Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10355217September 13, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP ON 2007 OUTLOOK FAILED TO TURN ON. HAD LIMITED VISIBILITY DURING NIGHT TIME. I REPLACED THE BULB THINKING IT HAD SIMPLY BURNT OUT, WITHIN A COUPLE OF HOURS THE NEW BULB ALSO WENT OUT. I DECIDED TO LOOK CLOSER AT THE CONNECTOR AND DISCOVERED THE H9 FEMALE CONNECTOR HAD A MELTED FEMALE CONNECTER AND WIRE. I HAVE BEEN PULLED OVER A FEW TIMES BY VARIOUS POLICE SINCE THE LIGHT WENT OUT AND EACH TIME I HAVE TO EXPLAIN WHAT HAPPENED. WHILE SEARCHING THE INTERNET FOR A NEW REPLACEMENT PART AND INSTRUCTION ON REPAIR (ALL SATURN DEALERS HAVE CLOSED AND REMAINING GM DEALERSHIPS ARE NOT CLOSE OR CONVENIENT) WHEN I READ ABOUT OTHER OWNERS GOING THROUGH THE SAME PROBLEMS. THE REPLACEMENT PARTS ARE THE SAME INADEQUATE COMPONENTS THAT HAVE FAILED IN THE PAST. SUDDEN LOSS OF HEADLIGHTS AT NIGHT COULD RESULT IN MANY ACCIDENTS RESULTING IN SEVERE INJURY OR DEATH. THE DRIVERS WOULD BE UNABLE TO SEE THE ROAD, OBSTACLES, OR PEDESTRIANS IF THE LIGHTS WERE TO GO OUT WHILE DRIVING ON AN UNLIT STREET OR ROAD. I HAVE REPLACED THE BULB THREE TIMES BEFORE NOTICING THE MELTED CONNECTOR AS THE HEAD LIGHT ASSEMBLY IS ONLY ACCESSIBLE THROUGH THE WHEEL WELLS. THE SPACE IS VERY LIMITED AND VERY DIFFICULT TO WORK IN MAKING IT VERY DIFFICULT TO SEE THE FAILED CONNECTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354961September 11, 2010
EXTERIOR LIGHTING
I OWN A 2007 SATURN OUTLOOK XE AND AM HAVING ISSUES WITH THE LOW BEAM HEADLAMPS ON BOTH THE DRIVER AND PASSENGER SIDES. MY PASSENGER HEADLAMP WENT OUT 2 WEEKS AGO FOR THE THIRD TIME AND TODAY MY DRIVERS SIDE HEADLAMP WENT OUT FOR THE SECOND TIME. THE SECOND TIME THE PASSENGER LAMP WENT OUT I INSPECTED IT AND FOUND THAT THE WIRING HARNESS HAD MELTED JUST BELOW THE RETENTION CAP. THE WIRES WERE REPLACED AND THE NEW BULB LASTED APPROXIMATELY 5 MONTHS. I INSPECTED THE DRIVERS SIDE HARNESS TODAY AND HAVE FOUND THAT IT TOO HAS MELTED. THIS WOULD APPEAR TO ME TO BE AN ELECTRICAL PROBLEM AND MAY LEAD TO A FIRE IN THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354817September 10, 2010
STEERING
1. WAS DRIVING ON I95 IN MARYLAND. SPEED ABOUT 65 MPH. 2. LOSS OF POWER STEERING (STEERING WHEEL LOCKS UP AND YOU ARE UNABLE TO DIRECT STEERING). BEFORE AUGUST 18, 2010 THE FAILURE HAPPENED TWO OTHER TIMES BUT WERE AT LOWER SPEEDS. THE LAST INCIDENT WHICH HAPPENED ON AUGUST 18, 2010 WAS ON A HIGHWAY AND I ALMOST SIDE SWIPED A TRACTOR TRAILER BECAUSE I HAD NO CONTROL OVER MY VEHICLE FOR ABOUT A MINUTE. I WAS LUCKY TO AVOID A SERIOUS ACCIDENT TO MYSELF AND OTHERS. 