Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11524179May 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a relatively straight, 2-lane highway with cruise control set and no autopilot, the car started to brake suddenly and aggressively. This caused the car behind me to almost rear end my car. Luckily I was quick enough to press the accelerator to avoid the accident. This same sudden braking happened a total of 4 times within a 200 mile trip, one of which almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524105May 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident took place on May 26, 2023 at 3:43pm on Rt 608 (West Ox Rd) at Fairfax, VA. I had another false alarm warning for a car traveling in front of me with below the speed limit and having more than plenty space between us. My car put a false warning with extreme sounds and visuals, as a result I had to take off my eyes from the road and look at the screen to see what may be going on. I was distracted due to this warning, and I had to 'hard brake' as a result. Tesla's false forward collision warning almost caused an accident as a result. Both false warning and the follow up is captured in the screenshot that I share. I had my car at Tesla Service Center at 9am same day on the same day (May 26, 2023) for fixing Forward Collision System malfunctions. The service told me that there is no fix, they are aware of the problems, but there is no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524070May 26, 2023
SERVICE BRAKES
Error message “power braking assist reduced” displayed on the vehicle and the vehicles brake gave out. Meaning I was unable to utilize the brakes for slowing down the vehicle. The message disappeared after parking (and powering down) the vehicle for a bit. Had the same issue in a few days. Tesla is now replacing the entire brake pad assembly due to a brake sensor failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524000May 26, 2023
ELECTRICAL SYSTEM
Leased a brand new Tesla Model Y @ 01 Apr 2023. I put @ 2100 miles on the car. On @ 01 May 2023 I get a fault stating vehicle could not be charged. Took the vehicle to Tesla for repair on 04 May 2023, and was told that it needed a new HV battery. Original completion date was to be 20 May 2023. This was pushed back to 26 May 2023 and has now been pushed back to 31 May 2023. This is a vehicle that was a month old. Asked about a loaner, and was told that there were none available. I will have been without my car that I am paying a lease payment, insurance payment and self drive subscription payment for almost a months worth of time. Was told by a Tesla rep that no compensation is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523820May 25, 2023
ELECTRICAL SYSTEM
Power conversion unit failed with 400 miles on the car. It is being repaired now. The first replacement also failed and they are in the process of trying a second replacement. Car has now been out of service for more than a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523753May 24, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car was in autopilot multiple times and sharply applied brakes with nothing in front or obstacles. This is dangerous and almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523734May 24, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
False forward collision took place on May 24, 2023 at 6:18pm on Rt. 50 Arlington, VA in the following form: I was driving on my way home, while driving around 35mph (limit is 45mph), a car in front of was taking the left lane dedicated to turn left, which slowed down. I was going slow (35mph) and there was more than enough space between me and the car in front of me. At this point Tesla's forward collision gave me another false warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523534May 23, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I bought this car on March 2023. The windshield blades won't stop running on auto. I kept it turned off, but when I engage the adaptive cruise control, it goes back on and I can't turn it off. I made a service request on May 10 and Tesla cancelled the appointment saying the issue was resolved because it was a software issue, not a hardward issue. I was advised that wait for over the air update. I have had 3 over the air updates and the issues continuous. This is no my first tesla and this was never a software problem with my previous car. I also have another tesla Y 2021 that doesn't have the problem either. I have contacted Tesla again and they don't have a solution. One of the main reason I keep buying teslas is because I have problems with my arms and need to use the adaptive cruise control with lane centring to easy my arm pain. It is a feature I bought and it has to work otherwise I don't want this car. what seems to be easy it is become a problem. I always happen to get disconnected when talking to people at tesla. They must really have phone problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523465May 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom Braking: On our trip from Billings, MT to Minneapolis and back, we experienced 13 hard phantom braking incidents on I94. The first 3 were extremely dangerous and anxiety-inducing. We were very fortunate we did not have following traffic or we likely would have caused a collision at high speed. After that, I used the cruise control sparingly and only when we did not have following drivers. Still, we were anxious whenever I engaged cruise control and every time the car braked hard for no apparent reason. I am well-aware that Tesla owners report this problem regularly to the NTSB, and I keep expecting the company or the Agency to do something about it. It will kill people. We would be grateful for some action here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523438May 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle at interstate speeds would periodically “phantom brake” on I-90 one a clear day with no other cars around. Experienced about 10 different phantom brake incidents betweeen Sioux Falls and rapid city
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523174May 22, 2023
Chest Clip, Buckle, Harness
Harness is fraying from normal use; car seat is unsafe to use. Contacted company and they refused to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523127May 21, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A two-month old Tesla model Y encountered phantom braking at least 12 times in 5 days while Autopilot was activated. All incidents happened in a 4000 miles round trip on I-5 in California, I-10 in Arizona, and I-10 in Texas. The vehicle underwent automatic braking without any prior prediction. As a result of these incidents, there was a potential risk of the rear vehicle colliding with my own vehicle, or the potential risk of neck injury. These incidents happened on 05/08/2023, 05/09/2023, 05/19/2023, 05/20/2023, and 05/21/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523076May 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Braking. Yes, can be inspected upon request. Phantom braking for no apparent reason occurred at least 12 times in each direction on a long-distance trip on 2- and 4-lane roads on May 15 & 17 and also a trip in April, both in Autopilot and TACC modes, with nothing but the open road ahead, very little traffic, although a couple times when nearing the top of a hill. Driving at 70 mph on 2-lane roads and 80 mph on 4-lane roads. Concern of being rear-ended if passing a vehicle so wait long time to return to driving lane. Fortunately in standard driving no one was following closely to cause concern. One time when I was passing a semi, when I was almost even with the cab. No contact with dealer or service center as they are 240 miles away from my home or inspection by others. Unknown if there were on-screen messages due to watching the road instead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523050May 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
