Saturn Vue Complaints (2002)

167 consumer complaints on file.

#10550743November 4, 2013
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2002 SATURN VUE. THE CONTACT STATED WHEN THE DRIVER ACTIVATED THE ALARM IT CAUSED THE HORN TO REMAIN ENGAGED. THE DRIVER DISCONNECTED THE HORN RELAY IN ORDER TO SHUT THE HORN OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT EITHER THE AIR BAG SWITCH ASSEMBLY OR BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521260June 23, 2013
ELECTRICAL SYSTEM, SUSPENSION, ENGINE, POWER TRAIN
I HAVE HAD PROBLEMS SINCE I BOUGHT THE VEHICLE. SHOCKS, STRUTS, REAR SUSPENSION, BRAKES, ELECTRICAL, OIL HAS BEEN EITHER LEAKING OR BURNING TO THE EXISTENT I PUT SOME IN EVERYOTHER DAY BECAUSE IT IS LOW, THE SWAY BAR AND THE STEERING COLUMN, THE TRANSMISSION AND DRIVE TRAIN, AND THE TIMING CHAIN. THERE ARE MANY OTHER UNSAFE ISSUES I HAVE HAD AND I HAVE BROUGHT IT TO THEIR ATTENTION FROM DAY ONE BECAUSE I HAVE A BEAUTIFUL DAUGHTER, BUT HE REFUSED TO DO ANYTHING TO HELP ME. IT FINALLY BROKE DOWN ON ME AND NOW I AM WITHOUT A VEHICLE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493365January 17, 2013
ENGINE
WHILE DRIVING DOWN STREET ENGINE STOPPED. REPAIR SHOP SAID THAT TIMING CHAIN BROKE AND IT SHOULD HAVE NOT HAPPENED ON CAR. I CHECKED ON RECALLS AND THERE WERE RECALLS ON THIS PROBLEM FOR 2001 ENGINES! THIS IS UNACCEPTABLE THAT THIS PROBLEM WAS NOT RESOLVED! GM SHOULD BE RESPONSIBLE FOR THIS FAILURE! ALMOST $3000 LATER MY CAR WILL BE FIXED! PLEASE HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474562September 10, 2012
SERVICE BRAKES, ENGINE, POWER TRAIN
WHEN OPERATING AT ANY SPEED THE VEHICLE WILL SHUT DOWN AND STEERING BRAKING AND ALL CONTROL IS LOST' THIS CONSTANTLY HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460914June 7, 2012
POWER TRAIN
I WAS REFERRED TO COTTMAN TRANSMISSIONS,WHEN I LEARNED ABOUT MY PARTICULAR MAKE,MODEL,&YEAR VEHICLE WAS INCLUDED IN A RECALL ON 2002 TO 2005 VUE AND 2003 TO 2004 IONS VTI TRANSMISSIONS WERE DEFECTED,I NEVER RECEIVED ANY NOTICES TO INFORM ME OF THIS PROBLEM. I AM A STAY AT HOME MOTHER,TWO KIDS WITH AFTER SCHOOL ACTIVITIES AND NOW NO CAR,CAUSE MY TRANSMISSION IS RUINED AND EXTREMELY EXPENSIVE TO WORK ON.THOUGH GM FILED A CLASS ACTION LAWSUIT/SETTLEMENT FOR THE SATURN OWNERS,ALL I WANT /NEED IS MY VEHICLE BACK,MY HUSBAND HAS HIS AND HOURS AT WORK IS LATE IN THE EVENING WHEN IMPORTANT PLACES LIKE DMV,POST OFFICES,AND MY KIDS DOCTORS OFFFICES.I HAD MY SATURN FOR 6 YEARS AND NEVER ONCE DID I HAVE A PROBLEM THIS SERIOUS,TO WHERE I HAVE TO SELL IT OR JUNK IT,CAUSE OF THE EXPENSE OF GETTING IT REBUILT,OR IF I WOULD BE LUCKY ENOUGH TO FIND A MECHANIC TO DO THE JOB.I AM SO FURIOUS WITH GM AND SATURN,THEY DIDN'T CONTACT ME,I DON'T WANT MUCH,JUST TO HAVE MY VEHICLE AND MY FREEDOM TO DRIVE.I DON'T WANT THEM TO REPLACE IT JUST GIVE ME WHAT IT'S WORTH,SO I CAN PURCHASE ANOTHER ONE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427929September 29, 2011
