Suzuki SX4 Complaints (2009)

48 consumer complaints on file.

#10513046May 21, 2013
STEERING, ENGINE AND ENGINE COOLING
CHIRPING OF ACCESSORY DRIVE BELT AREAD NOTICED. SUZUKI REPLACED SERPENTINE BELT AND TENSIONER PULLEY OUT OF WARRANTY. SEEMS LIKE SOMETHING IS WRONG WHEN REPLACING A TENSIONER PULLEY BELOW 35000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508282April 15, 2013
AIR BAGS
MY SUZUKI SX-4 HAS SHOWN AN AIRBAG WARNING LIGHT FOR JUST OVER TWO YEARS. THIS BEGAN JUST SHORTLY AFTER THE WARRANTY PERIOD EXPIRED. I RESEARCHED THE PROBLEM ONLINE, AND FOUND THAT THIS IS A COMMON ISSUE, AND THAT MOST CASES REQUIRED A REPAIR IN EXCESS OF $1000. RECENTLY, SUZUKI ISSUED A REPAIR EXTENSION FOR THE AIRBAG SYSTEM, BUT MY SITUATION CONVENIENTLY DOES NOT QUALIFY. APPARENTLY, THE DIAGNOSTIC CODE IS DIFFERENT FROM WHAT SUZUKI ISSUED THE EXTENSION FOR. I WAS TOLD THIS MORNING BY A SUZUKI DEALERSHIP THAT I MUST PAY ANOTHER $95 FOR DIAGNOSTICS TO FIND OUT WHAT THE DIAGNOSTIC CODE MEANS. THIS IS NOT ACCEPTABLE. I HAVE TRIED TALKING TO REPRESENTATIVES AT SUZUKI'S "CUSTOMER RELATIONS" DEPARTMENT, BUT TO NO AVAIL. THEY INSIST THAT THIS ISSUE IS NOT COVERED UNDER THEIR REPAIR EXTENSION, AND THAT I MUST PAY FOR ADDITIONAL TESTING, AND REPAIR IN ORDER TO RESOLVE THIS ISSUE. MY ONLINE RESEARCH HAS REVEALED THAT THIS ISSUE IS WIDESPREAD, AND IT SHOULD NOT BE CONSIDERED TO BE A NORMAL WEAR AND TEAR, OUT OF WARRANTY ISSUE. THIS IS A SERIOUS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503784March 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS HE NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT USED A PERSONAL SCAN TOOL WHICH READ THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CLEARED THE CHECK ENGINE LIGHT AND NEVER DIAGNOSED THE FAILURE. APPROXIMATELY 72 HOURS LATER, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. THE CURRENT MILEAGE WAS APPROXIMATELY 23,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491755January 7, 2013
AIR BAGS
THE AIR BAG DASH LIGHT CAME ON AND STAYED ON. I TOOK IT TO THE SUZUKI DEALERSHIP. THEY TOLD ME THERE WAS A RECALL ON THE PASSENGER SEAT SENSOR. THEY RESET THE LIGHT TO SHUT IT OFF AND CHARGED ME $99.95 LABOR TO DO SO. I ASKED WHY THIS WAS NOT COVERED UNDER WARRANTY OR THE RECALL. THEY TOLD ME IT ONLY HAD A 3 YEAR 36,000 MILE WARRANTY. THEY ALSO RESET AND FIXED THE LIGHT WITHOUT MY AUTHORIZATION TO DO SO SINCE I THOUGHT THIS WOULD BE A WARRANTIED REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473646September 3, 2012
TIRES
