Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10652577November 4, 2014
AIR BAGS
THE PASSENGER AIRBAG WARNING ON THE INSTRUMENT PANEL STAYS "OFF" EVEN IF A PASSENGER IS SEATED. ON THE DASHBOARD, THE WARNING LIGHT SAYS "SERVICE AIR BAG". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649466October 23, 2014
STRUCTURE:BODY
DURING RAIN, THE WATER ENTERS THE CAR FROM THE DRIVER SIDE A PILLAR AND PASSENGER SIDE A PILLAR WHERE IS CONNECTS TO THE ROOF AND AT THE FLOOR, CAUSING CARPET TO WET. VISITING VARIOUS GM DEALERSHIP, I HAVE NOT FOUND A SOLUTION TO THE ISSUE, THAT CAN GET THE ISSUE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640992October 14, 2014
STEERING
2007 SATURN OUTLOOK. CONSUMER STATES VEHICLE STEERING WHEEL LOCKED UP WHILE DRIVING. *TGW THE CONSUMER STATED AS HER HUSBAND STEERED TO MAKE A RIGHT TURN, THE STEERING WHEEL LOCKED UP. HE APPLIED EXTREME PRESSURE TO THE STEERING WHEEL, AND THE STEERING WHEEL BROKE FREE. THE CONSUMERS HUSBAND PULLED OVER AND TURNED OFF THE VEHICLE, AND CHECKED THE POWER STEERING FLUID AND ALL APPEARED FINE. THE CONSUMER CONTINUED TO DRIVE. HOWEVER, BY THE TIME THEY ARRIVED HOME. IT FELT AS THOUGH THE VEHICLE DIDN'T HAVE ANY POWER STEERING AND THE STEERING PUMP BEGAN TO GROWL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DETERMINED, THE POWER STEERING RACK WAS LEAKING AND THE PUMP FAILED DUE TO OIL LOSS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639181September 25, 2014
STEERING
I HAVE OWNED THIS SINCE NEW, ABOUT 2009 THE STEERING STARTED TO SQUEAK WHEN YOU MAKE TURNS. TOOK IT IN THEY FIX IT BUT IT HAS RETURNED. SOMETHING JUST DOESN'T FEEL RIGHT IN THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636956September 17, 2014
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL SEIZED AND THE KEY FAILED TO RELEASE FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE STEERING COLUMN BUT THE FAILURE PERSISTED. ALSO, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633659September 16, 2014
POWER TRAIN
OUR 2007 SATURN OUTLOOK BROKE DOWN WITH THE DREADED WAVE PLATE TRANSMISSION FAILURE. SYMPTOM WAS THAT THE TRANSMISSION SHIFTED INTO NEUTRAL ON ITS OWN AROUND 30-35 MPH AND WOULD NOT CONTINUE. WE TRIED SEVERAL TIMES TO RESTART. EACH TIME THE TRANSMISSION HELD UP UNTIL 30-35 MPH THEN SHIFTED INTO NEUTRAL AND STOPPED. WE HAD THE OUTLOOK TOWED TO FNA TRANSMISSION IN WAKEFIELD, MA WHO CONFIRMED THAT THE WAVE PLATE FAILED AND SHREDDED THE REST OF THE TRANSMISSION...NOTHING COULD BE SAVED. WHILE I AM HAPPY NO ONE WAS HURT, A TRANSMISSION SHOULD LAST MORE THAN 104K MILES, WHICH IS OF COURSE OUT OF WARRANTY PERIOD. THE REPAIR COST $3000. WHY IS THERE NO RECALL ON THIS KNOWN ISSUE? WE HAD PLANNED TO TRADE THIS OUTLOOK IN FOR A NEWER TRAVERSE, BUT NOW I AM NOT CONFIDENT IN THE PRODUCT. GM, PLEASE FESS UP TO THIS PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629198August 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10628288August 25, 2014
