Toyota Highlander Complaints (2004)

286 consumer complaints on file.

#10269450May 19, 2009
STEERING
STEERING. LOOSENESS WHEN TURNING LEFT OR RIGHT. DEALER REPLACED PART (45220-48150 SHAFT ASSY) @ A COST OF $387.93 (THIS WITH A 15% DISCOUNT). IN READING YOUR COMPLAINTS FILED, I NOTE THIS WASN'T T/1ST TIME THIS HAS BEEN REPORTED & AS STATED, THERE IS A DEALER SERVICE ADVISORY ON IT. I ALSO TOOK NOTE THAT THERE APPARENTLY HASN'T BEEN ANY ACTION 2 RESOLVE THE MATTER (IE, THE OWNER CONTINUES 2 PAY 4 REPAIRS). SHOULD NOT TOYOTA B REQUIRED 2 COVER THIS TYPE OF REPAIR ? LIKE WE'RE TALKING STEERING HERE. IS IT GOING TO TAKE SOMEONE WHO JUST LET'S THE PROBLEM GO TO THE POINT WHERE HE/SHE LOOSES CONTROL OF THE VEHICLE & THERE IS PHYSICAL INJURY OR DEATH? I WAS HESITANT TO WRITE THIS UP BECAUSE I DON'T SEE WHERE N INVESTIGATION HAS BEEN CONDUCTED (DID I JUST MISS IT?). MY VEHICLE HAS JUST UNDER 55K MILES ON IT (ALL OF THEM ONROAD) &S BEEN MAINTAINED BY THE DEALER. TO ME IT LOOKS LIKE A $$$ MAKER 4 THE DEALER & A CALCULATED DECISION BY TOYOTA THAT ENOUGH OF THOSE REQUIRING THE REPAIR WOULDN'T COMPLAIN; LOOKS LIKE TOYOTA WINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266458April 23, 2009
ELECTRONIC STABILITY CONTROL (ESC)
I AM THE OWNER OF A 2004 TOYOTA HIGHLANDER 2WD. THIS VEHICLE IS IN EXCELLENT CONDITION, LOW MILEAGE (ABOUT 40,000) AND HAS NEVER BEEN IN AN ACCIDENT. ON APRIL 19, THE VEHICLE STABILITY CONTROL/ANTI-SLIP BUZZER SOUNDED. THE ICON LIT ON THE DASHBOARD, AND THE VEHICLE STARTED TO BREAK AS IF THE CAR WAS SLIPPING. THE ROAD WAS DRY, OUR SPEED WAS EXTREMELY LOW (ABOUT 15MPH), AND THERE WAS NO REASON FOR THIS TO HAPPEN. THANKFULLY, WE WERE JUST OUT OF OUR DRIVEWAY AND COULD TURN SAFELY AROUND THOUGH THE PROBLEM PERSISTED. ON APRIL 20TH, WE PHONED TOYOTA OF KEENE TO MAKE AN APPOINTMENT TO BRING IN OUR VEHICLE. WE WEREN'T THRILLED WITH THE PROSPECT OF DRIVING UNDER THESE CONDITIONS, BUT FIGURED IF WE KEPT TO LOW SPEEDS WE SHOULD BE ABLE TO MAKE IT SAFELY. WE TOOK DOWN THE TOW COMPANY'S NUMBER JUST IN CASE. ON APRIL 21ST, MY HUSBAND SET OUT FOR THE APPOINTMENT FOR REPAIR IN KEENE. ABOUT 10 MILES FROM HOME, THE PROBLEM SUDDENLY WENT AWAY. THE SKID WARNING LIGHT WENT OUT AND THE VEHICLE STOPPED BREAKING AUTOMATICALLY. MY HUSBAND MADE IT THE REST OF THE WAY TO TOYOTA OF KEENE WITHOUT ANY ISSUES. AFTER A TEST DRIVE, THE TECHNICIAN STATED, 'THAT WAS THE SCARIEST TEST I'VE EVER EXPERIENCED,' AS THE PROBLEM HAD RETURNED WHILE HE WAS ON THE ROAD. BUT BY THE TIME HE RETURNED TO THE SHOP AND HOOKED UP THE CAR TO DIAGNOSTIC COMPUTERS, THE PROBLEM HAD AGAIN CEASED. TOYOTA OF KEENE HAS HAD MY VEHICLE SINCE APRIL 21ST, AND HAS BEEN UNABLE TO REPAIR IT OR OFFER ANY SOLUTION TO THIS