Subaru Legacy Complaints (2019)

123 consumer complaints on file.

#11386704January 5, 2021
UNKNOWN OR OTHER
SPONTANEOUS BREAKING OF FRONT WINDSHIELD. I PARKED THE CAR IN THE GARAGE AND THE NEXT MORNING THERE WAS A CRACK IN THE SHAPE OF AN UPPERCASE T APPROXIMATELY 7"X7". NO EXTREME HEAT OR COLD INVOLVED. THERE APPEARS TO BE A PINHEAD SIZE DENT POSSIBLY FROM A ROCK. THE CAR HAS ONLY 14K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386519January 4, 2021
VISIBILITY/WIPER
I NOTICED TODAY THAT MY WINDSHIELD HAS A CRACK THAT STARTS FROM WHAT APPEARS TO BE FROM THE BOTTOM TOWARDS THE ENGINE AND SHAPED LIKE THE NUMBER SEVEN. I DO NOT SEE ANYWHERE ALONG THE CRACK WHERE A CHIP APPEARS, WHICH LEADS ME TO THINK IT IS SOME SORT OF PRESSURE BREAK. AFTER READING THE RECENT ISSUES SUBARU HAS HAD WITH FAULTY WINDSHIELDS I FEEL THIS IS AN EXACT EXAMPLE OF THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386182January 2, 2021
VISIBILITY/WIPER
MY SUBARU LEGACY WINDSHIELD WAS DAMAGED RESULTING IN A CRACK 8/9/20 ON THE ROAD. THIS WAS REPAIRED. ANOTHER SMALL OBJECT HIT THE WINDSHIELD SHORTLY AFTER ON 10/11/20 THAT WAS TO BIG TO REPAIR AND NEEDED A WINDSHIELD REPLACEMENT. AFTER THAT ON 11/18/20 ANOTHER PEBBLE CRACKED THE REPLACEMENT WINDSHIELD WHILE ON THE ROAD. AMONG ALL THE CARS I'VE HAD, THIS CAR HAS THE MOST FRAGILE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384537December 22, 2020
VISIBILITY/WIPER
THE WINDSHIELD ON THIS VEHICLE CRACKS EASILY AND WITH MINIMAL DAMAGE. I HAVE HAD TO REPLACE TWO WINDSHIELDS IN THE LAST YEAR DUE TO POOR GLASS QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376490November 27, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE WINDSHIELD HAD A CRACK ON THE LEFT BOTTOM CORNER OF THE DRIVER'S SIDE BUT NO EXPLAINED REASON. THERE WAS NO AUDIBLE SOUND THAT LED TO THE CRACK. I HAD TO PAY $500 TO GET THE WINDSHIELD REPLACED AND THE EYESIGHT CALIBRATED. NOTICED THE CRACKED WINDSHIELD WHEN THE VEHICLE WAS PARKED AT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374658November 14, 2020
VISIBILITY/WIPER
A SMALL CRACK (ROUGHLY 2 INCHES IN LENGTH) APPEARED ON MY WINDSHIELD ON THE BOTTOM PASSENGER SIDE, WHILE I WAS DRIVING TO WORK. I NOTICED IT WHILE PARKED AT A RED LIGHT, BUT IT WAS NOT THERE WHEN I HAD STARTED DRIVING. AT FIRST I THOUGHT IT WAS SOMETHING ON MY WINDSHIELD BECAUSE I HADN'T BEEN HIT BY ANYTHING, IT JUST APPEARED. THE CRACK SPREAD CONSIDERABLY FURTHER BEFORE I ARRIVED AT WORK AND I HAD TO REPLACE IT THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374056November 10, 2020
FUEL/PROPULSION SYSTEM
I TOOK MY SUBARU LEGACY TO THE LITTLE ROCK ARKANSAS SUBARU DEALERSHIP TO SERVICE A RECALL ON MY FUEL TANK. WHILE THERE THE SERVICE MANAGER REFUSED TO REPLACE PARTS LISTED ON THE TSB. WHEN I CONTACTED SUBARU THEY STATED A NEW TSB WAS ISSUED THE DAY BEFORE MY RECALL WAS COMPLETED NOT REQUIRING THOSE STEPS, THAT THE UPDATED TSB WOULD NOT BE PUBLIC, WOULD NOT PROVIDE ANY INFORMATION ABOUT THE NEW TSB AND THAT THEY WERE CLOSING MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373505November 6, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373181November 5, 2020
VISIBILITY/WIPER
