Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11271306October 27, 2019
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUSLY CRACKED. PARKED AT A CONVENIENCE STORE, NOTHING AROUND THE VEHICLE, CAME OUT AND NOTICED A CRACK FROM THE A POST INTO THE MIDDLE OF THE WINDSHIELD. HAPPENED ON A SATURDAY, ATTEMPTED TO CALL INSURANCE COMPANY AND WAS TOLD I HAD TO WAIT UNTIL MONDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271313October 27, 2019
VISIBILITY/WIPER
EYESIGHT WINDSHIELD BROKE WHILE DRIVING ON A FREEWAY IN LIGHT RAIN. NO KNOWN CAUSE. CRACK CONTINUED EXPANDING FOR 2 DAYS IN WARM, DRY WEATHER. HAD WINDSHIELD REPLACED ON AN INSURANCE CLAIM WITH SAFELITE AND THEY ALSO CALIBRATED THE EYESIGHT CAMERAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271383October 27, 2019
UNKNOWN OR OTHER
HAD MY NEW CAR FOR 2 MONTHS AND WAS DRIVING ABOUT 50 MILES AN HOUR ON THE FREEWAY, IN THE FAR RIGHT LANE TO PREPARE TO EXIT. HEARD A SOUND FROM THE RIGHT FRONT OF THE CAR, THEN NOTICED A VERY SMALL CRACK IN THE UPPER RIGHT SIDE OF FRONT WINDSHIELD AND THOUGHT A ROCK WAS KICKED UP BY ANOTHER CAR BUT SAW NO OBJECTS AND THERE WERE FEW CARS DRIVING NEAR ME. IT SEEMED ODD AND UNSAFE THAT A WINDSHIELD COULD CRACK FROM LITTLE TO NO IMPACT. OVER THE NEXT DAY, THE SMALL CRACK EXPANDED TO ABOUT 12 INCHES. SPENT $847 TO REPLACE THE WINDSHIELD AND RE-CALIBRATE EYESIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271384October 27, 2019
VISIBILITY/WIPER
I WAS DRIVING DOWN THE ROAD, NO CARS IN FRONT OF ME, AND I HEARD A CLICK. I LOOKED AROUND AND NOTICED A 3' CRACK IN THE WINDSHIELD. THE CRACK HAS SINCE GROWN TO 24'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270937October 25, 2019
VISIBILITY/WIPER
MY WINDSHIELD CRACKED SPONTANEOUSLY WHILE THE CAR WAS PARKED IN A RAMP. THE CRACK IS AT THE LOWER PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268336October 14, 2019
UNKNOWN OR OTHER
OUR WINDSHIELD HAS CRACKED TWICE IN ONE YEAR. THE SECOND CRACK OCCURRED SIX WEEKS AFTER REPLACEMENT OVERNIGHT WHILE PARKED IN A GARAGE. IT EXTENDS THROUGH THE REAR VIEW MIRROR ATTACHMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256133September 17, 2019
UNKNOWN OR OTHER
FRONT WINDSHIELD JUST CRACKED ON A PARKED VEHICLE FROM THE MID LEVEL ON THE PASSENGER SIDE. SEARCHING ONLINE FOUND MANY COMPLAINTS FROM OTHER USERS HAVING SIMILAR PROBLEM. HAVE JUST 6000 MILES ON THE CAR AND IT HAS BEEN JUST 5 MONTHS SINCE I BROUGHT THE NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253719September 6, 2019
VEHICLE SPEED CONTROL
A COUPLE DAYS AGO WHEN I WAS DRIVING ON A BACK ROAD AND USING CRUISE @35MPH, THE CAR FOR NO REASON SUDDENLY STARTED BREAKING AS IF TO AVOID A COLLISION. NOTHING WAS IN FRONT OF ME, NOT EVEN AN ONCOMING CAR AT A DISTANCE. NO ONE WAS BEHIND ME. MY RESPONSE WAS TO MANUALLY APPLY THE BRAKE AND THAT KICKED OUT CRUISE. I HAVEN'T HAD IT HAPPEN AGAIN. IS THAT SOMETHING THAT CAN HAPPEN WHEN USING CRUISE AT LOW SPEEDS? IF IT WERE TO HAPPEN AT HIGHWAY SPEEDS, IT COULD BE QUITE DANGEROUS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252922September 3, 2019
