Subaru Outback Complaints (2003)

93 consumer complaints on file.

#10348489August 10, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CRUISE CONTROL WOULD NOT DISENGAGE. SHE HAD TO SHIFT THE VEHICLE INTO NEUTRAL GEAR IN ORDER TO SLOW DOWN. THE CONTACT WAS THEN ABLE TO DRIVE ONTO THE EMERGENCY LANE AND HAVE THE VEHICLE TOWED TO A DEALER. THE DEALERS DIAGNOSIS CONFIRMED THAT THERE WAS NOTHING WRONG SINCE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE ACCELERATOR PEDAL BECAME STUCK AND THE DEALER STATED THAT THE FLOOR MAT HAD TO BE THE CAUSE. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR ADDITIONAL DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85000 AND THE CURRENT MILEAGE WAS 87000. 11/9/10 *CN THE CRUISE CONTROL WOULD NOT DISENGAGE. THE ACCELERATOR BECAME STUCK WHILE TRAVELING UP A 9% GRADE. THE CONSUMER STATED HER FOOT WAS NOT ON THE ACCELERATOR PEDAL, HITTING THE BRAKE DISENGAGED THE ACCELERATOR. UPDATED 11/16/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339457June 22, 2010
SUSPENSION:REAR
ACCELERATING FROM COMPLETE STOP, I HEARD A LOUD SNAP FROM THE RIGHT REAR WHEEL WELL. UPON INSPECTION BY AN ASE MECHANIC, IT WAS DETERMINED THAT THE RIGHT REAR STRUT AND ASSEMBLY HAD RUSTED OUT AND BROKEN ON A VEHICLE WITH ONLY 81,000 MILES ON IT. THE CAR IS LOCATED IN A VERY HIGH SALT USE STATE, MAINE, AND THIS SEEMS TO BE THE EXACT TYPE OF RUSTING AND BREAKAGE PROBLEM OTHER SUBARU'S HAVE PREVIOUSLY BEEN RECALLED FOR IN HIGH SALT USE AREAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330546May 15, 2010
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
SUBARU OUTBACK, 2003, 4-CYLINDER WITH 90,000 MILES S/N: [XXX] SIGNIFICANT ACCELERATION FROM VERY SLOW SPEED; TURNING OFF THE ENGINE WAS THE ONLY METHOD OF STOPPING THE CAR. DROVE THROUGH GARAGE WALL; OCCURENCE OVER SIX MONTHS; ABOUT ONE-TIME PER MONTH. PROGRESSIVELY GOT WORSE UNTIL THE CAR WENT THROUGH THE GARAGE WALL. PER DEALER: "SIGNIFICANT CARBON BUILD-UP IN THROTTLE HOUSING & IDLE CONTROL VALVE. CARBON BUILD-UP CAUSED BY REFORMULATED GASOLINE." REPIAR ACTION: CLEAN THROTTLE HOUSING & REPLACE IDLE CONTROL VALVE = $ 750.00 AT MAY 11, 2010. NO SERVICE BULLETINS OR HISTORY, PER DEALER. MY COMMENT: "POTENTIAL DISTEROUS SAFETY ISSUES: NOT ONLY PROPERTY DAMAGE, BUT SIGNIFICANT PERSONAL INJURY COULD BE CAUSED IF THIS HAPPENS IN PARKING LOTS, CROSSWALKS, DRIVEWAYS, ETC." [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317591April 12, 2010
ENGINE AND ENGINE COOLING
2003 SUBARU OUTBACK WITH LEAKING HEAD GASKETS. CONSUMER WOULD LIKE TO BE REIMBURSED FOR REPAIR COST. *KB AT AROUND 80,000 THE CONSUMER BEGAN TO SMELL BURNING OIL. THE CONSUMER STATED SUBARU RECALLED OTHER MODELS BECAUSE OF A POSSIBLE EXTERNAL LEAK AT THE CYLINDER HEAD GASKETS. THE CONSUMER STATED HER MODEL HAS THE SAME ENGINE AS THE OTHER MODELS. THE CONSUMER STATED SUBARU WAS ONLY WILL TO COVER 50% OF THE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321776March 24, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WOULD CONTINUOUSLY OVERHEAT WHILE DRIVING OR WHILE THE VEHICLE WAS SITTING IDLE WITH THE ENGINE ON. THE CONTACT ALSO MENTIONED THE VEHICLE WAS EMITTING A BURNING OIL SMELL. HE STATED THAT THE FAILURE WAS DUE TO A DEFECTIVE HEAD GASKET. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316003March 3, 2010
