Saturn Vue Complaints (2002)

167 consumer complaints on file.

#10127507July 5, 2005
POWER TRAIN:CLUTCH ASSEMBLY
DT: CONTACT STATES THE CLUTCH BECAME DISABLED WHILE DRIVING APPROXIMATELY 75 MPH ON THE INTERSTATE. VEHICLE WAS TOWED TO A SERVICE DEALER, AND MECHANIC DETERMINED THAT CLUTCH CABLE SNAPPED OR THERE WAS PROBLEM WITHIN THE HYDRAULICS. THE VIN WAS NOT AVAILABLE BECAUSE THE VEHICLE WAS IN ANOTHER STATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122314May 27, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
DT: STEERING SYSTEM IS FAILING. STEERING LOCKS UP ON LEFT HAND TURNS, THEN STARTS STRAIGHTENING BACK OUT IN THE MIDDLE OF A TURN AND WHILE GOING ON/OFF EXIT RAMPS. AT LOW SPEEDS THE WHEEL COMPLETELY STOPS TURNING AND LOCKS UP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110967March 2, 2005
STEERING:ELECTRIC POWER ASSIST SYSTEM
WHILE DRIVING AT ANY SPEED THE ELECTRIC POWER ASSIST SYSTEM FAILED, AND VEHICLE WANDERED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107518January 19, 2005
ELECTRICAL SYSTEM:HORN, AIR BAGS
MY FIANCE AND I BOTH PURCHASED A 2002 SATURN VUE. DURING THE COURSE OF NORMAL DRIVING SHE USED HER HORN IN ALERTING OTHER DRIVERS AND THE HORN FAILED TO STOP SOUNDING. THE ONLY REMEDY WAS TO PULL OVER AND REMOVE THE FUSE TO STOP THE HORN FROM SOUNDING. THIS OCCURRED THREE TIMES DURING HER OWNERSHIP OF THE VEHICLE AND EACH TIME THE DEFECTIVE PART WAS REPLACED THE PROBLEM WOULD RETURN SHORTLY AFTER. AFTER MUCH INQUIRY WE FINALLY HAD A MANAGER ADMIT TO US THERE WAS A PRODUCT REDESIGN TO FIX THE PROBLEM WITH IT SHORTING OUT WHICH ALSO AFFECTED THE AIR BAG FUNCTIONALITY AS WELL. BOTH SAFETY ISSUES. NOW DURING THE COURSE OF NORMAL DRIVING MY VEHICLE, ALSO A SATURN VUE OF THE SAME YEAR, HAS SUFFERED THE SAME FAILURE. ALTHOUGH THIS IS MY FIRST SUCH INCIDENT WITH THE PROBLEM, I SUSPECT THIS IS NOT AN ISOLATED CASE. I WAS TOLD THAT THE PART WOULD COST ROUGHLY $1000 TO REPLACE WHEN WE HAD TO REPLACE HERS THREE TIMES! I AM NOW FINDING MYSELF IN THE SAME SITUATION WHERE I HONKED THE HORN AND IT REFUSED TO TURN OFF UNTIL I PULLED THE FUSE. I ASSUME THEY WILL ALSO TRY TO CHARGE ME $1000 FOR IT'S REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105792January 5, 2005
SUSPENSION:REAR
I WAS INVOLVED IN 2 ACCIDENTS WITH MY 2002 SATURN VUE. THE FIRST TIME I WAS DRIVING IN RAINY CONDITIONS WHEN ALL OF A SUDDEN I LOST CONTROL OF MY CAR. I FIRST VEERED TO THE LEFT AND TRIED TO GET CONTROL OF THE CAR, BUT WOUND UP DOING SEVERAL 360 DEGREE TURNS AND SPUN TO THE RIGHT AND OFF THE ROAD INTO A DITCH. THE SECOND AND MOST RECENT TIME, I WAS FOLLOWING TRAFFIC AND TAPPED ON MY BRAKES WHEN AGAIN I LOST CONTROL, WENT TO THE LEFT AND DID A 520 AND PRETTY MUCH MY CAR IS TOTALLED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10105059December 20, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DURING COLD WEATHER AIR BAG WARNING LIGHT WILL ILLUMINATE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101277November 18, 2004
ELECTRICAL SYSTEM:HORN