3. I PUT IN A CALL TO SATURN CUSTOMER SERVICE. THEY MADE AN APPOINTMENT FOR ME AD DUDLEY MARTIN CHEVROLET IN MANASSAS, VA TO CHECK THE CAR OUT. AFTER CAR WAS INSPECTED I WAS TOLD THAT WHEN EVER IT RAINS, WATER GETS ONTO STEERING BELTS WHICH CAUSES THE LOSS OF POWER STEERING. THEY ADVISED HAVING FENDER GUARDS INSTALLED WHICH IS OVER $300 WHICH I DO NOT HAVE. I ASKED SATURN/GM TO ADD GUARDS AT MY THEIR COST SINCE IT WAS A SAFETY ISSUE. SATURN/GM TOLD ME THAT THEY AGREE IT IS A SAFETY ISSUE BUT THEY ARE NOT WILLING TO PAY TO FIX THE CAR. I HAVE SEEN OTHER REPORTS ONLINE OF THIS PROBLEM AND FEEL THAT THERE SHOULD BE A RECALL BEFORE SOMEONE GETS REALLY HURT. I KNOW IT WAS A VERY SCARY SITUATION FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354622September 9, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I HAVE A SATURN OUTLOOK AND THE HEADLIGHTS KEEP GOING OUT. I HAVE REPLACED THE BULBS 4 TIMES. THE OLD BULBS ARE NOT THE PROBLEM IT IS SOMEWHERE ELSE IN THE SYSTEM. THIS HAS BEEN AN ON GOING PROBLEM TO BE DRIVING AT NIGHT AND HAVE NO HEADLIGHTS. NOT HAVING HEADLIGHTS AT NIGHT COULD GET SOMEONE KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354723September 9, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HAD A HEADLIGHT REPLACED IN THE SATURN OUTLOOK 2007 XE. THE LIGHT WENT OUT AGAIN AND MELTED THE WIRING HARNESS AND FUSE. THIS IS A DEFINITE SAFETY ISSUE THAT HAS HAPPENED TO MANY SATURN OWNERS AND SATURN EVEN HAS A TECHNICAL BULLETIN ADDRESSING THE PROBLEM BUT DOESN'T NOTIFY SATURN OWNERS OF THE ISSUE OR HELP FIX IT. A RECALL IS WARRANTED. MELTED WIRING IS NOT ACCEPTABLE IN A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354575September 8, 2010
STEERING
POWER STEERING PUMP FAILURE WITH ONLY 60,000 MILES ON 2007 SATURN OUTLOOK AWD. LOUD NOISES WHEN TURNING STEERING WHEEL AND SOMETIMES THE WHEEL IS ALMOST UNABLE TO TURN AT ALL. VERY UNSAFE AND I DO NOT TRUST ENOUGH TO HAVE MY WIFE DRIVE WITH OUR CHILD IN IT. READ MANY COMPLAINTS ABOUT THIS SAME THING AND NOW I AM FORCED TO REPAIR OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351372August 23, 2010
SERVICE BRAKES, HYDRAULIC
AFTER OWNING A 2007 OUTLOOK WITH 43,000 MILES ON IT - I HAD BOTH OF THE MASTER CYLINDERS LEAKING INTO THE BRAKE BOOSTER AND WAS TOLD IT WAS TOO DANGEROUS TO DRIVE AND IT WOULD BE 2 WEEKS AT MOST BEFORE THEY COULD GET THE SATURN PARTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350573August 19, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE LOW BEAM HEADLIGHT WIRING HARNESS MELTED AND HAD TO BE REPLACED BY THE DEALER AT A COST OF $250. I REPLACED THE HEADLIGHTS 4 TIMES IN THE FIRST 6 MONTHS OF 2010 BEFORE I LEARNED ABOUT THE PROBLEM WITH THE WIRING HARNESS ON THE SATURN FORUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349790August 16, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
07 SATURN OUTLOOK HEADLIGHT FAILURE. REPLACED FRONT RIGHT HEADLIGHT WITH COST OF APPROXIMATELY $500 DUE TO THE WIRES MELTING. SOON AFTER REPLACING FRONT RIGHT HEADLIGHT THE FRONT LEFT HEADLIGHT WENT OUT. DEALERSHIP IS STATING COST WOULD BE $500 DUE TO WIRES MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349415August 15, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK LOW-BEAM HEADLAMP WIRING HARNESS FAILURE. WIRING HARNESS APPEARS TO HAVE MELTED CAUSING WIRE DISCONNECT AND SUBSEQUENT SHORT ON THE DRIVER SIDE LOW-BEAM HEADLAMP. THE HID BULBS ARE HIGH VOLTAGE AND VERY CHEAP WIRING APPEARS TO HAVE BEEN USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349495August 15, 2010
