Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10412113July 13, 2011
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK THAT HAS A FAULTY HEADLIGHT. AT FIRST, I THOUGHT IT WAS A BULB AND PURCHASED A NEW ONE. THEN, IT WENT OUT AGAIN A FEW WEEK LATER. DID THE SAME THING AGAIN, PURCHASED A BULB AND REPLACED IT. THAT WENT OUT SHORTLY ALSO. FINALLY HAD TO TAKE TO DEALER. TURNS OUT TO BE A FAULTY WIRING HARNESS AND IT COSTS HUNDREDS OF DOLLARS TO FIX. BECAUSE I WAS OUT OF MY BUMPER TO BUMPER WARRANTY BY THAT TIME THE FIX WAS NOT COVERED EVEN THOUGH IT WAS UNDER WARRANTY WHEN IT FIRST WAS A PROBLEM. MY WARRANTY EXPIRED DURING THE TIME I WASTED WITH CHANGING BULBS. BASED ON MY RESEARCH THIS HAS BEEN A CHRONIC KNOWN PROBLEM FOR GM FOR SEVERAL YEARS, YET GM HAS NOT RESOLVED THE SITUATION WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412203July 13, 2011
EXTERIOR LIGHTING
IN JUNE OF 2010, THE RIGHT HEADLIGHT WENT OUT ON MY 2008 SATURN OUTLOOK. AFTER TAKING TO THE DEALER, IT WAS DISCOVERED THAT THE WIRING HARNESS HAD MELTED ! THE HARNESS WAS REPLACED AT THAT TIME. WHILE ON VACATION THIS JULY, 2011, AND 800 MILES FROM HOME, THE LEFT HEADLIGHT IS WORKING WHEN IT WANTS TO. AFTER READING SEVERAL OTHER COMPLAINTS, I AM QUITE CONCERNED ABOUT THIS PROBLEM AND FEARFUL OF A FIRE. MY VEHICLE HAS APPROX. 45,000 MILES ON IT AT THIS TIME. OF COURSE, THE BUMPER TO BUMPER WARRANTY HAS EXPIRED. I FEEL THAT THIS MATTER SHOULD BE CHECKED INTO AND REPAIRS SHOULD BE DONE AT NO COST TO THE CUSTOMER. A RECALL IS NEEDED IMMEDIATELY ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412076July 12, 2011
EXTERIOR LIGHTING:HEADLIGHTS
LOW BEAM HEADLIGHT WENT OUT IN DECEMBER 2010. REPLACED BULB. LIGHT WENT OUT AGAIN IN JULY 2011. WIRE CASING IS MELTED. KNOWN ISSUE WITH GM/SATURN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411591July 9, 2011
UNKNOWN OR OTHER
I AM WRITING TO TELL YOU ABOUT A VERY DANGEROUS SITUATION THAT I EXPERIENCED WITH MY SATURN OUTLOOK (VIN #[XXX]). MY FIRST ACCIDENT HAPPENED IN APRIL 2008. I WAS PARKING MY CAR IN MY GARAGE...AT A COMPLETE STOP....WHEN THE ACCELERATOR JUST TOOK OFF AT FULL SPEED AND SLAMMED INTO MY GARAGE WALL. AT THE TIME, WE FIXED THE CAR AND A DIAGNOSTIC WAS CONDUCTED WHICH DID NOT SHOW ANY PROBLEMS. I WAS ASSURED BY SATURN EMPLOYEES AND PROGRESSIVE EMPLOYEES THAT MY CAR WAS SAFE AND THAT IT WAS PROBABLY A FREAK ACCIDENT. I WAS RELUCTANT, BUT I TOOK THE CAR BACK. ON FEBRUARY 17, 2010 THE EXACT SAME ACCIDENT HAPPENED AGAIN! SAME SPOT IN THE GARAGE - ALMOST THE SAME DAMAGE AS THE FIRST ACCIDENT. THIS TIME I WAS FURIOUS. THE DAMAGES WE HAD TO PAY FOR INCLUDES: SHEETROCK FOR THE GARAGE $200 GARAGETEK WALL $150 GARAGETEK CABINET $220 3 FISHING POLES AND REELS $480 WORKBENCH $100 GENERATOR - BRAND NEW - $645.88 2008 INSURANCE DEDUCTIBLE - $1,000 2010 INSURANCE DEDUCTIBLE - $1,000 THE ABOVE ESTIMATE TOTALS $3945.88 AND DOESN'T EVEN COVER EVERYTHING THAT WAS DAMAGED...LET ALONE THE INCREASE IN MY INSURANCE. I WROTE A LETTER TO SATURN, BUT HAVE NOT HEARD BACK YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10410142June 30, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS GO OUT DUE TO A FAULTY WIRE HARNESS. HAS HAPPENED MANY TIMES AND I FIX IT JUST TO HAVE THEM GO OUT AGAIN. THIS IS A CLEAR SAFETY ISSUE AND MANY PEOPLE HAVE HAD THE SAME PROBLEM. TIME TO STEP UP AND FIX THIS OBVIOUS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408854June 24, 2011
