March 6, 2008
STEERING:RACK AND PINION:RACK
2004 TOYOTA HIGHLANDER LIMITED STEERING SYSTEM LOOSENESS, CLUNKING. THE STEERING SYSTEM EXHIBITS EXCESSIVE FREEPLAY AND CLUNKING. A DEFECTIVE PART WAS REPLACED UNDER WARRANTY BUT NEEDS TO BE REPLACED AGAIN. THE VEHICLE HAS LESS THAN 30,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219261February 27, 2008
STEERING:COLUMN
HIGHLANDER RECENTLY RECEIVED 30K SERVICE AT TOYOTA DEALER. CAR MILEAGE WAS APPROXIMATELY 29K. THE SERVICE ADVISOR REPORTED THAT THE INTERMEDIATE SHAFT IN THE STEERING COLUMN WAS MAKING A CLUNK TYPE SOUND AND SHOULD BE REPLACED. HE BELIEVED HIGHLANDERS AND TACOMA'S HAD BEEN HAVING A PROBLEM. HE DID NOT THINK THE PART WOULD BREAK BUT THAT THE PART HAD BEEN REDESIGNED AND WILL NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215385January 18, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
ONE WEEK AGO, WHEN I STEPPED ON THE BRAKE, A LOUD GRINDING NOISE WOULD HAPPEN. I SCHEDULED A APPOINTMENT WITH GOODYEAR TO HAVE MY BRAKES CHECKED. 2 DAYS BEFORE MY APPOINTMENT DATE, I ALSO HAD TO PRESS THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. I FREAKED OUT AND WENT STRAIGHT TO GOODYEAR FOR THE REPAIR. THEY TOLD ME THAT THE RUBBER ON THE MASTER CYLINDER HAD BEEN EATEN AWAY BY THE BRAKE FLUID AND HAD TO BE REPLACED. THE WAS A RECALL IN 2001 FOR THE TOYOTA HIGHLANDER FOR THE SAME PROBLEM. I HAVE A 2004 HIGHLANDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215399January 18, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
SINCE THE VEHICLE WAS FIRST PURCHASED, THE ENGINE, VSC, AND TRACKING LIGHT BEGAN GOING ON AND OFF INTERMITTENTLY. MARIETTA TOYOTA PERSONNEL TOLD ME THAT THE GAS CAP WAS NOT ON TIGHT ENOUGH AND I SHOULD TIGHTEN IT. CALLS WERE MADE NUMEROUS TIMES TO THEM. SINCE MAY, 2007 THE LIGHTS ARE ON CONSTANTLY AND WILL NOT GO OFF. I KEEP GETTING THE SAME REPLY AND THEY DO NOT SEEM CONCERNED ABOUT IT AT ALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214029January 7, 2008
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING 40 MPH, THE VEHICLE STABILITY SYSTEM ACTIVATED ON DRY SURFACE AND ATTEMPTED TO STEER THE VEHICLE. THE FAILURE AFFECTS THE STEERING AND OCCURS EVERY FEW FEET. SINCE THAT TIME, THE SYSTEM ATTEMPTS TO ACTIVATE AUTOMATICALLY WHILE DRIVING 15-20 MPH. THE VEHICLE STABILITY SYSTEM ACTIVATES AT FULL SPEED WHEN DRIVING AT HIGHWAY SPEEDS. THE DEALER STATED THAT THE FAILURE WAS IN THE MICROTRIP THAT CONTROLS THE VEHICLE STABILITY SYSTEM. THE DEALER IS CURRENTLY ATTEMPTING TO HAVE IT REPROGRAMMED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213223December 30, 2007
STEERING:RACK AND PINION:PINION SHAFT