THE HORN FAILED. DEALERSHIP SAID THAT CONSUMER HIT THE HORN PAD TOO HARD AND DAMAGED THE WIRING. THE PROBLEM WAS NOT RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095074November 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
WHILE DRIVING 30 MPH VEHICLE LOST POWER AND STALLED. CONSUMER PULLED OVER, AND HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097921October 28, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
THE BATTERY DIES CONSTANTLY SINCE EARLY AUGUST OF 2002 (PURCHASED CAR ON JUNE 2002). UNABLE TO OPERATE CAR WHEN THE BATTERY DIES. MUST BE JUMPED TO BE ABLE TO OPERATE. IT HAS BEEN REPLACED TWICE AND THE RADIO ALSO HAS BEEN REPLACED ONCE. THE BATTERY DIES IF THE CAR IS NOT USED FOR MORE THAN 3 DAYS. CONTACTED THE DEALERSHIP AND WAS TOLD IT WAS BECAUSE THE CAR WAS IDDLE FOR TOO LONG. VISITED THE DEALERSHIPS 8 TIMES IN 6 MONTHS FOR THIS PROBLEM - DEALERSHIP ACTIONS DO NOT FIX PROBLEM. I EXPERIENCED PROBLEMS WITH THE DASH AND THE LIGHTS COMING ON AND OFF. I EXPERIENCED PROBLEMS WITH THE ALARM - NOT ENGAGING AND MALFUNCTIONING. I ALSO EXPERIENCED PROBLEMS WITH THE WHEEL STEERING - NEEDING REPLACEMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093020September 22, 2004
AIR BAGS
I WAS DRIVING MY VEHICLE AND ALL OF A SUDDEN THE HORN BLEW CONSTANTLY. I PRESSED THE AREA WHERE THE HORN IS TO TRY TO SHUT IT OFF, TO NO AVAIL. I HAD TO PULL OVER TO THE SIDE OF THE HIGHWAY, OPEN THE HOOD, PULL OFF THE FUSE COVER, FIND THE FUSE AND PULL IT OUT, WHICH FINALLY STOPPED THE HORN FROM BLAIRING. I BROUGHT IT TO THE DEALERSHIP, THEY SAID THE WHOLE AIR BAG MODULE HAD TO BE REPLACED AT A COST OF APPROX. $860.00. I CALLED SATURN HEADQUARTERS, AND TOLD THEM ABOUT THE SITUATION. AND THE COST. THEY CALLED THE DEALERSHIP AND SAID THEY WOULD SPLIT THE COST. I AM STILL NOT SATISFIED, I THINK IT SHOULD BE REPLACED AT NO COST TO ME. THIS IS A 2 YEAR OLD VEHICLE AND FOR THE HORN TO MALFUNCTION BECAUSE THE AIR BAG IS PRESSING ON IT, IS RIDICULOUS. SAFETY WISE, THE HORN JUST STARTED BLOWING AND NOT TURNING OFF, SCARED THE HELL OUT OF ME, TRYING TO FIND OUT WHAT WAS HAPPENING AND FINDING A SAFE PLACE TO PULL OVER, I COULD OF INJURED MYSELF AND OTHERS WHEN THIS HAPPENED. WHEN I DO GET IT REPLACED, BECAUSE I STILL DO NOT HAVE A HORN, WHOSE TO SAY IT WON'T HAPPEN AGAIN WITH THE NEXT AIR BAG,(POOR DESIGN) !*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088716August 27, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ON MY 2002 SATURN VUE (WITH A 4-CYLINDER ENGINE, 2 WHEEL DRIVE, AND MANUAL TRANSMISSION), THE AIR-CONDITIONER COMPRESSOR CLUTCH UNIT BROKE OFF FROM THE COMPRESSOR. AS I UNDERSTAND IT, THERE WAS A FAILURE IN THE ASSEMBLY ATTACHING THE COMPRESSOR CLUTCH TO THE COMPRESSOR. THE PHYSICAL BREAKAGE OF THE AIR-CONDITIONER COMPRESSOR CLUTCH RESULTED IN PIECES OF THE ASSEMBLY COMING INTO CONTACT WITH OTHER ENGINE PARTS THAT COULD HAVE RESULTED IN A FAILURE OF THE ENGINE. HE FAILURE WOULD APPEAR TO INDICATE A DEFECT IN THE COMPRESSOR ASSEMBLY. AS A RESULT OF THE FAILURE, THE ENTIRE COMPRESSOR ASSEMBLY REQUIRED REPLACEMENT. THE SERVICE ADVISOR STATED THAT THE TECHNICIAN WHO PERFORMED THE REPAIR ON MY SATURN VUE DID NOT SEE