Toyota Highlander Complaints (2002)

301 consumer complaints on file.

#10204947September 28, 2007
EQUIPMENT
TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. WHILE DRIVING 65 MPH, THE PASSENGER REPLACED THE CIGARETTE LIGHTER AND, WITHOUT WARNING, IT EJECTED AND BURNED HIS HAND. PRIOR TO THE FAILURE, THE CIGARETTE LIGHTER FAILED TO OPERATE WHEN THE PASSENGER ATTEMPTED TO USE IT TO WARM HIS COFFEE. ON MAY 22, 2007, AN INSPECTOR FROM TOYOTA VIDEOTAPED AND DUPLICATED THE FAILURE, HOWEVER, HE WAS UNABLE TO DISCUSS HIS FINDINGS WITH THE CONTACT. ON JUNE 18, 2007, THE CONTACT RECEIVED A LETTER STATING THAT A FACTORY REPRESENTATIVE INSPECTED THE VEHICLE AND THE CASE WAS TRANSFERRED TO TOYOTA MOTOR SALES USA. THE CONTACT WAS GIVEN CASE NUMBER 200705071073 AND WAS INFORMED THAT HE WAS RESPONSIBLE FOR NOTIFYING TOYOTA MOTOR SALES USA FOR MORE DETAILS. THE FAILURE MILEAGE WAS 87,900 AND CURRENT MILEAGE WAS 94,563.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201795September 4, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. WHILE DRIVING 30 MPH OR GREATER, THE SUN VISOR DROPPED TO A VERTICAL POSITION WHEN THE VEHICLE VIBRATED. THE FAILURE OCCURRED WITHOUT WARNING AND MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD. THE DEALER STATED THAT THE SUN VISOR CLIPS WERE DEFECTIVE. AS OF SEPTEMBER 4, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 30,000 AND CURRENT MILEAGE WAS 40,000. THE CONSUMER STATED THE SUN VISOR COULD DROP ON ANY VEHICLE MOVEMENT SUCH AS BUMPS IN THE ROAD, OR APPLYING THE BRAKES. THE SUN VISOR IN THE VERTICAL POSITION BLOCKS THE DRIVERS VIEW OF THE ROAD. UPDATED 09/18/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200574August 23, 2007
STRUCTURE
SAFETY ISSUE WITH TOYOTA 2002 HIGHLANDER. THE DRIVER'S SIDE SUN VISOR REPEATEDLY FALLS DOWN OBSCURING VISION OF THE ROAD LEADING TO POTENTIAL ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199983August 17, 2007
VISIBILITY
SUN VISOR ON MY DRIVER SIDE OF MY 2002 TOYOTA HIGHLANDER WILL STAY IN THE UP POSITION (AGAINST THE CEILING). ANY SLIGHT BUMP IN THE ROAD CAUSES IT FALL AND BLOCK MY VISION. IT'S QUITE A HAZARD! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197962July 31, 2007
ENGINE AND ENGINE COOLING
HAVE REGULARLY MAINTAINED MY VEHICLE WITH ALL REQUIRED AND SUGGESTED TOYOTA MAINTENANCE SCHEDULES, THROUGH THE DEALERSHIP, AND WITH ONLY 68,000 MILES, I NOW HAVE LEARNED I HAVE AN OIL LEAK BETWEEN THE MOTOR & TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196459July 16, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. THE CONTACT STATED THAT HER VEHICLE HAS AN OIL LEAK, WHICH REQUIRES HER TO ADD OIL TO THE VEHICLE EVERY TWO DAYS. THE DEALER STATED THAT THIS IS AN ISSUE WITH THE FUEL SYSTEM. THE VIN, ENGINE SIZE, AND MILEAGE INFORMATION WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193401June 14, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE PROBLEM IS WITH THE AIR CONDITIONING A/C CONTROL UNIT. I'D TALKED TO SEVERAL TOYOTA OWNERS ABOUT THIS, AND THEY SAID THAT THEY HAVE HAD THIS PROBLEM , AND EACH HAS TAKEN IT TO A DEALERSHIP NEAR THEM AND GOT THE SAME REPLY. THIS WAS A VERY EXPENSIVE REPLACEMENT PART. THE DEALERSHIP THAT I WENT TO SAID THEY HAVE SEEN A FEW VEHICLES. THE OWNERS I TALKED TO OWNED HIGHLANDERS,4 RUNNERS, AND MINIVANS. MY WIFE'S HIGHLANDER IS A 200, 2 THE OTHER VEHICLES RANGE FROM 