EXTERIOR LIGHTING
I HAVE A 2007 SATURN OUTLOOK AND LOW BEAM WIRING HARNESS NEEDS REPLACED ON IT. HAS 37000 MILES ON IT. JUST PAST WARRANTY. SATURN IS GOING OUT OF BUSINESS AND ITS HARD TO FIND PARTS, ESPECIALLY WITH CHEVROLET AND GMC TO GO SEE A SATURN DEALER, EVEN THOUGH THE ACADIA, TRAVERSE, OUTLOOK, AND ENCLAVE ARE THE EXACT SAME CARS. I THINK FACTORY WARRANTY SHOULD FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347903August 7, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY 2007 SATURN OUTLOOK HEADLIGHT WENT OUT APRIL OF 2010, THE HEADLIGHT IS EXTREMELY DIFFICULT TO GET TO. I HAVE REPAIRED THIS SAME HEADLIGHT 3-TIMES AND NOW IT IS OUT AGAIN. THIS IS A SAFETY ISSUE AND THE WIRE HARNESS SHOULD BE RECALLED. THIS ISSUE NEEDS TO BE ADDRESSED ASAP! VERY FRUSTRATING TO A SATURN OUTLOOK OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347798August 6, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A SATURN OUTLOOK AND THE FRONT HEADLAMPS ARE FLICKERING AND SOMETIMES GOING OUT COMPLETELY. THIS IS A VERY UNSAFE CONDITION AND ALL OUTLOOK OWNERS SHOULD BE NOTIFIED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347458August 5, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK THE WIRING HARNESS ON THE HEADLIGHT CONNECTOR BURNS UP. THERE IS NO WARNING THIS ABOUT TO OCCUR. DURING NIGHT DRIVING THE LOW BEAMS CAN GO OUT LEAVING ONLY HIGH BEAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346047July 29, 2010
EXTERIOR LIGHTING
SAFETY CONCERN FOR 2007 SATURN OUTLOOK: LOW BEAM HEAD LAMP FAILURE DUE TO MELTED WIRE CONNECTOR AT BULBS. THE WIRE USED FOR THE HARNESS AND CONNECTION AT BULBS IS VERY LIGHT GAUGE AND REPEATEDLY BURNS THE WIRE, BULB, AND MELTS THE CONNECTOR. THIS CAUSES OBVIOUS SAFETY CONCERNS INCLUDING POTENTIAL FIRE HAZARD. WHEN OPERATING THIS VEHICLE DURING NON-DAYLIGHT HOURS OR IN TIMES OF POOR VISIBILITY, DRIVERS MUST HAVE DEPENDABLE EXTERIOR LIGHTING FIXTURES. EXCLUDING EXPIRED BULBS OR NEGLIGENT MAINTENANCE, DRIVERS OF THIS VEHICLE SHOULD NOT BE RESPONSIBLE FOR THE REPLACEMENT OR REPAIR OF WIRING, CONNECTIONS, AND WIRE HARNESSES THAT HAVE FAILED (SOMETIMES REPEATEDLY) DUE TO THE MANUFACTURER'S WORKMANSHIP/DESIGN. FOR THE SAFETY OF ALL MOTORISTS, THE MANUFACTURER OF THIS VEHICLE SHOULD CORRECT THE DESIGN AND/OR WORKMANSHIP CAUSING, OR RELATED TO, THE HEAD LAMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345566July 27, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DAYTIME RUNNING LIGHT ARE INTERMITTENT. SOMETIMES ON AND OFF. OTHER SATURN OUTLOOK USERS HAVE ALSO EXPERIENCED THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344810July 22, 2010
EXTERIOR LIGHTING
