Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10339685June 23, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THE AIR BAG WARNING LIGHT WOULD ILLUMINATE SPORADICALLY. THE CONTACT WAS ABLE TO LOCATE NHTSA CAMPAIGN ID NUMBER: 07V062000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE), IN WHICH SHE WAS EXPERIENCING ALL THE SYMPTOMS. THE DEALER ADVISED HER VIN WAS NOT INCLUDED WITH THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 51,000 AND CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339679June 23, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
2007 SATURN OUTLOOK DRIVERS SIDE HEADLIGHT WENT OUT ON 6/15/10 ENROUTE FROM OR TO CO. TOOK TO OUT OF TOWN DEALER TO REPAIR & FOUND THE HARNESS WIRING HAD MELTED. DEALER SAID TAKES A WEEK TO GET PART & SHOULD TAKE CARE OF WHEN I GET BACK HOME. CALLED DEALER @ HOME AND IS 7 TO 10 DAYS TO GET PART. ALSO SAID I AM OUT OF WARRANTY AND WOULD HAVE TO PAY FOR PART PLUS LABOR TO INSTALL. OUT OF TOWN DEALER IN CO SAID THERE HAVE BEEN NUMEROUS REPORTS OF HARNESS FAILURES BUT NO RECALL ISSUED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335793June 11, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING AT UNKNOWN SPEEDS, THE PASSENGER SIDE HEAD LIGHT FAILED. THE CONTACT REPLACED THE HEADLAMP ON THE PASSENGER SIDE. WHILE REPLACING THE LIGHT, THE CONTACT NOTICED THE WIRING HARNESS THAT CONNECTED THE LAMP WAS CAUSING THE DEFECT. THE CONTACT HAD NOT SPOKEN WITH THE DEALER OR THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 35,500 AND THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335622June 10, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A WEIGHT SENSOR ON THE PASSENGER SIDE TO DETERMINE IF AN ADULT OR CHILD WAS IN THE SEAT. WHEN AN ADULT WAS IN THE SEAT THE PASSENGER SIDE AIR BAG LIGHT WAS SUPPOSED TO COME ON; HOWEVER, IT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES WHERE THE PASSENGER SEAT AND WEIGHT SENSOR MODULE WERE REPLACED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE IS 55,000. UPDATED 10/27/10. *LJ UPDATED 12/21/10*BF THE CONSUMER STATED THE MODULE WAS REPLACED IN 2008, BUT THE PROBLEM HAS SINCE RESURFACED. UPDATED 12/28/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332614May 28, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HAVE TO REPLACE THE HEADLIGHT AND WIRING HARNESS EVERY 2 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332618May 28, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2007 SATURN OUTLOOK, PASSENGER SIDE HEADLIGHT WIRING HARNESS. BULBS BURN OUT EVERY 4-6 MONTHS. HARNESS MELTED THE INSULATION OFF THE WIRES MAKING IT A FIRE HAZARD. DEALER WOULD NOT REPLACE, AS WE BOUGHT THE CAR USED IN 2008. THE HARNESS NEEDS TO BE UPGRADED TO HANDLE THE LOAD OF THE HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331099May 18, 2010
EXTERIOR LIGHTING
BOTH HEADLIGHTS (LOW BEAMS) GO OUT AT RANDOM TIMES AND COME BACK ON AT RANDOM TIMES. ONE OR BOTH HEADLIGHTS COULD BE OUT AT ANY GIVEN TIME. I HAD ONE BULB REPLACED AT A COST OF $94, HOWEVER IT HASN'T FIXED THE PROBLEM. THIS IS ESPECIALLY AN ISSUE AT NIGHT WHEN HEADLIGHTS ARE NEEDED FOR DRIVING. I HAVE TRIED USING THE MANUAL ON/OFF FOR THE LIGHTS, BUT IT DOESN'T WORK. IF THE LIGHTS ARE OUT, I CAN'T GET THEM TO COME BACK ON UNLESS SOMEONE GETS UNDER THE CAR, REACHES UP AND SPINS THE BULB OR ADJUSTS A WIRE TO THE POINT THAT THE LIGHT COMES BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330624May 16, 2010
