Toyota Highlander Complaints (2013)

212 consumer complaints on file.

#11061497January 9, 2018
POWER TRAIN
OVER NIGHT MY PARKED SUV MOVED 10 FEET BACKWARDS ON A VERY SLIGHT UP SLOPED PARKING SPACE AT MY HOME. IT WAS LOCKED, IN PARK AND NO ICE UNDERNEATH. I DID NOT MOVE IT AFTER FIRST NOTICING INCIDENT, BUT IT THEN MOVED ANOTHER 2 FEET THIS MORNING. THEN LATER I GOT IN AND MOVED IT BACK TO ORIGINAL PLACE, PUT IT IN PARK AND IT CAME TO AN ABRUPT STOP. THEN SET PARKING BRAKE SO THIS DOESN'T HAPPEN AGAIN. CALLED SOUTH HILLS TOYOTA AND THEY WERE NOT AWARE OF ANY CAUSE OR PROBLEM. PLEASE ADVISE, RJM PS: NO ICY CONDITIONS INVOLVED. SMART KEY WAS IN HOUSE ON TABLE. NO ONE IN HOUSEHOLD MOVED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061006January 7, 2018
ELECTRICAL SYSTEM
POWER TRAIN FAILED WHILE DRIVING ALONG A CITY STREET AT 30MPH- CAR HAD NO POWER- CHECK HYBRID COMPONENTS AND CHECK BRAKE SYSTEM LIGHTS APPEARED ON THE CENTER CONSOLE- I BELIEVE IT FAILED DUE TO THE HYBRID ELECTRICAL SYSTEM AND IS IDENTICAL TO DESCRIPTIONS OF EARLIER HYBRID INVERTER FAILURES IN 2006-2010 MODELS OF HIGHLANDER AND LEXUS THAT WERE RECALLED BY TOYOTA-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040314October 27, 2017
UNKNOWN OR OTHER
TAKATA RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023612September 15, 2017
STEERING
WHEN TURNING RIGHT THE STEERING WAS MAKING A CLICKING/KNOCKING SOUND. I ONLY HAVE 30000 MILES ON THE CAR, WHICH I HAVE HAD 100000 PLUS MILES ON CARS AND NEVER HAD THIS ISSUE. APPARENTLY TOYOTA HAS DIAGNOSED THIS WITH A BAD U-JOINT IN THE STEERING INTERMEDIATE SHAFT WITH A HEFTY PRICE TAG TO FIX. THIS SEEMS LIKE A COMPLAINT FROM MULTIPLE PEOPLE AND ON MULTIPLE SITES. I THINK THIS SHOULD BE LOOKED INTO BY TOYOTA AND CONSIDERED A RECALL ITEM. VERY DISAPPOINTED IN MY TOYOTA RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019898August 26, 2017
VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM AGAIN WHILE APPLYING BOTH FEET ON THE BRAKE PEDAL. I WAS NOT IN CONTROL OF THE VEHICLE AS IF SOMETHING WAS PRESSING THE GAS PEDAL WHILE I WAS STOPPED. IN BOTH OF THESE ACCIDENTS SITUATIONS I HAD PROGRESSED FORWARD STOPPING AND STARTING. ONCE IN A DRIVE THRU AND THE SECOND TIME IN LINE LEAVING A SHOPPING CENTER. IT IS AS IF THE CAR WANTS TO KEEP GOING FORWARD AFTER MULTIPLE STOPS AND STARTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11015102August 14, 2017
STRUCTURE:BODY
THE SIDE MIRROR ON THE DRIVERS SIDE CREATES A TERRIBLE BLIND SPOT WHEN MAKING LEFT HAND TURNS. MYSELF AND HUSBAND HAVE BOTH NEARLY BEEN IN ACCIDENTS HAD THE PERSON IN PASSENGER SEAT NOT YELLED AT THE DRIVER. A CAR IS EASILY HIDDEN BEHIND THE MIRROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012219August 1, 2017
STEERING
KNOCKING SOUND AND VIBRATION FELT ON STEERING WHEEL WHEN TURNING RIGHT. IT ONLY OCCURS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012220August 1, 2017
STEERING
STEERING MAKES NOCKING SOUND (AND STEERING WHEEL VIBRATES) WHEN TURNING RIGHT WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995882June 19, 2017
EXTERIOR LIGHTING
WHEN I TURN THE SIGNAL LEFT BOTH FLASHERS BLINKS. WHEN I TURN THE SIGNAL RIGHT BOTH FLASHERS BLINKS. I CHECKED HAZARDS LIGHT BUTTON AND IT IS NOT PRESSED. BOTH SIGNALS FLASHERS ARE BLINKING AT SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986356May 18, 2017
STRUCTURE:BODY
LIFTGATE POWER BACK DOOR DOES NOT CLOSE COMPLETELY. BEFORE IT CLOSES, IT BEEPS AND OPENS AGAIN. PROBLEM WAS REPAIRED UNDER WARRANTY, AND NOW IT IS HAPPENING AGAIN. YOU MAY THINK THAT THE LIFTGATE HAS BEEN CLOSED, BUT IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980861April 26, 2017
