Toyota Highlander Complaints (2013)

212 consumer complaints on file.

#10760954September 2, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING FAILED AND THE INSTRUMENT PANEL DISPLAYED THAT THE POWER STEERING NEEDED ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC COMPUTER THAT MANAGED THE STEERING NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.....UPDATED 10-27-15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760380August 31, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. MA 10/25/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759535August 26, 2015
FUEL/PROPULSION SYSTEM
UPON ACCELERATION THE VEHICLE HESITATES FOR 3-5 SECONDS, IT HAS HAPPENED NUMEROUS TIMES. WENT TO THE DEALER AND THEY SAY NOTHING WRONG. VERY DANGEROUS PULLING INTO A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759541August 26, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. UPDATED 1/12/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758699August 23, 2015
ELECTRICAL SYSTEM
ABOUT A WEEK AGO MY RIGHT REAR PASSENGER DOOR LOCK STARTED TO FAIL. THE DOOR WOULD NOT UNLOCK. THIS IS THE DOOR MY 5 YEAR OLD DAUGHTER USES. I TOOK IT TOO A DEALER AND WAS CHARGED $638 TOTAL TO REPLACE THE ACTUATOR. THE SERVICE TECH ACTUALLY MISQUOTED ME, I WOULD NEVER PAY THIS MUCH TO FIX THIS PART. UPON READING NOW I SEE THAT MANY, MANY PEOPLE HAVE THIS PROBLEM. MY CAR IS STILL UNDER 3 YEARS OLD. THE ACTUATORS SHOULD NOT FAIL. I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR. THIS IS A SEVERE SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. THESE CARS NEED TO BE RECALLED. I WILL BE CONTACTING TOYOTA TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747701August 10, 2015
ENGINE
WHILE ATTEMPTING TO TURN FROM A SIDE ROAD ONTO A MAIN ROAD, I NEEDED TO ACCELERATE TO BLEND INTO THE FASTER MOVING TRAFFIC. WHILE ATTEMPTING TO ACCELERATE THE ENGINE ACTED LIKE THE GAS PEDAL HAD NOT BEEN PRESSED BUT MAINTAINED THE PREVIOUS SLOW ENGINE SPEED DESPITE THE GAS PEDAL BEING FINALLY PRESSED TO THE FLOOR. WHILE MAINTAINING THE FULL GAS PEDAL POSITION THE ENGINE FINALLY REVVED UP AND THE SUV LURCHED FORWARD. I HAVE NOT BEEN PLACED YET INTO A HAZARDOUS SITUATION, BUT THAT IS BECOMING A REALITY. THIS HESITATION HAS RECURRED MORE THAN TWENTY TIMES SINCE THEN. NO, I HAVE NOT TAKEN THIS TO TOYOTA SINCE THEY APPEAR TO HAVE NO CONCERN FOR THE MANY FINE FOLKS REPORTING SIMILAR ENGINE STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744308July 28, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I PURCHASED THE 2013 HIGHLANDER NEW FROM A DEALER IN VIENNA, VA IN JULY 2013. THE AUTO STARTED A STRING OF ENGINE HESITANCY TO ACCELERATE PROBLEMS AT AROUND 5,000 MILES WHICH WAS REPORTED