SERVICE BRAKES, HYDRAULIC
2003 SUBARU OUTBACK 2.5 ENGINE. BRAKES FAIL AFTER INITIAL START IN COLD WEATHER. SEEMS LIKE BRAKE BOOSTER VACUUM LINE CHECK VALVE FREEZES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302886January 27, 2010
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE AT SUB-FREEZING TEMPERATURES. OCCURS EVERY TIME TEMPERATURE IS BELOW FREEZING. FAILURE APPEARS TO BE IN THE MASTER CYLINDER AS IN PREVIOUS YEAR MODEL OF THIS AUTO. *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10292537November 17, 2009
ENGINE AND ENGINE COOLING:ENGINE
SUBARU OUTBACK 4 CYL WAGON ENGINE COOLING PROBLEMS/HEAD GASKET FAILURE. CAR HAD TO BE TURNED OFF IN TRAFFIC SEVERAL TIMES,EXTREMELY HOT,FUMES GO IN THE CAR. TOOK IT TO DEALER AND IT IS PAST WARRANTY BY APPROX 10,000 MILES. IT IS A 4,000. JOB TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285375September 16, 2009
WHEELS:LUGS/NUTS/BOLTS/STUDS
2003 SUBARU OUTBACK IMPREZA WAS ON THE OHIO TURNPIKE WHEN THE REAR LUG NUTS BROKE CAUSING THE TIRE TO COME OFF OF THE VEHICLE. *KB THE CONSUMER STATED THE TIRES HAD BEEN ROTATED 1 WEEK PRIOR. OHIO TRAFFIC CRASH REPORT# 10-0773-90. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254078January 7, 2009
FUEL SYSTEM, GASOLINE
I OWN A 2003 SUBARU OUTBACK LIMITED 2.5L. DURING EXTREMELY COLD WEATHER (20 DEGREES F OR LOWER,) THE FUEL LINES LEAK WHERE THE RUBBER HOSE AND CLAMP MEET THE METAL PIPE ON THE FUEL RAIL FOR THE INTAKE MANIFOLD. THIS IS A VERY DANGEROUS CONDITION SINCE RAW FUEL IS LEAKING ONTO THE INTAKE MANIFOLD AND ENGINE BLOCK. A SOURCE OF IGNITION SUCH AS HEAT FROM THE EXHAUST MANIFOLD OR EVEN A SPARK FROM STATIC ELECTRICITY COULD START A FIRE IN THE ENGINE COMPARTMENT. THERE IS A TECHNICAL SERVICE BULLETIN FOR THE SAME PROBLEM, ONLY FOR THE SUBARU IMPREZA WRX. (TSB# 09-36-03). THE SUBARU OUTBACK EXPERIENCES THE SAME LEAK EVEN ON THE SAME SHORT PIECE OF HOSE ON THE PASSENGER SIDE OF THE ENGINE. SUBARU'S TSB ON THIS INVOLVES REPLACING THE HOSE AND INTAKE PIPE SINCE IN VERY COLD WEATHER THEY GET MISALIGNED ALLOWING FUEL SEEPAGE TO OCCUR. THE SAME PROBLEM OCCURS ON THE OUTBACK, ALTHOUGH THERE IS NO TSB FOR IT AND THE DEALERS FIX WAS TIGHTENING THE HOSE CLAMPS WHICH DID NOT RESOLVE MY PROBLEM. I AM CONCERNED FOR MY SAFETY AND OTHER DRIVERS OF SUBARU OUTBACKS IN COLD WEATHER SINCE RAW FUEL DRIPPING ON A HOT ENGINE COULD EASILY IGNITE. THIS PROBLEM STILL OCCURS FOR ME EVERYDAY WHEN THE TEMPERATURE OUTSIDE DROPS BELOW 20 DEGREES F. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249090November 18, 2008
STEERING
TL*THE CONTACT OWNS A 2003 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING, THE STEERING WHEEL JUST KEPT TURNING AROUND, BUT THE WHEELS DID NOT MOVE. THE VEHICLE NEEDED TO BE TOWED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241012September 5, 2008
