Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11553487November 3, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
My Tesla Model Y has been braking while on autopilot out of nowhere and very, very hard. I have noticed this has been happening more when I am next to a semi truck or other large vehicle where the tesla will for whatever reason slam on the brakes even though there is no vehicle or objects in front of me and there is not a vehicle merging. This is a major safety issue and can lead to a loss of property and worst of all, life. Please do a recall on these vehicles and make Tesla fix these issues before it leads to further accidents and injuries/deaths. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553402November 3, 2023
STEERING
1. What component or system failed or malfunctioned, and is it available for inspection upon request? My 2023 Tesla Model Y's steering wheel was totally locked up. I was not able to control the vehicle at all. 2. How was your safety or the safety of others put at risk? It happened when I parked, but I believe this could happen anytime, anywhere while I am driving. That could happen on the freeway which I do not even want to imagine. I am now scared of driving it. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? I have a service appointment tomorrow, so I am not sure this could be addressed by the service center, but I can easily find articles talking about the same issue. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No waring or alert popped up. I have a videoclip that I took when the incident took place, but I cannot upload it here because of its size.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553363November 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving my 2023 Tesla Model Y northbound on Interstate 69 in Indiana near the 219 mile marker. The time was around 9:30 P.M. My speed was approximately 70 MPH. I was using what Tesla calls "Traffic-Aware Cruise Control". All of a sudden and with warning, my vehicle braked extremely hard, slowing me down very fast. Luckily no one was behind me. I had no idea what was happening and looked all around for danger. After a few seconds, I accelerated and continued on. This phantom braking is very concerning to me. Had someone been behind me a horrible crash would have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553131November 2, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We have owned this car for a week and we have experienced unwarranted automatic breaking and rapid deceleration 1or 2 times on 5 out of the 7 days of driving. We are now considering returning the car due to overall safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552959November 1, 2023
STEERING
I took my wife to a doctors appointment and upon going back into the car to drive off the steering wheel became VERY stiff. I had to use a considerable amount of force to move the wheel. My wife couldn't move the steering wheel at all. Some errors appeared on the screen 'Power steering reduced', and UI_a020 Steering assist is disabled. Ultimately had to call Tesla and they had to tow it away to a Service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552862October 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Consistent to the point that it can be predictable- Phantom braking along Virginia I-66 eastbound; everytime exactly after passing the gantry near exit 44.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552805October 31, 2023
STEERING, LANE DEPARTURE: ASSIST
Autosteer mode, while generally helpful and which I use daily, abruptly brakes hard and/or pulls hard to the right when its computer program misinterprets a mere shadow as a threat. While I am sure your organization already knows this well. I believe this has strong potential to cause a driver to over-react and lose control of the vehicle. Addition of a radar sensor as an input to the existing algorithm similar to the Chevy Bolt for separately assessing/confirming this perceived threat could resolve the problem in milliseconds and preclude this risk. Understandably, Tesla management as judged this acceptable since adding this capability would raise its cost and reduce its market share in the increasingly competitive EV market. But as a former systems engineer and general manager manufacturing aviation autopilot computers, I strongly disagree and remain concerned about its potential to cause a serious/fatal crash. Thus, I offer another voice pressing for reconsideration by your public safety organization.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552792October 31, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling on an open highway with no obstructions, the vehicle applied the brakes very hard causing all passengers to slide forward in their seats activating the seat belt locks. All cargo became airborne and flew forward. Had a car been following, it is highly likely that we would have been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552685October 30, 2023
VISIBILITY/WIPER