THE HEADLAMP OVERHEATS THE PLASTIC WIRING HARNESS CONNECTOR CAUSING IT TO MELT AND CREATE AN INTERMITTENT OPEN FAULT. THE HEADLIGHTS WILL FAIL TO ILLUMINATE AND/OR WILL FLASH ON AND OFF AS THE VEHICLE HITS BUMPS, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343003July 13, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2007 SATURN OUTLOOK XR DRIVER'S SIDE LOW BEAM HEADLAMP IS EXPERIENCING INTERMITTENT OPERATION. UPON PERSONAL INSPECTION OF THE HEADLAMP, THERE WAS EVIDENCE OF AN ELECTRICAL "MELT" OF THE CONNECTOR WIRES FROM THE WIRING HARNESS TO THE LOW BEAM HEADLAMP. EVIDENCE SUGGEST THAT THIS PROBLEM STEMS FROM A LESS THAN SUFFICIENT WIRING HARNESS INSTALLED IN THIS AND SIMILAR MODEL GM VEHICLES FROM 2007 TO THE PRESENT. IT IS NOT PRIVY TO HAVE A CUSTOMER PAY ADDITIONAL CHARGES TO AUTHORIZED DEALERS FOR SERVICE ON LESS THAN ADEQUATE PARTS THAT WERE USED IN THE MANUFACTURING OF THE VEHICLE. AS HEADLAMPS ARE AN ESSENTIAL SAFETY ISSUE AND NECESSARY FOR NIGHTTIME/UNCLEAR WEATHER CONDITIONS DRIVING, IT IS IMPORTANT THAT THIS PROBLEM BE RESOLVED. THERE HAVE BEEN NUMEROUS REPORTS AND FORUMS ON THIS MODEL AND SIMILAR MODEL VEHICLES EXPERIENCING THE EXACT SAME MALFUNCTION WITH BOTH PASSENGER AND DRIVERS' SIDE HEADLAMPS BEING INVOLVED. HOPEFULLY THIS REPORT WILL LEAD TO AN INVESTIGATION THAT ULTIMATELY RESULTS IN A NECESSARY AND APPROPRIATE RECALL BY GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342358July 9, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK. BOTH HEADLIGHT WIRING HARNESSES MELTED RESULTING IN NON-WORKING HEADLIGHTS. IT TURNS OUT THAT GM IS AWARE OF THIS ISSUE AND HAS A TSB FOR IT. THIS NEEDS TO BE A RECALL. FAR TOO MANY PEOPLE ARE HAVING THIS PROBLEM WITH THEIR GM LAMDA PLATFORM CROSSOVERS (GMC ACADIA, SATURN OUTLOOK, BUICK ENCLAVE, CHEVY TRAVERSE). THE WIRING IS TOO LIGHT A GAGE OF WIRE. THE HARNESSES MELT AND THEN SHORT OUT. THIS COULD RESULT IN LOSS OF HEADLIGHTS WHILE DRIVING AT NIGHT OR, WORSE, A FIRE. IN MY CASE I SAW THE SMOKE AND TURNED CAR OFF BEFORE IT BECAME A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341433July 5, 2010
STEERING, EQUIPMENT
POWER STEERING LOCKS UP WHEN WATER SPLASHES ONTO FAN BELT ON 2007 SATURN OUTLOOK. HAPPENS ON WET ROADS. ON INCIDENT DATE, VEHICLE WOULD NOT MAINTAIN LANE DURING RIGHT HAND TURN ONTO TWO LANE ROAD FROM A FULL STOP. VEHICLE ENDED UP IN ON-COMING TRAFFIC LANE BEFORE STEERING RETURNED. THIS AFTER THE NEW DESIGNED INNER FENDER SKIRTS WERE INSTALLED AS THE PERMANENT "FIX". NEW PARTS INSTALLED BY DEALER NOW SERVICING SATURNS IN AUGUSTA GEORGIA. MASTER MECHANIC SAID THAT THIS "FIX" HAS ONLY WORKED ON 50% OF HIS REPAIRS. HE CHECKED OUT THE REPAIRS, STATED THEY WERE INSTALLED CORRECTLY AND THAT THERE IS NOTHING ELSE SUGGESTED AT THIS TIME. THIS IS A SAFETY ISSUE THAT GM MUST FULLY RESOLVE. THIS IS THE FOURTH TIME THIS HAS HAPPENED, AND THE FIRST SINCE INSTALLATION OF NEW INNER FENDER SKIRTS INSTALLED IN JANUARY 2010. UP UNTIL THEN THERE WAS NO REPAIR AVAILABLE. NOW THIS REPAIR DOES NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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