ELECTRICAL SYSTEM
WHEN THE TURN SIGNAL IS ENGAGED, IT ACTIVATES THE HEADLAMP (BRIGHTS) AND THE ONLY WAY TO GET THE LIGHTS OFF IS TO FLIP THE BRIGHT SWITCH UP ( TOWARDS DRIVER). THE HEADLAMPS DO NOT NEED TO BE TURNED ON. THE BRIGHT BEAM INDICATOR ON DASH ILLUMINATES WHEN THIS HAPPENS. IT DOES NOT MATTER WHAT SPEED YOU ARE TRAVELING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411859July 11, 2011
EXTERIOR LIGHTING
THE TURN SIGNALS WORK ONLY INTERMITTENTLY. THEY WILL WORK AND THEN STOP WORKING, REQUIRING A RESTART OF THE VEHICLE TO GET THEM WORKING AGAIN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386459March 4, 2011
STEERING
2002 SATURN VUE REPEATEDLY LOOSES POWER STEERING. IT APPEARS TO HAPPEN SOON AFTER STARTING AND TURNING. SOMETIMES IT MAY BE RESET BY TURNING OFF AND ON THE VUE AND/OR LETTING IT IDLE FOR A FEW MINUTES. THIS ISSUE WAS REPEATEDLY REPORTED TO THE DEALERSHIP SINCE 2006 WITHOUT RESOLUTION. LOOSING POWER STEERING PERIODICALLY HAS CAUSED SERIOUS SAFETY ISSUES AND MAY LEAD TO AN ACCIDENT OR DEATH. PLEASE RESPOND TO ME WITH ANY SUGGESTIONS OR ADVISE. MY EMAIL ADDRESS IS [XXX]. ELECTRIC POWER STEERING HAS BEEN RECALLED ON MANY GM CARS. GM IS CURRENTLY HAS A LAW SUIT AGAINST THE MAKER OF THESE ELECTRIC POWER STEERING UNITS. THIS IS A SERIOUS PROBLEM AND I WOULD LIKE TO KNOW THE RESOLUTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364221November 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING HOME FROM NIGHT CLASSES ONE NIGHT AND MY CAR WOULD START TO SHAKE AT THE STOP LIGHT (WHILE IDLING) WHEN I PROCEEDED TO GO THE CAR WOULD NOT GO INTO GEAR AND WOULD PUTT THROUGH THE INTERSECTIONS. AS I WAS DRIVING HOME I GOT STUCK IN THE MIDDLE OF AN INTERSECTION WITH ONCOMING TRAFFIC. THIS GOT WORSE AS I DROVE AND I PRAYED ALL THE WAY HOME THAT I WOULD NOT ENCOUNTER ANOTHER RED LIGHT. WHEN I GOT HOME I REMEMBERED THAT SATURN HAD SENT ME A LETTER STATING THAT " THIS LETTER IS INTENDED TO MAKE YOU AWARE THAT SOME 2002 MODEL YEAR SATURN VUE VEHICLES, EQUIPPED WITH A VTI, MAY EXHIBIT EXCESSIVE NOISE OR REDUCED PERFORMANCE." SO THEY ARE AWARE THAT THEIR TRANSMISSIONS ARE FAULTY. IF YOU GOOGLE "2002 SATURN VUE TRANSMISSIONS" YOU WILL FIND A MULTITUDE OF OTHER CUSTOMER COMPLAINTS ABOUT THE SAME ISSUE. IF THIS HAD OF HAPPENED A DAY EARLIER MY CHILDREN AND I COULD HAVE BEEN IMPACTED AND DIED DUE TO THE FAULTY TRANSMISSION. I STILL OWE 7000.00 ON THIS CAR AND IT WILL COST ALMOST THAT MUCH TO REPLACE. IF SATURN OR GM KNOWS ABOUT THIS PROBLEM THEY SHOULD BE WILLING TO FIX IT, UNFORTUNATELY THEY ARE NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359068October 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, POWER TRAIN
