Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10285752September 30, 2009
ELECTRICAL SYSTEM
2007 SATURN OUTLOOK XR HEADLIGHTS GOING OFF, PS ASSIST GOING OUT, DASH GAUGES GOING TO -0- , NO BRAKE LIGHTS, NO WIPERS, ENGINE NOT SHUTTING DOWN WITH KEY OFF, LOCKED INTO PARK, NO TURN SIGNALS, LOCKS ITSELF. NOTHING REPAIRED YET, IT IS STILL IN THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284880September 22, 2009
STEERING
MY OUTLOOK IS AT APPROXIMATELY 40,000MILES. AT ABOUT 30,000 THERE STARTED TO BE A VERY NOTICEABLE WHINE IN THE STEERING COLUMN, ESPECIALLY UPON TURNING. SEVERAL TIMES I NOTICED THE STEERING KIND OF TURNING ROUGH WITH A SHARP TURN, AS IN BACKING OUT OF A PARKING SPACE. TWO WEEKS AGO AFTER GOING THROUGH STANDING WATER IN THE ROADWAY, I BEGAN TO TURN LEFT ONTO A SIDE STREET AND THE STEERING WHEEL LOCKED UP-NOT A LOSS OF POWER STEERING, THERE WAS NO WAY TO TURN THE WHEEL. I TOOK THE CAR TO THE SERVICE SHOP THAT AFTERNOON. UPON DESCRIBING MY ISSUE TO THE SERVICE REP, HE STATED THAT HE HAD ONLY EVER HAD ONE VEHICLE IN WITH THAT COMPLAINT AND THAT WHAT HAD OCCURRED WAS THAT THEY DROVE THROUGH WATER, SPLASHING IT ONTO THE POWER STEERING BELT (WHICH WAS WORN) CAUSING IT TO SLIP. AFTER DROPPING THE CAR OFF I DID SOME RESEARCH ON MY OWN AND FOUND MULTIPLE UNRESOLVED COMPLAINTS EXACTLY LIKE MINE POSTED ONLINE. WHEN I PICKED THE CAR UP, THEY CHARGED ME $45 AND SAID THAT I HAD SOMEHOW GOTTEN AIR IN MY POWER STEERING FLUID. MY CAR HAS DONE THIS TWICE SINCE THEN. ONCE VERY BRIEFLY WHILE LEAVING A PARKING SPOT AND AGAIN LAST NIGHT IN THE MIDDLE OF A DOWNPOUR. I BOUGHT THIS VEHICLE BECAUSE I HAVE 4 KIDS AND I LIKED THE SAFETY FEATURES OF THE AIRBAG SYSTEM-BUT THIS SCARES ME TO DEATH!! I AM TO THE POINT OF BEING AFRAID TO DRIVE IN THE RAIN. I WANT TO TAKE IT BACK FOR MORE SERVICE, BUT BASED ON WHAT I'M READING, NO ONE IS GETTING ANY RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282427August 31, 2009
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2007 GM SATURN OUTLOOK. THE AIRBAGS ALL DEPLOYED AT THE SAME TIME. GM HAS HAD MY CAR FOR INVESTIGATION FOR OVER A MONTH AND REFUSES TO PAY FOR A RENTAL. I HAVE NECK INJURY AND HAVE BEEN UNDERGOING PHYSICAL THERAPY. I HAD AN MRI DONE ON FRIDAY. THEY KEEP GIVING ME THE RUNAROUND AND I HAVE BEEN OUT THOUSANDS AND THOUSANDS AND MY CAR JUST SITS WHILE THEY DO NOTHING BUT ASK ME TO SEND PROOF OF OUT OF POCKET EXPENSES ETC. I SENT RECEIPT FOR RENTAL AND SHE SENT AN EMAIL REQUESTING THE METHOD OF PAYMENT THAT I USED. WHY IS THAT RELEVANT?? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10281715August 25, 2009
STEERING, EQUIPMENT:MECHANICAL
