Toyota Highlander Complaints (2001)

137 consumer complaints on file.

#10010285March 11, 2003
TIRES:SIDEWALL
UNEXPECTED TIRE FAILURE OF A BRIDGESTONE H/T P225/70R16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003739January 27, 2003
TIRES:SIDEWALL
THE CONSUMER WAS TRAVELING ON THE HIGHWAY WHEN THE FRONT TIRE BLEW OUT. REGAINING CONTROL, THE CONSUMER STATED THAT WHEN HE/SHE PULLED OVER, THEY SAW TWO HOLES, ONE WITH A 3" AND THE OTHER 1" IN SIZE (THE SIDEWALL). THE TWO RIGHT SIDE LIGHT METAL WHEELS WERE DAMAGED AS WELL. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018615September 13, 2002
VISIBILITY:WINDSHIELD, STRUCTURE
THE CONSUMER STATES THAT WHEN DRIVING AT 35 MPH OR HIGHER, AND THE REAR WINDOWS ARE ROLLED DOWN ABOUT 3-4 INCHES, ITS VERY UNCOMFORTABLE BECAUSE IT MAKES A LOUD AIR NOISE. IT FEELS LIKE YOUR EARS ARE GOING TO BLOW UP. THE CONSUMER HAS THREE KIDS AND IS VERY CONCERNED ABOUT THIS PROBLEM. *NLM *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766847September 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE DRIVING ON COBBLESTONE ROAD ALL YOU HEAR IS METAL CLATTERING BENEATH THE BODY BUT ONCE YOU TAP THE BRAKES IT BECOMES SILENT. AND I HAVE WENT TO THE DEALER TO FIX THIS PROBLEM BUT HAVEN'T THREE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566832July 24, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING SOME ROAD DEBRIS PUNCTURED THE DRIVERS GAS TANK RESULTING IN FUEL LEAKING FROM THE VEHICLE, THE PLASTIC SHIELD AROUND THE TANK WAS REPLACED ALONG WITH THE TANK, THE CONSUMER FEELS THAT PLASTIC IS NOT A SUFFICIENT MATERIAL TO USE FOR A TANK SHIELD AND IS REQUESTING THAT TOYOTA REPLACE THE SHIELD WITH A METAL ONE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763510June 26, 2002
TIRES
FRONT TIRES CAUSE CAR TO VIBRATE ABOVE 60 MPH; SOMETIMES ENOUGH TO CAUSE ME TO DECCELERATE; VIBRATION PROBLEM STARTED LAST YEAR; TIRES CONTINUALLY GO OUT OF BALANCE; FIRESTONE DEALER SAYS THEY CAN'T SEE ANYTHING WRONG WITH THEM; GOODYEAR DEALER SAID THE TIRES WOBBLE ON THEIR BALANCING MACHINE AND SHOULD BE REPLACED; FIRESTONE SAYS THEY CAN'T DO ANYTHING FOR ME AND SAY THERE MUST BE SOMETHING WRONG WITH THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753517June 10, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKE MASTER CYLINDER FAILED PRIOR TO RECALL NOTICE 01V-228 RESULTING IN AN ACCIDENT THE DEALER DENIED ANY BRAKE FAILURE AND THE VEHICLE WAS RETURNED TO THE CONSUMER, A FEW WEEKS LATER THE DEALER CALLED THE CONSUMER TO BRIN THE VEHICLE BACK TO REPAIR THE BRAKES. NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8008745April 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES FEEL SPONGY WHENEVER THEY ARE APPLIED, NO EXTENDED BRAKING DISTANCE HAS BEEN NOTICED.*AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759288March 12, 2002
STRUCTURE:BODY
THE CENTER CUPHOLDERS ARE POORLY DESIGNED AND ARE A SAFETY HAZARD. WHEN YOU ARE REMOVING A DRINK FROM THE CUPHOLDER, IT HITS THE GEARSHIFT LEVER KNOCKING THE DRINK OUT OF YOUR HAND AND CAUSING IT AND ITS CONTENTS TO GO ALL OVER THE PLACE. ON OCCASION, IT KNOCKS THE GEARSHIFT LEVER OUT OF GEAR CAUSING A RAPID DEACCELERATION OF THE VEHICLE.E
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004913March 4, 2002
SEAT BELTS:FRONT
SEAT BELTS IN REAR OF VEHICLE LOCK WHEN INSTALLING A CAR SEAT. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004203February 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE TRAVELING AT 20 MPH DRIVER APPLIED BRAKES AND PEDAL WENT TO FLOOR, CONSUMER PRESSED AGAIN AND VEHICLE STOPPED. DRIVER TURNED TO AVOID HITTING ANOTHER VHEICLE. THIS CAUSED AN AIR RELEASE NOISE AND FEEL BEFORE VEHICLE FINALLY STOPPED. *JG *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003956February 12, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER CONTACTED DEALER FOR RECALL 01V228000 REMEDY, VEHICLE WAS REPAIRED, CONSUMER STATED REPAIR DID NOT REMEDY THE PROBLEM, PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757533January 30, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
HARMONIC NOISE FROM BENEATH CAR AT 30 MPH WITH POWER APPLIED, SIMILAR NOISE, OF LESSENED MAGITUDE AT 60 MPH. DEALER REPLACED REAR DIFFERENTIAL AND THEN TRANSMISSION. NOISE REMAINS. DEALER SAYS LEXUS RX300, WITH SAME TRANSMISSION, HAS HAD SAME PROBLEM. UNKNOWN CAUSE AS YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002881January 25, 2002