PURCHASED A BRAND NEW 2002 SATURN VUE 6 CYLINDERS 3.0 ENGINE. HAD TO REPLACED EVERY ELECTRONIC COMPONENT IN THIS VEHICLE. COMPUTER, ACCELERATOR SENSOR, TRANSMISSION AND TRANSMISSION CONTROL MODULE. THE "SERVICE ENGINE" LIGHTS IS CONSTANTLY ON. THEREFORE, I TOOK THE TRUCK TO THE DEALER. THEY TELL ME I NEED A NEW THROTTLE BODY AND A BRAND NEW HARNESS SINCE THE NEW THROTTLE BODY WILL NOT WORK WITH THE EXISTING WIRES. THEY WANT $3,000.00 FOR THIS. WITHIN THE WARRANTY PERIOD I MADE THE DEALERSHIP AWARE OF TRANSMISSION PROBLEMS. THEY REPLY THAT THIS SUV WAS OPERATING NORMAL. I REPLACED THE TRANSMISSION AFTER THE WARRANTY HAD EXPIRED. NOW THE TRANSMISSION CONTROL MODULE IS DEFECTIVE. THE DEALER WANTS $860 FOR THE PART PLUS PROGRAMMING CHARGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356103September 17, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 SATURN VUE. THE CONTACT WAS ATTEMPTING TO SHIFT INTO PARK WHEN THE VEHICLE ABNORMALLY ACCELERATED, CAUSING THE CONTACT TO CRASH INTO A NEARBY VEHICLE. NO ONE WAS INJURED AND A POLICE REPORT WAS NOT FILED. THE CURRENT AND FAILURE MILEAGE WAS 103,000. UPDATED 12/15/10. *LJ THE CAUSE FOR THE SUDDEN ACCELERATION COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED. UPDATED 12/27/10
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10354589September 8, 2010
SUSPENSION:FRONT
SUSPENSION "STABILIZER BAR" BROKE, RIGHT SIDE, AT THE RUBBER MOUNTING WHERE THE BAR IS BOLTED TO THE SUB-FRAME. BROKEN END OF THE STABILIZER BAR THEN RIPPED THRU THE RIGHT CV AXEL BOOT, DESTROYING THE CV JOINT. THE BREAK WAS UNDER THE RUBBER MOUNTING AND THE BAR WAS RUSTED THRU, CAUSING THE BREAK. UNDER 30 MPH, NO ACCIDENT, NO PERSONAL INJURY AND NO OTHER DAMAGE NEW PARTS UNAVAILABLE, SO PURCHASED A REBUILT AXEL AND A USED STABILIZER BAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343022July 13, 2010
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 SATURN VUE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY FOR A ROUTINE REPAIR WHEN THE CONTACT WAS INFORMED THAT THE FRONT SUB FRAME EXHIBITED SEVERE CORROSION AND COULD NOT BE REPAIRED. THE MECHANIC ADVISED THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339342June 21, 2010
STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2002 SATURN VUE. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE GAUGES ON THE DASHBOARD FAILED AND AN UNKNOWN WARNING BELL SOUNDED IN THE VEHICLE. THE STEERING WHEEL THEN BECAME EXTREMELY STIFF AND DIFFICULT TO MANEUVER. THE DEALER ADVISED THAT THE ELECTRIC POWER ASSIST FAILED AND THE BODY CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE IS 98,000. UPDATED 08/03/10. *LJ UDDATED 08/04/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331115May 19, 2010
POWER TRAIN