TO THE DEALER AT THE 5,000 MILE CHECK-UP AND AGAIN AT THE 7,500 MILE CHECKUP. THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM AND GAVE THE ENGINE A CLEAN BILL OF HEALTH. WE MOVED TO MN IN MAY 2014 AND THE HESITANCY OF THE CAR TO MOVE (ACCELERATE) FROM A STOPPED POSITION FOR SEVERAL SECONDS AFTER ENGAGING THE GAS PETAL CONTINUES AND IS INCREASING IN FREQUENCY. THE CAR HAS BEEN TAKEN IN TO THE LOCAL TOYOTA DEALER ON THREE OCCASIONS WITH THE SAME ANSWER THAT THERE IS NO PROBLEM WITH THE CAR. I HAVE BEEN IN TWO NEAR ACCIDENTS WHILE PULLING OUT IN TRAFFIC ON TO A HIGH SPEED DIVIDED HIGHWAY AND CONSIDER THIS A VERY SERIOUS SAFETY ISSUE. IT HAPPENS RANDOMLY, (THREE TIMES THIS PAST WEEK), BUT A PATTERN HAS DEVELOPED - MOST INCIDENTS OCCUR WHILE IDLING AT INTERSECTIONS FOR SOME TIME WAITING FOR TRAFFIC TO CLEAR, TRAFFIC LIGHTS, ETC, AND THEN MAKING A LEFT HAND TURN ONTO THE ROADWAY. THE CAR HAS EXHIBITED THIS BEHAVIOR ONLY A COUPLE TIMES WHILE MAKING A RIGHT HAND TURN FROM A IDLING START. THE SENSATION IS THAT THE ENGINE STALLED AND NO MATTER WHAT IS DONE WITH THE GAS PETAL NOTHING HAPPENS FOR ANYWHERE UP TO 4-5 SECONDS. WITH TRAFFIC MOVING AT 60 MILES AN HOUR AND ONE IS ATTEMPTING TO MERGE INTO TRAFFIC, A FIVE SECOND DELAY BRINGS THE ON-COMING TRAFFIC ALMOST 450 FEET CLOSER TO ONE BEFORE THE CAR STARTS TO MOVE REQUIRING MORE DISTANCE IN TRAFFIC GAPS TO OVERCOME A POTENTIAL STALL IN THE ROADWAY. I HAVE COME ACROSS ANOTHER LOCAL OWNER WITH THE SAME PROBLEM AND NOTE AT LEAST 15 OTHER COMPLAINTS ON THE WEB OF ALMOST THE EXACT CIRCUMSTANCES. WHAT DOES IT TAKE FOR TOYOTA TO RECOGNIZE THIS AS A SAFETY ISSUE? UPDATED 12/12/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731476July 1, 2015
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE CARPET WAS SOAKED WITH WATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING DRAIN WAS CLOGGED AND NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT). THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726473June 22, 2015
UNKNOWN OR OTHER
WATER IS LEAKING INTO THE VEHICLE, SOAKING CARPET AND THE FLOOR, EVERYTIME IT RAINS. LOTS OF WATER REMAINS IN THE FLOOR EVERYTIME IT HAPPENS, MOSTLY IN THE MIDDLE ROW, SMELLING BAD AFTER A WHILE. DEALER SAID THEY CAN'T FIND IT. !..UPDATED 08/13/15 *BF UPDATED 11/27/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725775June 17, 2015
ELECTRICAL SYSTEM