ISSUE. THEY CLAIM THAT THEY CAN'T REPAIR IT IF THEY CAN'T REPLICATE THE PROBLEM WHILE THE VEHICLE IS HOOKED UP TO COMPUTERS. THOUGH I UNDERSTAND THIS EXPLANATION, IT DOES NOTHING FOR THE SAFETY OF MY FAMILY, AS WELL AS ANYONE ELSE ON THE ROAD. I CONTACTED THE TOYOTA COMPLAINT CENTER AND THEY OPENED UP A CASE NUMBER BUT WERE ESSENTIALLY USELESS IN ASSISTING ME. I DID SOME RESEARCH ON LINE AND FOUND A TECHNICAL SERVICE BULLETIN AS WELL AS CUSTOMER COMPLAINTS ABOUT THIS VERY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259942February 25, 2009
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WIFE WAS DRIVING ON CLEAN DRY ROAD. SUDDENLY, THE VCS LIGHT AND TRACTION LIGHTS CAME ON THE DASHBOARD WHILE ALARM SOUNDING CAME ON AS WELL. CAR SUDDENLY BRAKED, BRAKES MADE A GRINDING SOUND, AND CAR JERKED TO THE RIGHT. TRIED TO DRIVE FORWARD AND IT WOULD NOT GO OVER 10MPH. IF THE CAR DID, THE ABOVE HAPPENED AGAIN. CAR WAS NOT DRIVABLE, AND WAS TOWED TO THE NEAREST TOYOTA DEALERSHIP. THE SITUATION WAS VERY DANGEROUS, AS THE BEHAVIOR OF THE CAR, NOT CONTROLLED BY MY WIFE, THE DRIVER, COULD HAVE EASILY CAUSED AN ACCIDENT. TURNS OUT, THE DEALERSHIP STATED THE STEERING ANGLE SENSOR WENT ON THE CAR. FIRST...THE CAR ONLY HAS 53K MILES ON IT. THIS IS NOT A 'WEAR AND TEAR' PART. THIS PART SHOULD NEVER GO WITH ONLY THIS MANY MILES ON IT. GARBAGE. SECOND, THE FAILURE OF THIS PART CAUSES A VERY DANGEROUS SITUATION ON THE ROAD, AS ONCE IT GOES, THE DRIVER BASICALLY HAS NO CONTROL OVER THE CAR UNTIL IT SLOWS DOWN TO UNDER 10 MILES AN HOUR. TOYOTA NEEDS TO STAND BEHIND THEIR PRODUCT, FOCUS ON THE SAFETY OF THE PUBLIC, AND ISSUE A RECALL FOR THIS PROBLEM. I'VE RESEARCHED THIS ON THE INTERNET AND THERE ARE MANY, MANY COMPLAINTS AND DOCUMENTED CASES OF THIS SAME PROBLEM HAPPENING ON TOYOTA VEHICLES. THE DEALERSHIP FIXED THE PART FOR $700. RIP OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258737February 16, 2009
ELECTRICAL SYSTEM
THE HEAT WOULD NOT ALWAYS WORK. IT WOULD BLOW COLD AIR. SOMETIMES I COULD MOVE THE KNOB AROUND AND IT WOULD COME BACK ON BUT IT DIDN'T ALWAYS WORK LIKE THAT. I GOOGLED THE PROBLEM AND CAME UP WITH MORE THAN A DOZEN PEOPLE WITH THE SAME PROBLEM. THEY DEALER SAID THE PART WAS OVER $600 TO REPLACE, THEN ON TOP OF THAT, THE DECAL WAS GOING TO COST ANOTHER $30. ONE OF THE GOOGLE SEARCHES HAD A FIX FOR IT. IT INVOLVED REMOVING THE GLOVEBOX AND PULLING THE CIRCUIT BOARD OUT. THEY SAID THERE WOULD PROBABLY BE A WIRE THAT WAS BROKEN OFF AND SURE ENOUGH THERE WAS. MY HUSBAND SOLDERED IT BACK ON, PUT THE BOAR BACK IN, AND IT WORKS LIKE A CHARM NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258743February 16, 2009
VISIBILITY