JUST BACK FROM 15 MILE TRIP TO WALMART, TURNED INTO LONG DRIVEWAY AND DROVE ABOUT 200 FEET WHEN HEARD NOISE LIKE WE WERE DRAGGING A LARGE WEED ; STOPPED AND SAW THE TIRE HAD FAILED . LOOKED LIKE THE SIDEWALL OF THE TIRE CLOSE TO THE OUTSIDE OF THE RIM HAD SPLIT ALL AROUND THE TIRE. PURCHASED THESE 4 NEW TIRES ON 6/30/2012 FROM DISCOUNT TIRE COMPANY IN TYLER, TEXAS SO THIS TIRE ONLY HAD 3,557 MILES ON IT WHEN THIS HAPPENED. THE TIRE WAS A BFG GFORCE SPORT COMP2, SIZE 205/50ZR17 89W. WILL RETURN TO THE STORE FOR WARRANTY BUT MIGHT HAVE BEEN BAD IF IT HAD HAPPENED ON THE HIGHWAY AT 70MPH RATHER THAN THE DRIVEWAY AT 10 MPH. DID NOT FIND ANY RECALLS ON THIS TIRE IN THE RECALL SEARCH WEBSITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467988July 27, 2012
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
PURCHASED VEHICLE ON 6/29/12. AIRBAG WARNING LIGHT CAME ON TWO WEEKS LATER. RESEARCH INDICATES THAT MY AIRBAGS ARE NOW DISABLED. AUTHORIZED SUZUKI DEALER/REPAIR FACILITY IS 125 MILES AWAY. ON LINE BLOGS AND THIS WEBSITE INDICATE PROBLEMS WITH DISCONNECT IN SEAT SENSOR EMBEDDED WITHIN FRONT PASSENGER SEAT CUSHION. SUZUKI WILL NOT COVER COSTS TO REPAIR/REPLACE SEAT CUSHION. SAFETY ISSUE SEAMS TO BE WITH ALL SUZUKI SX4'S. HOW DO WE, THE CONSUMER, GET AMERICAN SUZUKI TO RECALL THIS AIRBAG ISSUE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464941July 3, 2012
AIR BAGS
VEHICLE IN DEALER SHOP FOR SAFETY INSPECTION (NEW YORK). DEALER TOLD OF RECALL FOR MIRROR SCREWS, GPS BATTERY, AND PASSENGER SEAT PAD. I INFORMED DEALER OF PASSENGER AIR BAG WARNING LIGHT ON DASH. THE DEALER TOLD ME THEY HAD TO SEND THE GPS BACK TO THE FACTORY, THE SCREWS FOR THE MIRROR WERE ON BACK ORDER AND THE AIR BAG LIGHT WOULD COST ME $85.00 U.S. TO UPDATE THE PROGRAM. ARE AIR BAGS SUPPLIED BY THE MANUFACTURE NOT REQUIRED TO WORK 3000 MILES OUT OF WARRANTY? IF MY WIFE GETS IN AN ACCIDENT AND A PASSENGER DIES BECAUSE OF A DEFECTIVE PROGRAM AM I AT FAULT? WHAT IS MY RECOURSE FOR THIS ASININE SERVICE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462016June 17, 2012
SERVICE BRAKES, HYDRAULIC, AIR BAGS
MY CAR'S ISSUE IS THAT AIR BAG LIGHT STAYS ON. WHEN I TOOK THE VEHICLE TO THE LOCAL SUZUKI DEALERSHIP TO FIX AN OTHER ISSUE ON BRAKE SYSTEM, THE AIR BAG LIGHT ALSO HAD STAYED ON. THE SERVICE MECHANICS SAW THE FRONT PANEL OF MY CAR WHERE THE BRAKE SYSTEM LIGHT AND AIRBAG SYSTEM LIGHTS WERE ON. HOWEVER, THEY DID NOT WARN ME ABOUT IT. IF THEY HAD TOLD ME, THE COSTS SHOULD HAVE BEEN COVERED BY WARRANTY. AT THAT TIME, I DID NOT KNOW WHAT THE AIRBAG LIGHT INDICATED (I.E. AIRBAG WOULD NOT DEPLOY WHEN I GOT AN ACCIDENT) AS A DEALERSHIP WHERE I PURCHASED THE CAR DID NOT WARN ME ABOUT IT ALTHOUGH IT ALREADY STAYED ON WHEN I PURCHASED IT. THIS IS A SERIOUS SAFETY ISSUE IN TERMS OF QUALITY OF SERVICE TECHNICIANS AND AIRBAG SYSTEM ITSELF OF SUZUKI. THIS APPEARS TO BE A KNOWN AND WIDE SPREAD ISSUE WITH SUZUKI SX4 AS I HAVE SEEN MULTIPLE COMPLAINTS, WHICH ARE THE SAME AS MY ISSUE, ON SAFECAR.GOVE AND OTHER WEBSITES. FURTHERMORE, LOOKING AT THOSE INFORMATION, THOSE CARS HAD THE ISSUE AT A QUITE EARLY STAGE OF CAR USAGE (E.G. WHEN