UNKNOWN OR OTHER
I HAVE A 2013 TOYOTA HIGHLANDER LIMITED. THE ACTUATOR ON THE FRONT PASSENGER AND DRIVER SIDE HAVE STOPPED WORKING. THE SYMPTOM IS THAT WHEN YOU APPROACH THE DRIVER'S SIDE DOOR WITH THE KEY FOB, THE DRIVER'S DOOR WILL NOT OPEN. THE DOOR ONLY OPENS USING THE BYPASS KEY. WHEN INSIDE THE CAR, PRESSING THE LOCK / UNLOCK BUTTON DOES NOT LOCK OR UNLOCK FRONT PASSENGER OR DRIVER'S SIDE DOORS ONLY THE REAR PASSENGER DOORS. FRONT PASSENGER AND DRIVER SIDE DOOR CAN ONLY BE OPENED BY MANUALLY PULLING THE DOOR HANDLE. TOYOTA GOT A BUNCH OF BAD ACTUATORS AND THEY ARE REFUSING TO CLASSIFY THIS PROBLEM AS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970787April 5, 2017
ELECTRICAL SYSTEM
I HAVE HAD TO REPLACE EVERY AUTOMATIC OPENER DOOR LOCKS ON EVERY DOOR AND SOME TWICE (EARLY 2014 TO PRESENT). THEY CAN'T TELL ME WHY THE KEEP FAILING. NOW THAT THE CAR IS OUT OF WARRANTY I NOW HAVE 2 MORE AUTOMATIC DOOR LOCKS THAT HAVE FAILED. I HAVE ANOTHER FRIEND WHO OWNS A HIGHLANDER AND HE IS HAVING THE AUTOMATIC DOOR OPENERS FAIL. THIS MUST BE A DEFECT IN THE DESIGN OF THESE LOCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960130March 11, 2017
STEERING
OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS FAILING AND CAUSING THE CLUNKING NOISE AND RECOMMENDED REPLACING THIS PART FOR SAFETY REASONS. WE CONCURRED AND HAD THE WORK COMPLETED. I DISCUSSED THIS SITUATION WITH THE SERVICE REP AT GULLO TO SEE IF THEY COULD DETERMINE THE CAUSE OF THIS PART FAILURE. THEY COULD NOT SUGGEST ANY CAUSE SO I SUGGESTED THAT THE ACCIDENT THE VEHICLE WAS INVOLVED IN IN OCTOBER OF 2013 MIGHT BE THE CULPRIT. GULLO WOULD NOT CONFIRM THE POSSIBILITY BY WOULD WORK WITH MY INSURANCE COMPANY, USAA. USAA HAS REJECTED THIS THEORY AND WILL NOT PAY FOR THE REPAIR OF THE STEERING COLUMN'S MID SHAFT. THIS PART SHOULD NOT BE FAILING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10958750March 6, 2017
ELECTRICAL SYSTEM
THE DOOR LOCKS ARE FAILING ONE BY ONE. IT SEEMS TO BE BAD ACTUATORS. FIRST, ONE DOOR WASN'T LOCKING AUTOMATICALLY WHEN PRESSING LOCK ON THE KEY FOB. NOW, I HAVE 2 DOORS NOT LOCKING AUTOMATICALLY WHEN I HIT LOCK ON THE KEY FOB. I FEEL THIS POSES A SAFETY HAZARD FOR MYSELF AND MY BELONGINGS BECAUSE IF I EVER NEEDED TO ENTER MY CAR QUICKLY WITH MY 2 KIDS, I CANNOT. THIS OCCURS WHILE VEHICLE IS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949221February 3, 2017
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
AT 37,500 MILES WHILE MOVING THE CHECK ENGINE AN TRACTOR OFF WARNING LIGHT CAME ON. THE DEALER CHARGED $125.00 TO REPLACE THE GAS CAP. IF THIS IS A SYSTEMIC PROBLEM WITH TOYOTA I BELIEVE IT SHOULD BE RECALLED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945482January 16, 2017
ENGINE, FUEL/PROPULSION SYSTEM
UPON ENTERING INTO CAR AFTER IT HAD BEEN PARKED I SMELLED GASOLINE. WIFE SAID SHE HAD JUST FILLED UP BEFORE COMING HOME AND PERHAPS SPILLED SOME. I GOT OUT OF VEHICLE AND CHECKED AND SAW SMALL PUDDLE OF GASOLINE WHERE CAR HAD BEEN PARKED. MOVED CAR AWAY FROM HOUSE AND RAISED HOOD TO VENT ENGINE COMPARTMENT. I REMOVED FRONT SKID PLATE/PANEL TO FIND LEAK AND ALLOW FURTHER AIR CIRCULATION. I POWER CYCLED KEY AND SAW FUEL LEAK AGAIN. AFTER FURTHER INVESTIGATION FOUND WERE MAIN FUEL LINE WAS MISTING ONTO ENGINE AND SURROUNDING PARTS. LEAKS WERE COMING FROM MIDDLE PORTION OF HOSE AND NOT AT CONNECTIONS. NEXT DAY I HAD MY CAR TOWED TO THE