BLACK SHREDDED MATERIAL BLEW OUT OF THE AIR VENTS UPON STARTING THE CAR. IF I HAD NOT HAD THE A/C ON AND, RATHER, CHOSE TO TURN IT ON WHILE DRIVING, I MIGHT HAVE BEEN BLINDED BY THE LARGE AMOUNT OF SHREDDED MATERIAL THAT FLEW INTO MY FACE AND EYES. - THAT IS A LIABILITY AS FAR AS I AM CONCERNED. HAD I BEEN DRIVING, I CAN SEE THAT I WOULD HAVE HAD A VERY DIFFICULT TIME BEING ABLE CONTROL SOMETHING I COULD NOT SEE. I WAS TOLD BY THE DEALERSHIP THAT I MAY HAVE A RODENT ISSUE - I HAVE DONE SOME RESEARCH ON LINE AND HAVE LEARNED THAT TOYOTA, AMONG OTHER CAR MANUFACTURERS, IS CONSTRUCTING VEHICLE PARTS OUT OF BIODEGRADABLE PRODUCTS, INCLUDING SOY, CANE HUSKS, ETC., MAKING MY CAR A TASTY TREAT FOR NASTY ANIMALS. FURTHERMORE, THERE IS NOTHING THAT PREVENTS SOMETHING FROM CRAWLING FROM THE OUTSIDE INTO THE CABIN THROUGH THE ENGINE AND I BELIEVE THAT TO BE A MANUFACTURING DEFECT. I AM LOOKING FOR TOYOTA TO COVER THE COST OF FIXING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715971May 12, 2015
UNKNOWN OR OTHER
ON APRIL , 2015, MY VEHICLE WAS PARKED IN MY DRIVEWAY. THE LEATHER PANEL ON THE DOOR ON THE DRIVERS' SIDE MELTED WITH THE SUN REFLECTING ON IT. I HAVE BEEN LIVING IN THIS HOUSE FOR 33 YEARS AND HAVE PARKED MANY CARS IN THE SAME LOCATION. IT ALSO IT NOT VERY HOT IN MY AREA IN APRIL. THIS IS CLEARLY A DEFECT IN THE MATERIAL. THE LEATHER GETS SO HOT WITH THE SUN AND CAN EASILY BURN YOU IF TOUCHED WITH YOUR BARE SKIN. I CONTACTED MY LOCAL DEALERSHIP, GREENTREE TOYOTA, BROOKFIELD, CT. THE MANAGER THERE WAS BAFFLED "NEVER SAW ANYTHING LIKE THAT BEFORE." ABOUT 2 WEEKS LATER, I CONTACTED HIM SINCE I HEARD NOTHING BACK. HE ADVISED THAT THE DISTRICT SERVICE AND PARTS MANAGER WILL NOT REPLACE THE LEATHER SINCE IT'S NOT A DEFECT IN WORKMANSHIP. OF COURSE NO - IT'S A DEFECT IN MATERIAL! I WAS TOLD THAT SINCE THERE ARE NO OTHER CLAIMS OF THIS TYPE, IT IS NOT A DEFECT. I THEN CONTACTED TOYOTA CORPORATE OFFICES. THEY ADVISED THAT THEY CANNOT OVERRULE THE DISTRICT SERVICE AND PARTS MANAGER IN THIS PARTICULAR AREA?????? I'M HOPING YOUR COMPANY CAN OFFER SOME HELP IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705503April 13, 2015
VISIBILITY/WIPER, ELECTRICAL SYSTEM, STRUCTURE
WATER IS LEAKING INTO THE VEHICLE SOAKING CARPET AND ELECTRONICS. CAN BE A DAMAGED WINDSHIELD. WORRIED ABOUT SAFETY ON ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705059April 10, 2015
AIR BAGS
THIS VEHICLE HAS BEEN RETURNED TO TOYOTA SERVICE DEPARTMENT 4 TIMES FOR MESSAGE "CHECK SRS AIR BAG SYSTEM". THIS MESSAGE DEACTIVATES THE SIDE AIRBAGS FROM DEPLOYING. TOYOTA SERVICE HAS BEEN UNABLE TO RESOLVE THIS ISSUE. TOYOTA SERVICE HAS DONE THE FOLLOWING TO CORRECT THIS ISSUE. 1) REST THE MESSAGE "CHECK SRS AIRBAG SYSTEM" 2) CHECKED SENSOR AND WIRING UNDER PASSENGER SEAT 3) CONSULTED TOYOTA ENGINEERS. THIS PROBLEM ALWAYS OCCURS UNDER THE SAME CONDITION. THIS PROBLEM IS INTERMITTENT. THIS PROBLEM IS A SAFETY ISSUE FOR THE FRONT SEAT PASSENGER. WHEN FRONT SEAT PASSENGER IS SEATED AND THE CAR IS STARTED THE MESSAGE "CHECK SRS AIRBAG SYSTEM" APPEARS. THE MESSAGE REMAINS UNTIL THE CAR IS RETURNED TO TOYOTA. THIS PROBLEM IS NOT RELATED TO THE WEIGHT OF THE FRONT SEAT PASSENGER. THIS PROBLEM OCCURS WITH BOTH 120 AND 300 LBS FRONT PASSENGER. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704025April 6, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
