Subaru Outback Complaints (2002)

143 consumer complaints on file.

#10296415December 19, 2009
FUEL SYSTEM, GASOLINE
FUEL SMELL INSIDE CAR WHEN COLD OUTSIDE (APPROX. 25 DEG F) OCCURS EVERY WINTER AT THESE TEMPERATURES FOR LAST 3 YRS (AT LEAST) DEALERS NEVER FOUND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269832May 24, 2009
SERVICE BRAKES, HYDRAULIC
REPETITIVE FAILURE OF BOTH FRONT BRAKE ROTORS. ROTORS HAVE THICKNESS VARIATION WHICH CAUSES HEAVY BRAKE PULSATION AND STEERING WHEEL JUDDER FROM SIDE TO SIDE WHEN BRAKING FROM GREATER THAN 45 MPH. FIRST COMPLAINT 6/18/03 9971 MILES FRONT ROTORS WERE RESURFACED. SECOND COMPLAINT 5/3/04 16180 MILES RESURFACE FRONT ROTORS. THIRD COMPLAINT 4/7/05 23013 MILES RESURFACE FRONT ROTORS REPLACE FRONT BRAKE PADS. FOURTH COMPLAINT 5/20/08 42147 MILES REPLACE FRONT ROTORS AND FRONT BRAKE PADS. FIFTH COMPLAINT 3/17/09 49719 MILES RESURFACE FRONT ROTORS. SUBRAU DOES HAVE A CUSTOMER PAY UPGRADE IN THEIR TSB #: 06-33-04 DATE: 01/15/04 FOR 2001-2003 SUBARU VEHICLES TO MODIFY THE DISC BRAKE PAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256179January 24, 2009
FUEL SYSTEM, GASOLINE
BOTH MY 2001 AND 2002 SUBARU OUTBACKS HAD A STRONG SMELL OF GASOLINE IN THE CABIN WHEN STARTING THE CARS. A CHECK UNDER THE HOOD SHOWED GASOLINE DRIPPING FROM SEVERAL OF THE RUBBER FUEL LINES WHERE THEY JOINED METAL FUEL LINES. THE FUEL WAS DRIPPING ONTO THE ENGINE AND RUNNING DOWN TO THE GROUND. UPON TIGHTENING THE FUEL LINE CLAMPS THE PROBLEM STOPPED. WHEN I USED GOOGLE TO CHECK ON THE PROBLEM THERE WAS SEVERAL 100,000 HITS WITH THE SAME PROBLEM. IT SEEMS TO BE RELATED TO LOW TEMPERATURE <+10F. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255759January 20, 2009
FUEL SYSTEM, GASOLINE
MY 2002 SUBARU LEGACY OUTBACK WAGON, 2.5 LITER ENGINE, LEAKED FUEL FROM THE FUEL LINE. THIS WAS MOST PRONOUNCED ON A COLD DAY. THERE ARE MANY REPORTS OF THE SAME PROBLEMS. MY SUBARU DEALER TOLD ME THAT THIS PROBLEM IS COMMON. THOUGH WE SMELLED THE STRONG FUEL ODOR, FORTUNATELY, THERE WASN'T A FIRE. THE CAR IS NOW BEING REPAIRED AND WILL BE READY 01/21/09. THE ESTIMATED COST OF THE REPAIR IS $485. SUBARU KNOWS ABOUT THE PROBLEM AND REDESIGNED THE PART. THEY REFUSE TO COVER IT BECAUSE THEY SAY THE SERVICE BULLETIN NUMBER 09-36-03, ISSUED 04/01/03 ONLY APPLIES TO THE WRX, EVEN THOUGH THE OUTBACK HAS A SIMILAR SETUP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254934January 14, 2009
SERVICE BRAKES, HYDRAULIC
MY 2002 SUBARU OUTBACK HAD FRONT ROTOR FAILURE IN 2007-----THE FINS THAT HOLD THE ROTORS TOGETHER RUSTED AND BROKE. WHEN YOU CHECKED THE ROTOR THICKNESS WITH A MICROMETER IT WAS FINE BUT WHEN YOU APPLIED BRAKES THE PRESSURE SQUEEZED THE SURFACES TOGETHER AND MADE IT FEEL LIKE THE ROTORS WERE WARPED---ALSO UNDETECTABLE BY RUNOUT GAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252836December 26, 2008
POWER TRAIN
