Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10401883May 18, 2011
STEERING
2007 SATURN OUTLOOK. CONSUMER STATES PROBLEM WITH STEERING *TGW THE CONSUMER STATED WHILE DRIVING IN THE RAIN, HE STRUCK A SMALL PUDDLE OF WATER IN THE MIDDLE OF A MAIN ROAD. AS HE WAS MAKING A TURN, THE STEERING WHEEL JOLTED OUT OF HIS HANDS AND THE VEHICLE BEGAN TO MAKE A LOUD NOISE. THE CONSUMER DROVE INTO A DITCH AS HE WAS UNABLE TO GAIN CONTROL OF THE VEHICLE UNTIL THE LAST SECOND; HAVING TO USE ALL OF HIS STRENGTH TO KEEP FROM PLOWING FULLY INTO THE DITCH AND REAR EMBANKMENT. AFTER THE INCIDENT, THE CONSUMER HEARD A WHINING NOISE COMING FROM THE STEERING COLUMN, WHICH WOULD COST $1000 TO REPLACE. *JB THE CONSUMER STATED THE PROBLEM HAS NOT BEEN RESOLVED. UPDATED 09/15/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400568May 11, 2011
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
HEADLIGHT HAS FAILED 3 TIMES. EACH TIME THE BULB MELTED THE HARNESS. THE FIRST TWO OCCASIONS WERE COVERED UNDER WARRANTY. THE THIRD OCCASION WAS AT 63,000 AND WAS NOT COVERED AND WILL COST $415 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399180May 5, 2011
STRUCTURE:BODY, AIR BAGS, ELECTRICAL SYSTEM
MY 2007 OUTLOOK XR LEAKS WATER INSIDE OF IT AND IS MESSING UP THE ELECTRICAL STUFF IN IT. IT HAS STARTED TELLING ME TO HAVE THE AIRBAG SERVICED, SO NOW I AM WORRIED THAT IT WILL EITHER RANDOMLY GO OFF OR NOT GO OFF WHEN IT IS SUPPOSED TO. IT HAS TOLD ME THAT MY CAR WAS OVER HEATED WHEN I HAVE JUST STARTED IT. IT HAS CONTINUED TO KEEP RUNNING WHEN I HAVE TURNED THE KEY OFF AND REMOVED IT FROM THE IGNITION SWITCH. I HAVE READ SEVERAL OTHER COMPLAINTS ON THE INTERNET FROM OTHER OWNERS. EDMUNDS WEBSITE HAS SEVERAL COMPLAINTS ON THERE THAT YOU CAN READ. I HAVE CONTACTED GENERAL MOTOR OVER THIS MATTER BECAUSE THE WATER LEAKING IN IS FROM FACTORY DEFECTS. OTHER OWNERS HAVE TAKEN THEIR OUTLOOKS IN TO THE GENERAL MOTORS SERVICE CENTERS NUMEROUS TIMES AND THEIR OUTLOOKS CONTINUE TO LEAK. I HAD THE TOP OF MY OUTLOOK COVERED WITH PLASTIC AND WATER STILL LEAKED IN WHEN IT RAINED. I VACUUMED 6 GALLONS OF WATER OUT OF IT AND COULD NOT GET ALL OF THE WATER OUT, WHICH IS GOING TO LEAD TO IT MOLDING AND MILDEWING. SOMETHING NEEDS TO BE DONE TO PULL THESE UNSAFE VEHICLES OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398879May 4, 2011
STEERING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, HE DROVE THROUGH A PUDDLE OF WATER AND IMMEDIATELY THE POWER STEERING FAILED. THE CONTACT STATED THE STEERING WHEEL BECAME VERY HARD TO TURN AND CONTROL. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 63,750. UPDATED 05/25/11 *BF UPDATED 08/04/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398489May 2, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT SENSOR FAILED SINCE THE LIGHT SHOULD NOT BE ILLUMINATED WHEN SOMEONE WAS IN THE SEAT. THE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR WAS IT REPAIRED. THE MANUFACTURER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398936April 27, 2011