When wipers are in auto mode they do not start until well after visibility is at a dangerous level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552639October 30, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I purchased my Tesla Model Y in January of this year. Tesla removed all ultrasonic sensors from the car, and is instead relying only on "Tesla Vision". However, 9 months later and I still don't have several safety features Tesla promises. Rear Cross Traffic Warning and Blind Spot warning don't work at all. The Lane Departure warning only works over the solid outside line, and doesn't warn at all when crossing between lanes (ie a dotted line). In addition, the Adaptive cruise control randomly brakes dramatically for no apparent reason. This is extremely dangerous, as drivers behind don't expect you to quickly decelerate in the middle of the highway for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552539October 30, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla forward collision system activated inaccurately twice consecutively at very low speed: on October 28, 2023 at 1:09PM ET on US-50 E. 1. Traveling on the left lane US-50 E at 1:09pm, for a slowed done traffic, around 10mph Tesla issued a false forward collision for the car traveling ahead of me with plenty of space between cars. 2. Right after this incident, Tesla falsely had another false forward collision warning issued on US-50 E at 1:09 pm for the same conditions that I described above (very slow traffic 10mph, left lane, for the same car, plenty of space between cars) In both of these incidents due to Tesla's false forward collision warning a great deal of confusion, and distraction is created by the very same system which is supposed to protect drivers and its passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552524October 29, 2023
UNKNOWN OR OTHER
The NHTSA mandate to force Teslas full self driving software to perform full stops is dangerous. You guys made the software less safe with your authoritative mandates. The full stops cause road rage in surrounding drivers and cause them to nearly rear end my car. I hold NHTSA responsible for this degradation in features of my vehicle. You are failing in every aspect of your mission to keep the roads safe. Why are US agencies so left wing biased with hatred for Tesla and Elon Musk? You corrupt people also need to stop issuing fake safety recalls every time Tesla has a software update. You people are truly useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552355October 28, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Unintended Acceleration in a Tesla
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11552158October 27, 2023
ELECTRICAL SYSTEM
On October 25, 2023, between 10:40 pm and 10:50 pm, while driving the car on the 105 (Century Freeway), the computer system suddenly went completely black. The car did continue to travel and never did stop. I did not make any lane changes. I am unable to say if the the head lights continued to function. The computer did reboot after about a minute or so. The car is brand new. I've only had it since September 16, 2023. I am reporting it here in case it is a concern. I've read that the computer could only have been rebooting from an update that I had installed earlier. Don't know for sure, but it was quite a hair raising one and a half minute. Additionally, there are times when the car's adaptive cruise control does not recognize red light intersections. It would accelerate instead of slowing down to stop. During those times, I would need to slam on the brake to make it stop. I have not relayed any of this information to Tesla but I intend to very shortly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552133October 26, 2023
TIRES
While driving in second lane from Left on I-90 at approximately 60 MPH an indication of 'tire pressure low - Pull the car over' was observed on the screen. Car was pulled over and it was noticed that driver side rear tire was blown. It was separated at the wall. Tire pressure was per the recommendation from manufacturer as there was no deviation indication prior to the incident. After driving on same section of the road for at least two times no potholes were observed as the section of the I-90 around that area appears to be relatively recently laid. The tire was inspected at home after the incident and there was no FOD found in tire. As a first impression it appears to have failed at the tire wall. Expectation is that after failure the tire wall should be able to sustain the vehicle weight and operation of vehicle at least for a very short distance to pull over the car from the traffic on a highway for safety of driver/passengers and other vehicles on highway. In this case the consequence of incident could have been a very serious life threatening event. A detailed analysis of design specification and manufacturing process of tire including quality program and sustainability would make sense to verify if this is a design and/or manufacturing failure, to validate and re-evaluate the certification and prevent this type of issue. Also it is quite surprising that tires for this make of vehicle are not covered under warranty. It would also be important to find out idf similar incidents have happened but not reported. For the owner of this vehicle there was no satisfactory and technically convincing response to questions about probable cause and concerns about safety at the authorised service center except the replacement of tire by same make and model of tire with cost of replacement paid by owner/customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552017October 26, 2023
UNKNOWN OR OTHER