CLUTCH DEFECTS NOT ACKNOWLEDGED AND NOT REPAIRED BY THE DEALER ON A SUBARU OUTBACK 20002. DEALERSHIP: LIBERTY, 1000 E PARK AVENUE, LIBERTYVILLE, IL 60048 PROBLEM STARTED IN 2003 AND LASTED TO THIS DATE. IN AUG 2008, DEALER ACKNOWLEDGED PRESENT DEFAULT BUT REFUSED TO CONCEDE THAT THERE WAS A PROBLEM FROM THE START. WHEN THE CAR WAS SERVICED ON MANY OCCASIONS STARTED IN 2003 (OIL CHANGES) WE MENTIONED A PROBLEM WITH THE CLUTCH. THE DEALER BLAMED THE "NEW HYDRAULIC CLUTCH" AND GAVE US THE RUN-AROUND. NOW IN 2008, 3 YEARS LATER, THEY "DISCOVERED" THE CLUTCH PROBLEM AND WANTS TO CHARGE $1,300.00 TO FIX IT. WE REFUSED TO HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN DONE UNDER WARRANTY. ANOTHER GARAGE TOLD US THAT SUBARU HAD ISSUED AN ADVISORY ABOUT THE EXACT SAME PROBLEM BUT THE DEALER NEVER TOLD US. THE CLUTCH IS STILL NOT REPAIRED. BOTH MY WIFE AND I HAVE DRIVEN MANY MANUAL GEAR SHIFT CARS WITH NO PROBLEMS, HAVING DRIVEN OUR PREVIOUS 1992 SUBARU OUTBACK TO 140,000 BEFORE IT NEEDED A CLUTCH REPAIR. THE CLUTCH ON THE 2002 HAS BEEN A PROBLEM ALMOST RIGHT FROM THE START. WE HAVE SERVICE REPORT DATED 06/17/05 INVOICE # SUCS426989 SAYING: " REF#2 03SUZ : DRIVE LINE - TECK :553 - CUSTOMER STATES AT TIMES VEHICLE SHAKES WHEN LETTING OUT THE CLUTCH AND TAKING OFF, MORE AMPLIFIED AFTER VEHICLE HAS BEEN SITTING. ---INSPECTED VEHICLE, COULD NOT DUPLICATE CONDITION AT THIS TIME- THIS WAS NOT THE FIRST TIME WE REPORTED THE PROBLEM, BUT IT IS THE FIRST WRITTEN ACKNOWLEDGEMENT FROM THE DEALER. THERE IS A SECOND WRITTEN ACKNOWLEDGEMENT: DATED 11/28/06, INVOICE SUCS476828, REF J#2 08SUZ CLUTCH ---TECH 42898: CUSTOMER STATES THE CAR IS CHUGGING IN FIRST GEAR - SEE LINE 1 LINE 1 STATES J# 1 40SUZDGRT DIAGNOSIS ROAD TEST - CUSTOMER STATES THE ENGINE LIGHT IS ON AND CAR FEELS LIKE IT WANT TO STALL. PER SCANNER CODE, REPLACE FRONT O2 SENSOR AND REFLASH ECM" AS YOU SEE, THEY BLAMED THE O2 SENSOR AND REFUSE TO ACKNOWLEDGE THE CLUTCH PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252692December 23, 2008
FUEL SYSTEM, GASOLINE
2002 SUBARU OUTBACK- DEC. 08'- EXPERIENCING VERY STRONG FUEL SMELL IN CABIN OF VEHICLE DURING COLD WEATHER. SAME SCENARIO UNFOLDED LAST YR. 07' WHEN IT GOT COLD. LAST YEAR DEALER CHARGED FOR INSPECT AND TIGHTENING OF CLAMPS ALONG FUEL LINES. THIS IS A KNOWN PROBLEM WITH THE SUBARU OUTBACKS..WHY NO RECALL?..WITH FUEL LINE LEAKS AS COMMON AS THEY ARE WITH THIS MODEL I AM SURPRISED THERE IS NO RECALL. IS THERE ANYTHING SUBARU IS OFFERING TO HELP OWNERS RECOVER MONIES BEING SPENT ON THIS FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252221December 18, 2008
FUEL SYSTEM, OTHER
WHEN THE TEMPERATURE IS BELOW 30 DEGREES, THERE IS A STRONG FUEL SMELL IN THE CAB WHEN THE HEATER IS RUNNING. THIS HAS BEEN A PROBLEM FOR THE LAST 3 YEARS IN MY 2002 SUBARU OUTBACK. I TRIED CORRECTING THE PROBLEM BY TIGHTENING THE BRACKETS IN THE FUEL LINE AND THIS HAS NOT HELPED. MY INTERNET RESEARCH INDICATES THIS IS A COMMON PROBLEM FOR SUBARUS (DIFFERENT MODELS AND YEARS). I AM SURPRISED THIS HAS NOT BEEN RECALLED. IN SOME CASES, IT IS DUE TO LOOSE BRACKETS AND IN OTHERS LEAKY GASKETS IN THE FUEL INJECTOR. THIS IS CLEARLY A HEALTH ISSUE. I CANNOT DRIVE MY CAR WITH MY TWO SMALL CHILDREN WITH THE HEATER RUNNING (EVEN WITHOUT THE HEATER THERE IS A RESIDUAL FUEL SMELL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249828November 25, 2008