SEATS
THE DRIVER SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR AND COULD POSSIBLY COME LOOSE FROM SEAT TRACK IN EVENT OF CRASH INJURING DRIVER. THIS CONDITION WAS FIRST TAKEN CARE OF ABOUT 1 1/2 YEARS AGO WITH A TECHNICAL SERVICE BULLETIN FROM GM. THIS INSERTED A BOLT IN THE SEAT AND THIS WAS SUPPOSED TO CORRECT THE CONDITION. THE PROBLEM RETURNED AND THE BOLT INSERTED WAS ROLLING ON THE FLOOR OUT OF PLACE. TOOK CAR TO DEALER AND DEALER STATED THAT SEAT TRACK BECAME DAMAGED DUE TO BOLT (FROM TSB) AND THUS BOLT GAVE WAY ALLOWING SEAT TO NOT BE STABLE. THE SEAT TRACK MUST BE REPLACED TO CORRECT AT COST OF $750..SATURN HAS STATED THAT THEY WILL DO FOR $200 DEDUCTIBLE BUT SINCE THIS IS A SAFETY CONDITION AND IT WAS CAUSED BY A PREVIOUS GM SERVICE BULLETIN DIRECTLY...SATURN NEEDS TO DO AT NO CHARGE..ALL DRIVER POWER SEATS IN THIS CLASS SHOULD BE INSPECTED, ADJUSTED AND TRACKS REPLACED...AS NECESSARY AS THE BOLT IN THE TECHNICAL SERVICE BULLETIN FIXES A SYMPTOM BUT CAUSES MY PROBLEM AS STATED BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398077April 27, 2011
EXTERIOR LIGHTING
2007 SATURN OUTLOOK, HEADLIGHT WIRING HARNESS. I HAD MY WIRING HARNESS REPLACED ON 10/1/08 FOR THE PASSENGER SIDE LIGHT AND MY DRIVER SIDE REPLACED ON 5/10/10 AND NOW MY PASSENGER SIDE IS OUT AGAIN. HEADLIGHT WIRING HARNESS' SHOULD LAST LONGER THAN TWO YEARS. I HAVE YET TO GET THIS REPLACED BECAUSE IT IS COSTLY TO HAVE TO REPLACE THIS OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397766April 22, 2011
STEERING
DRIVER WAS DRIVING IN THE RAIN GOING APPROXIMATELY 35MPH. AS DRIVER SLOWED DOWN TO MAKE A RIGHT TURN, THE STEERING COMPLETELY LOCKED UP AND THE CAR WOULD NOT TURN. DRIVER WAS ABLE TO DRIVE INTO THE GRASS WITHOUT CAUSING AN ACCIDENT. AFTER SITTING THERE A FEW MINUTES, DRIVER WAS ABLE TO GET CAR BACK ON ROAD AND DRIVE APPROXIMATELY 1 MILE TO A NEARBY RELATIVE'S HOUSE. HAD DRIVER BEEN GOING FASTER, IT IS ALARMING TO THINK WHAT COULD HAVE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396883April 20, 2011
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I HAVE A 2007 SATURN OUTLOOK XE AND IN LATE 2009 MY DRIVER SIDE DIM HEADLIGHT WENT OUT. WE REPLACED THE BULB TO NO AVAIL. MY HUSBAND CHECKED THE WIRES WHICH WERE BURNT UP AND REPLACED THEM. THE LIGHT WOULD WORK INTERMITTENTLY. FINALLY HE FIXED IT LONG ENOUGH TO MAKE IT LAST FOR ABOUT 6-8 MONTHS AND NOW IT IS OUT AGAIN. WHEN HE CHECKED IT THIS TIME HE NOTICED THAT THE WIRES WERE MELTED/BURNT AGAIN. HE HAS ONCE AGAIN FIXED THE PROBLEM AS BEST AS HE COULD. MY WARRANTY IS OUT AND WE DON'T HAVE ENOUGH MONEY TO TAKE IT TO THE DEALER SO WE CONTINUE TO DEAL WITH THIS ISSUE AS BEST WE CAN. I HAVE CK'D ON WEBSITES AND NOTICED THAT I AM NOT THE ONLY PERSON WITH THIS ISSUE AND I BELIEVE SOMETHING NEEDS TO BE DONE. I AM ALSO HAVING COMPLETE WIRING PROBLEMS WITH THE REST OF THIS LEMON THAT I HAVE TO DRIVE. THE RADIO AND SPEAKERS WORK WHENEVER THEY WISH AND THE REMOTE START UP IS NOW INOPERABLE AS IT CHOOSES. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS SUV SINCE I BOUGHT IT, INCLUDING A TRANSMISSION PROBLEM WHILE ON VACATION. I WAS UNABLE TO DRIVE FOR A WHOLE WEEK WHILE IT WAS IN THE SHOP TO BE REPAIRED. THANK GOODNESS I STILL HAD A WARRANTY AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396742April 19, 2011
