Toyota Highlander Complaints (2006)

648 consumer complaints on file.

#10292096November 13, 2009
EXTERIOR LIGHTING
I OWN TWO HIGHLANDER HYBRIDS, 2006. ONE WAS PURCHASED IN SEPTEMBER 2005, THE OTHER IN SEPTEMBER 2006. ON THE OLDER OF THE TWO, IN FRONT OF THE DAYTIME RUNNING LIGHTS I HAVE EXACTLY THE SAME MELTED PLASTIC SHOWN IN MULTIPLE PICTURES I FOUND ONLINE. ON THE NEWER ONE, YOU CAN SEE IMPERFECTIONS FORMING ON ONE SIDE, AND A SMALLER FULLY MELTED AREA IN THE OTHER. I AM IN TOUCH WITH TOYOTA AND THEY ARE OFFERING NEW LENS PARTS AND I MUST PAY LABOR. I PUSHED BACK AND TOLD THEM I BELIEVE THIS IS A MANUFACTURERS DEFECT, AND THAT IT SHOULD BE COVERED BY BOTH MY ORIGINAL WARRANTY AND THE NEARLY $2000 TOYOTA ASSURANCE EXTENDED WARRANTY. THIS DEFECT WILL ULTIMATELY OBSCURE THE LIGHT AND MAKE MY VEHICLE HARDER TO SEE ON THE ROAD, WHICH PRESENTS A SAFETY HAZARD. AS THE PROBLEM PROGRESSES, A HOLE WILL FORM IN THE LENS ALLOWING CHILDREN TO TOUCH THE EXTREMELY HOT HALOGEN LIGHTS, POTENTIALLY RESULTING IN SERIOUS BURNS. IT WILL ALSO EXPOSE THE HEADLAMPS TO DAMAGE FROM ROCKS THAT WOULD HAVE BEEN BLOCKED BY THE MELTED PART. FROM THE TWO HIGHLANDER HYBRID 2006'S I HAVE, IN CENTRAL CALIFORNIA'S MEDITERRANEAN CLIMATE IT APPEARS THAT THE PROBLEM BECOMES APPARENT BETWEEN 40,000 AND 60,000 MILES. RELATED ODI NUMBERS FOR MY OTHER 2006 HIGHLANDER, WHICH IS A YEAR OLDER AND HAS A MORE PRONOUNCED PROBLEM DUE TO THE ADDITIONAL TIME WITH THE DAYTIME RUNNING LIGHTS ON: 10292093 MULTIPLE COMPLAINTS FOR THE SAME PROBLEM EXIST ON THE HIGHLANDER 2005 MODEL COMPLAINT FILED 20070816, CROWNSVILLE, MD (RESULTED IN FIRE IN HEADLAMP) COMPLAINT FILED 20060712, SETAUKET, NY. *TR MULTIPLE COMPLAINTS FOR THE SAME PROBLEM EXIST ON THE HIGHLANDER 2004 MODEL COMPLAINT FILED 20050409, MEDWAY MA COMPLAINT FILED 20081222, QUINCY, WA COMPLAINT FILED 20071203, SPARKS, MD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292093November 13, 2009
EXTERIOR LIGHTING
I OWN TWO HIGHLANDER HYBRIDS, 2006. ONE WAS PURCHASED IN SEPTEMBER 2005, THE OTHER IN SEPTEMBER 2006. ON THE OLDER OF THE TWO, IN FRONT OF THE DAYTIME RUNNING LIGHTS I HAVE EXACTLY THE SAME MELTED PLASTIC SHOWN IN MULTIPLE PICTURES I FOUND ONLINE. ON THE NEWER ONE, YOU CAN SEE IMPERFECTIONS FORMING ON ONE SIDE, AND A SMALLER FULLY MELTED AREA IN THE OTHER. I AM IN TOUCH WITH TOYOTA AND THEY ARE OFFERING NEW LENS PARTS AND I MUST PAY LABOR. I PUSHED BACK AND TOLD THEM I BELIEVE THIS IS A MANUFACTURERS DEFECT, AND THAT IT SHOULD BE COVERED BY BOTH MY ORIGINAL WARRANTY AND THE NEARLY $2000 TOYOTA ASSURANCE EXTENDED WARRANTY. THIS DEFECT WILL ULTIMATELY OBSCURE THE LIGHT AND MAKE MY VEHICLE HARDER TO SEE ON THE ROAD, WHICH PRESENTS A SAFETY HAZARD. AS THE PROBLEM PROGRESSES, A HOLE WILL FORM IN THE