CAR ROLLED DOWN DRIVE WAY WITH KIDS IN IT. MY FINDINGS WERE THAT IN MY 2002 SATURN VUE WAS IN THE ACC POSITION ON THE KEY THE TRANSMISSION SAFETY THAT REQUIRES YOU TO PUSH THE BRAKE IN ORDER TO SHIFT IS UNLOCKED. I FEEL THIS COULD POTENTIALLY BE VERY DANGEROUS LUCKY NO INJURIES TO MY KIDS JUST THE CAR. AS FAR AS I KNOW THERE IS NO FIX FOR THIS THE DEALER SAID THERE WAS NO RECALL AND NO REPAIR I COULD DO. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10329708May 10, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2002 SATURN VUE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 25 MPH, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS RUNNING HOT. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE HAD NOT RUN HOT AND INSTEAD, THE INSTRUMENT PANEL HAD MALFUNCTIONED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THE FAILURE. THERE WERE NO RECALLS AND ANY REPAIRS WOULD BE AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 68,163.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329399May 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, EQUIPMENT
I'M THE ORIGINAL OWNER OF A 2002 SATURN VUE AWD WITH THE GM VTI TRANSMISSION AND ENGINE. TWO DAYS AGO I EXPERIENCED MY TRANSMISSION/ENGINE FAILING FOR THE FIFTH OR SIXTH TIME SINCE 2006. THE VERY FIRST TIME I TOOK MY VUE TO THE DEALERSHIP IN AUSTIN, TX WHERE I HAD TO ARGUE WITH FIRST MY SERVICE REP. FOLLOWED BY HIS MANAGER THAT THE PROBLEM WAS WITH THE TRANSMISSION. SINCE THE FAULTY GM DESIGN WAS STILL RELATIVELY NEW, THEY ORIGINALLY BLAMED ME FOR POOR DRIVING, RESULTING A BAD BCM WHICH THEY MADE ME PAY IN SPITE OF MY ARGUMENT THE FAULTY GM DESIGN WAS THE ORIGIN OF THE PROBLEM. FIRST TIME IT COST ME $1500 TO REPAIR MY CAR THAT HAD LESS THAN 60,000 MILES ON IT. THIS HOWEVER WAS QUITE AN ORDEAL SINCE MY VEHICLE ACTUALLY LOST POWER ON THREE OR FOUR DIFFERENT OCCASIONS. I WOULD IMMEDIATELY GO TO THE DEALERSHIP FOR ASSISTANCE WITH WHAT I KNEW WAS THE TRANSMISSION. AFTER BUGGING THEM ALMOST EVERYDAY WITH THE SAME PROBLEM THEY FINALLY ADMITTED GMS TRANSMISSION PROBLEMS AND REPLACED MY TRANSMISSION ON THE THIRD VISIT. THE SECOND TRANSMISSION LASTED APPROXIMATELY A YEAR. IN 2007 I HAD RELOCATED WITHIN THE STATE AND WAS EXPERIENCING SIMILAR PROBLEMS AND RELUCTANTLY CALLED MY LOCAL SATURN DEALERSHIP. HERE WE GO AGAIN ANOTHER $500 FOR ODDS AND ENDS AND THIS TIME IT WAS SUPPOSEDLY THE ECM AND OF COURSE IT DID NOT FIX THE PROBLEM! THE TRANSMISSION WAS FINALLY REPLACED ON MY THIRD TRIP! HOWEVER THEY DID NOT PAY FOR MY LOANER CAR THOUGH I REQUESTED ONE. BRINGS US TO 2009, WHEN THE ABOVE MENTIONED DEALER HAD GONE OUT OF BUSINESS AND I OF COURSE HAD TRANSMISSION PROBLEMS! LUCKILY I FOUND A DEALERSHIP NEAR AND HAD MY CAR TOWED TO THEM. THEY CONFIRMED BY THAT AFTERNOON THAT THE TRANSMISSION WAS BAD! THEY REPLACED THE TRANSMISSION, AND CLOSED FOR BUSINESS WITHIN THREE DAYS. NO LOANER CAR AGAIN. HERE I SIT AGAIN WITH THE TRANSMISSION DANGEROUSLY GOING OUT, AND DREADING THE THOUGHT OF THE SATURN DEALERSHIP FIASCOES. AT WHAT POINT WILL GM TAKE THESE DANGEROUS 2002-2005 CARS OFF THE ROAD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319273March 12, 2010