PURCHASED AND MILEAGE), WHICH INDICATES THAT THE AIRBAG SYSTEM HAS A DEFECT. THIS ISSUE COULD LEAD SERIOUS INJURIES OR DEAD SO SUZUKI SHOULD RESOLVE IT AS SOON AS POSSIBLE BY EITHER RECALLING THE AIRBAG SYSTEM OR EXTENDING THE WARRANTY SO THAT CAR OWNERS CAN FIX IT WITH NO COSTS AND SAVER OUR LIVES. OTHERWISE, CAR OWNERS WHO COULD NOT AFFORD THE COSTS COULD NOT FIX IT. ALSO, CAR OWNERS WHO ARE NOT FAMILIAR WITH AIRBAG LIGHT/SYSTEM WOULD NOT PAY ATTENTION TO THE DANGEROUS SITUATION. FROM THAT PERSPECTIVE, SUZUKI SHOULD NOTIFY CAR OWNERS ABOUT THE ISSUE IMMEDIATELY. I HOPE THAT NHTSA ALSO WOULD TAKE THE ISSUE SERIOUSLY, INVESTIGATE IT AND GIVE THE NECESSARY DIRECTIONS TO SUZUKI TO SAVE OUR NATION OF U.S.A 'S LIVES FROM A DEFECT AIRBAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460510June 4, 2012
AIR BAGS
AIRBAG WARNING LIGHT COMES ON AND STAYS ON. THIS IS APPARENTLY A KNOWN PROBLEM WITH SUZUKI VEHICLES AND THERE ARE MULTIPLE COMPLAINTS ONLINE. I TOOK THE VEHICLE TO THE LOCAL SUZUKI DEALERSHIP, AND THE AIR BAG SENSOR WAS REPROGRAMMED. HOWEVER, IT STILL RETURNS A B1311 CODE. SUZUKI HAS EXTENDED THEIR 3 YR 36000 MI WARRANTY, BUT WILL NOT COVER THIS CODE FOR SOME UNKNOWN REASON. THE ONLY REMEDY IS THE REPLACE THE ENTIRE SEAT BOTTOM AT A COST OF $1,100. SUZUKI SHOULD RECALL ITS DEFECTIVE SENSORS, THIS IS A SERIOUS SAFETY ISSUE AS I'VE READ THAT THE AIRBAGS MAY NOT OPERATE PROPERLY IF THE SENSOR IS MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460417June 3, 2012
SEATS, SEAT BELTS, AIR BAGS
THIS ISSUE STARTED WAY BEFORE TODAY, BUT THE AIR BAG SENSOR LIGHT CAME ON PROBABLY IN THE FALL OF 2011 ALONG WITH THE PASSENGER SEAT BELT LIGHT. WE MOVED TO A SMALL TOWN AND BEFORE GETTING TWO NEW TIRES WE WENT TO THE SERVICE STATION ONLY TO FIND OUT IT WAS CLOSED BUT I NEED TO GET MY INSPECTION REINSTATED SO I CAN GO TO CLASS AND WORK AND IF SUZUKI KNEW ABOUT ALL THESE ISSUES WITH THE AIR BAG SENSOR ONE WOULD HOPE THAT IT WOULD WARRANT A RECALL. I LOVE MY SX4 BUT EVER SINCE I GOT IT HAS HAD MANY ISSUES WITH IT, MORE SO THAN MY HUSBANDS CAR WHICH IS A 1999 FORD MUSTANG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458468May 14, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A ROUTINE OIL CHANGE. TWO WEEKS LATER, THE AIR BAG AND TIRE PRESSURE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED THAT THE SENSORS NEEDED TO BE REPLACED FOR BOTH COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 63,419.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453694April 1, 2012
POWER TRAIN
AFTER 38,000 MILES AND LESS THAN 3 YEARS, MY SUZUKI NEEDS A NEW DRIVE BELT AND TENSIONER ACCORDING TO THE DEALERSHIP. MY WARRANTY JUST RAN OUT. ACCORDING TO RESEARCH I HAVE DONE ONLINE THIS BELT SHOULD LAST AT LEAST 60,000 MILES AND THE TENSIONER MUCH LONGER. THEY ARE QUOTING ME 450.00 TO REPAIR. RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448554February 20, 2012