THE VEHICLE'S HEATING AND AIR SYSTEM CAUSES ME TO HAVE TO "JOGGLE" THE KNOB SEVERAL TIMES PRIOR TO IT BEGINNING TO PERFORM THE SPECIFIED NEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258777February 16, 2009
VISIBILITY
VEHICLE BLOWS HOT AIR WHEN VENTILATION SYSTEM IS TURNED ON, EVEN WHILE A/C IS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255968January 22, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HEAT DOES NOT ALWAYS WORK IN THE VEHICLE. SHE MUST TOGGLE WITH THE KNOBS IN ORDER FOR THE HEAT TO FUNCTION PROPERLY. OFTENTIMES WHEN THE HEATING SYSTEM WAS ACTIVATED, IT WOULD BLOW COLD AIR. IN ADDITION, WHEN THE COOLING SYSTEM WAS ACTIVATED, IT WOULD PRODUCE WARM AIR. THE DEALER STATED THAT THIS WAS A CONSISTENT FAILURE WITH THE HIGHLANDER, BUT NO REPAIRS COULD BE MADE DUE TO WARRANTY STIPULATIONS. THE MANUFACTURER STATED THAT THEY DID NOT HAVE ANY INFORMATION OR COMPLAINTS PERTAINING TO THIS TYPE OF FAILURE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255541January 19, 2009
AIR BAGS
2004 TOYOTA HIGHLANDER AIRBAGS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255594January 19, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE PASSENGER WINDOWS ON MY TOYOTA HIGHLANDER HAVE COME OFF THE TRACKS FOR THE SECOND TIME IN TWO YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254926January 13, 2009
VISIBILITY
THE HEATER INSIDE MY CAR WON'T TURN OFF. I HAVE HOT AIR BLOWING CONTINUOUSLY, EVEN WHEN THE AIR SYSTEM IS TURNED OFF! THIS MAKES THE CAR DANGEROUS TO DRIVE FOR VERY LONG. (T>100 MOST OF TIME) THERE WAS NO ACCIDENT OR INCIDENT, IT JUST STARTED. THE PROBLEM IS WELL DOCUMENTED ON VARIOUS CAR FORUMS ONLINE DUE TO WIRE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254194January 7, 2009
SERVICE BRAKES, ELECTRIC
WE WERE TRAVELING IN THE VEHICLE, APPROX. 20-25 MPH WHEN SUDDENLY THE RIGHT FRONT BRAKE LOCKED FOR A FEW SECOND, RELEASED AND THEN ABOUT 10 SECONDS LATER, LOCKED AND RELEASED ONCE AGAIN. IT WAS AS IF WE HAD SLAMMED ON THE BRAKES AS HARD AS POSSIBLE, ONLY ON THE RIGHT DRIVER'S SIDE BRAKE. WHEN WE TOOK IT TO THE DEALER, THE CODES LEAD THE TECHNICIAN TO AN OPEN CIRCUIT ON THE ABS ACTUATOR, HOWEVER, THE WARRANTY COMPANY WOULDN'T FIX OR CORRECT THE PROBLEM BECAUSE 1) THEY COULDN'T REDUPLICATE THE PROBLEM; AND 2) THE PART IN QUESTION IS A SMALL PART WITHIN A $3,500 LARGER PART, OF WHICH THE ENTIRE $3,500 PART WOULD HAVE TO BE REPLACED. THEY TOLD US TO WAIT UNTIL IT HAPPENED AGAIN TO BRING IT BACK TO THE DEALERSHIP. APPROX. ONE MONTH LATER, THE VEHICLE DID THE SAME THING, HOWEVER, IT WAS ON THE FREEWAY AT APPROX. 70 MPH. THE IMPACT WAS LESS HARD AS THE SPEED WOULDN'T ALLOW THE BRAKE TO FULLY STOP THE VEHICLE. THE WARRANTY AGENT AGAIN DENIED RESOLVING THE PROBLEM BECAUSE THEY COULDN'T DUPLICATE IT IN THEIR PRESENCE AND THE CODES WERE DEEMED INCOMPLETE AND THEREFORE, NO REPAIR. I AM CONCERNED THIS MIGHT CAUSE A SERIOUS ACCIDENT AND/OR DAMAGE TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254022January 6, 2009