2002 TO 2004, FOR AS I KNOW THERE HASN'T BEEN ANYTHING REPORTED ABOUT THIS. I SENT AN EMAIL TO TOYOTA AND ALL I GOT BACK WAS THEY HAVEN'T HAD ANY RECALLS FOR THAT. THE PROBLEM WITH MY WIFE'S HIGHLANDER WAS THAT THE HEAT STOPPED WORKING DURING THE WINTER. THE ONLY WAY TO GET IT TO WORK WAS TO KEEP TURNING THE KNOB UNTIL IT WOULD START BLOWING WARM AIR, BUT IT WOULD NOT DO IT FOR LONG. THE A/C WORKED FINE ,BUT WHEN WINTER RETURNED, THERE WAS NO HEAT. IF THE WAS A CONTINUING PROBLEM, AND MORE DEALERS FOUND OUT ABOUT, WHY WEREN'T THEY DOING SOMETHING ABOUT IT. IF ONE COULD RESEARCH THIS I WOULD APPRECIATE IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192462June 5, 2007
STRUCTURE
TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. THE DRIVER AND PASSENGER MUD FLAPS HAVE CRACKED. THE FLAPS HAVE NOT BEEN REPLACED. THE DEALER STATED THAT THEY WILL NOT REPLACE THE MUD FLAPS FOR FREE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191488May 22, 2007
STRUCTURE:BODY
SUN VISORS ON 2002 TOYOTA HIGHLANDERS DID NOT STAY IN POSITION AND INTERFERED WITH DRIVER VISIBILITY- THE SUN VISORS WILL NOT STAY IN THE UP POSITION AND WILL DROP DOWN INTO THE DRIVER'S EYES WHILE DRIVING. FURTHERMORE, THE SUN VISORS WERE RENDERED USELESS AS THEY WILL NOT STAY IN POSITION WHEN IN USE. THE DRIVER IS FORCED TO EITHER NOT USE THE VISOR, A HAZARD WHEN DRIVING INTO THE SUN, OR MUST SLUMP DOWN IN THE SEAT AND USE THE VISOR IN THE COMPLETELY DOWN POSITION. BOTH THE PASSENGER AND DRIVER'S VISORS ARE AFFECTED. THIS WAS A KNOWN ISSUE WITH 2002 HIGHLANDERS AS DOCUMENTED ON OWNER'S WEB FORUMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191234May 19, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVER'S SIDE SUN VISOR ON THE 2002 TOYOTA HIGHLANDER WILL NOT STAY UP. IT FALLS DOWN ON A REGULAR BASIS ,AND SOMETIME FALLS DOWN WHILE DRIVING, MOMENTARILY, OBSTRUCTING MY VIEW OF THE ROAD AHEAD. DEALERSHIPS QUOTED ME A COST UPWARDS OF $600, PARTS ONLY, TO REPLACE IT, AND I DIDN'T AND HAVE NEVER USED THE HOMELINK FEATURE, WHICH APPARENTLY WAS LARGELY RESPONSIBLE FOR THE RELATIVELY HIGH COST OF REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189827May 4, 2007
VISIBILITY, UNKNOWN OR OTHER
DRIVERS SIDE SUN VISOR FALL DOWN INTO DRIVERS VIEW WITHOUT WARNING, BLOCKING THE DRIVERS VIEW AND CREATING A SERIOUS SAFETY ISSUE. THE DRIVERS VISOR WILL NOT STAY IN PLACE ON MY 2002 TOYOTA HIGHLANDER. THERE IS NO VISIBLE DEFECT WITH THE VISOR AND NO DAMAGE TO THE VEHICLE THAT CAUSED THIS PROBLEM TO START. JUDGING FROM THE WEB SITE "HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/HIGHLANDER/47694-SUN-VISOR-PROBLEM/" THERE ARE A LOT OF PEOPLE WITH THIS PROBLEM. COST TO REPLACE THE VISOR WITH HOME LINK GARAGE DOOR OPENER IN IT COSTS OVER $600, CAUSING MANY PEOPLE TO TRY MANY DIFFERENT POOR METHODS OF FIXING THIS SAFETY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189253April 30, 2007
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. THE CONTACT ATTEMPTED TO CHANGE THE FRONT DRIVER'S SIDE TIRE WITH THE JACK PROVIDED BY THE MANUFACTURER. THE JACK BENT FORWARD AND CAUSED THE VEHICLE TO LEAN TOWARDS HIM. HE BELIEVED THAT THIS WAS DUE TO METAL FATIGUE OF THE JACK. AS A RESULT, THE TIRE LANDED ON HIS LEFT FOOT AND TRAPPED IT UNDERNEATH THE VEHICLE. WHEN HE CONTACTED THE MANUFACTURER, THEY SENT HIM A LETTER STATING THAT THE VEHICLE'S WEIGHT CAUSED THE JACK TO FAIL. NO OTHER OFFERS, EXPLANATIONS, OR REMEDIES HAVE BEEN MADE. THE CURRENT MILEAGE IS 55,500 , AND FAILURE MILEAGE WAS 48,000. *AK UPDATED 06/06/07 *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189056April 26, 2007