SUSPENSION:FRONT, SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 SUBARU OUTBACK. WHILE DRIVING AT ANY SPEED, THE VEHICLE BOUNCES, SHAKES, AND WOBBLES FROM SIDE TO SIDE. THE FAILURE IS ALSO FOLLOWED BY A BUMPING SOUND. THE CONTACT BELIEVES THAT IT IS CAUSING WEAR AND TEAR ON THE VEHICLE. SHE IS TERRIFIED TO DRIVE THE VEHICLE. THE DEALER STATED THAT THE VEHICLE WAS PERFORMING THIS WAY DUE TO THE ITEMS IN THE VEHICLE. THE DRIVESHAFT WAS REPLACED AND THE DEALER STATED THAT THE VISCUS CUP NEEDED TO BE REPLACED. CURRENTLY, THERE IS FAILURE WITH THE STRUTS, BEARINGS, AND SUSPENSION. THE DEALER STATED THAT THE VEHICLE WOULD PASS INSPECTION. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240259August 29, 2008
POWER TRAIN:MANUAL TRANSMISSION, SUSPENSION
DEFECTIVE DRIVE SHAFT DEFECTIVE VISCOUS COUPLER DEFECTIVE SUSPENSION NO DEATHS OR ACCIDENTS YET I AM AFRAID THAT MY LIFE AND SAFETY ARE SERIOUSLY AT RISK AND NONE OF THE SUBARU TECHS WILL ACKNOWLEDGE A PROBLEM OR AGREE TO FIX. I HAD THE ABOVE DEFECTS DIAGNOSED BY AN AUTO SHOP NOT AFFILIATED WITH SUBARU. THERE MAY BE OTHER PROBLEMS TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239062August 20, 2008
SUSPENSION:FRONT:WHEEL BEARING
MY WHEEL BEARING FAILED IN BOTH FRONT WHEELS--PASSENGER SIDE AT ABOUT 79,000 MILES AND DRIVERS SIDE AT ABOUT 84,000 MILES. THE CAR IS A 2003 SUBARU OUTBACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221473March 17, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2003 SUBARU OUTBACK. WHILE DRIVING 10 MPH, ENGAGING THE BRAKES, THE VEHICLE ACCELERATED TO THE HIGHEST RPM'S AND HIT THE VEHICLE IN FRONT OF HER. THE VEHICLE STEERING, BRAKES, GEARS WERE ALL LOCKED. THE GAS PEDAL WAS STUCK AND THE VEHICLE CONTINUED TO ACCELERATE RAPIDLY. SHE WAS ABLE TO TURN THE ENGINE OFF BY USING THE KEY. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FRONT END IN THE FENDER AREA WAS DAMAGED AND THE PASSENGER DOOR DID NOT OPEN. SHE SUSTAINED A BRUISE FROM MID PALM TO HER WRIST, AND SKIN REMOVED FROM KNUCKLE TO WRIST FROM THE LEFT HAND. A POLICE REPORT AND PICTURES ARE AVAILABLE. THE OTHER VEHICLE'S REAR END AND PASSENGER SIDE PANEL WERE ALSO DAMAGED. THE PURCHASE DATE WAS 10/2003.THE CURRENT AND FAILURE MILEAGES WERE 37,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10220941March 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
ON JANUARY 26,2008 AT 8:10 PM MY HUSBAND AND I ARRIVED HOME FROM A DINNER OUT. HE STOPPED AT THE TOP OF OUR VERY STEEP DRIVEWAY AND PLACED MY 2003 SUBARU OUTBACK IN PARK. THE CAR WAS RUNNING.. . AS I WAS IN THE CAR I DIDN'T NOTICE IMMEDIATELY THAT IT WAS ROLLING. IT MADE NO GRINDING SOUND AS IT SHOULD HAVE IF IT WAS SLIPPING OUT OF GEAR. IT WAS AS IF IT WAS IN NEUTRAL. HE YELLED AT ME (I WAS STRAPPED IN THE PASSENGER SEAT) TO HIT THE BRAKE BUT I COULD NOT BECAUSE I WAS STRAPPED IN MY SEAT. I NEVER THOUGHT OF THE EMERGENCY BRAKE AS I WAS PANICKED. IN MARCH OF 2007 I WAS DIAGNOSED WITH A VERY SERIOUS SPINAL CONDITION AND HAD TO GET A FIVE LEVEL NECK SURGERY TO KEEP FROM BECOMING PARALYZED. I WAS TOLD THAT IF I GOT HIT ON THE BACK OF THE NECK OR WAS IN AN AUTO ACCIDENT I COULD BE PARALYZED. THE CAR REACHED A SPEED OF ABOUT 10 MILES PER HOUR AND I SLAMMED INTO OUR 1997 RODEO ISUZU. THANKFULLY THE AIRBAG DID NOT DEPLOY AND JOLT MY HEAD AND I BRACED MY HANDS ON THE DASH. I SUFFERED ONLY MINOR WRIST SPRAINS AND MULTIPLE BRUISES