AIR BAGS:FRONTAL
AIR BAG CONTROL MODULE NOT WORKING AND DAYTIME RUNNING LIGHTS IN OPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301703January 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
2002 SATURN VUE AWD AND THE TRANSMISSION DIED. WE WERE ON TOP OF A HILL AND LUCKILY WERE ABLE TO FORCE IT UP BEFORE IT COMPLETELY FAILED. THERE WERE NO SPECIAL CIRCUMSTANCES AS WE WERE AT A STOP LIGHT WHEN IT APPEAR TO FAIL. WHEN CONTACTING SATURN WE WERE NOTIFIED THAT IT IS NOT A "RECALL" ALTHOUGH IT WAS ADMITTED TO BE A MANUFACTURE ISSUE. DUE TO AN ADDITIONAL MANUFACTURE DEFECT WITH READING THE MILEAGE THEY WILL NOT COVER THE COST TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286603October 7, 2009
POWER TRAIN
I PURCHASED A 2002 SATURN VUE 4WHEEL DRIVE IN FEBRUARY 28,2009. THIS VUE WENT FROM 55 MILES AN HOUR TO 1MILE ON THE HIGHWAY. I THOUGHT FOR SURE I WAS DEAD. THE "LOW POWER LIGHT COMES ON" AFTER TAKING IT TO THE DEALER, $255.00 DOLLARS LATER THEY THOUGHT IT WOULD NOT DO THIS AGAIN. THEN MONDAY, IT HAPPENED AGAIN IN DOWNTOWN TRAFFIC. I PULLED OUT AND "NOTHING" IT WONT GO I COASTED TO THE SIDE OF THE ROAD AND WASN'T KILLED. THIS IS SO DANGEROUS. HOLY COW! FOR THE SECOND TIME I WAS ALMOST DEAD. THE MOTOR SOUNDS LIKE IT CAN'T FIGURE WHICH "GEAR" TO GO INTO? I CAN FEEL THE TRANSMISSION TRYING TO GO AND THE MOTOR INCREASES IN SOUND BUT DOESN'T SEEM TO GO INTO GEAR. WHAT THE HECK! CALLED THE DEALERSHIP THEY SAID IT NEEDS A :"THROTTLE BODY" REPLACES IT WILL BE AT LEAST $1000.00. HE SAID 800.00 FOR PART 200 TO PUT IT ON. WHAT THE HECK? I ALMOST DIED. THIS IS A HUGE ISSUE. I HAVE LISTENED TO "CAR TALK" AND IT IS KNOW TO THESE FOLKS. WHAT CAN BE DONE? IS IT REALLY 800.00 FOR A REPLACEMENT " THROTTLE BODY? COULD THERE BE AN SIGHT WHERE WE COULD SEE THIS IS CORRECT PRICE? COULD I REPLACE THE PART? OR WILL IT NEED TO BE ON A RACK BECAUSE I CAN NOT GET TO IT. MY FATHER JOHN B PHARR RETIRED FRO GENERAL MOTORS IN GEORGIA AND TAUGHT ME ABOUT CARS. BUT HE PASSED AWAY. I NEED HIS HELP, BUT AS A OVER 30 YEAR EMPLOYEE I HOPE THAT SOMEONE WILL CONSIDER THIS AND HONOR HIS DEDICATION TO GENERAL MOTORS . I AM GRATEFUL BECAUSE THEY PROVIDED US HEALTH INSURANCE GROWING UP. I WILL BE GRATEFUL FOR ANY HELP POSSIBLE OR DISCOUNT. I WILL HAVE PARK IT AND RIDE THE BUS FOR NOW BECAUSE I HAVE BEEN RECOVERING FROM A MEDICAL LEAVE OF 60 DAY FROM MY EMPLOYER HENNEPIN COUNTY IN MINNESOTA. I AM NOW EARNING MY INCOME AGAIN. MY INCOME IS LIMITED DUE TO THE TIME OFF FOR SHORT TERM DISABILITY. I HAVE RETURNED TO WORK BUT AM REPAYING LATE PAYMENTS BECAUSE OF THE MEDICAL LEAVE. I HOPE YOU WILL BE ABLE TO HELP IN ANY WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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