I HAVE A 2007 SATURN OUTLOOK, APPROXIMATELY 45K MILES. LAST WEEK, AFTER A PERIOD OF HEAVY RAIN, I DROVE THROUGH SEVERAL LARGE PUDDLES OF WATER. AFTER LEAVING ONE, THE STEERING SEEMED TO LOCK UP. I AM OLD ENOUGH TO HAVE DRIVEN CARS WITHOUT POWER STEERING, BUT THIS WAS MUCH WORSE. AS IT HAPPENS I WAS ALMOST HOME AND GOING QUITE SLOWLY - WAS ABLE TO GET HOME SAFELY. HAD THIS OCCURRED ON A HIGHWAY OR AT SPEED, THERE IS NO DOUBT THAT DISASTER WOULD HAVE ENSUED. I HAD ENCOUNTERED SOMETHING SIMILAR SOME MONTHS AGO AFTER WASHING MUD OUT OF MY WHEEL WELLS. HAD NOT RECURRED UNTIL RECENTLY. SCARY STUFF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278267July 25, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
SUNROOF LEAKS. THE LEAKS LEAD TO RESERVES OF WATER ABOVE THE HEADLINER THAT CAN BE HEARD WHEN TURNS ARE MADE. SIGNIFICANT AMOUNTS OF WATER RUN THROUGH AIR BAGS ON A COLUMNS AND DASHBOARD. GIVEN THAT THE BATTERY HAS DIED ON ME SIX TIMES, I AM CONCERNED ABOUT LONG TERM ELECTRICAL DAMAGE AND PROPER AIR BAG DEPLOYMENT. DEALER HAS ATTEMPTED TO REPAIR FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275124June 27, 2009
STEERING
POWER STEERING FAILS ON MY 2007 SATURN OUTLOOK. DEALER HAS ATTEMPTED TO FIX IT 3 TIMES BUT FAILED. IT'S CURRENTLY AT DEALER NOW FOR THE 4TH ATTEMPT. IT'S BEEN THERE FOR THE LAST 21 DAYS. I NEVER KNOW WHEN STEERING IS GOING TO FAIL. IT USED TO ONLY FAIL WHEN I WENT THROUGH PUDDLES BUT NOW IT DOES IT EVEN ON A DRY DAY. I HAVE ALMOST HIT TELEPHONE POLES, TREES, CARS AND PEOPLE. IT'S VERY DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED IF SATURN CANNOT FIX THIS PROBLEM. I DROPPED CAR OFF ON JUNE 7, 2009 WITH NO POWER STEERING. THEY RETURNED IT TO ME ON JUNE 25. I DROVE ONLY A FEW MILES BEFORE THE STEERING FAILED AGAIN. LUCKILY, I WAS TURNING INTO PARKING LOT AT THE TIME SO I WAS NOT GOING THAT FAST. I ALMOST WENT UP SIDEWALK AND INTO A TREE. THE CAR HAD TO BE TOWED FROM PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272978June 5, 2009
STEERING
WHEN DRIVING DURING OR AFTER A HEAVY RAIN THROUGH PUDDLES OUR SATURN OUTLOOK LOOSES ANY STEERING CAPABILITY. HAVE GONE TO DEALERSHIP SEVERAL TIMES AND A WHEEL LINER WAS INSTALLED BUT THAT DID NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272851June 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:COLUMN
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A LOUD POPPING SOUND IN THE STEERING COLUMN. SHE ALSO EXPERIENCED GEAR SLIPPAGE. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE TRANSMISSION AND STEERING COLUMN. SEVERAL WEEKS AFTER THE REPAIR, THE FAILURE RESURFACED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY REPLACED THE COOLANT LINES. IMMEDIATELY AFTER THE REPAIR, THE TRANSMISSION FAILED AGAIN. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 1,600 AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272465May 31, 2009
AIR BAGS:FRONTAL