EVERY TIME I SWITCH FROM BRAKE TO GAS PEDAL QUICKLY, THE CAR LOOSES POWER AS IF TO STALL. THEN IT REGAINS POWER AND ACCELERATES. IT ALSO HAPPENS IF I AM ON THE HIGHWAY AND TOUCH THE BRAKE PEDAL BEFORE ATTEMPTING TO PASS AND THEN I CAN'T GET POWER TO PASS FOR A COUPLE SECONDS. VERY SCARY AND DANGEROUS I THINK. THE DEALER EXPLAINED TO ME THAT TOYOTA HAD MADE A CHANGE TO MAKE THE COMPUTER IN CHARGE OF DECIDING IF ONE COULD ACCELERATE OR NOT RATHER THAN A DIRECT LINK FROM THE GAS PEDAL TO THE CARBURETOR. THE CONDITION IS UNNERVING AND I BELIEVE POTENTIALLY DANGEROUS AS I HAVE ALMOST BEEN IN ACCIDENTS WHEN I TRY TO ACCELERATE AND THE CAR WON'T RESPOND UNTIL IT IS READY TO ALLOW IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703727April 4, 2015
VEHICLE SPEED CONTROL
2013 TOYOTA HIGHLANDER HESITATES/STALLS OCCASIONALLY WHEN DRIVING. PRIMARILY OCCURS WHEN TURNING LEFT AFTER STOPPING AT A SIGN/LIGHT. THE HESITATION LAST FOR 5-10 SECONDS. HAVE ASKED DEALERSHIP TO LOOK AT IT 5 TIMES SINCE I PURCHASED THE CAR IN JULY 2013 BUT THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM DURING THEIR TEST DRIVES. THEY CONCLUDE THE "VEHICLE IS OPERATING AS DESIGNED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703233April 1, 2015
STEERING, SERVICE BRAKES
I TURNED ON MY CAR, PUT IT ON DRIVE WHEN I TRIED TO PRESS THE GAS AND TURN THE WHEEL TO GET OUT OF THE PARKING LOT THE STEERING WHEEL LOCKED SO HARD I COULD NOT TURN IT. I PRESSED ON THE BRAKES BUT THE BRAKES WERE NOT FUNCTIONING AT ALL AS I WAS PRESSING ON THE BRAKE PAD THE CHECK ENGINE LIGHT CAME ON AND SO DID THE BRAKE LIGHT ON THE DASH BOARD, ON THE BIG SCREEN WHERE IT SHOWS MY INFO AND OTHER FANCY GADGETS SHOWED "BRAKE MALFUNCTION PARK CAR IN SAFE ZONE" AS THE CAR DROVE FORWARD BY ITSELF AND THE BRAKES WERE NOT WORKING THE CAR HIT AN EMPTY PARKING SPACE TO COME TO A COMPLETE STOP. I WAS AT A SCHOOL PARKING LOT WITH KIDS EVERYWHERE AROUND ME! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10690855February 26, 2015
STRUCTURE:BODY
