Toyota Highlander Complaints (2019)

514 consumer complaints on file.

#11539140August 17, 2023
SEAT BELTS
Seat belt refused to retract and was pressing on our son's belly 911 was called and notified of the issue, Policeman had to cut off the seat belt for my son's safety Insurance was notified and we were informed that insurance will cover the repair cost but we have a $ 500 deductible Toyota gave us a quote for $ 470.12 plus sales tax 19.29 for a total of $545.73
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536735August 6, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Display screen Brake fluid low. Stop safety. Engine stop to start..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535273July 29, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I was turning into Starbucks at a low speed when the next thing I knew the car jumped forward and hit the car in front of me not one time but three times. I was finally able to get the car stopped but had Damage to both cars. I believe the accelerator was stuck causing the accident. I want to know if there is a recall on the accelerator petal that it would have caused the highlander to do this because to me this was a frightening site to go through.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535028July 28, 2023
SERVICE BRAKES
I got the message: BRAKING POWER LOW and the Engine Check light is ON I couldn't turn it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532132July 13, 2023
SERVICE BRAKES
Approximately two weeks ago, my brakes began to fail. When i press the brakes, I receive a warning message on the steering wheel portion of the dashboard that says "breaking power low" and an orange triangle with an exclamation point illuminates. The extremely weakened brakes almost made me rear end a vehicle traveling in front of me. Since then, I have taken my vehicle to a local mechanic/autobody and also to a Toyota dealership in Hackensack, NJ. The local mechanic advised me that he could not find anything physically wrong with the vehicle that would be causing the problem, which he also experienced. Hackensack Toyota, after having my vehicle for over two hours, could not make a diagnosis of what was wrong with my vehicle and also wanted to charge me a substantial amount of money for something that should be an immediate hazard and saftey concern. This issue also sounds like a manufacturer defect that should be treated as a recall since there was no action or incident that led to or caused this brake failure. Since this is my only vehicle, it forces me and my family to take significant risks by traveling in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531525July 11, 2023
UNKNOWN OR OTHER
When starting my vehicle, I get a high pitch ear piercing noise. My ears will ring after it because it is so loud. This is extremely high for my passengers, grandchildren and my husband and I. I am not putting in ear plugs in me or passengers just to start up my car. I have reported this to Toyota Brand Engagement Center Case 230711000212. This component has NOT been inspected by anyone, as I am not paying over $300.00 just to have a technician look at it. There has not been any warning lamps, messages or other symptoms of the problem prior to the failure. This noise started around 3 weeks ago, Week of June 19, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531457July 10, 2023
UNKNOWN OR OTHER
I have a 2019 Toyota Highlander Hybrid, and about two years after driving the car, I get a loud, very high-pitched/high-frequency screeching sound when getting in the vehicle coming from the speakers. It lasts about 10 seconds. It's so loud it hurts our ears. Upon contacting Toyota, they declined to repair the issue, and I discovered several other users have the same issue. It's loud and excruciating and doesn't happen constantly, but it gets more frequent. complains from other owners: https://www.toyotanation.com/threads/2019-highlander-platinum-painful-ear-screech-sound-from-speakers-when-starting-car.1734165/page-3 This is the noise made:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531205July 9, 2023
ENGINE, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While I am driving my Toyota Highlander XLE 2019 in a parking lot to park my car, I stopped to yield to people crossing and I slowed down and applied brake , but my car stopped and unable to restart as car display showing an error - Braking Power Low I unable to star the car and ended up towing to Toyota Dealer ship in Plano,TX I am still waiting for Dealer to check on and advise on the issue I feel this is huge safety issue as car can stop in middle of traffic or on busy highway with out any warning and can cause a serious accident I am really pissed off at Toyota quality
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526896June 13, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
Vehicle check engine turned on to check AWD system after about 2 days when filling with gas the engine wouldn't start and had Low brake power message on dashboard. Checked code and got P0171 and P0174 which mean engine's air/fuel mixture becomes too lean for the Engine Control Module (ECM) to correct within its normal operating range there are many posts and threads about same issue on highlanders as old as 2017 please look into this issue that could potentially cause a hazard. will take vehicle in for inspection 06/13/23 at Toyota of Naperville
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524992June 2, 2023
AIR BAGS