I OWN A 2007 SATURN OUTLOOK XE. THE FRONT PASSENGER AIRBAG DOES NOT APPEAR TO ENGAGE WHEN MY WIFE WHO WEIGHS 120 POUNDS SITS IN THE SEAT. THERE IS A LIGHT IN THE DASH THAT TOGGLES ON OR OFF BASED ON IF SOMEONE IS IN THE PASSENGER SEAT. MANY TIMES WHEN I'M DRIVING AND MY WIFE IS IN FRONT PASSENGER SEAT, THE LIGHT WILL BE "PASSENGER AIRBAG OFF" MODE. IF I SHUT DOWN THE VEHICLE, IT SOMETIMES CORRECTS ITSELF APPEARS "PASSENGER AIRBAG ON". THIS PROBLEM IS SPORADIC. I'VE HAD THE DEALER CHECK IT SEVERAL TIMES, BUT THEY SAY IT IS WORKING CORRECTLY. HOWEVER, AS RECENTLY AS MAY 30TH, THE PROBLEM OCCURRED AGAIN, THE DAY AFTER THE DEALERSHIP INSPECTED THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264305April 6, 2009
STEERING
WHILE DRIVING IN RAINY WEATHER, IF YOU DRIVE THROUGH STANDING WATER PUDDLES ALONG SIDE OF THE ROAD, THE WATER SPRAY WASHES UP ON THE BELTS AND YOU LOOSE STEERING ABILITY OF THE VEHICLE, YOU MUST MAN HANDLE THE STEERING WHEEL TO MAKE ANY TURNS, IT HAS BEEN BACK TO THE DEALER AND COVERS HAVE BEEN ADDED TO THE WHEEL WELLS, BUT THE PROBLEM STILL EXISTS, MAKING THIS A SAFETY AND POSSIBLE CRASH HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261252March 9, 2009
ELECTRICAL SYSTEM, STRUCTURE
2007 SATURN OUTLOOK ELECTRICAL SYSTEM RECALL. CONSUMER STATES THAT SHE IS ALSO HAVING A PROBLEM WITH HER VEHICLE LEAKING WATER IN THE DRIVER AND PASSENGER AREAS. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252366December 20, 2008
STEERING
THERE IS A DISTINCT GROANING NOISE COMING FROM THE POWER STEERING SYSTEM. THE NOISE IS MOST PROMINENT WHEN THE CAR IS FULLY WARMED UP, BUT OCCURS NEARLY ANY TIME. WHEN THE STEERING WHEEL IS TURNED SLIGHTLY FROM CENTER IN EITHER DIRECTION, THE NOISE INTENSIFIES, AND A DISTINCT VIBRATION CAN BE FELT IN THE STEERING WHEEL, LEADING ME TO BELIEVE THERE IS SOME PROBLEM WITH THE POWER STEERING PUMP OR OTHER STEERING COMPONENTS. I HAD THE VEHICLE TO THE DEALER AND OF COURSE THEY CLAIMED THERE IS NO NOISE. I LEFT IT THERE FOR MULTIPLE PEOPLE TO TRY IT, AS MY ENTIRE FAMILY HEARS THE NOISE, BUT OF COURSE ONLY THE DRIVER CAN FEEL THE VIBRATION IN THE STEERING WHEEL. MY FEAR IS THAT WHATEVER COMPONENT(S) IS/ARE FAILING, THEY WILL TOTALLY FAIL ON THE HIGHWAY, EITHER COMPROMISING THE STEERING OR LEAVING OUR FAMILY STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251400December 10, 2008
SEATS:MID/REAR ASSEMBLY
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE SMALL CHILDREN IN THE VEHICLE ARE ABLE TO PULL THE LEVER OUT OF THE MIDDLE REAR SEAT IN THE VEHICLE. THIS CAUSES THE SEAT TO FALL BACKWARDS. THE CONTACT IS CONCERNED THAT IT MAY CAUSE POTENTIAL HARM IF THERE IS A CHILD SEATED IN THE BACK SEAT. ALSO, IN THE EVENT OF A CRASH, THE SEAT COULD COLLAPSE ON A CHILD SEATED IN THE THIRD ROW SEATS. THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THE SEATS WERE OPERATING NORMALLY. THE MANUFACTURER AGREED WITH THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 18,000. UPDATED 01/08/09. *LJ UPDATED 01/08/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243423September 25, 2008