LENS ALLOWING CHILDREN TO TOUCH THE EXTREMELY HOT HALOGEN LIGHTS, POTENTIALLY RESULTING IN SERIOUS BURNS. IT WILL ALSO EXPOSE THE HEADLAMPS TO DAMAGE FROM ROCKS THAT WOULD HAVE BEEN BLOCKED BY THE MELTED PART. FROM THE TWO HIGHLANDER HYBRID 2006'S I HAVE, IN CENTRAL CALIFORNIA'S MEDITERRANEAN CLIMATE IT APPEARS THAT THE PROBLEM BECOMES APPARENT BETWEEN 40,000 AND 60,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286107October 2, 2009
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2006 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING 25 MPH HE LOST POWER STEERING. AS A CONSEQUENCE, IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE DEALER WAS NOTIFIED AND A TECHNICIAN CONCLUDED THAT THE RACK AND PINION, AND ELECTRICAL MOTOR NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284229September 16, 2009
VEHICLE SPEED CONTROL
TODAY, ANOTHER LEXUS /TOYOTA HAS AN ACCELERATION PROBLEM WHICH FINALLY CAUSED 4 DEATHS. MANY OF US HAVE HAD SIMILAR EXPERIENCES. YOU HAVE 3 AT LEAST ALREADY LISTED IN YOUR COMPLAINTS. 2006 TOYOTA HIGHLANDERS (3) JUST TOOK OFF AND DRIVERS COULDN'T STOP THEM (I AM ONE) UNTIL THE CAR HIT SOMETHING. LEXUS TOO, MADE BY TOYOTA. PLEASE CHECK INTO THIS. I WROTE TOYOTA TO EXPLAIN THAT I DID NOT PUT MY FOOT ON ACCELERATOR. I GOT A GENERIC LETTER BACK, WITHOUT HELP OR EXPLANATION. WE HAVE A PROBLEM WITH THESE CARS , SOMEONE NEEDS TO ADDRESS THESE UNEXPLAINED ACCELERATIONS.. MY CAR FLEW THROUGH THE AIR WITH ME SCREAMING , TRYING TO STOP IT. I HIT HEADON INTO A CEMENT SIDE OF AN IRRIGATION DITCH. PASSENGER IS STILL IN REHAB SINCE MARCH OF THIS YEAR. IS IT JUST THE MATS, AS THE SAN DIEGO PRESS IS SUGGESTING WITH THE DEATH OF THE CHP AND HIS 3 FAMILY MEMBERS? I THINK NOT. SOMETHING IN ONE OF THE SYSTEMS, CODES, CRUISE CONTROL, COMPUTER OR ??? PLEASE CHECK THESE OUT. TOYOTA HAS KEPT QUIET LONG ENOUGH. FARMERS INSURANCE IS CODING MY ACCIDENT AS MY FAULT, YET I HAVE NEVER HAD AN ACCIDENT AND DID NOT CAUSE THIS ONE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10274905June 25, 2009
AIR BAGS
4 RO'S; 3 REPAIRS; AND 25 DAYS DOWN AIR BAG LIGHT TOYOTA HAS REPAIRED ALL WARRANTY CONDITIONS WE SUMMITED A HEARING WITH THE CALIFORNIA DISPUTE SETTLEMENT PROGRAM (CDSP) AND TOYOTA "SEEKS FOR CUSTOMER'S REQUEST OF A BUYBACK/REPLACEMENT BE DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267171April 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION ON MY 2006 TOYOTA HIGHLANDER W/ 3.4 LITER ENGINE HAS HESITATION WHEN SHIFTING DOWN TO 2ND OR 1ST GEAR, E.G., STEPPING ON THE GAS FROM A COMPLETE STOP TO TURN AGAINST ON-COMING TRAFFIC. THERE IS A DISCONCERTING MOMENT OF HESITATION BEFORE THE TRANSMISSION SEEMS TO ENGAGE. DEALER TOLD ME IT IS NORMAL DUE TO THE FLY-BY-WIRE TECHNOLOGY. I DON'T BELIEVE IT AND I AM CONCERNED ABOUT IT'S SAFETY. I AM ALSO WORRIED THAT I WAITED THIS LONG TO BRING IT UP BECAUSE THE CAR HAS 35,550 MILES ON IT AND THE WARRANTY IS ABOUT TO RUN OUT. I HAVE HEARD THIS FROM OTHER HIGHLANDER OWNERS TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266739April 26, 2009