ON TWO SEPARATE OCCASIONS I WAS STARTLED BY A LOUD POP KIND OF NOISE COMING FROM THE WINDSHIELD AREA WHILE DRIVING. ABSOLUTELY NOTHING WAS AROUND TO CAUSE THIS EITHER TIME AND NOTHING WHATSOEVER HAS HIT THE WINDSHIELD SINCE I'VE OWNED THIS CAR. I AM THE SOLE DRIVER. ON BOTH OCCASIONS, I WAS DRIVING DOWN A STRAIGHT ROAD GOING 50MPH ON MY WAY TO WORK (A 10 MINUTE COMMUTE). THE MORNING AFTER THE SECOND OCCURRENCE, I GOT INTO MY CAR TO FIND A CRACK ON THE LOWER PASSENGER SIDE OF MY WINDSHIELD ABOUT 2/3S OF THE WAY DOWN AND STARTING FROM THE OUTER EDGE. THERE HAD BEEN NO CRACK OR ANY HINT THAT SOMETHING WOULD HAPPEN WHEN I LEFT MY CAR THE DAY BEFORE. HOW DOES A CRACK JUST APPEAR OVERNIGHT WITH ABSOLUTELY NOTHING TO CAUSE IT? I HAVE NEVER IN MY LIFE HAD THIS HAPPEN. THE CAR WAS ABSOLUTELY STATIONARY, NO NEARBY TREES OR ANYTHING THAT COULD CAUSE ANY IMPACT. DUE TO COVID, THE CRACK SAT FOR QUITE SOME TIME, WHEN I FINALLY GOT TO MAKE IT TO THE SUBURU DEALERSHIP WHERE I BOUGHT MY CAR, THEY DENIED MY CLAIM. THE TECHS SAID THEY COULD FIND NO CHIP OR ORIGINATION FOR THE CRACK... (BECAUSE THERE WASN'T ONE) THE TECHS AGREED IT SHOULD HAVE BEEN COVERED UNDER THE WARRANTY BUT SUBURU STILL DENIED MY CLAIM. I'M NOW OUT $1103.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363804October 11, 2020
VISIBILITY/WIPER
WHILE DRIVING MY CAR WITH NO OTHER CARS AROUND, MY WINDSHIELD CRACKED. THE CRACK NOW HAS GROWN TO THE CENTER OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359807September 18, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 SUBARU LEGACY. THE CONTACT STATED THAT WHILE HIS VEHICLE WAS PARKED UNDER A TREE, AN ACORN HAD FALLEN FROM THE TREE AND CRACKED THE WINDSHIELD ON THE DRIVER SIDE. THE CRACK SPREAD FROM THE DRIVER SIDE SPREAD AND BEGAN TO ZIG ZAG THREE INCHES DOWN THE WINDSHIELD. THE CONTACT ALSO STATED THAT HE DISCOVERED A CRACK ON HIS FRONT PASSENGER SIDE WINDOW THAT ALSO ZIG ZAGS FROM THE UPPER RIGHT HAND CORNER DOWN TO THE MIDDLE BOTTOM PORTION WINDOW. THE CONTACT CALLED AUSTIN SUBARU(8100 BURNET RD, AUSTIN, TX 78757) WHERE HE WAS INFORMED TO BRING IN THE VEHCILE TO THE DEALER FOR AN INSPECTION. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350937August 24, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT'S WIFE OWNS A 2019 SUBARU LEGACY. THE CONTACT STATED THAT HIS WIFE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V218000 (FUEL SYSTEM, GASOLINE). HIS WIFE TOOK THE VEHICLE TO BROWN'S MANASSAS SUBARU (9018 LIBERIA AVE, MANASSAS, VA 20110) WHERE THE RECALL REMEDY WAS PERFORMED AND THE VEHICLE WAS RETURNED TO THE CONTACT'S WIFE. ABOUT A MONTH LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER HIS WIFE MADE MULTIPLE ATTEMPTS TO START THE VEHICLE. DUE TO THE FAILURE, HIS WIFE HAD THE VEHICLE TOWED TO FAULKNER SUBARU BETHLEHEM (330 STOKE PARK RD, BETHLEHEM, PA 18017) WHERE THEY DISCOVERED THAT THE FUEL PUMP WAS CORRODED AT THE ELECTRIC CONNECTIONS. THEY STATED THE CORROSION WAS CAUSED BY A FUEL LEAK THAT HAD LEAKED INTO THE ELECTRICAL CONNECTION. THE DEALER SHIPPED THE FUEL PUMP TO JAPAN TO HAVE AN INVESTIGATION LAUNCHED INTO THE FAILURE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE ORIGINAL DEALER BROWN'S MANASSAS SUBARU (9018 LIBERIA AVE, MANASSAS, VA 20110)) WAS NOTIFIED OF THE FAILURE AND OFFERED TO ASSIST REGARDING THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF FAULKNER SUBARU BETHLEHEM (330 STOKE PARK RD, BETHLEHEM, PA 18017). THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343937August 7, 2020
VISIBILITY/WIPER