ELECTRICAL SYSTEM
THE WIRE HARNESS FOR THE LOW BEAM HEADLIGHTS HAS MELTED. IT IS A 2008 SATURN OUTLOOK. THE WIRES AND THE PLUG APPEAR TO BE INSUFFICIENT FOR THE AMOUNT OF ELECTRICITY FLOWING THROUGH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408508June 22, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON MY 2008 SATURN OUTLOOK THE PASSENGER SIDE HEADLIGHT WENT OUT THEN AFTER BEING REPLACED WENT OUT AGAIN ABOUT A MONTH LATER COME TO FIND OUT THE WIRING BURNED OUT AND HAD TO BE REPLACED. A FEW MONTHS LATER I WAS DRIVING AND PULLED OVER FOR THE DRIVER SIDE HEADLIGHT BEING OUT. I HAD THE LIGHT REPLACED ONLY FOR IT TO GO OUT A FEW MONTHS LATER AND ALSO AT THIS TIME TOLD THE WIRING MELTED AND I HAD TO GET THE WHOLE THING REPLACED. THIS IS A SAFETY ISSUE I DRIVE WITH KIDS IN MY CAR AND IF THIS EVER HAPPENED TO BOTH LIGHTS AT NIGHT I DON'T WANT TO THINK OF WHAT COULD HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408465June 22, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED A 2008 SATURN OUTLOOK IN FEBRUARY OF 2011. MY PASSENGER HEADLAMP (LOW BEAM) ELECTRICAL HARNESS CONNECTOR TO THE BULB MELTED AND CAUSED A SPARKS TO COME OUT TO THE HEADLAMP PROTECTOR..ALSO DAMAGING IT.. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10407664June 21, 2011
EXTERIOR LIGHTING
I OWN A 2008 SATURN OUTLOOK AND THE PASSENGER SIDE HEADLIGHT HAS GONE OUT. THE VEHICLE HAS 47,000 MILES ON IT AND THE WIRING HARNESS IS MOST LIKELY BURNED OUT AND MELTED AS MANY OTHER 08' SATURN OUTLOOK'S HAVE BEEN KNOWN TO DO. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE THERE HAVE BEEN MANY DOCUMENTED CASES WHERE FAULTY ELECTRICAL WIRING HAVE BEEN KNOW TO CAUSE VEHICLE FIRES. THIS ISSUE SHOULD NOT HAVE TO CREATE FIRE, PROPERTY DAMAGE OR INJURY IN ORDER TO INITIATE A RECALL GIVEN THE HISTORY OF KNOWN PROBLEMS WITH FAULTY ELECTRICAL WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407382June 18, 2011
EXTERIOR LIGHTING
PASSENGER LOW BEAM HEADLIGHT WENT OUT, AND WIRING WAS FOUND TO BE MELTED, REPAIRED AND NOW 4 MONTHS LATER THE PASSENGER LOW BEAM HEADLIGHT IS NOW AGAIN OUT. GM HAS NOT ISSUED A RECALL AFTER MULTIPLE FAILURES,, AND NOW WONDERING IF DRIVING THIS VEHICLE IS SAFE AS IT COULD CATCH FIRE( WIRES GETTING HOT ENOUGH TO MEL IN TO) ='S NOT SAFE ,, THANKS GM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407388June 18, 2011
ELECTRICAL SYSTEM
DRIVING SOUTH ON INTERSTATE 77 IN OHIO THE LOW BEAM HEADLIGHTS WENT OUT. LUCKILY IT WAS IN AN AREA THAT HAD SOME LIGHTING THAT GAVE ME TIME TO REACT DUE TO THERE BEING HEAVY TRAFFIC BEHIND ME THAT MAY HAVE NOT BEEN ABLE TO STOP CAUSING A FAIRLY LARGE ACCIDENT. HAVING TO DRIVE HOME WITH MY HIGH BEAMS ON THE REMAINING 60 MILES TO HOME AND THEN INSPECTING THE BULBS WHEN I ARRIVED HOME, I NOTICED THAT THE HARNESSES WERE MELTED NEAR THE CONNECTORS. I INSPECTED THE BULBS AND THEY ARE THE ORIGINAL EQUIPMENT BULBS AND NOT HIGH WATTAGE REPLACEMENTS THAT MAY HAVE CAUSED A DEVIATION FROM WHAT THE HARNESSES WERE INTENDED FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405892June 10, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK - HEADLIGHT WIRING HARNESS MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404466June 4, 2011
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