STEERING
TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL LOCKED ON SEVERAL OCCASIONS WHEN THE CONTACT ATTEMPTED TO TURN THE WHEEL. THE DEALER COULD NOT DUPLICATE THE FAILURE OR MAKE ANY REPAIRS. ON A SEPARATE OCCASION, THE DRIVER ATTEMPTED TO MAKE A RIGHT TURN, BUT THE STEERING LOCKED UP AGAIN AND COULD NOT BE TURNED. THE VEHICLE CRASHED INTO THE GUARD RAIL, BUT THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE SUSTAINED MAJOR DAMAGE AND WAS WAITING FOR THE INSURANCE AGENCY TO DETERMINE IF IT WAS DESTROYED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS LESS THAN 90,000 AND CURRENT MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10244369October 4, 2008
FUEL SYSTEM, GASOLINE
REPEAT FUEL LINE LEAKS IN 2002 SUBARU OUTBACK WGN. THERE ARE A TOTAL OF SEVEN FLEXIBLE RUBBER HOSES THAT CONNECT THE FUEL LINE AS IT PASSES THROUGH THE CHASSIS. WHEN WEATHER IS COLD, HOSE CLAMPS/RUBBER HOSES LEAK. MY LOCAL DEALER SEEMED TO BE WELL AWARE OF THE PROBLEM, WHICH HAS NOT BE ADDRESSED, AND SAID THAT SUBARU HAS NO PLANES TO FIX THE PROBLEM. OUTSIDE OF CAR, PASSAGE CABIN REEK OF RAW FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234626July 17, 2008
ENGINE AND ENGINE COOLING
I REPLACED THE LEFT HEAD GASKET (AT A LOCAL SERVICE CENTER) AT 122,000 MILES DUE TO OIL LEAKAGE. AT 123,000 MILES THE RIGHT HEAD GASKET FAILED. I CONTACTED SUBARU BECAUSE I DON'T THINK IT'S COINCIDENTAL FOR BOTH HEAD GASKETS TO FAIL THAT CLOSE TOGETHER. THEY WILL NOT HELP ME BECAUSE OF THE MILES AND BECAUSE I DIDN'T HAVE THE FIRST WORK DONE AT A DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234372July 15, 2008
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE DRIVING 65 MPH, THE CONTACT HEARD A GRINDING SOUND COMING FROM OUTSIDE THE VEHICLE. A LOCAL MECHANIC STATED THAT THE BEARINGS IN THE TRANSFER CASE FAILED. THE VEHICLE WAS DIAGNOSED BY THE MECHANIC; HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 60,000 AND FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219284February 27, 2008
ENGINE AND ENGINE COOLING
HEAD GASKET FAILURE CAUSING COOLANT LEAK FROM ENGINE, POTENTIAL OVERHEATING AND ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218459February 18, 2008
FUEL SYSTEM, GASOLINE
OVERWHELMING ODOR OF GASOLINE IN PASSENGER COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216053January 26, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FOR THE PAST 2 WINTERS, I HAVE EXPERIENCED A STRONG FUEL SMELL IN THE PASSENGER CABIN FOR THE FIRST 20 MINUTES OR SO OF RUNNING THE CAR IN TEMPERATURES BELOW 25 DEGREES, INCLUDING IDLING AT A TRAFFIC LIGHT. IT SEEMS TO BE GETTING PROGRESSIVELY WORSE. I BROUGHT IT TO MY PRIVATE MECHANIC LAST WEEK, AND HE WAS UNABLE TO PINPOINT THE SOURCE OF THE PROBLEM. IF YOU DO A GOOGLE SEARCH ON "SUBARU GAS SMELL" YOU WILL FIND 25,800 HITS OF PEOPLE REPORTING THE SAME PROBLEM WITH THEIR SUBARU'S, FOR A VARIETY OF MODELS/YEARS. BASED ON THOSE VOLUME OF COMPLAINTS, I'M VERY SURPRISED THAT THEIR HASN'T BEEN A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214337January 9, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