The contact owned a 2019 Toyota Highlander. The contact stated that while driving at 25 MPH, she crashed into a large commercial vehicle. As a result, her vehicle went underneath the large vehicle and her air bags failed to deploy upon impact. The contact hit her head on the windshield as she later sought treatment at her urgent care facility for injuries to her head, back, neck and right knee. The other driver sustained no injuries. A police report was filed. The vehicle was towed to an independent tow yard. The manufacturer was notified of the failure and an investigation was able to retain the vehicle's black box; the cause of the air bag failure remained under investigation. The vehicle was deemed a total loss due to the extensive front-end damage. The failure mileage was approximately 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11522853May 19, 2023
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
2019 Toyota Highlander- Consumer is asking for any help that can be offered in reference to recalls. Legal Notice-Class Action Settlement, recall notice, online recall search documents, invoice for repair, mechanic repair contract, pictures of accident, accident report, and collision summary supplement of record attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515964April 7, 2023
POWER TRAIN
2019 Highlander has whining noise when accelerating so we brought it into the dealership. They stated it needs a new transmission assembly - $11,741.41. This is unacceptable for a four year old vehicle. I have contacted Toyota directly, they stated there is nothing they can do for us because we are over the 60,000 warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513680March 24, 2023
ELECTRICAL SYSTEM
Random Battery Drain. Driver and passengers can be put in danger if car doesn’t start and vehicle is in an unsafe location. AAA replaced battery with a new one but the random battery drain problem continues to occur. No warning signs prior to dead battery. First appeared end of 2020/beginning of 2021. Internet search returns complaints for same problem from 2017 to present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512632March 19, 2023
FUEL/PROPULSION SYSTEM
I went out into my garage 3:30 in the morning and heard a motor running very faintly tried tracking down the noise finally located under the car at the rear. It was the fuel pump running. I went in. got my key started the vehicle let it run about a half a minute shut it off. The noise was gone. I’m worried about this pump running for hours or possibly days then catching the car on fire the garage and the house I know there have been issues. With fuel pumps in these Toyotas, but I haven’t found this particular problem online. Possibly there may be a problem with the fuel pump relay?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511350March 11, 2023
SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. Yes, both parts will be available for inspection. How was your safety or the safety of others put at risk? Brakes either lock up or won't stop short without skidding. The vehicle's hybrid system also shuts down. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealership only at this point. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Before the brakes locked up, warning lamp said Hybrid System Stopped. BSM not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506152February 8, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
There is a “squeak” type noise that sounds like fluid or air is being forced through a crack when the brakes are applied. It is intermittent as brakes remain applied, however it happens every time the brakes are applied and lasts until they are released. The local Toyota dealer diagnosed it as a failed brake master cylinder. After repair, the same noise continues. The dealers “master technician” was able to hear and reproduce the noise, but claim that it is from pressure building to help breaking. The young “master technician” stated that he works feel safe in the vehicle, but they don’t know why it’s making that sound. The sound began 1 year after I purchased the vehicle (I bought it v used in 2022). Warning lamps flashed very briefly indicating something about brakes, although it was difficult to read, as it happened very quickly and has not happened since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505425February 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Toyota Highlander. The contact stated that while driving at approximately 50 MPH and while the sunroof was closed, the sunroof glass exploded. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or local dealer for diagnosis or repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499853January 3, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The door locks will not unlock or lock. Had to replace two so far and now the other side is doing the same. Pre collision, Lane departure, cruise control and traction have malfunction. Unknown as to why at this moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498169December 20, 2022
UNKNOWN OR OTHER
While driving on the freeway less than 10 miles from my home, my sunroof exploded and broke into pieces. I was driving on a section of freeway where there was nothing above me and there were no other cars near me. There was a loud noise and then the air was rushing into my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497073December 12, 2022
ENGINE, ELECTRICAL SYSTEM
This is a 2019 hybrid Highlander and the vehicle continually stalls or won’t start and we get a warning message that the hybrid system has stopped working and to put car in Park and restart. While this is happening regularly during startup, fortunately this has only happened once with the vehicle in Drive but represents a serious safety concern for us! We were being assigned to Germany and reported the issue to our local Toyota dealer who couldn’t duplicate the problem and said that the Toyota engineers said it couldn’t happen. Since arriving in Germany, the problem during startup has occurred on almost a daily basis. Last occurrence was this evening, 12 Dec 22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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