AND SOME NECK SORENESS AND ABSOLUTE PHYSICAL SHOCK. I HAVE HAD NIGHTMARES ABOUT THE ACCIDENT. WE CALLED HIGHWAY PATROL AND OUR INSURANCE COMPANY. I DID NOT FEEL IT NECESSARY TO GET MEDICAL ATTENTION AS I WAS NOT SERIOUSLY INJURED. AFTER THIS WAS OVER MY HUSBAND WENT ON THE INTERNET AND READ ABOUT A RECALL OF 2002 AND 2003 LEGACY OUTBACKS BECAUSE OF A DEFECT OF THE PARKING ROD THAT FAILS TO ENGAGE. MY CAR WAS NOT ON THE RECALL LIST BUT IT SHOULD BE. I TOOK IT TO THE DEALER TO CHECK THIS PROBLEM OUT AND THEY, AFTER HAVING THE CAR FOR 6 DAYS ONLY CHECKED THE PARKING BREAK AND THE SHIFTER AND SHIFTER LINKAGE WHICH DIDN'T ADDRESS MY COMPLAINT ABOUT THE PARKING ROD AT ALL. I AM CURRENTLY OUT $500 DEDUCTIBLE FOR MY SUBARU AND $3000 FOR THE BODY DAMAGE TO MY OTHER CAR AND MOSTLY I AM STILL MAJOR CONCERNED THAT THIS ROLLING IN PARK THING WILL HAPPEN AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10211126December 7, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2003 SUBARU OUTBACK. WATER WAS LEAKING IN THE VEHICLE THROUGH THE SUNROOF. THE DEALER REPAIRED THE SUNROOF WITH SILICONE, BUT THE FAILURE RECURRED. THE DEALER REPAIRED THE FAILURE AGAIN WITH THE SAME SILICONE. THE SUNROOF WAS NEVER USED. THE WATER DID NOT CAUSE ANY DAMAGE. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 53,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210090November 27, 2007
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKET DEVELOPED A COOLANT LEAK. IT WAS LESS THAN 30 DAYS FROM THE WARRANTY RUNNING OUT. THE DEALERSHIP DID THE WARRANTY WORK BUT SAID THEY COULD NOT DO THE OTHER HEAD GASKET BECAUSE IT HAD NOT FAILED AND THE WARRANTY WOULD NOT ALLOW THEM TO REPLACE IT. IT ONLY MAKES SENSE IF THE ONE SIDE FAILED THAT THE OTHER SIDE WAS RIGHT BEHIND IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202929September 13, 2007
POWER TRAIN
I TOOK MY 2003 SUBARU OUTBACK IN FOR REGULAR OIL CHANGE MAINTENANCE. THE AUTO MECHANIC INFORMED ME THAT THE ENGINE WAS QUITE NOISY AND THOUGHT IT MIGHT NEED VALVE ADUSTMENTS. WE TOOK IT TO THE DEALER THINKING THAT THE DEALER WOULD COVER THIS UNDER THE WARRANTY. WE LEFT THE VEHICLE WITH THE DEALER TO BE CHECKED OUT, THEIR DIAGNOSIS WAS THAT THE TIMING BELT TENSIONER WAS DEFECTIVE. BEING THAT OUR VEHICLE ONLY HAD 27,000 MILES ON IT, THE MAINTENANCE MECHANIC SAID IT WAS PROBABLY DEFECTIVE RIGHT FROM THE FACTORY. IF WE HAD NOT CAUGHT THIS AT THIS TIME, IT COULD HAVE CAUSE CONSIDERABLE ABOUT OF DAMAGE TO THE TIMING BELT OR ENGINE. THE WARRANTY COVERS 6 YEARS ON THE POWERTRAIN, BUT THE DEALER WOULD NOT COVER THIS EXPENSE OF THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200852August 27, 2007
EXTERIOR LIGHTING:TAIL LIGHTS, STRUCTURE:BODY:HATCHBACK/LIFTGATE
WATER IS GETTING INTO THE REAR DOOR OF OUTBACK SUBARU WAGON CAUSING THE CORRODING OF REAR LIGHT HARNESSES. TAILLIGHT FAILED TO OPERATE AND HAD ASSEMBLY HAD TO BE REPLACED. DEALER CAN'T DETERMINE HOW/WHY WATER IS GETTING INTO THE REAR DOOR. AFTER HEAVY RAIN, THE WATER CAN BE HEARD MOVING AROUND IN THE DOOR. WATER DRAINS OUT WHEN THE DOOR IS OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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