Driving at highway speed, the screen went black on my Tesla Model Y. The car did not completely shut down and eventually rebooted itself. After numerous calls with customer service I was told that this is not common, but not unheard of. The car has no physical owners manual; it relies on its screen. I now know how to reboot if screen goes black again, but there would have been no way for me to diagnose the problem or solution while screen is black. Initially I was told that the car is not drivable without a service call. Then I was told that it should be ok and just go ahead and use it when they realized that they can not provide mobile service to my location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552002October 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
One month latest Tesla Model-Y owner. Tried all means in last 3 days to submit several concerns, but tesla had made it impossible to file written complains. 1. Automatic Emergency braking was applied with kids in back eat to school on an internal 35mph road in broad day light with a solid cement divider in left and no vehicle around anywhere. Everyone was hurt someway or other due to this phantom braking and would have been much worse on highway as there are many trucks on this side. Seems accelerator was also not working for few seconds. A software fliker is seen, seconds before this, in video. Not sure a hack, bug or intentional. Major safety issue, have video from dashcam. 2. The FSD is not ready, whatever Tesla says, it doesn’t care about road condition, speed or other surroundings. Drives like aggressive kid who just learned driving & doesn’t care about anyone or anything. Thats the reason have stopped using it. 3.The automatic lane departure assistance is very dangerous at the as it takes control of vehicle and tries to move away from lane as soon as you are around the border, without considering speed, other vehicles in side lanes, road condition or road hazards and due to this, several time it happened like tug of war, where other vehicles were too close like a truck in there lane left & right, hence was trying to be on edge of lane and this system was yanking to go away from line, causing shaking & was about to hit other vehicles. This may have caused accidents, had to turn this off as well. 4. The estimated range is so wrong and off my 70-100 miles and this could cause safety issues for family in night or cold getting stuck or anxiety that can cause emotional trauma and safety issues. 5. Other small stuff- Wiper turn on without rain or water, sentry mode don't work if charge is below 65 miles, which could be a security risk, fandom door open notification, bluetooth issue, car don't unlock, costly super charger etc. Sorry but had no other way.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11551990October 26, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
On August 28, 2023, driving back from golf at Tijeras Creek, the vehicle noted several faults: cruise control disabled, autopilot disabled, parking brake disabled, and others. We parked in Newport Beach and the vehicle failed to move—appears the parking brake locked up. The vehicle was taken to Tesla for repair; the vehicle had 4,423 miles on the odometer when it was taken to Tesla for repair. The technician states that they identified the brake fault, removed and replaced the right brake caliper.its disabled the vehicle from safe operation. September 21, 2023, the vehicle was driven locally 23 miles and the condition returned. This time the vehicle was in a shopping mall and the parking brake would not release, disabling the vehicle. Screen shots of the fault codes were taken to preserve the evidence. Eventually, the operator was able to shimmy the vehicle forward and return to the house. On October 4, 2023, only 90 miles after repair by Tesla, the exact same condition—parking brake function degraded. The vehicle, again, refused to disengage the parking brake. The vehicle suffered again the problem that rendered the vehicle inoperable. The vehicle was again towed. On October 13, 2023, the vehicle was picked up from Tesla service for repair of the THIRD DEFECTIVE AND DANGEROUS CONDITION; the vehicle was driven locally and, on the freeway, to determine if Tesla had actually corrected the dangerous and defective condition. After about two hours in varying conditions and 90 miles, the vehicle was parked in the garage overnight. In the morning, the vehicle was loaded for an outing, and again the DANGEROUS AND DEFECTIVE CONDITION occurred. This time, the vehicle could not be backed out of the garage; The tow truck was called
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551949October 26, 2023
STEERING
Steering Assist is reduced shows up in the screen. The steering then becomes hard to manouver and you lose parts of the control of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551891October 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving from Austin to Houston on 5-Sep-2023 when the car stop from 70MPH to zero w/no reason and nothing in front of us; this phantom stop event is real - my daughter and wife were very scared and made me not use the adaptative cruise control for the rest of the trip. I don't have paid for FSD, I was very upset because was the start of the trip and I did not use the car for 2+ hours trip since
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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