SERVICE BRAKES, HYDRAULIC
WE OWN A 2006 HIGHLANDER WHICH WE PURCHASED NEW. IT HAS 18,000 MILES ON IT. WHEN GOING DOWN OUR DRIVEWAY (185 FEET AT 35 DEGREE SLOPE) WHEN THE BRAKES ARE ACTIVATED TO STOP BEFORE ENTERING A CROSS STREET, ON OCCASION THERE IS LITTLE TO NO BRAKING. IT BECOMES NECESSARY TO QUICKLY PUMP THE BRAKE TO ACCOMPLISH BRAKING. THIS HAPPENS INTERMITTENTLY. DISCUSSIONS WITH THE TOYOTA DEALER RESULTED IN NO RESOLUTION. THE EXPLANATION WAS THAT THE VEHICLE'S COLLISION AVOIDANCE SYSTEM OR ABS WAS SENSING THE SLOPE AS A DECELERATION AND WAS REACTING ACCORDINGLY. THEY SAID THERE WERE NO REPORTED PROBLEMS (RECALLS) PERTAINING TO THIS ISSUE AND WE SHOULD JUST CONTINUE TO BE READY TO PUMP THE BRAKE OR PUMP THEM BEFORE WE START DOWN THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262208March 18, 2009
ENGINE AND ENGINE COOLING
FROM A PARKED POSITION, I STARTED ENGINE ON 2006 TOYOTA HIGHLANDER. THE CAR MOVED FORWARD FOR A FEW SECONDS AT SLOW SPEED, THEN VERY RAPIDLY ACCELERATED SO THAT I COULD NOT STOP THE CAR. SERIOUS INJURIES OCCURRED. CAR FLEW THROUGH AIR AND ONLOOKERS HEARD ENGINE REV UP.WE LANDED IN A WATER CANAL. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10257143February 2, 2009
VEHICLE SPEED CONTROL
MY 2006 TOYOTA HIGHLANDER HYBRID PERIODICALLY LUNGES FORWARD UPON BRAKING AND WHEN STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256918January 30, 2009
ENGINE AND ENGINE COOLING
COMMENTS: DEAR SIR OR MADAM, I WOULD LIKE TO MAKE YOU AWARE OF A PROBLEM WITH OUR 2006 TOYOTA HIGHLANDER HYBRID. IN AUGUST OF 2008 WHILE BACKING OUT OF OUR DRIVEWAY I SUDDENLY LOST ALL POWER & CONTROL OF THE VEHICLE, THERE WAS NO BRAKE NOR STEERING. I WAS ABLE TO EVENTUALLY STOP THE VEHICLE BEFORE ANY PROPERTY DAMAGE WAS DONE. MY HUSBAND WRESTLED THE VEHICLE OFF THE ALLEYWAY & THE CAR WAS TOWED TO THE DEALERSHIP. THEY SAID THERE WAS A PROBLEM WITH THE "ELECTRIC LINK ASSEMBLY" & THEY SAID THE PROBLEM WAS FIXED. YESTERDAY MORNING AT 6AM I GOT INTO THE CAR & TURNED THE KEY, THE "READY" LIGHT CAME ON & I PUT MY FOOT ON THE BRAKE & PUT THE CAR INTO REVERSE, AS SOON AS I PUT THE CAR INTO GEAR, THE BRAKE PEDAL WENT TO THE FLOOR, THE GAS ENGINE CAME ON FULL POWER & THE CAR FLEW BACKWARD. I TRIED FRANTICALLY TO DEPRESS THE BRAKE PEDAL TRYING TO STOP THE CAR & STEER THE CAR WHILE CAREENING IN REVERSE. THE CAR SLAMMED INTO OUR REAR NEIGHBORS VEHICLE (WHICH IS TO THE BACK & RIGHT OF OUR GARAGE ACROSS THE ALLEY) OUR CAR