AIR BAGS
THIS IS A SAFETY ISSUE NOT AN INCIDENT PASSENGER AIRBAG IS OFF WHEN 100 LB. DAUGHTER IN FRONT SEAT. THIS HAPPENS 95% OF THE TIME. ALSO, IS INTERMITTENTLY ON AND OFF WITH 127 LBS. DAUGHTER. THE CAR WAS CHECKED BY SATURN IN CATHEDRAL CITY(WHICH HAS CLOSED) AND GM ON VARNER RD IN INDIO. NEITHER FOUND ANY THING WRONG. I CALLED CUSTOMER SERVICE. THEY TOLD ME TO GO TO SATURN IN RIVERSIDE( AN HOUR AWAY) THEY FOUND THAT THE SENSOR WAS PUT IN INCORRECTLY. HOWEVER WHEN I GOT HOME THE PROBLEM STILL OCCURRED. I BROUGHT IT BACK TO RIVERSIDE. THE TECHNICIAN SAID HE RODE WITH A GIRL PROBABLY 125 LBS AND WHEN THEY WENT AROUND A CORNER SHE SLID AND THE LIGHT WENT OFF. I SAID SOMEONE WOULD SLIDE IN AN ACCIDENT OR YOU COULD TAKE A TURN AND HIT SOMETHING AND THE AIRBAG WOULD BE OFF. I ASKED HIM TO PUT THAT SHE SLID ON THE INVOICE BUT HE REFUSED AND SAID SHE WASN'T SEATING PROBABLY. HE KEPT TELLING ME CHILDREN ARE SAFER IN THE BACK SEAT. ISN'T EVERYONE? LEGALLY SHE HAS EVERY RIGHT TO BE THERE. SHE'S 12,5'4" AND 100. LBS. MY HUSBAND HAS A PONTIAC AND THE AIRBAG IS ON EVERY TIME SHE'S THERE. RECENTLY I WAS DRIVING ON THE FREEWAY WITH MY OLDER DAUGHTER AND THE INDICATOR WENT OFF. CUSTOMER SERVICE SAYS THEY CAN'T DO ANYTHING BECAUSE RIVERSIDE SAYS THERE'S NO PROBLEM. MY CHILDREN SEAT CORRECTLY BUT THE INDICATOR STILL GOES OFF OR NEVER COMES ON. THIS IS A SAFETY ISSUE THAT SATURN REFUSES TO CORRECT. THIS HAS BEEN GOING ON FOR MONTHS AND I AM APPROACHING 30,000 MILES WHEN MY WARRANTY WILL BE UP. REMEMBER IT TOOK 3 VISITS BEFORE ONE SHOP FOUND THE SENSOR PUT IN INCORRECTLY. I'D APPRECIATE ANY HELP ON THIS MATTER. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243321September 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS LAGS (CAR DOESN'T PICK UP SPEED WHEN ACCELERATOR IS PRESSED DOWN) AT SEVERAL DIFFERENT SPEEDS. MOST NOTICEABLE IS THE 40 MILE AN HOUR RANGE. SEVERAL TIMES I HAVE BEEN ATTEMPTING TO GET ON HIGHWAY AND NOT BE ABLE TO ADVANCE THE VEHICLE IN A SAFE MANNER. ONE TIME, A TRUCK WAS VERY CLOSE TO HITTING ME, BECAUSE IT TOOK ABOUT 2 SECONDS FOR MY VEHICLE TO RESPOND TO THE ACCELERATOR. DEALER HAS PERFORMED 3 SOFTWARE UPDATES (DEALER HAS ADMITTED THAT THESE UPDATES HAVE BEEN PROVIDED TO THE CONSUMER AND HAVE BEEN INSTRUCTED TO PERFORM THESE UPDATES) TO THE TRANSMISSION, BUT THE PROBLEM IS STILL OCCURRING AND THEY CLAIM THAT THERE'S NOTHING ELSE THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241903September 11, 2008
STEERING
POWER STEERING PUMP NEEDS REPLACED AFTER 38,000 MILES. NOISE STARTED @ 34,000 MILES. SEEMS TO BE AN ISSUES ON OTHER OUTLOOKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237990August 13, 2008
AIR BAGS:FRONTAL, FUEL SYSTEM, OTHER, UNKNOWN OR OTHER, ELECTRICAL SYSTEM, EQUIPMENT