I NOTICED A CLUNKING NOISE AND "SENSATION" IN THE STEERING WHEEL WHEN TRAVELING AT A SLOW SPEED ESPECIALLY WHEN TURNING CORNERS OR ON A BUMPY ROAD. IN DECEMBER, 2007 I TOOK THE HIGHLANDER TO THE DEALER AND WAS FIRST TOLD THAT IT WAS NOT A PROBLEM AND JUST NEEDED SOME LUBRICATION. WHEN I QUESTIONED THE SERVICE MANAGER FURTHER ABOUT THE POSSIBILITY OF IT BEING DANGEROUS, I WAS TOLD THAT IT "COULD BE A PROBLEM AND THAT THE STEERING SHAFT SHOULD BE CHANGED". I WAS TOLD THAT THE COLUMN COULD "LOCK UP", CAUSING LOSS OF STEERING. AFTER FURTHER QUESTIONING, THE DEALERSHIP GAVE ME A COPY OF THE TOYOTA TECHNICAL SERVICE BULLETIN DATED FEBRUARY 2006, OBVIOUSLY TOYOTA WAS WELL AWARE OF THE POSSIBLE DANGER, I WAS ALSO TOLD THAT IT WAS NOT AN UNUSUAL PROBLEM. THEY WOULD FIX THE PROBLEM AT A COST OF $450 TO ME SINCE THE CAR WAS NO LONGER UNDER WARRANTY. MY WARRANTY EXPIRED IN MAY OF 2007, ALMOST A YEAR AFTER THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT APPEARS THAT TOYOTA PURPOSELY HAS NOT ISSUED A RECALL IN ORDER TO SAVE MONEY. THOSE OF US WHO OWN A 2004 HIGHLANDER ARE NOW OUT OF WARRANTY AND OUT OF LUCK. SINCE THIS IS A POTENTIAL DANGER AND TOYOTA WAS AWARE OF THE PROBLEM FOR WELL OVER A YEAR, I BELIEVE THAT TOYOTA SHOULD BE RESPONSIBLE FOR ALL NEEDED REPAIRS AND A RECALL ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212641December 24, 2007
STEERING:COLUMN
BOUT MY 2004 HIGHLANDER 3 MONTHS AGO, USED, WITH 46K MILES ON IT. I TOOK IT TO MY MECHANIC LAST WEEK TO GET THE OIL CHANGED AND TIRES ROTATED. HE TOOK IT FOR A DRIVE AND SAID THAT IT WON'T PASS INSPECTION IN 3 MONTHS BECAUSE OF THE STEERING. THERE IS A CLUNK IN THE STEERING, WHICH I NEVER THOUGHT WAS ABNORMAL BUT HE SAID IT IS. HE ALSO SAID THERE IS A SERVICE BULLETIN OUT ON IT. I CALLED THE DEALER AND MADE AN APPOINTMENT FOR NEXT WEEK. I SERIOUSLY HAD BETTER NOT HAVE TO PAY FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211695December 6, 2007
EXTERIOR LIGHTING
2004 TOYOTA HIGHLANDER HEADLAMP MATERIAL COVER FAILURE. CONSUMER STATES THAT THE MECHANIC SAID HE HAD NEVER SEEN ANYTHING LIKE THAT. CONSUMER STATED THE MECHANIC DID NOT OFFER A CORRECTIVE ACTION. *KB THE CONSUMER STATED THE LENS MATERIAL HAD MELTED AND A FOG SPOT WAS PRESENT. WHEN THE LAMP WAS REMOVED FROM THE VEHICLE, A BULGE WAS ON THE SIDE OF THE LAMP IN THE UP POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208507November 9, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
TL*THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING 25-40 MPH, THE TRACTION CONTROL WARNING SIGNAL ILLUMINATED AND THE BRAKES PULSATED. THE TRAFFIC CONTROL LIGHT SHOULD HAVE ILLUMINATED WHEN THERE WAS WHEEL SLIPPAGE. THE CONTACT STATED THAT THE FAILURE OCCURRED DURING DRY ROAD CONDITIONS AND ESPECIALLY WHEN TURNING AT LOW SPEEDS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 70,700. UPDATED 03/10/08. *LJTHE DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207457October 30, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I PURCHASED A TOYOTA HIGHLANDER 4DR 4WD 4ECT AS A PREVIOUSLY OWNED VEHICLE WITH A PREVIOUSLY OWNED VEHICLE WARRANTY. AFTER OWNING AND USING THE VEHICLE FOR A FEW MONTHS WHILE DRIVING IN A TRAFFIC SITUATION, THE RIGHT SIDE REAR BRAKE SUDDENLY LOCKED UP INTERMITTENTLY ACCOMPANIED BY SWERVING, BY PANEL VSC LIGHT FLASHES AND AN AUDIBLE WARNING. THIS SITUATION FORTUNATELY OCCURRED NEAR OUR RESIDENCE ON DRY PAVEMENT. BY DRIVING VERY SLOWLY WE MANAGED TO GET THE VEHICLE TO A SAFE LOCATION. IT WAS THEN TOWED TO A LOCAL TOYOTA DEALER WHERE IT WAS INSPECTED AND THE FOLLOWING DIAGNOSIS OR SIMILAR WAS PROVIDED: CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR. THE VEHICLE WAS RELEASED TO US AS REPAIRED. THE PRECISE SAME VSC FAILURE SITUATION OCCURRED ON OCTOBER 11TH OF THIS YEAR AND AGAIN WE WERE LUCKY TO HAVE BEEN IN A REASONABLY SAFE LOCATION AND DRIVING UNDER GOOD ROAD CONDITION WHEN IT HAPPENED. THE VEHICLE WAS PICKED UP AND TOWED AGAIN TO THE DEALER FACILITY FOR ANALYSIS AND REPAIR. WE RECEIVED THE DIAGNOSIS: ?ELECTRICAL REPAIR, CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON, AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR?. I WAS TOLD BY TELEPHONE THAT ?THE PREVIOUS REPAIR LASTED TWO YEARS?. ANY REASONABLE PERSON WOULD CONSIDER THAT THE POTENTIAL USEFUL LIFE OF THIS VEHICLE SHOULD EXCEED TWO ADDITIONAL YEARS. FURTHERMORE, THE FAILURE COULD POTENTIALLY REOCCUR IMMEDIATELY. AFTER BEING TOLD IT WAS TEST DRIVEN AND PRONOUNCED SAFE TO DRIVE I THINK THAT THIS IS AN UNSAFE SITUATION WAITING FOR ANOTHER EVENT TO OCCUR AND THAT AN ACCIDENT COULD RESULT FROM ANOTHER INSTANCE OF THE VSC SYSTEM FAILURE. THE PROBLEM WAS NOT PROPERLY LOCATED OR PROPERLY REPAIRED IN EACH OF THE TWO OCCURRENCES. A PROPER REPAIR OF THE VEHICLE AFTER THE FIRST EVENT WOULD HAVE PREVENTED THE SECOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206425October 21, 2007
TIRES:TREAD/BELT
OUR SUV STARTED SERIOUSLY SKIDDING ON THE ROAD SURFACE WHILE DRIVING, CHECK THE TREAD AND FOUND INSIDE AND OUTSIDE OF TIRES EDGES BALD, AND CENTER OF TIRE ALSO POOR TREAD. SO FOR THE SAFETY OF MYSELF AND FAMILY I HAD ALL 4 TIRES REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205189October 8, 2007
STEERING: STEERING WHEEL/HANDLE BAR
STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203753September 13, 2007
STEERING
2004 TOYOTA HIGHLANDER BRAKES ENGAGED WHEN ACCELERATOR WAS DEPRESSED. CUSTOMER STATES THAT HE WAS IN A PARKING LOT HIT THE ACCELERATOR AND THE BRAKES APPLIED, AND THAT MADE THE ENGINE STALL. HE WAS UNABLE TO START THE VEHICLE. *KB THE DEALER FOUND THE STEERING ANGEL SENSOR WAS NOT OUT PUTTING CORRECTLY WHICH CAUSED THE VSC TO ACTIVATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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