ELECTRICAL FAILURE- THE HEADLIGHTS OPERATE INTERMITTENTLY AND PRODUCES A SAFETY ISSUE. I WAS TICKETED IN MARCH FOR NO HEADLIGHTS THEN 3 DAYS LATER IT STARTED WORKING. NOW 2 DAYS AGO IT WENT OUT AGAIN. PRIOR TO THIS, I INFORMED THE DEALER THAT OUR RADIO AND DRIVER SIDE PASSENGER WINDOW OPERATED INTERMITTENTLY AS WELL BUT THEY COULD NOT TROUBLESHOOT THE PROBLEM AT THE TIME, AS IF WORKED WELL. IT APPEARS TO BE A CONSISTENT PROBLEM WITH GM CARS AND WE NEED AN INTERVENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404977June 2, 2011
STEERING
VEHICLE LOSES POWER STEERING AT DIFFERENT AND UNKNOWN TIMES. EITHER FROM A STOP OR TRYING TO TURN A CORNER, THE POWER STEERING QUITS WORKING AND MAKES IT VERY DIFFICULT TO TURN, SOMETIMES CAUSING ME TO ENTER THE NEXT LANE OF TRAFFIC. THERE IS NO WARNING AS TO WHEN THIS WILL HAPPEN, OR AT WHAT EXACT SPEED. THIS HAS NEVER HAPPENED AT SPEEDS ABOVE 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402381May 23, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK. LOW BEAM LIGHT WENT OUT. WENT TO HAVE BULB REPLACED, FOUND OUT IT WAS FAULTY WIRING, BULB IS FINE. ONE DAY THE LIGHT IS ON, THE NEXT DAY, THE LIGHT DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402429May 23, 2011
EXTERIOR LIGHTING
THE DRIVER-SIDE HEADLIGHT USED TO WORK INTERMITTENTLY. AFTER A WHILE, THE PRIMARY DRIVER'S SIDE HEADLIGHT NO LONGER WORKS, ALTHOUGH THE HIGH-BEAMS STILL DO. NO PARTS HAVE BEEN REPLACED, BUT I HAVE READ OF IDENTICAL ISSUES WITH OTHER OUTLOOK OWNERS AND THE FAULTY WIRING HARNESS FOR THE HEADLAMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401030May 16, 2011
EXTERIOR LIGHTING
DRIVER SIDE LOW BEAM BULB STOPPED WORKING...AND WOULD NOT WORK AFTER MULTIPLE ON-OFF CYCLES AND RESTARTS. WHEN I WENT TO CHANGE THE BULB I NOTICED THE HARNESS WAS MELTED AT THE BULB CONNECTOR. I WAS ABLE TO CLEAN OUT THE MELTED PLASTIC AND BULB WORKED, BUT HAVE TO REPLACE HARNESS DUE TO MELTED AND EXPOSED WIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400822May 13, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE FAILURE THAT OCCURRED IN MY 2008 SATURN OUTLOOK WAS A FAULTY DRIVER'S SIDE WIRING HARNESS FOR THE HEADLIGHT, WHICH RESULTED IN THE LOWBEAM HEADLIGHT BEING INOPERABLE. THIS OCCURRED ON MAY 8TH, 2011 AND WAS CONTINUOUS. I HAD THE WIRING HARNESS REPLACED AT MY COST DUE TO THE SAFETY ISSUE OF ONLY DRIVING WITH ONE WORKING HEADLIGHT AT NIGHT AS WELL AS THE FACT IT'S AGAINST THE LAW IN THE STATE OF OHIO. ADDITIONALLY, I WAS TRAVELING TO CANADA AND DID NOT WANT TO RISK THE POSSIBILITY OF A CRASH OR COLLISION WITH AN ANIMAL DUE TO THE FAULTY LIGHT. I PAID OUT OF POCKET OVER $270 FOR THE NECESSARY REPAIRS INCLUDING PARTS AND LABOR (THE OLD PART IS NOT AVAILABLE). GM PUBLISHED A BULLETIN REGARDING THIS ISSUE: (#09-08-42-004: LOW BEAM HEADLAMP BULB INOPERATIVE - REPLACE HARNESS AND FILL CONNECTOR CAVITY FOR LOW BEAM BULB CONNECTOR WITH NYOGEL GREASE MAY 29, 2009) THIS IS MOST DEFINITELY A SAFETY ISSUE AND SHOULD BE RECALLED IMMEDIATELY. THANK YOU FOR YOUR TIME AND CONSIDERATION WITH THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399301May 6, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK XR HEADLIGHT WIRE HARNESS HAS NOW BURNED OUT ON BOTH MY HEADLIGHTS. I AM CONCERNED THAT THE VEHICLE COULD HAVE IT'S ENGINE COMPARTMENT CATCH ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398717May 3, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MELTING / ELECTRICAL FIRE IN HEADLIGHT WIRING HARNESS AND PRE-MATURE HEADLIGHT BULB FAILURE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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