SERVICE BRAKES, HYDRAULIC
EXCESSIVE BRAKE FLUID USAGE. NO LEAKS FOUND AND STILL CONTINUES TO USE BRAKE FLUID AT THE RATE OF 2OZ. PER 500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329004May 5, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY LOWBEAM HEADLIGHT WENT OUT IN MY 2007 SATURN OUTLOOK. I REPLACED THE LIGHT AND IT WENT OUT AGAIN A DAY LATER. I TOOK THE CAR IN TO THE DEALERSHIP THE WIRING HARNESS IS MELTED AND THE WIRING GOING INTO THE HARNESS IS BURNT. THIS IS DUE TO TOO MUCH VOLTAGE CAUSING THE HARNESS TO MELT. THIS HAS BEEN A PROBLEM WITH MANY SATURN OUTLOOKS IT HAS YET TO BE A RECALL. THIS IS NOT ONLY A MANUFACTURE ISSUE BUT A SAFETY ISSUE AS IT COULD RESULT IN A FIRE. THE WIRING HARNESS IS NO LONGER AVAILABLE SO THE WHOLE HEADLIGHT HAS TO BE REPLACED TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328090April 29, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT MY 2007 SATURN OUTLOOK THE PASSENGER LOW BEAM WENT OUT. UPON OPENING THE HOOD WHEN I STOPPED I NOTICED THE DISTINCT ODOR OF BURNT PLASTIC. UPON FURTHER EVALUATION WHILE REMOVING THE BULB I OBSERVED THAT THE INSULATION FOR THE WIRING HARNESS HAD MELTED OFF AND SHORTED AT THE INTERFACE BETWEEN THE WIRE AND CONNECTOR. THE CONTACT FOR THE BULB ALSO EXHIBITED CHARRING AT THE CONNECTOR CONTACT. AN INTERNET SEARCH FOR A REPLACEMENT BULB ALERTED ME THAT THERE IS A SERVICE BULLETIN (09-08-42-004) ADDRESSING THE REPLACEMENT OF THIS HARNESS SHOULD THE HEADLIGHT FAIL. I FEEL THIS IS A OEM DESIGN FLAW AND SAFETY ISSUE SINCE THE HARNESS CAN SHORT OUT TO THE POINT TO WHERE THE INSULATION IS MELTED COMPLETELY OFF EXPOSING BARE WIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327056April 22, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP WENT OUT. ASSUMED IT WAS JUST A BURNED BULB BUT WHEN TAKEN TO THE DEALERSHIP WAS ADVISED THAT THE HEADLAMP WIRING HARNESS HAD ACTUALLY MELTED. THE HARNESS AND BULB WERE REPLACED AT A COST OF OVER $300 WHICH NEITHER GM NOR THE DEALERSHIP WERE WILLING TO COVER, DESPITE THE FACT THAT NOT ONLY COULD IT BE A FIRE/SAFETY HAZARD BUT THAT THE COMPANY IS FULLY AWARE OF IT AS THEY ISSUED A TSB IN REGARDS TO THE ISSUE ("TSB #09-08-42-004 "LOW BEAM HEADLAMP REPLACEMENT/DIAGNOSIS (INSPECT FUSE, BULB, HARNESS, REPLACE HARNESS AND FILL CONNECTOR CAVITY FOR LOW BEAM BULB CONNECTOR WITH NYOGEL GREASE) - (MAY 29, 2009). DOCUMENT ID: 2284787. APPLIES TO MODELS 2007-2009 SATURN OUTLOOK) THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED SINCE NUMEROUS CUSTOMERS HAVE POSTED SIMILAR OCCURRENCES ON FORUMS (IE: HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.60). A CUSTOMER'S HEADLIGHTS GOING OUT DURING A NIGHT DRIVE WOULD BE EXTREMELY DANGEROUS, NOT TO MENTION THE POTENTIAL FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326744April 21, 2010
STEERING