ENGINE, POWER TRAIN
APRIL 2012 WAS THE FIRST TRANSMISSION FAILURE INCIDENT. UNDER WARRANTY AT THIS POINT 63000 MILES. CHECK ENGINE LIGHT COMES ON TRANSMISSION NOT SHIFTING PROPERLY, PRESSURE PLATES HAD DISINTEGRATED IN TRANSMISSION METAL IN TRANSMISSION FLUID. GMC HONORED WARRANTY AND TOOK CARE OF PROBLEM. 22000 MILES LATER, 2 YEARS PASS, CHECK ENGINE LIGHT COMES ON AND TRANSMISSION NOT SHIFTING CHANGING GEARS PROPERLY. CAR WAS USED FOR 20 MINUTE ROUND TRIP COMMUTE TO WORK, LOCAL SHOPPING. OCCASIONALLY A 4 HOUR ROUND TRIP RECREATIONAL GET AWAY. NO TOWING OR HAULING. LESS THAN AVERAGE DRIVING. TOOK VEHICLE TO MY MECHANIC, INFORMED THAT TRANSMISSION CODES 0752, 0700. MY MECHANIC REFERS ME TO A TRANSMISSION SPECIALTY SHOP, AS HE DIDN'T HAVE THE ABILITY TO PERFORM NECESSARY REPAIRS DIAGNOSTICS. AT THE TRANSMISSION SPECIALTY SHOP, SCAN CODE 0989 TRANSMISSION FLUID PRESSURE SWITCH, SHIFT SOLENOIDS STUCK ON. ADVISED WE NEED A NEW TRANNY, AS HE ALSO FOUND METAL PARTICLES IN TRANSMISSION FLUID. ADVISED 4 THOUSAND DOLLARS IS WHAT IT WOULD COST TO REPLACE TRANSMISSION. HERE WE GO AGAIN SAME PROBLEM THAT GM FIXED 2 YEARS AGO 22000 MILES AGO. THE DEALER WHO ORIGINALLY DID REPAIRS 2 YEARS AGO SAID OUT OF WARRANTY NOW YOU HAVE TO PAY OUT OF POCKET. CALLED GM HEAD QUARTERS. THEY HAD CAR PICKED UP BY TOW TRUCK FROM TRANNY SPECIALIST SHOP, AND TOWED 30 MILES AWAY TO CHASE CHEVROLET 30 MINUTES AWAY. THEY HAVE HAD MY CAR ALMOST 2 WEEKS NOW. THEY FINALLY CALL ME DAY NUMBER 12 TO TELL ME THEY FOUND CODE 0989 AND WOULD HAVE TO REPLACE THE TRANSMISSION CONTROL MODULE, AT A COST OF 800 DOLLARS TO ME AND GM WOULD PICK UP THE OTHER 400 DOLLARS, A 1200 DOLLAR REPAIR. I ASKED ABOUT THE METAL IN THE TRANSMISSION FLUID, SERVICE GUY TELLS ME IF I WANT THEM TO CHECK ON THAT ISSUE, AS REPORTED BY TRANNY SPECIALIST IT WOULD COST ME AND ADDITIONAL 24 HUNDRED DOLLARS TO TEAR ENGINE APART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626792August 20, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEAD LIGHT WENT OUT ABOUT A WEEK AGO,I REPLACED THE LIGHT BULB AND IT WORKED FOR A FEW DAYS.THE SAME LIGHT WENT OUT AGAIN.I WENT TO REPLACE IT ,JUST TO NOTICE A WIRE WAS OUT AND THE CONNECTION HAD MELTED.I LOOKED IT UP AND COME TO FIND OUT THERE IS A FAULTY HARNESS. I CONTACTED A GM DEALER AND WAS TOLD THEY WERE AWARE OF IT,BUT THE EXTENDED WARRANTY WAS OVER ON 12-31-13. IF THIS IS A ON GOING ISSUE,WHY WONT A RECALL BE ISSUED?? I DON'T HAVE 400 DOLLARS TO HAVE A NEW HARNESS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626035August 18, 2014
POWER TRAIN