ON 2/20/2015 MY PARKED TOYOTA WAS HIT IN THE FRONT BUMPER CAUSING DAMAGE. THE PARTY THAT HIT ME CARRIED STATE FARM INSURANCE. THEY ADMITTED FAULT AND SENT ME TO ONE OF THEIR PREFERRED SHOPS. THE SHOP INFORMED ME THAT STAE FARM WOULD NOT ALLOW THEM TO INSTALL A NEW BUMPER SINCE MY VEHICLE HAS 10,753 MILES ON IT. STATE FARM FORCED THEM TO SOURCE A USED BUMPER, EVEN THOUGH THIS IS PART OF THE TOYOTA SAFETY SYSTEM. I WOULD NOT ALLOW THE USED PART TO BE INSTALLED. SENATOR RICHARD BLUMENTHAL LAST WEEK ASK THE ATTORNEY GENERAL AND DOJ TO INVESTIGATE THIS PRACTICE OVER SAFETY CONCERNS. THESE USED PARTS HAVE NOT BEEN TESTED OR CERTIFIED AS SAFE BY THE ORIGINAL MANUFACTURER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10683283February 13, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON SUNDAY, JANUARY 18, 2015 AT APPROXIMATELY 7:50AM MST, AFTER FILLING UP THE GAS TANK AT THE HOLIDAY GAS STATION ON PLEASANT GROVE BOULEVARD IN PLEASANT GROVE, UT, I BEGAN TO PULL AWAY FROM THE GAS PUMPS. BEFORE EXITING THE GAS STATION, AND AFTER MOVING ABOUT 20 FEET AT ABOUT 5 MPH, THE ENGINE SUDDENLY REVVED UP TO AROUND 4000 RPM. I IMMEDIATELY TOOK MY FOOT ENTIRELY OFF OF THE GAS PEDAL AND SLAMMED MY FOOT DOWN ON THE BRAKE, HOLDING THE BRAKE DOWN FIRMLY. DESPITE NOTHING PRESSING ON THE GAS PEDAL, AND DESPITE THE BRAKE PEDAL BEING VERY FIRMLY AND CONTINUOUSLY PRESSED, THE ENGINE CONTINUED TO CYCLE AT EXACTLY THE SAME HIGH RPM AND THE VEHICLE CONTINUE TO MOVE FORWARD, STRAINING AGAINST THE BRAKE. I THEN SWITCHED THE GEAR FROM DRIVE INTO NEUTRAL. THE VEHICLE STOPPED MOVING, BUT THE ENGINE CONTINUED TO REV AT EXACTLY THE SAME RPM. AT THIS TIME, THE ENGINE WAS CONTINUOUSLY REVVING AT APPROXIMATELY 4000 RPM, THE CAR WAS NOT MOVING, THE GEAR WAS SET TO NEUTRAL, NOTHING WAS PRESSING ON THE GAS/ACCELERATOR PEDAL, AND I WAS FIRMLY PRESSING ON THE BRAKE PEDAL. I THEN EXAMINED THE DRIVER FOOTWELL TO MAKE SURE THAT NOTHING COULD POSSIBLY BE PRESSING ON THE GAS PEDAL AND INDEED THERE WERE NO OBSTRUCTIONS IN THE DRIVER FOOTWELL. I THEN TOOK MY FOOT OFF OF THE BRAKE AND PUMPED THE GAS PEDAL SEVERAL TIMES BUT THE ENGINE DID NOT RESPOND IN ANY WAY TO THIS ACTION ? RATHER IT CONTINUED TO SIMPLY REV AT THE CONSTANT HIGH RPM. I THEN TURNED OFF THE IGNITION, AT WHICH TIME THE ENGINE STOPPED AND THE VEHICLE WAS ENTIRELY OFF. I THEN SWITCHED THE GEAR INTO PARK, AND THEN STARTED THE IGNITION AND THE VEHICLE STARTED NORMALLY. I PROCEEDED TO SWITCH THE GEAR INTO DRIVE, AND PRESSED ON THE ACCELERATOR AND THE VEHICLE MOVED FORWARD AS EXPECTED WITHOUT ANY UNEXPECTED ACCELERATION. SINCE THEN, THE VEHICLE HAS BEHAVED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682172February 9, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE AIRBAG OFF WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673101January 16, 2015
STRUCTURE:BODY, ENGINE, AIR BAGS
I REAR ENDED A CAR IN FRONT OF ME. DAMAGE MINIMAL TO HIS CAR. MY HIGHLANDER SUSTAINED OVER 10 THOUSAND DOLLAR FRONT DAMAGE. MY AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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