PUSHED THEIRS OVER 4-6 FEET & CONTINUED TRYING TO REVERSE FULL POWER OVER THEIR BUSHES I DIDN'T KNOW WHAT TO DO SO I SLAMMED THE CAR INTO THE "PARK" POSITION. THE CAR STOPPED BUT THE ENGINE CONTINUED TO RACE. I SHUT IT OFF & JUMPED OUT. I WAS NOT INJURED, HOWEVER OUR CAR & OUR NEIGHBORS WAS DAMAGED. THE CAR WAS AGAIN TOWED TO TOYOTA DEALERSHIP. I CONVEYED TO THEM WHAT HAPPENED & THE CAR IS THERE NOW GETTING CHECKED. I CALLED THEM IN THE EVENING TO ASK WHAT THEY HAD FOUND & THEY STATED THEY WERE TRYING TO "REENACT" WHAT HAPPENED. THEY MUST FIND WHAT IT IS IN THIS CARS COMPUTER THAT CONTINUES TO CAUSE THESE CATASTROPHIC MALFUNCTIONS. HAD I BEEN AT A SCHOOL OR SHOPPING LOT SOMEONE COULD HAVE BEEN KILLED. I AM A PERSON WHO BELIEVES IN ACCOUNTABILITY & OWNERSHIP OF RESPONSIBILITY & IF THIS WERE MY FAULT IN ANY WAY I WOULD NOT BE WRITING YOU TODAY. I FEEL YOU NEED TO BE AWARE OF THIS PROBLEM SO NO ONE IN THE FUTURE IS SERIOUSLY INJURED OR KILLED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10256617January 28, 2009
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
2006 TOYOTA HIGHLANDER, 54,248 MILES I BROUGHT MY 2006 HIGHLANDER INTO A DEALER FACILITY FOR ROUTINE MAINTENANCE AND TO INVESTIGATE A V.S.C. WARNING LIGHT INDICATION THAT HAD APPEARED. I WAS TOLD THAT THE OBD TEST REVEALED A C1241 CODE. I WAS TOLD THAT I NEEDED TO PURCHASE A NEW BATTERY. I FOLLOWED THE SERVICE RECOMMENDATIONS AND REPLACED THE BATTERY. IMMEDIATELY AFTER THE BATTERY WAS REPLACED THE V.S.C /ABS/CHECK ENGINE LIGHTS WERE ON. RETURNED TO DEALER WHERE OBD TEST INDICATEDC1300 FAILED SKID CONTROL ECU. VEHICLE APPEARS TO OPERATE WITHOUT ANTI-LOCK BRAKE, VEHICLE SKID CONTROL AND TRACTION CONTROL FUNCTIONALITY. VEHICLE HANDLING IS VERY UNSTABLE. NEAR CRASH ON FREEWAY WHEN LEFT FRONT BRAKE LOCKED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254809January 13, 2009
STEERING
AFTER 10,000 MILE SERVICE AND NEW BATTERY AND ABOUT TWO WEEKS USE THE CAR'S STEERING FAILED TO RESPOND IN STORE PARKING LOT . I HAD CAR TOWED TO DEALER. THE CAR'S THREE YEAR WARRANTY ENDED IN SEPT. AND I DID NOT PURCHASE THE EXTENDED WARRANTY. THE DEALER ADVISED AFTER 3 DAYS THAT PARTS FOR RACK & PINION STEERING NEEDED TO BE ORDERED THEY WERE $1500 AN A DEPOSIT WAS REQUIRED. IN 3 WEEKS THE CAR WAS REPAIRED AND RETURNED REQUESTED SOME TYPE ASSISTANCE SO DEALER TOOK OFF $200.00 THE BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254784January 12, 2009
STEERING