VISIBILITY
DRIVER'S SIDE SUN VISOR HAS BEEN FALLING SLIGHTLY FROM IT'S RESTING POSITION ON THE HEADLINER. ON 4-20-07 THE VISOR FELL SUDDENLY ALL THE WAY DOWNWARD AND FULLY BLOCKED MY VIEW OF THE ROAD MOMENTARILY. I IMMEDIATELY WENT TO MY LOCAL TOYOTA DEALER FOR ADVISE ON THIS PROBLEM. HE THOUGHT THERE HAD BEEN A TSB ON THE VISOR BUT INDICATED THAT IT WAS THE LEXUS VERSION THAT HAD THE BULLETIN. I DO NOT KNOW THIS TO BE A FACT. THE NEW VISOR IN MY CASE IS COST PROHIBITIVE AT OVER 600.00. I AM NOT A SAFETY EXPERT BUT THIS SEEMS TO BE A SLAM DUNK SAFETY ISSUE AND NOT A "I WANT MY VISOR REPLACED FOR FREE" ISSUE. CLEARLY A DEFECT INVOLVING PUBLIC SAFETY. I SUSPECT SOME ACCIDENTS WOULD GET MORE ATTENTION-BUT WHY WAIT FOR ONE WHEN THIS PROBLEM IS SO WELL DOCUMENTED? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183866March 1, 2007
VISIBILITY
SUN VISOR, WHEN FLIPPED FORWARD AS FAR AS IT COULD GO, WOULD IMMEDIATELY DROP DOWN TO A VERTICAL POSITION, THUS BLOCKING MY VIEW. I HAD TO BEND DOWN TO PEEK BELOW THE SUN VISOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183833February 28, 2007
ENGINE AND ENGINE COOLING:ENGINE
I HAVE OWNED A 2002 TOYOTA HIGHLANDER 4 CYLINDER, 2WD. MY CAR STALLED ON THE ROAD ABOUT TOW WEEKS AGO AND I HAD IT TOWED TO A TOYOTA DEALER. I HAVE TAKEN VERY GOOD CARE OF MY CAR AND CAN PROVIDE SOME PARTIAL PAPER WORK OF MY MAINTENANCE. THE DEALER IS TELLING ME THAT I NEED A NEW ENGINE, AND MY BILL WILL GO OVER $5000.00. IT HAS ONLY 77000 MILES AND NO PHYSICAL DAMAGE TO THE CAR (NO ACCIDENTS). I HAVE HEARD ABOUT THE OIL SLUDGE LAW SUIT BUT IT COVERS ONLY 6 CYL BUT NOT 4 CYL. COULD YOU PLEASE HELP ME OUT ON THIS ISSUE. THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182282February 11, 2007
VISIBILITY
BOTH DRIVER AND PASSENGER FRONT SUN VISORS BECOME UNABLE TO STAY IN A FIXED VERTICAL POSITION. BOTH HAVE STARTED TO FALL DOWN, WHICH BLOCKS THE DRIVER'S VIEW. THIS IS A VERY SEVERE HAZARD AND COULD CAUSE A WRECK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181929February 7, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG WARNING LIGHT COMES ON. DEFECTIVE CENTER AIRBAG SENSOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181304February 1, 2007
VISIBILITY
2002 HIGHLANDER DRIVER SIDE SUN VISOR FALLS DOWN UNEXPECTEDLY WHILE DRIVING AND AT TIMES WILL NOT REMAIN IN THE UP POSITION, THUS HINDERING VIEW AT TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181055January 29, 2007
VISIBILITY
THE SUN VISOR ON MY 2002 TOYOTA HIGHLANDER KEEPS FALLING DOWN INTO MY SIGHT OF VISION. I BELIEVE TOYOTA AND YOUR OFFICE SHOULD INVESTIGATE THIS INCIDENT. IT IS BECOMING A SAFETY HAZARD AND IT IS VERY WIDE SPREAD ON MANY OF TOYOTA VEHICLES. YOU ONLY HAVE TO SEARCH THE INTERNET TO SEE HOW MANY OTHER COMPLAINTS THEY ARE . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180851January 26, 2007
VISIBILITY
FAILURE OF DRIVERS SIDE AND PASSENGER SIDE SUN VISORS TO STAY IN THEIR NON- USE POSITION. BOTH VISORS FALL WITHOUT ASSISTANCE AND BLOCK VISION CAUSING A SAFETY ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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