Toyota Highlander Complaints (2021)

550 consumer complaints on file.

#11446810January 9, 2022
UNKNOWN OR OTHER
My sunroof exploded. I reported it to Toyota USA and dropped my car off at the local Toyota dealership. We had to shut the sun shade to keep glass from falling in on us. The SUV is still in the shop and we have not heard back from them yet. I did not call the police or insurance yet. There was no warning. Nothing hit it. It just exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444627December 21, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Forward Collision did not activate cause the vehicle to meet into a accident. the car didn't give a Warning, or try to stop itself. took it to the dealer and was told that the system was working properly. but I tested the system in the parking lot, with a cardboard box and the system still didn't activate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442920December 6, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY, ENGINE
Recently purchased this Highlander on August 2021. On 11/29/21 at around 8:00 AM, the Check Engine light illuminated resting stop at a red light. Engine still running. Took the vehicle to the dealership at 9:45AM. Vehicle was found to have had misfires as a result of bad gasoline. I have been pumping at the same gas station ever since I bought the vehicle. If it was the bad gas, this issue should have happened sooner. Now, the dealership is telling me to pay for the diagnostic fee which they claimed it was my fault. The vehicle is under warranty. Another non-power/fuel issue that came with the vehicle was a loud wind noise when reaching 40 MPH. The noise is very annoying, like someone whistling into your ear. The dealership is ordering a part to fix this issue. The vehicle is still at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442435December 2, 2021
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Toyota Highlander. The contact stated while driving 60 MPH, the vehicle inadvertently attempted to navigate the steering and lane direction to the opposite direction of where the contact was attempting to steer the vehicle. This caused the contact to manually steer the vehicle into the center lane. There were no warning lights illuminated. The contact took the vehicle to a local dealer who inspected the vehicle but could not diagnose the cause of failure. The dealer informed the contact that the vehicle lane sensor and steering assist sensor were performing as intended. The contact was concerned that the sensor should be adjusted so that the sensor would not have to adjust so easily while the contact was driving. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441873November 28, 2021
FUEL/PROPULSION SYSTEM, ENGINE
Advertisement say make 35 mpg Is lie Car make 16 to 24 mpg ave not more than that I decide buy this car for save gas, and spend more that any v6, Toyota still a lot money and fake advertisement, and also the dealer charge $3,000 more of the price because they say there are not cars, I paid $ 55,000 + taxes super expensive car for lie at the costumers. I went to service to the dealer and they said, that it is not they problem, the car is like that, I hope you can help to return or change the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441746November 26, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Toyota Highlander. The contact stated that while his wife was driving at 65 MPH, she heard a loud abnormally horrific sound coming from the roof of the vehicle. The contact's wife immediately pulled over and upon inspection, she discovered that the sunroof had shattered without incident. The contact's wife drove the vehicle to the dealer and the vehicle was left in their possession. Days later, the dealer informed the contact that it appeared to be previous damage to the sunroof had caused the failure and that the damage would not be covered under warranty. The manufacturer was not notified of the failure. The vehicle has been repaired. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441497November 23, 2021
SERVICE BRAKES
At only 12,000 miles there is significant vibrating and shuddering when applying brakes. I was told after an inspection that it is the rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441473November 23, 2021
UNKNOWN OR OTHER
Driver side mirror shakes when going greater than 25 mph. This does not happen on passender side, makes it more difficult to see object in mirror and more dangerous changing lanes on highways. First noticed after a few months of minimal driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440891November 18, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Regarding brakes: There is an inconsistent involuntary brake pressure release occurring when slowing down via braking where the brakes let loose for about a second before applying again. This occurs with no change in pressure applied to the brake pedal. This is a dangerous situation, especially if in emergency braking situation. This has occurred multiple times over the 16k miles that it's been driven, but more recently. There is no consistency on the speeds it occurs at either. Regarding fuel: We are unable to fill fuel tank completely due to poor venting in gas tank, which could lead to spilled gas similar to overfill, causing a hazard. This vehicle has a 17.1 gallon fuel tank but we are only able to get 12-13 gallons upon fill-up at empty. Both of these issues have been reported to our local Toyota dealership, with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440523November 15, 2021
TIRES:MARKINGS
235/55R20 Michelin CrossClimate 2 UTQG ratings missing on outside of tires, for 2 out of the 4 tires. Note: the previous CrossClimate has had a recall for the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439378November 4, 2021
POWER TRAIN
The contact owns a 2021 Toyota Highlander. The contact stated his wife pulled into a parking spot and turned off the engine while the vehicle was in reverse. The vehicle then switched gears to neutral on its own, started reversing, and slightly crashed into the rear of another vehicle. The warning message "Put Transmission Into park Illuminated". The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 2000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434865September 29, 2021
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I have a 2021 FWD Highlander Hybrid, running in ECO mode with just over 5K miles. I just had this problem happen this afternoon. Pulling into a parking spot at the grocery store. I was going pretty slow, almost stopped, and then the car engine revs and lurches forward. Thank goodness I had my foot on the brake, otherwise the car would of jumped the curb/parking block. Also, happened to me previously coming out of our neighborhood on to a busy street. I'm stopping at the stop sign, going pretty slow, and then all of a sudden the car engine revs and lurches forward. Quite frankly I consider this a huge safety concern. If my foot was not already on the brake the car would of moved forward into on coming traffic The car was just in for its 5K mile service at the Toyota Dealership, and there are no warning lamps or messages displayed when the problem occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433475September 18, 2021