VISIBILITY/WIPER
I GOT A BRAND NEW SUBARU 2019 SUV IN SECOND WEEK OF MAY 2019. CAR HAS AROUND 5500 MILES ON IT. WINDSHIELD DEVELOPED A CRACK THAT I OBSERVED WHEN I GOT INTO MY CAR NEXT MORNING. OVERNIGHT CAR WAS PARKED ON MY DRIVE WAY. THERE ARE NO TREES AND I DONT SEE ANY ROCKS HITTING. IT CRACKED OUT OF NO WHERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252431August 30, 2019
VISIBILITY/WIPER
DRIVING DOWN NORMAL HIGHWAY AND NOTICED A CRACK FORMING. WINDSHIELD CRACKED NEAR WIPER FROM MAYBE SOME ROAD DUST HIT IT THAT IS COMMON ON ANY HIGHWAY. NEVER HAD SUCH A BIG CRACK FROM NORMAL ROAD DUST BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251859August 27, 2019
STRUCTURE:BODY
THE REAR LIFTGATE ONLY HAS THE EXTERIOR ELECTRIC BUTTON TO OPEN LIFTGATE. A PANEL INSIDE THE GATE HAS TO BE REMOVED IN ORDER TO GIVE ANYONE TRAPPED INSIDE A SAFE EXIT. THE PANEL REQUIRES A TOOL TO PRY IT OFF IN ORDER TO GET TO THE LATCH INSIDE. THE KEY REMOTE FOB WILL ONLY UNLOCK THE ELECTRIC SWITCH, NOT RELEASE THE LATCH. ANYONE TRAPPED INSIDE WOULD STILL NOT BE ABLE TO ESCAPE THE BACK OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245993August 23, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
PURCHASED VEHICLE IN MARCH 2019, SINCE OWNING VEHICLE MY MILES PER GALLON HAS BEEN OFF RANGING FROM 6 MILES TO 99 MILES PER GALLON AND THE SUBARU DEALER DOESN'T KNOW WHAT THE ISSUE IS. ALSO, WHILE APPLYING THE BRAKES, YOU HAVE TO APPLY THE PEDAL ALL THE WAY DOWN TO STOP. THE VEHICLE HAS A SOFT PEDAL AND A BURNT SMELL IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246032August 23, 2019
ENGINE, POWER TRAIN
FIRST OIL CHANGE AT 5,850 MILES NO PROBLEM. AFTER SECOND OIL CHANGE AT 11,948 MILES, VEHICLE BECAME UNDRIVABLE AS IT STUMBLES AND LOSES POWER BETWEEN 2,000-2,700 RPM. DEALER HAS REPEATED OIL CHANGE 3 ADDITIONAL TIMES AS THEY ARE NOT CERTAIN IF THEY MAY HAVE OVERFILLED THE ENGINE (KNOWN SUBARU ISSUE). THEY HAVE ALSO REPLACED THE EXHAUST, CATALYTIC CONVERTER, AIR FILTER, INTAKE SYSTEM, AND TRANSMISSION, ALL TO NO AVAIL. DISCONNECTING THE BATTERY AND GROUNDING THE CABLES TO DISCHARGE ALL CAPACITORS PROVIDED TEMPORARY RELIEF, BUT THE PROBLEM RETURNED WITHIN 36 HOURS AND 200 MILES. NOW ENTERING 3 WEEKS AND 600 MILES OF TROUBLESHOOTING AND TEST DRIVING BY THE DEALER, BUT THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THE CAR IS STILL UNSAFE AND UNDRIVABLE, AS 2000-2700 RPM IS THE HEART OF THE POWER BAND THAT IS ALWAYS USED WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245528August 21, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. WHILE THE CONTACT WAS EXITING A CAR WASH, THE VEHICLE SUDDENLY ACCELERATED AND DROVE OVER A CURB. THE FRONT DRIVER'S SIDE WHEEL WAS FLATTENED AND THE VEHICLE STOPPED AFTER THE CONTACT TURNED TO AVOID CRASHING INTO A WALL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE REPAIRED AFTER THE CLAIM BECOMES APPROVED BY THE INSURANCE COMPANY. THE CONTACT SPOKE WITH SUBARU OF KINGS AUTOMALL (9536 KINGS AUTOMALL RD, CINCINNATI, OH 45249, (513) 583-9300) AND WAS INFORMED TO HAVE THE TIRE REPAIRED BY AN INDEPENDENT MECHANIC. AFTERWARDS, THE DEALER WOULD HAVE THE VEHICLE TOWED TO THEM FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4,300. *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245401August 21, 2019