ANY EVIDENCE OF THE FAILURE BEING CAUSED BY ROAD DEBRIS OR VEHICLE ABUSE. MY SATURN VUE HAD APPROXIMATELY 52,000 MILES ON THE ODOMETER AT THE TIME OF THE REPAIR ON AUGUST 27, 2004. THE VEHICLE HAS BEEN DRIVEN GENTLY DURING MY TWO YEARS OF OWNERSHIP AND HAS NEVER BEEN ABUSED (NO FAST STARTS, FULL-THROTTLE ACCELERATIONS, ETC.). FORTUNATELY, THE FAILURE DID NOT LEAD TO FURTHER DAMAGE TO THE VEHICLE, OR, WORSE, TO AN ACCIDENT SINCE THE BROKEN PARTS COULD HAVE HIT OTHER PARTS OF THE ENGINE CAUSING IT TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087013August 16, 2004
SUSPENSION:REAR
I WRECKED A SATURN VUE GOING 55 MILES AN HOUR WHEN THE CAR BEGAN TO SWAY THEN SLDING TO THE LEFT HITTING A DITCH GOING AIRBORN ROLLING OVER SEVERL TIMES HITTING THE MOUNTAIN WITH THE DRIVERS SIDE AND ENDED ON THE DRIVER SIDE. THE REAR TIRE BROKE OFF THE BENT UNDER THE CAR.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089154August 16, 2004
SUSPENSION:REAR
PROBLEMS WITH THE 2002 SATURN VUE SUSPENSION.*MR WHILE DRIVING THE CONSUMER WAS HIT BY A VEHICLE WHICH WAS GOING ABOUT 30 MPH THROUGH A RED LIGHT. INITIALLY THE CONSUMER HAD CONTROL OF THE VEHICLE THEN IT SUDDENLY PULLED THEN THE CONSUMER LOST CONTROL. AS A RESULT THE VEHICLE FLIPPED TWICE. ALTHOUGH THE VEHICLE WAS TOTALED, THE CONSUMER WAS NOT BADLY INJURED. THE CONSUMER WONDERS IF THE REAR SUSPENSION WAS THE CAUSE OF THE PROBLEM. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087543August 9, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 25 MPH CONSUMER HEARD A LOUD NOISE FROM THE FRONT OF THE VEHICLE. WHILE TURNING RIGHT VEHICLE SWERVED TO THE LEFT. CONSUMER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086387August 8, 2004
AIR BAGS, STEERING:COLUMN
DIRT SUPPOSEDLY GOT IN MY STEERING WHEEL CASE AND HAS DAMAGED A COIL, NOW MY HORN BARELY WORKS AND MY AIR BAG IS AT RISK. SATURN WILL NOT REPAIR WITHOUT A COST OF $378.00 AND THE CAR IS 2YRS OLD ONLY THIS MONTH. I DRIVE THE CAR BACK AND FORTH TO WORK WITH THE AIR ON..AND DUST IN THE CASE PUTS MY LIFE IN DANGER WITHOUT THE POSSIBIITY OF AN AIRBAG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087452August 4, 2004
TIRES
E-MAIL REGARDING ROLL OVER TIRE PRESSURE. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087127August 3, 2004
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
CONSUMER HAD THE AIR BAG MODULE REPLACED FOUR TIMES. DEALER SIMPLY CONTINUED TO REPLACE THE DEFECTIVE AIR BAG MODULE, BUT DID NOT SOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066136April 14, 2004
SUSPENSION:FRONT, ELECTRICAL SYSTEM
I HAVE HAD MY 2002 SATURN VUE FOR A LITTLE OVER A YEAR AND A HALF. THE PROBLEMS ACTUALLY STARTED AFTER ABOUT THREE MONTHS OF MY PURCHASE DATE. I HAVE CONTINUOUSLY HAD PROBLEMS WITH THE ENGINE LIGHT COMING, NEVER FOR THE SAME PROBLEM TWICE. THE ENTIRE COMPUTER HAD TO BE REPLACED ABOUT SIX MONTHS AGO, BUT IS CAUSING ME PROBLEMS AGAIN. I JUST PICKED IT UP LAST NIGHT AFTER THE PROBLEM WAS SUPPOSEDLY FIXED; THE LIGHT CAME BACK ON AGAIN THIS MORNING. THIS IS THE SEVENTH TIME I HAVE HAD PROBLEMS DEALING WITH THE ENGINE LIGHT. I ALSO HAVE