I WAS PULLING UP TO SUBWAY AND I NOTICED THAT MY STEERING WAS A LITTLE TIGHT. I WENT AND ATE AND THEN HEADED TO MY FRIENDS HOUSE IN ORLANDO. WHILE I WAS ON THE HIGHWAY I ALMOST HIT A CAR BECAUSE THE STEERING STARTED TO JERK VIOLENTLY TOWARDS THE RIGHT AND LEFT. I MADE IT TO A TOYOTA DEALERSHIP IN ORLANDO BECAUSE IT WAS RIGHT NEXT TO ME, BUT AS I WAS PARKED AND THE ENGINE STILL RUNNING THE WHEEL WOULDN'T STOP MOVING BACK-IN-FORTH. THAT IS WHEN I FOUND OUT TOYOTA WILL NOT PAY FOR THE REPAIRS FOR FREE, EVEN THOUGH I COULD OF KILLED OR INJURED MYSELF AND OTHER PEOPLE AROUND ME. TOYOTA NEEDS TO DO SOMETHING ABOUT THIS AND FIX IT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253352December 31, 2008
STEERING
PULLING AWAY FROM PARKED POSITION. STEERING SYSTEM FAILED,MAKING VEHICLE UNDRIVEABLE. VEHICLE IS CURRENTLY AT TOWN&COUNTRY TOYOTA IN CHARLOTTE NC. HAD THIS FAILURE HAPPENED AT HIGH SPEED A FATAL ACCIDENT COULD HAVE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252135December 17, 2008
SERVICE BRAKES, HYDRAULIC
HI, THIS IS AN ISSUE WITH TOYOTA HIGHLANDER HYBRID BRAKING, THE BRAKING SYSTEM DOESN'T WORK PROPERLY AND AND VEHICLE MOVES FORWARD AND THIS IS INTERMITTENT. IT BEEN RECURRING FOR SOME TIME AND THE DEALERSHIP(TOYOTA OF HACKENSACK) WON'T ACKNOWLEDGE THE ISSUE AD ARE DISMISSIVE TO DOWNRIGHT DISRESPECTFUL . WHEN YOU BRAKE ST TIMES THE VEHICLE CONTINUES FORWARD LIKE THE BRAKES ARE NOT HOLDING OR NO BRAKES BEING APPLIED. AS YOU CAN SEE FROM THE LINKS BELOW ITS NOT AN ISOLATED ISSUE. HTTP://WWW.HYBRIDCARS.COM/FORUMS/TOYOTA-HIGHLANDER-HYBRID-T404.HTML HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0D8058/3 HTTP://WWW.HYBRIDCARS.COM/FORUMS/BRAKE-FAILURE-2007-T1013.HTML HTTP://WWW.CONSUMERAFFAIRS.COM/NEWS04/2007/09/PRIUS_ACCELERATE.HTML THANKS MANOJ DAS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251726December 14, 2008
STEERING
I TURNED ON THE CAR AND THE STEERING WHEEL LOCKED UP OR WAS NOT POWERSTEERING ANY LONGER AND FOR A 55 YEAR OLD WOMAN DRIVING THIS CAR IS IMPOSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251484December 11, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2006 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE SHOULD GET 35 MILES PER GALLON IN THE CITY; HOWEVER, IT ONLY GETS 21 MILES. HE CALLED THE DEALER AND WAS ADVISED TO CALL THE TOYOTA MANUFACTURER. THE MANUFACTURER STATED THAT THEY APPRECIATED HIS INPUT AND COMMENTS. THE CONTACT FEELS THAT A RECALL SHOULD BE ISSUED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248058November 9, 2008
STEERING
THE STEERING JUST STOPPED WORKING, DIDN'T LOCK, BUT IT TOOK RAW MUSCLE TO TURN THE VEHICLE TO AVOID HITTING A TREE. NO INDICATION OF ANYTHING THAT WAS WRONG PRIOR LOSS OF STEERING. MY WIFE WAS ON A WINDING ROAD AND SLOWED DOWN TO MAKE A RIGHT TURN (THE PREVIOUS TURN ON THE ROAD WAS A LEFT) AND THE WHEEL STARTED TO, FOR LACK OF A BETTER TERM, BUCK BACK AND FORTH. SHE HAD JUST ENOUGH TIME TO STOP BEFORE THE NEXT TURN IN THE ROAD. NO CRASH AND NO INJURY, BUT IT COULD HAVE BEEN A LOT WORSE. RIGHT NOW THE CAR IS AT THE DEALERSHIP TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246565October 23, 2008