THERE IS AN 18 INCH CRACK IN OUR WINDSHIELD. WE HEARD A SOFT 'POP' NOISE WHEN WE WERE DRIVING STRAIGHT ON A LEVEL ASPHALT ROAD AT A LOW SPEED. NO ROCKS OR OTHER OBJECTS HIT THE GLASS. WE LOOKED AROUND TO SEE WHAT IT WAS AND WE NOTICED THE CRACK. IT IS ABOUT 18 INCHES LONG AND STARTS AT THE EDGE OF THE GLASS ON THE PASSENGER SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340903July 22, 2020
VISIBILITY/WIPER
WINDSHEILD CRACKED AND HAS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323850May 8, 2020
VISIBILITY/WIPER
WAS DRIVING TO WORK WHEN A TINY ROCK HIT MY WINDSHIELD ABOUT 3 INCHES FROM PASSENGER SIDE OF GLASS. IT WAS ABOUT HALFWAY UP THE WINDSHIELD. THE ROCK HIT WAS BARLEY AUDIBLE, ALMOST DIDN'T NOTICE IT. WHEN I GOT TO WORK I INSPECTED IT AND FOUND THE SLIGHTEST SCRATCH, NO CHIP, NOT ANY SIGNS OF A CRACK. SO I DIDN'T WORRY ABOUT IT. WHEN I GOT IN MY CAR AT LUNCH NOTICED A CRACK FROM SIDE TO SIDE OF WINDSHIELD. I CAN TAKE MY FINGERNAIL AND FEEL THE CRACK ON BOTH SIDES. I FEEL THIS IS A SAFETY ISSUE. WHAT ARE YOU SUPPOSED TO DO ON ROAD TRIPS, STOP AND GET YOUR GLASS REPLACED EVERY TIME YOU GET A CHIP. I DO NOT FEEL THIS CAR IS SAFE TO DRIVE WHEN THE WINDSHIELD IS CRACKED FROM SIDE TO SIDE. NOT TO MENTION YOU CAN GET A TICKET OR TOLD TO PARK THE CAR WHEN IT IS IN THE DRIVERS VIEW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321976April 23, 2020
VISIBILITY/WIPER
THE WINDSHIELD OF THE CAR CRACKED OVERNIGHT, WHILE IN STATIONARY, PARKED ON THE CITY STREET IN A RESIDENTIAL AREA. I PARKED MY CAR IN FRONT MY HOUSE ON SUNDAY, AUG 11, 2019, AND WHEN I WENT OUT IN THE MORNING OF AUG 12, 2019, THE WINDSHIELD WAS CRACKED. AT THAT POINT, I HAVE HAD THE CAR FOR 10.5 MONTHS WITH A MILEAGE OF ABOUT 5500 MILES. THE CRACK STARTED FROM THE LOWER PART OF THE WINDSHIELD ON THE PASSENGER SIDE AND EXTENDED TO THE MIDDLE OF WINDSHIELD, ALMOST TO THE DIVER'S SIDE. I NOTIFIED THE DEALERSHIP AND WAS TOLD THAT IT'S NOT COVERED BY THE COMPANY. I HAD TO GET IT FIXED AT MY OWN EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320503April 8, 2020
VISIBILITY/WIPER
FRONT WINDSHIELD HAS CRACKED TWICE WITHIN 6 MONTHS FOR NO APPARENT REASON AS I WAS DRIVING ON THE INTERSTATE. THE CRACKS WERE BOTH ON THE DRIVER SIDE, MAKING IT DIFFICULT TO SEE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320469April 7, 2020
SEAT BELTS:REAR/OTHER, SEAT BELTS
THE ISSUE IS WITH THE REAR MIDDLE SEAT BELT INTERFERING WITH REAR PASSENGER SEAT BELT BUCKLE. THIS WAS BROUGHT TO THE DEALER WHO MENTIONED IT LOOKED FINE BUT THEY CAN MOVE IT OVER. AFTER A FEW DAYS, THE SEATBELT REVERED BACK TO THE INCORRECT POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320025April 2, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 SUBARU LEGACY. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. SUBARU OF MUSKEGON (1878 E. STERNBERG RD MUSKEGON, MI 49444, (888)575-4596) INFORMED THE INSURANCE COMPANY THAT THE WINDSHIELD WAS NOT COVERED UNDER WARRANTY. THE CONTACT STATED THAT THE CRACK EXTENDED ACROSS THE WINDSHIELD. THE MANUFACTURER WAS NOT INFORMED OF TE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317975March 14, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
DRIVING DOWN THE EXPRESSWAY AT A SPEED LESS THAT 50MPH WHEN MY WINDSHIELD CRACKED UNEXPECTEDLY AND SEEMING FROM NOTHING BEING FLUNG TOWARD THE VEHICLE OR DROPPING FROM THE SKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Legacy