False forward collision warning incident took place on May 20, 2023 at 9:25pm on Alder Woods Dr. Fairfax, VA. The forward collision system mistake a legally parked on the street car for a moving car, and produced a false/phantom warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523034May 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident took place on May 20, 2023 at Judicial Dr, Fairfax VA at 1:12pm. I was driving with my family, I changed from left lane to the right lane and the forward collision warning went off for no good reason: I didn't have any cars in front of me, or at my right hand side. Forward collision warning is producing false/phantom warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523010May 20, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Incidents of phantom braking: We took our brand new Tesla model Y on a road-trip from Saint Helena CA to Scottsdale AZ and back. We had several incidents of the car slamming on the brakes while in cruise control due to mistakes in recognizing an actual reason to brake. May 11, in Arizona on highway 60, single lane road, we were in the right lane heading east when a large white pickup approached in the left lane. Our car mistook the approaching vehicle as a potential collision and slammed the brakes. This occurred a second time with another approaching vehicle at which point we ceased using cruise control. May 17 return trip on highway 10 in the morning, as I was driving with cruise control on, two lane highway, I approached a swale in the road with a change in pavement color. Gray concrete color contrasted with the blacktop patches in the upslope of the swale and the car slammed on the brakes. Same day, same highway, I was in the left lane having passed a slower vehicle. There were two cars behind me, waiting to pass. I put on the right turn signal and began to move into the right lane. There were a series of white jersey barriers on either side of the road. The car mistook these as a potential collision, slammed on the brakes and pushed me back toward the left lane. I applied the accelerator and forced it back into the right lane, avoiding a collision with the cars behind me. May 18 driving north on highway 5, multi lane highway and as my wife was driving and crested a hill there was a wire hanging across the road. In the center of the wire was a camera or some other device. While the wire was at least 6 feet over us, the car mistook it for an obstruction and slammed on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522985May 20, 2023
UNKNOWN OR OTHER
Wipers keep turning on randomly. It is a safety hazard as you do not expect wipers to turn on when no rain or water. Asked tesla dealer and they said it is a system wide issue and they have no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522792May 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has issues correctly identifying forward collisions. There are moments the car produces "phantom forward collision warnings" of objects or people not in the same lane (such as a pedestrian on a sidewalk or a car far outside of a safe stopping distance. However, there are other instances where I would expect a forward collision warning and receive none at all. This is exasperated by environmental factors and road conditions. "Tesla Vision" with camera-only detection seems to be highly unreliable based on the environmental factors (such as amount of daylight) or road conditions (speed bumps, construction areas, etc).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522553May 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla Model Y adaptive Cruise control was engaged while on an expressway; there were no cars in sight in front of me and very light traffic about 1000 feet behind me; the distance was set to 4 car lengths. I was steering from the travel lane to an exit lane, with feet off of the pedals. While steering from travel lane to exit lane, the adaptive cruise control suddenly braked, and the car reduced speed from 65 to 45 mph before I took over and applied the gas. The braking was sudden with no warning given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522382May 16, 2023
VISIBILITY/WIPER, STEERING
Hi Team, I bought a new car Model Y- [XXX] from Tesla on 27 Dec 2022 and after driving 50 miles itself with in 3 days, I reported so many manufacturing issues to Tesla in my new Car. All the issues that I have reported at that time either all of them are still open or while fixing any of those issues it caused even more issues in my car. As of now I have given my car 5-6 times to them for service so they may fix them but still all those issues either still exists or not fixed well. I am fed up giving my new car back to them for servicing and booking appointments & visiting them. Initially one of their employee gave me a confirmation that he is working with Tesla to buy back my car but then after 30 days I got to understand that Tesla employee is no more working with Tesla and have been fooling around me. I am not sure what kind of customer service, assurance does Tesla provides to its customer and how they working towards resolving those issues. I have paid $68000 to buy this car- and I feel like I am driving a car which got lot of design issues and I feel like I paid for new car and I am driving a 2nd hand car. It so much noise and rattle in my car and that also started to come after they tried to fix issues in my car. So, I am no more interested to get the issues fixed in a factory fitted car rather should have a new car or should get a full refund of the car. I am attaching a PDF of email thread that is going on from last 2-3 months with Tesla service employee and still they just want me to keep coming and giving my car to them. I don't have any more trust on them. Attach PDF shows all the issues and how they are just wanting me to spend time and keep explaining the same issues to them. All the issues details can also be referred from the email attached. Also from the email you may see- I was supposed to get one of issue fixed today but they have pushed again my appointment again after 10 days and not addressing my email. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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