TIRES, POWER TRAIN
I HAVE A 2006 TOYOTA HIGHLANDER HYBRID. IT HAS THE FOUR WHEEL DRIVE "I"SYSTEM. ANY TIME THE VEHICLE SENSES SLIPPING IN THE TIRES IT CUTS POWER TO ALL WHEELS. I HAVE BEEN STUCK IN VERY MANAGEABLE CONDITIONS. NOT ONLY DO YOU NOT GET 4 WHEEL DRIVE TO HELP OUT OF ADVERSE CONDITIONS, YOU GET NO DRIVE TO ANY WHEELS AND ARE LEFT STUCK. I SPOKE WITH TOYOTA AND THEY SAID THAT THE VEHICLE IS DESIGNED TO DO THIS TO PREVENT DAMAGE TO THE HYBRID SYSTEM. THERE IS NO INFORMATION IN ANY OF THE LITERATURE PROVIDED WHEN PURCHASING A VEHICLE. THIS VEHICLE SHOULD NOT BE SOLD TO ANYONE WHO DRIVES IN SNOW OR ON ANY THING OTHER THAN AN IMPROVED ROAD. TOYOTA ACKNOWLEDGED THAT THEY HAVE RECEIVED OTHER COMPLAINTS REGARDING THIS ISSUE BUT WILL NOT CORRECT IT, NOR INFORM BUYERS ABOUT IT'S DESIGN. THIS WILL UNDOUBTEDLY STRAND DRIVERS IN ADVERSE CONDITIONS THEY DEEM MANAGEABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244868October 8, 2008
STEERING:ELECTRIC POWER ASSIST SYSTEM
I OWN A 2006 TOYOTA HIGHLANDER HYBRID WITH 43058 MILES. ON OCTOBER 6, 2008, AFTER DRIVING ON THE HIGHWAY FOR ONE HOUR, I DECIDED TO VISIT MY PARENTS, WHILE BACKING-UP TO PARK ON THE SIDE OF THE STREET, I LOSS ALL THE POWER STEERING. IT WAS VERY DIFFICULT TO MANEUVER THE VEHICLE, FINALLY I REACH A SAVE AREA. A SIGNAL WAS LIGHTED ON MY INSTRUMENT PANEL, AFTER READING THE OWNERS MANUAL, I FIND A PAGE WERE STATES THAT THE EPS SYSTEM CAN PROTECT ITSELF FROM OVERHEATING CAUSING THE LOSS OF POWER STEERING ASSIST. IN A HIGHLIGHTED SECTION OF THE OWNERS MANUAL, IT ASK THE OWNER TO TAKE THE VEHICLE TO A TOYOTA SERVICE CENTER IF A EPS FAILURE HAPPENS. I TOOK THE VEHICLE TO A TOYOTA DEALERSHIP AS RECOMMENDED BY THE OWNERS MANUAL. THEY ARE AWARE THAT THE EPS SYSTEM IS NOT WORKING BUT WERE UNABLE TO DIAGNOSE THE PROBLEM. BY THE SIMILAR CASES FOUND IN THE INTERNET WITH THE SAME EPS ISSUE I CAN FORECAST THAT THE COST OF THE REPAIR WILL BE ANYWHERE FROM $2,000 TO $3,000 PLUS THE FACT THAT SPARE PARTS ARE ABOUT 20% HIGHER COST IN PUERTO RICO THAN THE REST OF THE US, IF THEY ARE AVAILABLE.I DO NOT AGREE THAT THIS ISSUE IS NOT A SAFETY PROBLEM. THIS IS A DESIGN FLAW AND QUALITY ISSUE THAT IS THE MANUFACTURERS (TOYOTA) RESPONSIBILITY. WHY DO I NEED TO PAY FOR A REPAIR THAT IS A MANUFACTURERS RESPONSIBILITY? NEITHER THE DEALERSHIP OR THE TOYOTA DISTRIBUTOR ON PUERTO RICO HAS BEEN ABLE TO IDENTIFY OR PROVIDE SUPPORT TO IDENTIFY THE CAUSE OF THE EPS FAILURE. APPARENTLY, TOYOTA HAS NOT ISSUE A TECHNICAL SERVICE BULLETIN ABOUT THE EPS FAILURE IN THE 2006 HIGHLANDER HYBRID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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