EXTERIOR LIGHTING
PASSENGER HEADLIGHT WENT OFF AT HIGHWAY SPEEDS. WENT TO REPLACE BULB AND FOUND SOCKET WAS CHARRED AND BURNT. BULB WAS STILL GOOD, WHEN BENCH TESTED. THIS WAS THE OE BULB, NOT A HIGHER CURRENT/POWER AFTERMARKET BULB. CURRENTLY DRIVING WITH ONLY ONE HEADLIGHT, WHILE WAITING FOR DEALER TO GET ME A NEW HARNESS. OBVIOUSLY, GM IS AWARE OF THE PROBLEM, SINCE TSB #09-08-42-004 INSTRUCTS USING NYOGEL GREASE TO FILL THE SOCKET, I ASSUME FOR THERMAL CONDUCTIVITY OR CORROSION PROTECTION. SOCKET REPLACEMENT SHOULD BE DONE ON RECALL, AND DEALERS SHOULD KEEP HARNESS ON ORDER, SO I DON'T HAVE TO DRIVE WITH ONLY ONE HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396802April 19, 2011
EXTERIOR LIGHTING
MY 2007 OUTLOOK EXPERIENCED HEADLIGHT OUTAGE AT APPROX. 32,000 MILES THE SATURN DEALER CHANGED THE MELTED HARNESS AND REPLACED THE BULB HERE WE ARE LESS THAT 4 MONTHS LATER AND I HAVE ANOTHER HEADLIGHT OUTAGE AND PAY $300 + TO AN AUTHORIZED DEALER TO CHANGE THE MELTED WIRES AND REPLACE THE BULB. 3 MONTHS LATER WE ARE BACK TO THE HEADLIGHT BEING OUT AND THE DEALER READY TO CHARGE ME ANOTHER $300+ TO CORRECT THE PROBLEM. I HAVE NOTED MULTIPLE COMPLAINTS OF THE SAME PROBLEM BY MULTIPLE CONSUMERS IN VARIOUS STATES. I DON'T FEEL THAT I SHOULD HAVE TO KEEP PAYING FOR A PROBLEM THAT APPEARS TO BE WELL DOCUMENTED BY SATURN OUTLOOK OWNERS. I HAVE PLACED A CALL TO GM AND OF COURSE NO HELP FROM THEM ALL THEY WANT TO DO IS PUSH THE RESPONSIBILITY AND COST BACK TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396632April 18, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WIREING HARNESS FOR HEADLIGHTS MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395400April 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING WHEN ALL OF THE SUDDEN OUR TRANSMISSION STARTED TO SHIFT ERRATICALLY. WHEN WE WERE AT A STOP SIGN, I WENT TO PULL OUT AND RELIZED THAT WE HAD LOST THE FIRST 2 GEARS AND WERE ALMOST HIT BY AN ON COMING VEHICLE WHEN THE CAR FAILED TO MOVE AT THE RIGHT SPEED. THIS IS A PROBLEM THAT NEEDS TO BE DEALT WITH BEFORE SOME IS INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394143April 4, 2011
EXTERIOR LIGHTING
I HAVE A 2007 OUTLOOK, ABOUT A YEAR AGO, PASSENGER SIDE HEADLIGHT WENT OUT...TOOK TO SHOP TO REPLACE, WORKED FINE FOR ABOUT ANOTHER 8 MONTHS. NOW PASSENGER SIDE HEADLIGHT OUT AGAIN, BEEN REPLACED BY SHOP 3 TIMES... LIGHT WORKS AT DEALERSHIP BUT IS OUT AGAIN BY TIME WE GET HOME. NOW DRIVERS SIDE LIGHT IS OUT ALSO. THIS ISSUE NEEDS TO BE ADDRESSED BECAUSE NOT EVERYBODY CAN AFFORD 4-6 HUNDRED DOLLARS TO HAVE HEADLIGHTS CHANGED EVERY WEEK. NOR SHOULD THEY HAVE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393702March 30, 2011