WHILE PULLING INTO A PARKING LOT, I LOST STEERING. I TOOK IT TO THE DEALERSHIP AND THEY STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE POWER STEERING PUMP. THEY ASKED IF I DROVE THROUGH A PUDDLE. IT WAS RAINING DURING THE INCIDENT. THE DEALERSHIP STATED WATER PROBABLY GOT ON THE BELTS AND CAUSED THE PROBLEM. THEY STATED INNER FENDER GUARDS COULD HELP SOLVE THE PROBLEM. MY INCIDENT ONLY OCCURRED AT ABOUT 5 -10 MPH, BUT IT GETS ME A LITTLE NERVOUS IF THIS OCCURRED ON A HIGHWAY AROUND 55 - 60 MPH. IT SEEMS LIKE THERE IS MORE TO THE PROBLEM THEN JUST WATER GETTING ON THE POWER STEERING BELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325947April 16, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED AND THE LINKAGES BETWEEN THE MOTORS AND WIPERS WERE INOPERABLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 08V410000 (VISIBILITY: WINDSHIELD WIPER/WASHER: LINKAGES). THE MANUFACTURER STATED THAT HE WOULD GET A DISCOUNT ON REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325494April 13, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT SHE WAS SITTING IN THE FRONT PASSENGER SEAT WHEN SHE NOTICED THAT THE AIR BAG LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE PASSENGER PRESENT MODULE WAS DEFECTIVE BUT HER VEHICLE WAS NOT INCLUDED IN RECALL 07V062000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323294April 1, 2010
ELECTRICAL SYSTEM
WIRINIG HARNESS MELTED ON PASSENGER SIDE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323404April 1, 2010
STEERING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THEY COULD NOT DIAGNOSE AND TEST THE VEHICLE ON APRIL 1, 2010. THE FAILURE MILEAGE WAS 62,000. THE APPROXIMATE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322570March 28, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK DRIVER SIDE HEADLIGHT WIRING HARNESSES BURNT OUT *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321359March 22, 2010
AIR BAGS
2007 SATURN OUTLOOK AIRBAG SAFTEY LIGHT FAILURE IN PASSENGER. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320403March 17, 2010
STEERING
DURING A DRIVE FROM ATLANTA, GA TO AUGUSTA GA MY 2007 SATURN OUTLOOK MY STEERING WOULD OCCASIONALLY RESPOND WITH A SLIGHT JERK. AT THE END OF THE TRIP DURING A RIGHT TURN INTO OUR OFFICE PARKING LOT THE POWER STEERING FAILED MOMENTARILY BUT I FINISHED THAT TURN AND THEN A LEFT TURN. AS I STARTED A RIGHT TURN INTO A PARKING SPACE THE POWER STEERING FAILED COMPLETELY. I USED ALL MY STRENGTH TO GET THE VEHICLE INTO THE PARKING SPOT. I STOPPED THE ENGINE AND CHECKED THE POWER STEERING WHICH APPEARED TO BE OVERFUL. I RESTARTED AND ATTEMPTED ADDITIONAL STEERING MANEUVERS WHICH WERE ALL DIFFICULT. I HAD THE VEHICLE TRANSPORTED TO THE REPAIR SHOP WHERE THEY DIAGNOSED A DISINTEGRATION OF SOME INTERNAL COMPONENT OF THE POWER STEERING PUMP. THEY FLUSHED THE SYSTEM AND REPLACED THE PUMP. I BELIEVE THIS FAILURE UNDER OTHER CIRCUMSTANCES COULD LEAD TO A SERIOUS CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319637March 15, 2010
STEERING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH IN EXTREMELY HEAVY RAIN CONDITIONS. SUDDENLY, THE ENTIRE INSTRUMENT PANEL LIGHTING BECAME DIM AND THERE WAS A LOSS OF POWERING STEERING FOR A PERIOD OF THIRTY SECONDS. THE FAILURE OCCURRED FOUR TIMES IN RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT FENDER LINER. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE IDENTICAL FAILURES CONTINUED TO OCCUR AFTER THE SERVICE REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS 27,689.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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