HELLO I HAVE THE 2007 OUTLOOK THAT HAS EXPERIENCED THE NOTORIOUS TRANSMISSION FAILURE. MY CAR WAS TAKEN BACK TO THE DEALERSHIP SOON AFTER I PURCHASED IT WITH 40,000 MILES AND TOLD THEM THE CAR WOULD ROLL BACK WHILE ON A HILL IN GEAR. THEY SAID IT WAS INHERENT WITH THIS TRANSMISSION AND SENT ME ON MY WAY. AS DANGEROUS AS THIS WAS TO SEND A CUSTOMER AWAY WITH A CAR THAT ROLLS BACKWARDS. TODAY THE TRANSMISSION FAILED WITHOUT NOTICE. I BACKED OUT OF A PARKING SPOT IN THE LOWES PARKING LOT AND THE CAR SHUTTERED VIOLENTLY. I MADE IT TO THE CORNER ABOUT A HALF MILE AWAY BEFORE THE CAR SIMPLY WOULD NOT MOVE. I HAD IT TOWED TO LUNGHAMER GMC AT 5825 HIGHLAND ROAD IN WATERFORD MICHIGAN. I PULLED THE ENGINE CODE MYSELF AND HAD P2723, P0700 I AM FINDING EVERYWHERE ON THE WEB THROUGH HUNDREDS OF FORUMS THAT THIS TRANSMISSION IS A REAL ISSUE DUE TO THE DEFECTIVE CHINA MADE WAVE PLATE. THIS IS A DEFECTIVE PART THAT IMPLODES INTERNALLY THEN TAKES OUT THE ENTIRE TRANSMISSION. THIS IS AN EXPENSIVE $4000.00 REPAIR , REPLACEMENT. THIS SHOULD BE A RECALL BECAUSE GM HAS KNOWN ABOUT THIS FAILURE EARLY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620949August 8, 2014
STEERING
JUST HAD POWER STEERING PUMP REPLACED LAST WEEK AND NOW RACK AND PINION IS RUINED. AGAIN ALMOST HIT A CAR NO WARNING AND SINCE I JUST HAD THE PUMP REPLACED THIS WAS TOTALLY UNEXPECTED. HOW ARE YOU ALLOWING CARS THAT INTERMITTENTLY LOSE POWER STEERING TO BE ON THE HIGHWAY. SOMEONE WILL EVENTUALLY BE KILLED. THE GARAGE SAID HE HAS HAD MANY OF THESE SAME PROBLEMS WITH OUTLOOK AND ACADIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619085August 5, 2014
POWER TRAIN
THE TRANSMISSION FAILED AND ALMOST CAUSED ME TO GET IN A WRECK ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618325August 2, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
ON SATURDAY JULY 5, 2014, WHILE TRAVELING N/B ON I-81 IN VIRGINIA MY 2007 SATURN OUTLOOK XR SUDDENLY BEGAN TO LOSE POWER TO THE ENGINE. AT THE TIME, I WAS IN THE LEFT LANE AND GOING APPROXIMATELY 70 MPH. AT NO TIME DID ANY CHECK ENGINE LIGHT OR OTHER SERVICE INDICATOR COME ON. FORTUNATELY I WAS ABLE TO STEER THE VEHICLE OVER TO THE RIGHT SHOULDER BEFORE IT COMPLETELY STOPPED. AFTER ABOUT 30 MINUTES ON THE SHOULDER THE VEHICLE LOST ALL ELECTRICAL POWER. I HAD MY WIFE AND 3 KIDS (8YR, 6YR AND 3 MONTH OLD) IN THE CAR WHEN THIS HAPPENED. IT TOOK AN HOUR FOR THE TOW TRUCK TO GET TO US. WE LOADED THE CAR SEATS AND ALL OF US INTO THE TOW TRUCK AND WERE TOWED TO A MECHANICS SHOP IN FRONT ROYAL, VA. SINCE ALL SHOPS WERE CLOSED AT THAT TIME, WE HAD TO LEAVE OUR CAR AND WENT TO A HOTEL. ON MONDAY JULY 7TH, WE WERE TOLD IT WOULD BE AT LEAST A FEW DAYS UNTIL THEY FIGURED OUT WHAT WENT WRONG. I RENTED A CAR AND DROVE HOME TO NJ. ON THURSDAY JULY 10TH, THE MECHANIC SHOP CALLED AND SAID THE ENGINE WAS COMPLETELY SHOT DUE TO A MISSING VALVE COVER