FUEL/PROPULSION SYSTEM
Toyota claims that the 2021 Highlander Hybrid had a fuel tank capacity of 17.1 however I am not able to fill my gas tank to this level. At most I am only getting about 12-13 gallon. This issue seems very similar to the Rav 4 one. We need a fix asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431694September 4, 2021
UNKNOWN OR OTHER
While driving a piece popped off of the passenger door mirror. It flew off and hit the passenger door causing scuff marks before flying into traffic and causing the car behind me to swerve in traffic to avoid it from hitting their car or driving over it, which could have caused an accident. I wasn't able to recover the piece due to the incident occurring on the interstate. I did take the vehicle to the dealership (Serra Toyota - Birmingham, AL) in July and was told by the service technician that they had three other cars to come in with the same issue within the last month. Also, I was told that the entire mirror would have to be replaced since the manufacturer didn't make the piece alone. I was told that it would cost me $800 to replace the entire mirror. I should not be responsible for a faulty piece on the vehicle that was just purchased at the end of April. The technician told me that he would put in a ticket with the manufacturer, but I have not received a response.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11431601September 3, 2021
UNKNOWN OR OTHER
The fixed moonroof appears to have exploded on its own while parked. No alarm was set off and no objects were found inside the vehicle suggesting an impact. There was no debris around the car. There were no storms or the vehicle is not parked near trees or ball fields. Dealer denies any known occurrence and states this must be from an impact and is not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431183August 31, 2021
SUSPENSION, UNKNOWN OR OTHER, STEERING
I was forced to change lanes quickly from the left lane to the left shoulder of an interstate when a double tandem tractor trailer moved into my lane of traffic. The interstate was dry and the left shoulder was in excellent condition and wide enough to accommodate my vehicle easily. All lane assist options were turned off, the driving mode was set to “economy” and the cruise control was turned to “off”. A few seconds after entering the left shoulder of the interstate, I felt the rear end of my vehicle sway from side to side for a few seconds. After the swaying ended, I thought there was a brief loss of vehicle control after which the vehicle returned completely to my control. My vehicle is a Toyota Highlander Limited AWD gas engine SUV with about 2700 miles when this occurred. I drove my vehicle without any emergency steering maneuvers 2700 miles prior to and 500 miles after this incident without any problems. I had my Toyota dealer examine the suspension, steering and event recorder of the vehicle and test drive it. They found the vehicle to be performing within manufacturers specifications and without any defect in the steering or suspension and found no codes found in the event recorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429680August 19, 2021
TIRES
Bridgestone Alenza Sport OEM 235/65R18 tire. I was driving about 40 MPH. I noticed increased vibration. Suddenly the left rear tire failed. The driver behind me said that the tire "exploded." She had never seen anything like it before. The outer part of the tire had completely separated from the part attached to the metal wheel. There was some damage to the wheel well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429228August 16, 2021
SERVICE BRAKES
I am noticing a little "gap" in the brakes when I am slowing down in traffic and going down hill. It is as if the brakes let up for just a second the car surges slightly as if I had taken my foot off the brake, the brakes loss the power and I have to press on it harder to stop the car. It's a bit disconcerting! I've checked with the dealer, they confirmed the brake is fully function no issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428916August 13, 2021
UNKNOWN OR OTHER
The answer to the above questions is UNKNOWN. I do not clearly remember the moments leading up to the incident. I was parked on the driveway of my daughters house. I was in my Toyota Highlander Hybrid 2021. We were stationary at the top of the driveway after returning because we had forgotten something. My grandsons were in the car but they were not hurt. The driveway is on an incline. I am not sure what happened from here. As I exited the car it started to roll backwards. I tried to get back in to stop it but got knocked down by the open door and moving car. I fell. The car rolled over my legs, dragged me down the incline and I was stuck under the front bumper. The car stopped either because of the ABS when I was as the front of the bumper or because it was on level ground at that point. My son-in-law tried to put the car in reverse to move it off of me but said they could not get it to start. I was barely stuck and the neighbors just lifted the front bumper a bit and I rolled out. I have some soft tissue damage (full thickness degloving to the bone on my left calf and 4 fractures (1 in each leg and a couple in my pelvis). I have been to the operating room 4 times, the emergency room three times and spent 19 days in the hospital. It is the first car I have had with a key fob, no physical emergency break and I have safely parked in on this driveway for 5 months. It does not make sense that it would be in neutral as I never use that gear but that seems to be what would have had to have happened for this to occur. l bought this car for all of the safety features yet this still happened so I am sharing it with you in case there are further safety features that can be developed to prevent such accidents in the future. If it had a real key and real emergency brake I do not think this would have happened.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11428428August 9, 2021
UNKNOWN OR OTHER
The car was stopped at a red light and the car shook and slightly vibrated and shut off. No warning signs, no warning lights, just died. I was in the car with my twin 3 year olds, the AC shut off, everything shut off, the temperature outside was over 90 degrees and heavy traffic. I was very scared for my safety and very confused as to why a brand new car would die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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