HAD NUMEROUS PROBLEMS WITH THE FRONT-END SUSPENSION SYSTEM. THE TORSION BAR LINKS HAVE BEEN REPLACED TWICE, THE TORSION BAR BUSHINGS TWICE. THE LATEST INCIDENT HAPPENED A WEEK AGO AFTER THE SUSPENSION WAS SUPPOSEDLY FIXED. THE DEALERSHIP HAD PUT THE WRONG SIZE OF BUSHING ON THE TORSION BAR; IT CAME FLYING OFF WHILE TURNING INTO A PARKING LOT. THIS COULD HAVE POSED A PROBLEM IF THE PART WERE TO HIT ANYONE. MY WARRANTY IS ALMOST UP AND I AM AFRAID THAT I WILL BE STUCK PAYING FOR ALL OF THESE MANUFACTURING DEFECTS. I HAVE DONE RESEARCH AND KNOW FOR A FACT THAT MANY OTHER PEOPLE HAVE HAD THESE SAME PROBLEMS. I HAVE NOTIFIED SATURN CORP., BUT REALLY DID NOT GET ANYWHERE. THEY SENT ME A CHECK FOR ONE MONTHLY PAYMENT, HARDLY COMPENSATION FOR HAVING TO DRIVE TO THE DEALERSHIP TWELVE TIMES WITHIN ONE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054674January 22, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I PURCHASED A NEW SATURN VUE IN 3/02. IT RAN GREAT UNTIL 1/7/03 AT WHICH TIME THE CAR LOST POWER AND WOULDN'T START. I CALLED SATURN, AND THEY HAD SOMEONE PICKUP THE CAR AND TOW IT TO A DEALERSHIP IN SAGINAW. WHEN I PICKED IT UP, I WAS TOLD THE CAR HAD TOO MUCH GAS GOT IN THE CYLINDER. I'VE BEEN DRIVING CARS FOR 20 YRS &NEVER HAD A PROBLEM LIKE THAT, SO I THOUGHT IT MIGHT HAVE JUST BEEN A QUIRKY THING...UNTIL IT HAPPENED AGAIN 2 WKS LATER (1/23/03). I CALLED THE SATURN, AND THEY PICKED IT UP. I WAS NOW CONCERNED ABOUT THE CAR BREAKING DOWN WHEN MY WIFE WAS DRIVING IT WITH MY 3 SONS. I PICKED UP THE CAR FROM THE DEALERSHIP, AND THEY TOLD ME THE SAME THING HAPPENED AS THE 1ST TIME. I VOICED MY FRUSTRATION TO THE SVC MGR WHO GAVE ME HIS BUS CARD AND TOLD ME TO HAVE MY WIFE CALL HIM IF SHE EVER BROKE DOWN...I DON'T THINK HE WORKS 24X7. THE SAME THING JUST HAPPENED AGAIN ON 1/13/04. I ASKED DEALERSHIP HAPPENED THIS TIME - THEY SAID IT WAS THE SAME THING. I PRESSED THIS PERSON FOR MORE INFO AND HE ASKED ME HOW FAR I HAD DRIVEN THE CAR BEFORE IT BROKE DOWN. I TOLD HIM JUST A SHORT DISTANCE. HE SAID THERE'S A QUIRKY THING WITH SATURNS - IN COLD WEATHER YOU HAVE TO LET THEM RUN FOR 2 OR 3 MINUTES EVEN IF YOU'RE TAKING THE CAR FOR A SHORT DRIVE OR THE CAR WILL GET TOO MUCH GAS IN THE ENGINE AND BREAK DOWN. THE SVC PERSON I WORKED WITH, GOT THE SVC MGR (TERRY MCKEE) WHO ECHOED THE SAME THING. KEEP IN MIND, I HAVE A WIFE AND 3 LITTLE BOYS. IF MY WIFE USES OUR CAR, I CAN'T EXPECT HER TO HAVE TO FOLLOW THIS PROCEDURE FOR FEAR OF BEING STRANDED! I GOT THE CUSTOMER CARE # AT SATURN FILED A COMPLAINT (REFERENCE #110098470). BRIAN FROM SATURN SAID THEY WON'T DO ANYTHING TO HELP ME OUT. HIS ONLY SOLUTION WAS FOR ME TO LET THE CAR RUN FOR 2-3 MINUTES BEFORE I DRIVE IT. I WOULDN'T HAVE BOUGHT THE CAR IF I WOULD HAVE KNOWN ABOUT THIS! I DON'T WANT THE CAR ANYMORE, BUT I CAN'T SELL IT TO SOMEONE IN GOOD CONSCIENCE. CAN YOU PLEASE HELP????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054341January 17, 2004
ELECTRICAL SYSTEM:IGNITION
ELECTRICAL/IGNITION . *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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