INSIDE THE ENGINE, 1 OF THE CATALYTIC CONVERTERS NOT WORKING AND MULTIPLE PISTONS FAILING. ON JULY 24TH THE CAR WAS FINALLY PICKED UP AND TRANSPORTED TO ANOTHER MECHANIC BY MY RESIDENCE. THE NEXT DAY THAT SHOP CALLED WITH THE SAME DIAGNOSIS AND SAID I NEEDED A NEW ENGINE. I HAD TO PURCHASE A NEW ENGINE FROM GM FOR $5,000. THAT PURCHASE WITH LABOR AND TAX WILL COST ME $7,500. THIS WHOLE BREAKDOWN ENDED UP COSTING ME APPROX. $9,000 TOTAL AND I AM STILL WAITING TO GET MY CAR BACK. THE VEHICLE HAS BEEN IN MY FAMILY SINCE IT WAS PURCHASED AND HAD ALL THE RECOMMENDED TUNE UPS/RECALLS PERFORMED. IT BOTHERS ME THAT GM PUTS FAMILIES AT RISK BY NOT ADDRESSING THIS ISSUE. BREAKING DOWN ON THE SIDE OF THE HIGHWAY PUTS PEOPLE IN DANGEROUS SITUATIONS. GM SHOULD OWN UP TO THIS PROBLEM AND TAKE ALL APPROPRIATE ACTION TO PREVENT A POTENTIAL TRAGEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616918July 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE GEAR WOULD NOT SHIFT, WHICH PREVENTED THE VEHICLE FROM MOVING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. NO REPAIRS WERE MADE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. UPDATED 04/13/15*LJ UPDATED 08/24/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614798July 20, 2014
STEERING
DRIVING HIGHWAY WHEN I NOTICED SOMETHING DIFFERENT IN MY STEERING. IT WASN'T UNTIL I EXITED THE HIGHWAY AND TRIED TO TURN, THAT IS WHEN I REALIZED I DIDN'T HAVE POWER STEERING, I WENT OVER THE LINE TRYING TO TURN THE VEHICLE. VERY DANGEROUS. I STRUGGLED TO GET MY CAR HOME SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610452July 14, 2014
POWER TRAIN
MY WIFE AND I OWN A 2007 SATURN OUTLOOK XR, WHICH WE BROUGHT BRAND NEW. AFTER 1 YEAR, WE WERE HAVING TROUBLE WITH THE SATURN OUTLOOK TRYING TO FIND GEARS, AND THE THROTTLE RESPONSE WAS DISAPPOINTING. WHEN PASSING, YOU PRESS THE THROTTLE, AND THERE IS A 15 SECOND HESITATION, BEFORE THE VEHICLE STARTS TO PICK UP SPEED. WE HAVE TAKEN THE VEHICLE IN FOR TRANSMISSION RECALLS, WHERE THEY HAVE UPDATED THE SOFTWARE. I DID THIS THREE TIMES, IT WOULD LAST FOR A COUPLE OF WEEKS, AND START RIGHT BACK MALFUNCTIONING. NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, AND GUESS WHAT, THE TRANSMISSION GOES OUT, WHILE ON I-55, IN CHICAGO, ON MY WAY TO WORK..WOW! $4,032.00 TO REPLACE, BRAND NEW. I PAID THIS BECAUSE I FELT THAT IT WAS CHEAPER THAN ANOTHER CAR PAYMENT. I AM SO ANGRY AT GM, BECAUSE THEY KNEW THAT THIS TRANSMISSION WAS FAULTY, AND ALL THEY DID WAS TAKE MY MONEY, AND LEFT ME HANGING. I AM JUST LIKE OTHER HARD WORKING FAMILIES OUT THERE, WHO JUST CAN'T COUGH UP 4 GRAND, AND IT NOT PUT A DENT IN YOUR BUDGET. ALL THEY DID WAS COME UP WITH A SORRY PATCH JOB, THAT WAS ONLY TEMPORARY, AND ONCE IT WAS NO LONGER COVERED UNDER WARRANTY, THEY HAD NO SHAME OR REMORSE ABOUT CHARGING YOU. I CALLED GM, AND TRIED TO SEE IF THEY WOULD DO SOMETHING, HA! NO SUCH LUCK. I OFTEN THINK ABOUT THAT MOMENT MY WIFE COULD HAVE BEEN HURT, OR HURT SOMEONE BECAUSE OF GM'S NEGLIGENCE. PLEASE HELP ME, AND ALL THE CONSUMERS OUT THERE WHO HAVE PURCHASED FROM GM. THEY NEED TO TAKE RESPONSIBILITY FOR THIS SERIOUS MATTER. THANK YOU....