EXTERIOR LIGHTING
HEADLIGHT GOES OUT. THIS HAS HAPPENED ON BOTH LIGHTS A TOTAL OF FOUR TIMES. JUNE 2008, SEPTEMBER 2008, JUNE, 2010, MARCH 2011. WAS TOLD BY DEALER IT IS THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393520March 28, 2011
EXTERIOR LIGHTING
THE DRIVERS SIDE DAYTIME RUNNING LAMP HAS GONE OUT. I HAVE TRIED TO CHANGE THE BULB ONLY TO FIND THAT IT IS EXTREMELY DIFFICULT TO ACCESS. AFTER READING NUMEROUS COMPLAINTS REGARDING THE HEADLIGHTS I AM NOT ALONE IN MY PROBLEM. I HAVE NOT TAKEN MY VEHICLE IN FOR SERVICE, BUT IT SOUNDS LIKE THE WIRE HARNESS IS A MAJOR SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392978March 26, 2011
EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP INOPERABLE. WIRING HARNESS CONNECTOR TO HEADLAMP BURNT/MELTED. GM HAS A TSB #09-08-42-004 ON THE ISSUE WHICH SHOULD BE UPGRADED TO A RECALL. THIS CONDITION COULD CAUSE A FIRE AND IS SAFETY RELATED SINCE IT AFFECTS THE HEADLAMP SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392733March 24, 2011
EXTERIOR LIGHTING
I HAVE A 2007 SATURN OUTLOOK XR, WHICH HAS HAD THE HEADLIGHT WIRING HARNESS REPLACED ON THE PASSENGER SIDE IN 2009. NOW IN MARCH OF 2011 I TOOK THE CAR IN FOR AN OIL CHANGE AND ON MY WAY THERE JUST HAPPEN TO NOTICE THE HEADLIGHT WAS OUT. THE CHEVY DEALERSHIP SAID IT WAS THE SAME THING AS THE OTHER SIDE, THE WIRING WAS COMPLETELY MELTED AND THE WHOLE THING WOULD HAVE TO BE REPLACED. I WAS LUCKY ENOUGH TO HAVE MOST OF IT COVERED BY MY EXTENDED WARRANTY, BUT I WAS STILL OUT MY DEDUCTIBLE AND I HAD TO PAY FOR THE LIGHTBULB. WHEN I HAD THE FIRST HEADLAMP REPLACED THE TECHNICIAN INFORMED ME IT WAS VERY DANGEROUS AND COULD HAVE STARTED A FIRE. THIS SEEMS LIKE SOMETHING GM SHOULD BE AWARE OF AND SHOLD LOOK INTO, BEFORE SOMEONE GETS HURT. I WAS ACTUALLY UNDER THE IMPRESSION THAT THE FIRST DEALERSHIP, WHICH WAS A SATURN, REPLACED BOTH OF MY HEADLAMPS, BUT CHEVY IS INFORMING ME THAT IS NOT THE CASE. SO I AM NOT SURE WHO IS TELLING THE TRUTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392376March 21, 2011
EXTERIOR LIGHTING
I HAVE A 2007 SATURN OUTLOOK THE FRONT PASSENGER LIGHT WENT OUT TWICE WITHIN 2 MONTHS I TOOK IT TO THE DEALER AND WAS TOLD THAT THE WIRING HARNESS WAS MELTED AND HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390465March 17, 2011
EXTERIOR LIGHTING
I HAVE A 2007 SATURN OUTLOOK AND BOTH OF MY HEADLIGHTS AND ALL OF THE RELATED WIRING HAVE BEEN REPLACED BECAUSE THE WIRES MELTED. IN ALL MY YEARS, I'VE NEVER HAD TO REPLACE HEADLIGHT WIRING. THIS DOES NOT SEEM TO BE A STANDARD MAINTENANCE ITEM. SO I ASSUME THIS IS THE RESULT OF POOR MANUFACTURING OR DESIGN. I'VE HAD MY CAR SERVICED AT AN AUTHORIZED GM DEALERSHIP AND I'VE SPENT APPROXIMATELY $600 ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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