AIR BAGS:FRONTAL
WHILE AT A STOP ANOTHER VEHICLE TRAVELING ABOUT 45 MPH, HIT CONSUMER'S VEHICLE IN THE REAR. IMPACT FORCED CONSUMER INTO A DITCH. VEHICLE WAS TOTALLED. UPON IMPACT, AIRBAGS FAILED TO DEPLOY, AND DRIVER SUSTAINED SOME INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#756231December 31, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE RECALL WORK SUBJECT TO CAMPAIGN 01V228000 WAS NOT PERFORMED CORRECTLY. THE VEHICLE STILL HAS EXCESS PEDAL TRAVEL, AND THE PEDAL FEEL IS 'MUSHY,' LIKE THE BRAKES NEED TO BE BLED, AS THEY WERE SUPPOSED TO BE DURING THE RECALL WORK. THE INCREASED PEDAL STROKE LENGTHENS THE STOPPING DISTANCE OF THE VEHICLE, INCREASING THE RISK OF A CRASH. THE RECALL WORK TOOK 20 MINUTES - TOYOTA SAYS IT SHOULD TAKE ABOUT 1 HOUR. BLEEDING THE BRAKES, ACCORDING TO THE TOYOTA HIGHLANDER SERVICE MANUAL, CONSISTS OF THREE PARTS - THE MASTER CYLINDER, THE ABS/VSC ACTUATOR, AND THE BRAKE LINES. THERE WAS NO EVIDENCE THAT THE ACTUATOR OR THE MASTER CYLINDER WERE BLED. THE DEALER HAS SINCE TRIED TO CONVINCE ME THAT THEY'RE ALL LIKE THAT, AND THIS IS NORMAL BRAKE OPERATION. THERE ARE SEVERAL POSTS TO THE EDMUNDS HIGHLANDER DISCUSSION GROUP ABOUT MUSHY HIGHLANDER BRAKES, WITH SOME SAYING THE RECALL WORK IMPROVED THEIR BRAKE FEEL, OTHERS SAYING IT DIDN'T. I FEAR THAT MANY OF THE RECALL CORRECTION ATTEMPTS HAVE NOT BEEN SUCCESSFUL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001263December 31, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
01 V 228 000/BRAKE SYSTEM: RECALL REPAIRS WAS DONE AT(OURISMAN FAIRFAX TOYOTA; FAIRFAX, VA; PHONE# 703/359-1010). AFTER REPAIRS WAS MADE, PROBLEM WITH SOFT PEDAL AND APPLYED TO CLOSE TO THE FLOOR BEFORE STOPPING; DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS CONCERNING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755807December 19, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THIS IS A GREAT VEHICLE; BUT TRYING TO READ OR SEE THE GAUGES OR INSTRUMENTS IN THE DASH CLUSTER IS ALMOST IMPOSSIBLE. THESE INCLUDE THE SPEEDOMETER, ODOMETER, TEMPERATURE, GAS AND CLOCK GAUGES. IN FACT ALL GAUGES ARE DIFFICULT TO SEE ON A BRIGHT DAY. NOTE: THE D TO INDICATE DRIVE FOR THE SHIFT LEVER IS A BRIGHT GREEN WHICH READS EASY; IF ONLY THE OTHERS WERE THAT GOOD. THE NIGHT VIEWING OF THE DASH CLUSTER IS GREAT. DRIVING REQUIRES FULL ATTENTION TO THE ROAD AND YOU SHOULD NOT HAVE CONCENTRATE ON THE DASH TO GET INFORMATION. TRYING TO READ THIS DASH CAN PLACE THE DRIVER, PASSENGERS ANDOTHER DRIVERS IN JEPRODY. TOYOTA SHOULD HAVE A RECALL TO CORRECT THIS SAFETY DEFECT IN AN OTHERWISE EXCELLENT VEHICLE. IF I CAN PULL THIS FORM OFF THE COMPUTER I WIIL SEND A COPY TO TOYOTA AND ASK FOR THEIR COMMENT. I HAVE CONTACTED THE DEALER AND THE TOYOTA CORPORATION REGARDING THIS MATTER IN THE PAST AND AS LATE AS 12/18/01 WHEN I SPOKE TO JAMES AT 1800 331 4331 WHO SAID THERE WERE NOT ENOUGH COMPLAINTS FROM CUSTOMERS TO WARRANT TOYOTA DOING ANYTHIG ABOUT IT.TEMPERATURE, GAS AND CLOCK GAUGES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900685December 10, 2001
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING ABOUT 65 MPH SOMEBODY WILL OPEN REAR WINDOW, AND IT WILL MAKE A TREMENDOUS NOISE, WICH WILL HURT PASSENGERS' EARS. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899830December 4, 2001
EQUIPMENT:ELECTRICAL
VEHICLE WAS BRAND NEW, AND CONSUMER WAS PUSHED INTO CIGARETTE LIGHTER JUST TO TEST. IT. CIGARETTE LIGHTER POPPED OUT WITH FORCE , LANDING ON FLOOR ONCE IT WAS HEATED. CONSUMER STATED IT COULD CAUSE SERIOUS HARM OR A FIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754067November 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DESIGN OF THE AUTOMATIC SHIFTER PLACES IT ALMOST DIRECTLY OVER THE CUP HOLDERS OF THE CENTER CONSOLE. USING THE CUPHOLDERS MAKES ACCIDENTIAL CONTACT WITH THE SHIFT LEVER VERY LIKELY, AND WHEN THIS HAPPENS THE SHIFTER CAN BE EASILY KNOCKED OUT OF DRIVE AND INTO NEUTRAL. THERE IS NO DETENT OR OTHER RESTRICTION TO KEEP A SLIGHT BRUSH WITH THE SHIFTER FROM ALLOWING THE LEVER TO MOVE FROM DRIVE TO NEUTRAL. THIS HAS HAPPEND TO ME THREE TIMES, EVEN THOUGH I AM TRYING TO AVOID THIS ACCIDENTAL CONTACT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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