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING 5 MPH, THE CONTACT EXPERIENCED UNWANTED TRACTION CONTROL ACTIVITY, WHICH CAUSED THE VEHICLE TO BRAKE EXCESSIVELY. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE MECHANIC REPROGRAMMED THE PCM MEMORY, WHICH REMEDIED THE FAILURE. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. CURRENTLY, THE FAILURE HAS NOT RESURFACED. THE FAILURE MILEAGE WAS 49,450. UPDATED 01-26-09 *BF UPDATED 01/27/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252755December 24, 2008
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
THE CAR'S VSC (VEHICLE SKID CONTROL) SYSTEM ACTIVATED ON A DRY STRAIGHT ROAD. THE BRAKES WENT ON AND REDUCED THE SPEED TO ABOUT 5MPH, MAKING THE CAR UNDRIVABLE. GLAD THIS DIDN'T HAPPEN IN TRAFFIC. THE CAR WAS TURNED OFF, AND RESTARTED, AND I COULD GET IT TO ABOUT 10MPH, AND THEN IT WOULD APPLY THE BRAKES QUICKLY AND REDUCED POWER NO-MATTER WHAT THE THROTTLE POSITION WAS, AND THE CAR WAS LIMITED TO ABOUT 5MPH. ONCE THIS HAPPENED THE CAR HAS NOT BEEN ABLE TO BE DRIVEN, UNLESS THE FUSES FOR THE ANTI-LOCK BRAKES ARE REMOVED. I DID THIS JUST TO GET IT TO THE DEALER... IT HAD BUZZERS AND WARNING LIGHTS GOING OFF. THE DEALER LOOKED AT IT AND THOUGHT THAT IT WAS THE ANTI-LOCK BRAKE & VSC "ECU", WHICH WAS GOING TO COST $2,400, BUT THERE COULD BE EXTRA SENSORS THAT NEEDED TO BE REPLACED TOO. THIS SEEMED VERY EXCESSIVE SO I DIDN'T HAVE THE WORK DONE. NOW THE CAR IS SITTING. I'VE HEARD THERE IS A SERVICE BULLETIN OUT ON THIS BUT I HAVEN'T BEEN ABLE TO FIND IT. I'VE HEARD THAT IT CAN BE THE STEERING ANGLE SENSOR, OR THE WHEEL ROTATIONS SENSORS, OR THE G-CENTER (ACCELEROMETER). EACH ONE IS SEVERAL HUNDRED DOLLARS APIECE. A FAILURE IN THE SKID CONTROL SYSTEM SHOULD JUST STOP WORKING AND NOT CAUSE THE BRAKES TO BE SLAMMED ON, LEAVING THE CAR UNDRIVABLE. AND THE REPAIR COST SHOULD NOT BE $2,500 TO OVER $4,000. THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252173December 18, 2008
VISIBILITY
COMPLETE LOST OF HEAT FROM DEFROSTER AND HEATER. SEEM TO BE A GENERIC PROBLEM WILL ALL TOYOTA HIGHLANDERS OR MANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251753December 14, 2008
ELECTRICAL SYSTEM