I OWN A 2002 SUBARU LEGACY OUTBACK WAGON. LAST WINTER (2006-07) I STARTED TO DETECT AN INTENSE SMELL OF GASOLINE IN THE CABIN OF THE CAR WHEN THE TEMPERATURE DROPPED BELOW 30 DEGREES F. TOOK IT TO MY LOCAL REPAIR SHOP (NOT A DEALER) BUT THEY COULD NOT FIND A PROBLEM. THE SAME THING IS HAPPENING THIS WINTER (2007-08). I SCHEDULED TO BRING IT IN TO A LOCAL SUBARU DEALER BUT THEN THE TEMP ROSE ABOVE 30 DEGREES, SO THERE WAS NO POINT IN BRINGING IT IN SINCE THEY WOULD NOT EXPERIENCE THE PROBLEM. I AM NOW WAITING FOR THE WEATHER TO GET COLD AGAIN SO I CAN BRING IT IN FOR THEM TO CHECK. IN THE MEANTIME, I GOT ONLINE AND FOUND A NUMBER OF OTHER SUBARU OWNERS WHO ARE COMPLAINING ABOUT THE SAME PROBLEM. SOME OF THEM HAVE HAD THE PROBLEM CORRECTED, AND IT APPEARS TO BE A FUEL LINE LEAKAGE (O RINGS OR CLAMPS OR SOMETHING). THEY SEEM TO HAVE DETERMINED THAT GAS IS LEAKING INTO THE AREA UNDER THE HOOD. ONE OWNER DESCRIBED SEEING SPARKS. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE AND WONDERING 1) UNDER WHAT CIRCUMSTANCES A RECALL IS ISSUED, AND 2) UNDER WHAT CIRCUMSTANCES SUBARU WOULD BE HELD ACCOUNTABLE FOR COVERING THE COST FOR REPAIRS. ALSO WONDERING WHAT I SHOULD DO ABOUT TRANSPORTATION UNTIL THE PROBLEM IS CORRECTED, AS I USE THE CAR TO TRANSPORT MY CHILDREN AS WELL AS MYSELF AND DON'T WANT TO PUT US AT RISK OF INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213105December 28, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT SMELLED A STRONG ODOR OF GASOLINE IN THE PASSENGER COMPARTMENT. THE DEALER STATED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 96,000 AND CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213022December 28, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
I HAVE A SUBARU 2002 OUTBACK. THE FOLLOWING IS WHAT I PROVIDED TO THE DEALER IN THE LAST VISIT. EARLIER THIS YEAR, BEFORE MY WARRANTY PERIOD HAD EXPIRED, I HAD ISSUES WITH LEAKING FUEL FROM THE FUEL LINES AT THE TOP OF THE ENGINE UNDER THE INTAKE MANIFOLD. I TIGHTENED THE CLAMPS ON THE FUEL LINE AND THE LEAK SEEMED TO STOP. THERE WERE ADDITIONAL SMELLS OF FUEL IN COLD WEATHER SO I BROUGHT MY CARE IN TO THE DEALERSHIP. THE TIGHTENED THE CLAMPS AND COULD NOT FIND ANY OTHER LEAKS AND SPAYED A WHITE LEAK DETECTOR ON THE FUEL LINES. I BROUGHT THE CAR IN A FEW WEEKS LATER AND NO ADDITIONAL LEAKS WERE PRESENT. AT THAT TIME, SINCE THE ISSUE ONLY SEEMED TO HAPPEN COLD WEATHER, IF THE ISSUE RETURNED I WAS TOLD TO RETURN TO THE DEALER. THE GAS SMELL RETURNED AND I WAS NOT ABLE TO ID THE SOURCE. HOWEVER, DURING