PROBLEMS WITH PASSENGER AIRBAG - SOMETIMES IT WOULD SAY OFF WHEN A PASSENGER IS SEATED AND SOMETIMES IT WOULD SAY ON AND THEN TURN OFF AFTER SOME TIME. HAD TO HAVE WORK DONE ON THE FUEL PUMP, THEN THE DRIVE SHAFT WENT TO THE POINT WHERE IT CAR HAD TO BE TOWED. I WAS TOLD THAT THIS NEVER HAPPENS. CURRENTLY, THE CAR NOW KICKS BACK WHEN THE CAR IS FIRST MOVED FOR THAT DAY AND THE DASH BOARD WILL FLASH, EITHER, SPEED LIMITED TO 108PMH (WHEN PULLING OUT OF DRIVEWAY), PARK ASSIST IS OFF (WHEN IT IS ON),OR TRACTION CONTROL IS OFF (WHEN IT HAS NEVER BEEN TOUCHED) - THE CAR WILL ALSO SHUT OFF WITHOUT ME DOING SO. I HAVE TAKEN IT TO A SATURN DEALERSHIP AND THEY SAY THAT THEY CAN FIND ANYTHING WRONG WITH THE CAR. I AM CURRENTLY FIVE MONTHS PREGNANT AND I DO NOT FEEL SAFE IN THE CAR. WHEN THE CAR KICKS BACK IT HURTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236955August 4, 2008
AIR BAGS:FRONTAL
AFTER A CONTINUOUS PROBLEM WITH SEVERAL ITEMS ON OUR 2007 SATURN OUTLOOK IT WAS TAKEN TO DEALERSHIP. WHILE IN FOR REPAIRS WE TOLD THEM THE PASSENGER AIRBAG DID NOT WORK CONSISTENTLY. WE EVEN LATER SENT VIDEO SHOWING IT OFF WHEN A 130 LB PASSENGER WAS IN THE SEAT... AND THE CAR WAS GOING 50MPH DOWN THE ROAD. THEY STILL SAY IT IS WORKING PROPERLY. THE AIRBAG IS ON ONE MINUTE, THEN OFF... DEALER SAYS THERE ARE NO ERROR CODES, HOWEVER IT SHOULD BE ON WITH 130LB PERSON IN THE SEAT EACH AND EVERY TIME.. NOT JUST WHEN IT NOTICES THEY ARE THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233066July 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHEN THE CONTACT PURCHASED THE VEHICLE, THERE WAS A RECALL ON THE TRANSMISSION THAT WAS NEVER REPAIRED. WHILE DRIVING 65 MPH, SHE NOTICED TRANSMISSION FAILURE WHEN THE GEARS BECAME DIFFICULT TO SHIFT. THE VEHICLE WOULD ALSO REMAIN STUCK IN HIGH RPM'S WHILE ATTEMPTING TO SLOW DOWN. THE CONTACT STATED THAT THE VEHICLE SOUNDED AS IF IT WOULD EXPLODE. THE DEALER PERFORMED A COMPUTER UPDATE ON THE TRANSMISSION, BUT IT DID NOT REMEDY THE FAILURE. FURTHERMORE, A STRUT SPONTANEOUSLY BECAME BENT, WHICH CAUSED THE STEERING WHEEL TO JERK AT A 90 DEGREE ANGLE. THE DEALER REPAIRED THE STRUT. THE CONTACT SMELLED GASOLINE MULTIPLE TIMES COMING FROM HER VEHICLE. THE DEALER WAS UNABLE TO IDENTIFY THE ORIGIN OF THE SMELL AND COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 26,500 AND FAILURE MILEAGE WAS APPROXIMATELY 854.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219403February 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT NOTICED THAT THE BACKGROUND ON THE INSTRUMENT PANEL GAUGES WAS EXTREMELY DIM WITH HIGHLIGHTED NUMBERS THAT PREVENTED HIM FROM SEEING THE INDICATOR. THE DEALER STATED THAT THEY HAVE NOT RECEIVED ANY REPORT SO THEY COULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND CURRENT MILEAGE WAS 7,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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