AIR BAGS, SEATS
THE AIR BAG LIGHT USE TO TURN OFF BY RE FASTING MY SEAT BELT BUT NOW STAYS ON ALL TIME AND MY CAR HAS 40K MILES AND I CANT GET AN INSPECTION STICKER BECAUSE OF THIS ,I TOOK IT TO REPAIR AND THE DEALER WANT MORE THAN $2K TO FIX THIS, IN THE MEAN TIME I CAN'T USE THE CAR BECAUSE IS NOT SAFE AND IT HAS NOT INSPECTION STICKER THIS IS HAPPENING TO ALOT OF PEOPLE IS CLEARLY A FAULT ON SUZUKI,S AIR BAGS SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442883January 9, 2012
AIR BAGS
I WENT TO THE DEALER FOR THE AIRBAG SERVICE LIGHT ON! THEY CHECKED IT AND TURN THAT THE AIRBAG SENSOR FROM THE PASSENGERS SEAT IS DEAD AND WARRANTY WILL NOT COVER IT!!??? I'M VERY DISAPPOINTED WITH THIS, SUZUKI WARRANTY WILL NOT RESPONSE FOR THEIR VEHICLE SECURITY FAILURES?? WHY?? THEY SAID THAT IF I HAVE AN ACCIDENT AIRBAGS WILL NOT COME OFF AND IF I WANT TO HAVE IT REPLACE IT WILL COST 2,000 DOLLARS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443018January 4, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
DRIVING HOME FROM WORK MY BRAKES FAILED, FOOT WENT TO THE FLOOR AND NO BRAKES, THEN A MOMENT LATER I HAD SOME, I WAS TERRIFIED BUT MADE IT HOME. MY HUSBAND DID A TEST DRIVE AND TRIED FILLING UP THE FLUID BUT REALIZED IT WAS NOT JUST A FLUID PROBLEM. I CALLED SUZUKI CUSTOMER SERVICE AND TOLD THEM WE SUSPECTED THE MASTER CYLINDER. BY NOW THE CAR WAS OUT OF WARRANTY SO THEY TOLD ME TO HAVE IT TOWED TO THE DEALERSHIP WHERE THEY WOULD INSPECT IT AND DECIDE WHETHER TO PAY FOR PARTS OR LABOR OR BOTH OR PERHAPS NOTHING AT ALL. WITH MY HUSBAND OUT OF WORK WE COULD NOT AFFORD ANY REPAIRS AT ALL NOR COULD WE AFFORD TOWING. SO OUR MECHANIC COUSIN LOOKED AT THE CAR AND SAID IT WAS DEFINITELY THE MASTER CYLINDER AFTER 27,480 MILES!! HE REPLACED THE MASTER CYLINDER. I THEN WROTE A LETTER TO SUZUKI THINKING THEY WOULD WANT TO KNOW THIS FAILED SO SOON, I TOLD THEM THIS SHOULD NEVER HAVE HAPPENED, EXPLAINED WHY I DID NOT GO TO THE DEALERSHIP AND TOLD THEM I HAVE THE PART WE TOOK OFF IF THEY WANTED TO INVESTIGATE. I HEARD NOTHING BACK. TODAY I SPOKE TO THEM AFTER GETTING A PHONE CALL CHECKING ON THE ORIGINAL CALL AND ASKING WHAT HAPPENED? I EXPLAINED TO THE LADY ON THE PHONE EVERYTHING AND SHE SAID BECAUSE I HAD THE CAR DONE LOCALLY I COULD NOT GET ANY REIMBURSEMENT. I DO NOT AND AM NOT SEEKING REIMBURSEMENT! I TOLD HER I DON'T WANT ANYTHING FROM SUZUKI BUT THEY SHOULD BE AWARE A PART FAILED SO EARLY AND I HAVE THAT PART FOR INVESTIGATION SHOULD THEY WANT ME TO DROP IT OFF. THEY DIDN'T CARE! I AM STUNNED! SO I AM PUTTING IN THIS COMPLAINT IN THE HOPE THAT PERHAPS I SAVE ANOTHER SUZUKI OWNER DYING BECAUSE THEIR BRAKES FAIL DOING 70!! THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440836December 21, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE ENGINE THROTTLE STARTED TO INCREASE EXCESSIVELY AND THE VEHICLE ACTED AS IF IT WAS GOING TO ACCELERATE ONCE THE CONTACT REMOVED HIS FOOT FROM THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS INSPECTED THE FAILURE BUT WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED WHO SEND OUT AN ENGINEER TO INSPECT THE FAILURE BUT DID NOT INFORM THE CONTACT OF ANY ISSUES. THE FAILURE MILEAGE WAS 45,679.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439357December 12, 2011
AIR BAGS
THE DRIVERS SIDE AIRBAG LIGHT IS ON AND TWO DEALERSHIPS LOCALLY HAS SEEN THIS PROBLEM. $1100 FOR A NEW SEAT. THIS SOUNDS TO ME THAT THIS NEEDS TO BE LISTED AS A RECALL, NOT TO MENTION HOW MANY OTHER OWNERS HAS THIS SAME ISSUE POSTED ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406888June 14, 2011
STEERING, ENGINE AND ENGINE COOLING, POWER TRAIN
WHILE DRIVING ON A WINNIPEG STREET, APPROACHING A RED LIGHT @ ABOUT 40/45KM, & CHANGING TO THE LANE ON THE RIGHT, THE STEERING LOCKED. THIS OCCURRED ON JUNE 6TH, 2011. IT WAS A SUNNY MORNING. HADN'T RAINED FOR AT LEAST 24 HRS. I IMMEDIATELY PUT ON THE HAZARD LIGHT, SHIFTED TO NEUTRAL, RESTARTED & DROVE AWAY WITHOUT FURTHER INCIDENT. THIS HAS NEVER OCCURRED BEFORE; CAR PURCHASED JULY 2009--CURRENT MILEAGE-12,300 KM. NO OTHER PROBLEMS. MY MECHANIC EXAMINED ALL RELEVANT AREAS AND SAID HE FOUND NO WORN PARTS OR DEFECTS. HE TEST DROVE THE CAR BUT COULD NOT FIND ANYTHING OF CONCERN. HE STATED THE CAR COMPUTER DID NOT REGISTER THAT ANY SUCH INCIDENT HAD OCCURRED. HABER SUZUKI TEST DROVE THE CAR ON JUNE 13. FOUND NO FAULT WITH THE DRIVE; ALSO STATED THAT THE CAR COMPUTER DID NOT INDICATE THAT AN INCIDENT HAD OCCURRED & SAW NO REASON FOR FURTHER INVESTIGATION. THEY INFORMED ME THAT THE CAR HAD STALLED & THAT CAUSED THE STEERING TO LOCK. THE MANAGER THERE STATED THAT NO FURTHER INVESTIGATION WAS NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401380May 18, 2011
STEERING
BELT TENSIONER ON 2009 SUZUKI FAILED. THE CAR HAD 18000 MILES ON IT. THE FAILURE WAS A NOISY BELT, WHICH GRADUALLY GREW LOUDER. THE BELT FELL OFF BEFORE I COULD GET IT TO THE DEALER. LOST POWER STEERING AND CHARGING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401424May 18, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THE FRONT PASSENGER AIR BAG LIGHT CONTINUED TO ILLUMINATE STATING THE AIR BAG WOULD NOT DEPLOY. THERE WAS A DEFECT IN THE SEAT CUSHION WHERE THE AIR BAG SENSORS ARE LOCATED. THE DEALER STATED THAT HE COULD NOT REPROGRAM THE SENSORS INSTEAD THEY HAD TO REPLACE THE ENTIRE SEAT WHICH COST $1,100. THERE ARE NO RECALLS OR WARRANTIES FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, STATED THERE WERE NO RELATED RECALLS AND OFFERED NO ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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