DEALER. THEY SUSPECTED RODENT DAMAGE. UPON INSPECTION THERE WAS NO EVIDENCE OF "CHEWING" OR OTHER TYPE OF EXTERNAL DAMAGE. A REPLACEMENT LINE WAS ORDERED AND INSTALLED. I WAS CHARGED FOR THE REPAIRS. I HAVE KEPT THE ORIGINAL FUEL LINE FOR FURTHER INVESTIGATION. DEALER HAD NO EXPLANATION OF THE CAUSE OF THE FAILURE. I FEEL BLESSED THAT WE DID STOP WHEN WE DID OTHERWISE IT WOULD OF RESULTED IN AN GASOLINE FED ENGINE FIRE BECAUSE OF THE GAS SPRAYING ONTO THE EXHAUST AND OTHER HOT ENGINE PARTS IN A CONFINED AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929571December 2, 2016
UNKNOWN OR OTHER, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MY PROBLEM IS WITH THE LOW TIRE WARNING SYSTEM. MY ISSUE IS THAT YOU CANNOT MANUALLY RESET THIS WARNING LIGHT AS WITH OTHER CARS. I HAVE HAD TO TAKE MY CAR TO THE DEALER TWICE IN THE LAST 12 MONTHS FOR THEM TO PROPERLY INFLATE/RESET THE SYSTEM. ALL MY TIRES WERE PROPERLY INFLATED EXCEPT FOR THE SPARE. MYSELF AND FIRESTONE AUTO CARE COULD NOT GET THE WARNING LIGHT TO GO AWAY. FINALLY, AFTER MONTHS OF HAVING THE WARNING LIGHT ON, I WAS ABLE TO TAKE THE CAR TO THE DEALER AND THEY PROPERLY RESET ALL THE TIRES INCLUDING THE SPARE AND THE WARNING LIGHT FINALLY WENT OFF. SEEMS LIKE A PLOY TO GET YOU TO GO TO THE DEALER. THE DEALER INDICATED THAT THEY HAVE HAD A LOT OF THOSE ISSUES DUE TO THE CHANGES IN THE TEMPERATURE. IF ALL THE TIRES ARE PROPERLY INFLATED, THE WARNING LIGHT CAN STILL GO OFF IF BECAUSE YOUR SPARE TIRE MAY BE LOW. THIS IS A SAFETY ISSUE TO ME AS YOU MAY NOT KNOW THAT YOU REALLY HAVE A LOW TIRE THAT COULD AFFECT DRIVING. IF THE LIGHT IS ALREADY ON DUE TO A LOW SPARE TIRE, AND A REGULAR TIRE GOES LOW, ONE WOULD HAVE NO WAY OF KNOWING AS THE LIGHT IS ALREADY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926227November 15, 2016
STEERING
THE STEERING COLUMN IS MAKING A THUNKING-TYPE OF NOISE WHEN TURNING, USUALLY AT LOW SPEEDS, AROUND CORNERS (NOT SLIGHT TURNS, SUCH AS WHEN THE ROAD CHANGES ON THE FREEWAY). IT'S BEEN DOCUMENTED IN MY RECORDS AT LEAST SINCE 30,000 MILES, JUST OUT OF TOYOTA'S WARRANTY PERIOD. THE CAR DEALER REPORTED THAT THEY WERE UNABLE TO DUPLICATE THE ISSUE AT THE 30,000 SERVICE, AS DOCUMENTED. IT WASN'T HAPPENING AS FREQUENTLY THEN, BUT NOW AT 60,000 MILES, IT'S CONSTANT. IT SEEMS TO BE RELATED TO THE STEERING SHAFT/INTERMEDIATE STEERING SHAFT. THERE APPEARS TO BE A SERVICE BULLETIN FROM THE MANUFACTURER, BUT NO FURTHER INVESTIGATION/RESEARCH PRESENTED. SINCE I AM AWARE OF WHAT PART IS FAILING, I WANT TO GET IT FIXED, AS I'VE READ THAT THIS PART, IF IT FAILS, COULD CAUSE THE CAR TO FAIL, BUT DON'T WANT TO PAY MONEY FOR A PART THAT IS CONSIDERED DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913778October 4, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE PRETENSIONER ON THE SEAT BELT WAS EXCESSIVELY TIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904514September 7, 2016
STEERING
STEERING TSB BY TOYOTA: WHILE DRIVING VEHICLE AND TURNING CORNERS, I FELT POPING CLUNKING NOISE IN STEERING WHEEL. SOMETIMES MADE STEERING WHEEL VIBRATE. INSTEAD OF JUST A SERVICE BULLETIN, THIS SHOULD BE A RECALL SINCE TOYOTA HAS RE-DESIGNED THE FAILING COMPONENT. TOOK VEHICLE INTO DEALER TO HAVE FIXED. WOULD HAVE PAID FULL REPAIR PRICE BUT WAS ABLE TO NEGOTIATE A DISCOUNTED PRICE FOR VEHICLE WITH ONLY 52,000 MILES. COMPONENT SHOULD HAVE EASILY LASTED OVER 125,000 MILES. MAY BE THE SAME AS YOUR 10075792 RECORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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