Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11544339September 13, 2023
STEERING
lost all power steering today on model Y 2023 tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543933September 11, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Brand new vehicle, the vehicle cameras do not seem to be conveying the correct information to the control systems resulting in all related safety features like forward collision, parking assist, lane departure, automatic wipers, adaptive cruise control, blind spot warning, green light chime, etc are not working. In the last few months these features have not been operational for more than a few days. This is a major safety flaw with this vehicle and the local dealer is unable or unwilling to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543774September 11, 2023
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated that as his wife attempted to park the vehicle in their garage, the vehicle independently accelerated without warning and crashed into a concrete wall. The air bags did not deploy upon impact. The contact stated that his wife suffered from neck pain for a week after the accident but did not seek medical treatment. A police report was filed. The garage was damaged as a result of the accident. The vehicle was towed to an independent body shop where the vehicle was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 19.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11543656September 10, 2023
AIR BAGS
Airbag did not deploy / system failed at the time of the car accident happens. My safety was at risked during the time of accident. There were no indications, warning, messages or symptoms of the problems when the accident occurred.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543636September 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The incident occurred because the car in front of me made a sudden stop (there was a 3-car accident ahead of the car in front of me). In response to the sudden stop I hit the brakes hard on my car but my car failed to completely; it kept moving forward until I hit the car in front of me. I was not tailgating the car in front of me and had plenty of room to stop as I braked. Video recording from the Tesla showed the sufficient distance between my car and the car in front of me. I re-recorded using my phone, I can upload it for your review but the size is about 30MB and in .mov format
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543562September 9, 2023
STEERING
During driving this vehicle on road, this steering wheel wheel was suddenly locked, and cannot be turned. This caused the vehicle stopped making any turns. There was no any warning/messages/symptom before this incident happened. I had to go straight and stopped/parked the vehicle on roadside. After several power off and restarting, the steering wheel was still locked. Called Tesla tech support, the problem cannot be solved. Then had the vehicle been towed to Tesla service center. Tesla technician confirmed seeing error log info. It is under investigation now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543509September 8, 2023
STEERING
I got the dreaded ul_a020 error - "Steering assist reduced" today while driving our model Y - barely 3 months old with 2K miles. The steering became very stiff and I could barely move it, had to use all my forrce to rotate the steering wheel and move the car to the side. it very scary, I parked, got out and then drove again, it happened again. Thankfully I was not too far away from home, so somehow got back. The steering is not smooth anymore now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543464September 8, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on cruise control on US-93 North bound on between mile marker 116 and 110 ghost breaking occurs. Can cause an accident. It happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543298September 7, 2023
STEERING
Power steering appeared to be off when trying to drive car. Could not turn wheel at all. Car was towed to tesla service and told the power steering rack has an internal issue and needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543120September 7, 2023
STEERING
Steering wheel locked after only 9k miles on the car. Won’t turn so cannot drive the car. Brand new car. God forbid this happens while driving the car on road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543107September 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Our Tesla seems to be experiencing regular phantom braking events. We just had an event today while traveling on the freeway. Our Tesla unexpectedly applied the brakes without warning as if it was trying to avoid a collision. No objects were in sight. Our cruise control was active and we don’t have autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542999September 6, 2023
STEERING