VISIBILITY/WIPER
CRACK APPEARED ON WINDSHIELD WITHOUT ANY PRIOR DAMAGE TO THE AREA WHILE DRIVING. STARTED BELOW WINDSHIELD WIPER ON DRIVERSIDE AND CONTINUES FOR 24" ACROSS THE CENTER OF THE GLASS IN A CURVED 40 DEG ANGLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244909August 19, 2019
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THERE WAS A SMALL CRACK IN THE MIDDLE OF THE FRONT WINDSHIELD. THE CRACK EXPANDED IN HOT WEATHER. THE CONTACT CALLED LANCASTER COUNTY MOTORS SUBARU (1705 MANHEIM PIKE, LANCASTER, PA 717-569-4514), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE WAS REPORTED TO THE INSURANCE COMPANY, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244818August 18, 2019
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUS CRACK UNDER WIPER DEICER CONNECTION VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244616August 17, 2019
UNKNOWN OR OTHER
I WAS DRIVING AT APPROXIMATELY 45 MILES PER HOUR, COMING DOWN FROM A MOUNTAIN RANGE AND JUST REACHED THE BOTTOM. I CROSSED A CATTLE GUARD AND MY SUNROOF SHATTERED. I DO NOT BELIEVE I ROCK HIT AS THE DEALERSHIP BELIEVES AS THEIR WAS NO ONE DIRECTLY IN FRONT OF ME AND I WAS IN A REMOTE AREA OF ARIZONA. I BELIEVE THE SUNROOF SHATTERED FOR EITHER NO REASON OR POSSIBLY CHANGE IN ELEVATION AND TEMPERATURES. THIS IS NOT SAFE. LUCKILY MY SHIELD WAS CLOSED, BUT THE SOUND ALONE WAS STARTLING AND COULD HAVE CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244638August 17, 2019
VISIBILITY/WIPER
SUBSTANTIAL WINDSHIELD CRACK WITH NO VISIBLE PREVIOUS DAMAGE. VEHICLE WAS PARKED OUTDOORS AT APPROXIMATELY 2045 CENTRAL TIME ON 8/15/2019 FACING WEST. AT APPROXIMATELY 0900 CENTRAL TIME ON 8/16/2019 VEHICLE HAD A SUBSTANTIAL 7+ INCH CRACK DESCENDING FROM TOP OF THE WINDSHIELD DIRECTLY ABOVE AND DESCENDING VERTICALLY DOWN FROM NEAR THE DRIVER EYESIGHT CAMERA. THIS IS UNACCEPTABLE BEHAVIOR FOR GLASS WHICH IS MEANT TO PROTECT THE DRIVER AND PROVIDE A VIEW PORT FROM WHICH MOST SAFETY SYSTEMS OF THE VEHICLE OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244551August 16, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
SLOWLY PULLING STRAIGHT INTO PARKING SPOT AT GROCERY STORE. APPLIED BRAKE WHEN CAR SUDDENLY ACCELERATED. I WAS ABLE TO CONTROL STEERING, BUT BRAKES WOULD NOT WORK. STEERED CAR INTO EMPTY PARKING SPOT IN FRONT OF ME THEN TURNED HARD RIGHT TO AVOID HITTING PARKED CARS IN ROW ACROSS. SUBARU HIT A PICK UP TRUCK THAT WAS REVERSING OUT OF A DIAGONAL PARKING SPOT. THE CAR DIDN'T STOP UPON IMPACT, INSTEAD BOTH RIGHT SIDE WHEELS CLIMBED UP THE SIDE OF TRUCK AT AN ANGLE. AIR BAGS DIDN'T DEPLOY ON IMPACT. THIS WAS A VERY DANGEROUS SITUATION. THE ACCELERATION WAS UNCONTROLLABLE AND I AM AFRAID TO DRIVE THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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