SINCE I BOUGHT THE CAR IN 2004, I WOULD HAVE TROUBLE WITH THE CLOCK - SOMETIMES IT WOULD SHOW OTHER TIMES NOT. I HAVE A NAVIGATION SYSTEM IN THE CAR AND THE TIME IS TIED INTO IT. THIS YEAR, THE GPS STOPPED WORKING, AND WOULD KNOCK OUT THE RADIO, HEAT AND DEFROSTER. WHEN I BROUGHT IT TO TOYOTA, THEY SAID IS WAS A GPS FAILURE AND SINCE I WAS NOT UNDER WARRANTY ANYMORE, IT WOULD COST ME ABOUT $1600.00 TO REPLACE IT. I WOULD THINK THAT SOMETHING I COMPLAINED ABOUT FROM THE BEGINNING WOULD BE LOOKED NOT AND THAT A RECALL SHOULD HAVE OCCURRED IF THE DEFROSTING SYSTEM DIDN'T WORK. THAT IS A DRIVING DANGER. I HAD TO PAY FOR IT FOR THE WINTER BUT AM NOW LOOKING FOR A NEW CAR AND WILL SURELY NOT BE LOOKING AT A TOYOTA EVER AGAIN. SINCE I GOT THE REFURBISHED GPS, MY TIME IS ALWAYS THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250015November 27, 2008
ELECTRICAL SYSTEM
NAVIGATION SYSTEMS SAYS EXTERNAL SYSTEM IS DISCONNECTED CAUSING THE HEAT/ AIR CONDITIONER & DEFROSTER TO BE DISABLED NEW SYSTEM WILL COST 5795.00 USED PART WILL COST 1500-1700.00 CAR ONLY HAS 41,864 2004 TOYOTA HIGHLANDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250016November 27, 2008
STEERING
HEARD A CLICKING SOUND WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247652November 4, 2008
STEERING
WHILE DRIVING ON BUSY HIGHWAY THE STEERING OF MY TOYOTA BECAME IMPOSSIBLE I MANAGED TO GET CAR OFF OF ROAD . HAD VEHICLE TOWED TO GARAGE THE STEERING ANGLE SENSOR HAD GONE BAD THE MECHANIC ADVISED ME THAT THIS WAS A DANGEROUS SITUATION. I WAS ALSO INFORMED THAT THERE HAD BEEN A TECHNICAL SERVICE BULLETIN SENT OUT ON THIS SITUATION. I JUST FEEL THAT THE OWNERS NEED TO BE AWARE OF THIS SITUATION AND TOYOTA SHOULD TAKE SOME RESPONSIBILITY FOR THIS DANGEROUS DEFAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247404October 31, 2008
STEERING
AFTER STARTING MY CAR AND DRIVING IT TWO BLOCKS, THE VSC LIGHT AND AUDIBLE WARNING BUZZER WENT ON AT THE SAME TIME MY CAR LOST TRACKING AND STARTED VEERING TO THE LEFT. I WAS ABLE TO GET THE CAR HOME, BUT THE SAME THING HAPPENED AS SOON AS I DROVE IT 3 BLOCKS TO A SERVICE STATION. DIAGNOSTICS DISCOVERED THE STEERING ANGLE SENSOR WAS DEFECTIVE. THE PART WAS REPLACED FOR $630.11. I SEE THIS AS EXTREMELY DANGEROUS AS IT COULD HAVE POTENTIALLY RESULTED IN A CAR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244466October 6, 2008
EQUIPMENT
THE GPS IN MY 2004 TOYOTA HIGHLANDER GOES ON AND OFF WITHOUT WARNING. WHEN IT DOES IT DISABLES THE DEFROSTER, AC AND HEAT. I DON'T CARE ABOUT THE GPS, BUT WHEN IT DISABLES MY DEFROSTER, IT IS A SAFETY ISSUE. IT SHOULD HAVE BEEN A RECALL FROM THE MANUFACTURER. TOYOTA HAS INFORMED ME A NEW GPS WILL COST $5,000.00. I CAN PUT A USED ONE IN FOR $1,500.00. THIS IS AN UNFAIR PRICE TO HAVE A NECESSARY SAFETY FUNCTION, THE DEFROSTER, TO WORK. DEFROSTER ARE REQUIRED FOR STATE INSPECTION. DO YOU HAVE ANY SUGGESTIONS FOR TOYOTA TO ADDRESS THIS ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Highlander