Please note that I am not the owner of the vehicle and I am making this report in the public interest to try and save lives. The defect affects all 2023 Tesla Model Y cars and I have used the VIN of a junkyard Model Y to be able to complete the form. I have also used a fictitious USA address to satisfy your website requirements. My genuine contact details are available I understand that it is perfectly lawful for a non USA resident and a non owner to file a complaint. A Tesla Forum in Germany has a report from an owner detailing severe corrosion on the Ground terminal on his [XXX] car. This looks like galvanic corrosion between dissimilar metals. I think a bad ground connection might be the reason for the spate of power steering complaints on this model and possibly also causing brake booster failure. Tesla has been blaming the steering rack and replacing it. I think it is highly unlikely that the steering rack is faulty and it is much more likely that bad ground connections are the cause. The 2023 Model Y has some changes from the 2022 model including the use of so large aluminum castings. I think this may increase the risk of Galvanic corrosion and be the cause of the alarming increase in failures. Fatal crashes into oncoming vehicles may have been caused by this. Here is the thread: [XXX] Quote: Premature corrosion MY? Tesla Model Y Model Y Issues/Errors 19 March locobmw 19 March A bit frightening - after 3 months the contacts are already badly corroded. I'm going to report this to the SEC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542911September 6, 2023
ELECTRICAL SYSTEM
The vehicle completely locked me out. It was unresponsive to key card access as well as unresponsive to mobile app access. I was unable to unlock or open any door/latch/trunk or frunk. I’m no one was inside because they would’ve been stuck with no way out. This is a major safety concern. I happened to be in a safe area but if this were on a really hot day or if people/minors/children were in the car, it could’ve been fatal. This is a design flaw in the vehicle. If the 12V battery dies, the car locks and you cannot get in or out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542605September 5, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When accelerating to highway speed the automatic emergency braking (AES) erroneous engaged. The AES appeared to register a tie-down strap going from the center front of the model Y to the cargo on the roof as a pedestrian. This resulted in the car coming to a complete stop while merging onto the highway (decelerating from approx. 45 mph to a complete stop) which risked causing a rear end collision. The AES again erroneously engaged when puling to the side of the road. I disengaged the AES, but the pedestrian warning continued to light-up sporadically for the remainder of the trip at a range of speeds (although braking did not engage). Prior to the AES engaging there was no warning or alarm. There has been no inspection of the vehicle. A "bug report" is being filed with Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542532September 4, 2023
STEERING
While driving I lost the ability to steer. The steering wheel completely locked almost. This was a huge safety risk, as I was in the middle of a busy road in Los Angeles. I went to the Tesla service center today and they were closed. No warning lights came on. The same thing happened again today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542491September 4, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abrupt, rapid, unannounced deceleration with no apparent cause. Has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542411September 3, 2023
STEERING
Power steering failed repeatedly. Car was extremely difficult to steer. This only happened at low speeds, so there was no immediate danger. The car displayed various error messages. Took the car to the dealer, they confirmed it was an issue and replaced the Steering Rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542361September 3, 2023
STEERING
On September 3/2023 at around 9am I was driving my Tesla Y. I stopped on a traffic light on an intersection and on my green light started to turn left. However my steering wheel was not turning, it has stuck. It was very scary because of the intense incoming traffic. I turned my car on parking and then started again but nothing has changed. Tried this a few times without any success. My car only moved straight forward and backward. Then two drivers stopped and started to help me. They stopped incoming traffic and one of them helped me to turn the steering wheel left to move my car from the middle of the intersection. Two of us barely did this together and moved the car to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542342September 3, 2023
UNKNOWN OR OTHER
We parked the car in parking lot of a grocery store. Someone was able to open the car using his/her phone key and drove off and when realized a mistake, parked the car a mile away. At the same time, there was another car which was responding to my Tesla phone app. I called 911 to report stolen car and using the Tesla app which reported the correct location after 15 min, were able to get the car back. This is safety issue as someone was able to open the car using a different phone key and could have created a lot of trouble if it would not have been just a mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542284September 2, 2023
SEAT BELTS, SERVICE BRAKES, VEHICLE SPEED CONTROL
The car was going at the speed limit or maybe 5-9 miles over speed limit when brakes were pumped to stop car as there was stop and go traffic on a bridge in bay area (CA). The car had quite a distance from the car in front of it. Despite brakes being applied, the car seemed to accelerate and brakes had to be applied hard. However, the car did not stop until it hit the honda in front of it. As the driver of the Telsa at the time of the accident, it seems as though car was accelerating despite brakes being applied. A huge sound was heard by me the driver and then the driver eat belt became malfunctioned and the car would not restart. After a few minutes, the car restarted but now the dash board states service needed and I could no longer fasten the seat belt. The front of the car appeared to have minimal bumper damage but the seat has not worked since the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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