HE COLD WEATHER LAST WEEK, I DISCOVERED IN COLD WEATHER SHORTLY AFTER STARTING THE CAR THAT THE SAME FUEL LINE CONNECTIONS UNDER THE INTAKE MANIFOLD WERE LEAKING FUEL AGAIN. AFTER I TIGHTENED THE CLAMPS, THE FUEL LEAK STOPPED. SEVERAL CLAMPS WERE LOOSE ON OTHER PARTS OF THE FUEL LINES. THIS IS THE SAME SCENARIO THAT TOOK PLACE IN FEBRUARY '07. TO ELIMINATE ANY FUTURE LEAKS CAN I HAVE THE TSB 09-36-03 WORK COMPLETED ON THE FUEL LINES. THE ISSUE IN MY OUTBACK IS THE SAME AS THE ISSUE NOTED IN THE TSB. HOW CAN I GET THE SAFETY ISSUE ADDRESSED AND REPAIRED BY THE DEALER? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10212552December 22, 2007
STRUCTURE
2002 SUBARU OUTBACK REAR SEAT LATCH CLIPS NOT ACCESSIBLE TO USE CHILD SAFETY SEATS (6 POINT HARNESS SYSTEM) CLIPS ARE TUCKED TOO FAR DOWN INTO SEATS. NEED EXTENSION CLIP TO ACCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205586October 13, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
IN MAY OF 2007, MY 2002 SUBARU OUTBACK WITH 71,000 MILES FIRST BEGAN HAVING OVERHEATING ISSUES. I TOOK IT STRAIGHT TO A SUBARU DEALER WHERE THEY UNPLUGGED A RADIATOR CAP AND ADDED SPECIAL COOLANT CONDITIONER. 3 MONTHS LATER, THE RANDOM OVERHEATING STARTED AGAIN. I TOOK THE CAR BACK IMMEDIATELY TO THE DEALER. THE RADIATOR CAP WAS REPLACED, BUT THIS DID NOT SOLVE THE OVERHEATING. THEY REPLACED THE THERMOSTAT AND THIS DID NOT SOLVE THE PROBLEM. FINALLY, THEY DISCOVERED IT WAS HEAD GASKET FAILURE WITH A WARPED HEAD. THE CAR WAS AT THE DEALER FOR OVER A WEEK FOR THE HEAD GASKET REPAIR. I CONTACTED SUBARU OF AMERICA WHO SAID HEAD GASKET FAILURE WAS COVERED BY AN EXTENDED WARRANTY FOR 98-2002 MODELS, HOWEVER, MY 2002 MODEL FELL OUTSIDE OF THE COVERED VIN #S SINCE IT WAS MANUFACTURED AFTER THE PROBLEM WAS CORRECTED (NOT ALL OF THE 2002 MODELS WERE COVERED IN THE EXTENDED WARRANTY). THEREFORE, MY HEAD GASKET REPAIR WAS NOT COVERED BY SUBARU'S EXTENDED WARRANTY FOR THIS FREQUENT PROBLEM. I GOT MY CAR BACK FROM THE DEALER AND ON THE WAY HOME IT OVERHEATED. I TOOK IT BACK IMMEDIATELY TO THE DEALER WHERE THEY REASSEMBLED IT TO MAKE SURE IT WAS ASSEMBLED PROPERLY AND REPLACED THE RADIATOR AS WELL JUST TO BE SURE THAT WASN'T THE CAUSE OF THE CONTINUED OVERHEATING ISSUES. THIS SEEMS TO BE A VERY COMMON REPAIR AMONG SUBARU OWNERS. SUBARU DECIDED TO GRANT US A "GOOD WILL WARRANTY" TO COVER THE HEAD GASKETS WITH US PAYING A $300 DEDUCTIBLE AND THEY COVERED THE REST OF THE HEAD GASKET REPAIR (THEY DID NOT COVER THE RADIATOR, ETC - WE STILL PAYED AROUND $1,000 OUT OF POCKET FOR THE DEDUCTIBLE, RADIATOR, ETC). I AM HAPPY THEY DID THIS FOR US, BUT IF OUR VIN FELL WITHIN THE EXTENDED WARRANTY, WE WOULD NOT HAVE HAD TO INCUR THESE OUT OF POCKET EXPENSES. IT IS CLEAR SUBARU HAS A DEFECT IN THEIR HEAD GASKETS DURING CERTAIN YEARS, BUT IT SEEMS THEY NEED TO STAND BEHIND ALL THE CARS AFFECTED, NOT JUST SOME OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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