[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608453July 6, 2014
UNKNOWN OR OTHER, POWER TRAIN
WHILE TURNING ACROSS 2 ONCOMING LANES INTO A SHOPPING CENTER IN MY 2007 SATURN OUTLOOK, I SUDDENLY HAD NO POWER TO THE WHEELS. NO POWER IN DRIVE OR REVERSE. LUCKILY, NO ONCOMING VEHICLES. TOWED TO DEALERSHIP WHO ADVISED TRANSMISSION WAS DESTROYED. COST TO REPLACE- $3950, AND TRANSMISSION IS ON BACK-ORDER. VEHICLE IS STILL AT DEALERSHIP WAITING FOR PARTS AS OF 07/06/14. OUTLOOK WAS PURCHASED NEW AND HAS BEEN SERVICED REGULARLY. IT HAS ONLY BEEN DRIVEN BY MY WIFE AND I AND HAS NEVER BEEN USED TO TOW. RESEARCH HAS SHOWN THIS TO BE TOO COMMON OF A SAFETY PROBLEM FOR A VEHICLE WITH 58,000 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607040June 30, 2014
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
WHEN DRIVING THROUGH A PUDDLE, THERE WAS A LOSS OF POWER STEERING AND BRAKES. I HAD THE INTERIOR LINERS REPLACED BUT THE PROBLEM STILL OCCURS. THE ELECTRICAL PROBLEMS HAVE INCREASED DRAMATICALLY SINCE THE ORIGINAL DATE OF THE PROBLEM AND AT THIS POINT, I THINK THIS VEHICLE IS EXTREMELY DANGEROUS TO DRIVE. THE DRIVER INFORMATION CENTER IS OUT, THERE ARE TWO WINDOWS THAT NO LONGER OPEN, THE STABILITRAK LIGHT COMES ON INTERMITTENTLY (THIS IS NEW LAST WEEK), THERE IS ANOTHER WARNING SOUND COMING ON WHEN I MAKE A SHARP TURN BUT I AM NOT SURE WHAT THIS IS FOR SINCE THE DRIVER INFORMATION CENTER IS OUT. ONCE I COULD NOT GET THE DOOR TO SHUT COMPLETELY AND I HAD TO START THE CAR, LOCK AND UNLOCK THE DOORS AND THEN THE DOOR WOULD SHUT. THE AUDIO/NAVIGATION SCREEN LOSES POWER AND RESTARTS EVERY COUPLE DAYS DURING MY DRIVE. NOTE: I HAVE ALSO HAD THE POWER STEERING REPLACED IN MARCH AND REPLACED THE REPLACEMENT TRANSMISSION ABOUT THE SAME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607055June 30, 2014
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE STEERING WHEEL BECAME STIFF AND MADE AN ABNORMAL NOISE. THE DEALER STATED THAT THE POWER STEERING PUMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 31,182.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599086June 18, 2014
AIR BAGS
THE PASSENGER AIRBAG LIGHT SPORADICALLY GOES OFF WHEN AN ADULT IS SEATED ON THE SEAT LEAVING THE AIRBAG INOPERABLE IN A CRASH. MY VEHICLE HAS NOT BEEN RECALLED FOR THIS ISSUE ALTHOUGH IT IS A KNOWN ISSUE IN MY YEAR AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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