Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10605359June 23, 2014
POWER TRAIN
TRANSMISSION WOULD NOT UPSHIFT FROM 2ND GEAR. ENGINE WAS WARM AND HAD BEEN DRIVING FOR 6 MILES. I WAS ACCELERATING TO REACH HIGHWAY SPEEDS IN THE LEFT LANE IN HEAVY TRAFFIC. AS IT TRIED TO GO FROM SECOND TO THIRD GEAR, THE CHECK ENGINE LIGHT CAME ON AND IT WOULD NOT SHIFT. I LIMPED THE CAR OFF THE HIGHWAY (MUCH SLOWER THAN THE TRAFFIC HONKING AND TRYING TO AVOID HITTING ME) AND COULD ONLY GET THE GEARS TO REENGAGE AFTER COMPLETELY POWERING DOWN THE CAR AND CUTTING ALL AUXILIARY POWER. THEN AFTER RESTART, THE GEARS WORKED PROPERLY AGAIN. AFTER TRANSMISSION TEARDOWN, WE HAVE IDENTIFIED THAT THE WAVE PLATE HAS BROKEN LOSE AND ADDITIONALLY DAMAGED THE TRANSMISSION CONTROL MODULE, AND CLUTCH ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597639June 11, 2014
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AFTER THE VEHICLE SAT IN RAIN (SUN ROOF CLOSED OF COURSE), WATER WAS NOTICED RUNNING DOWN THE A PILLAR AND OUT THE SUNVISOR BRACKETS AND POOLING ON THE FLOOR. UPON INSPECTION, IT WAS NOTICED THAT WATER IS BUILDING UP IN THE SUNROOF BRACKET/FRAME AND OVERFLOWING INTO THE VEHICLE. IT'S LIKELY THE SUNROOF DRAIN CHANNELS ARE CLOGGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597310June 10, 2014
AIR BAGS
SERVICE AIRBAG MESSAGE BEGAN APPEARING AND THE PASSENGER AIRBAG OFF LIGHT CAME ON. DEALERSHIP RESET IT BUT EVENTUALLY THE MESSAGE RETURNED AND THE LIGHT CAME BACK ON. DEALERSHIP DID FURTHER DIAGNOSIS AND DETERMINED THAT THE PASSENGER PRESENCE SYSTEM NEEDS TO BE REPLACED. APPARENTLY THIS IS A KNOWN SAFETY DEFECT BASED ON THE NUMEROUS OTHER INCIDENTS OF FAILURE NOTED ON THIS MESSAGE BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596533June 5, 2014
AIR BAGS
IN THE PAST FEW MONTHS I HAVE NOTICED THAT THE PASSENGER SIDE AIR BAG ON MY 2008 SATURN OUTLOOK SAYS OFF EVEN WHEN A FULL SIZED ADULT IS SITTING IN THE SEAT. SOMETIMES IF YOU MOVE AROUND IN THE SEAT OR GET OUT AND THEN GET BACK IN IT WILL COME ON BUT THERE ARE NOT GUARANTEES. I TOOK IT TO MY DEALER AND THEY INFORMED ME THAT IT IS A SENSOR IN THE SEAT AND THAT I WILL HAVE TO PAY $900 TO REPLACE THE SENSOR SO THAT MY PASSENGER SIDE AIR BAG WILL ACTUALLY FUNCTION. AFTER SEARCHING THE WEB I HAVE FOUND THAT THIS IS A VERY COMMON PROBLEM AND THAT IT NEEDS TO BE A 'SAFETY RECALL". IT IS OBVIOUS THAT IT IS A WIDE SPREAD PROBLEM WITH A RIDICULOUS PRICE TAG FOR FIXING. AN UNAFFORDABLE PRICE FOR ANY AVERAGE PERSON! IF THE COMPANY CARES ABOUT SAFETY THEY WILL PUT OUT A RECALL AND FIX THIS PROBLEM. IN ADDITION I NOTICED ON SEVERAL SITES THAT EVEN AFTER THE SENSOR WAS REPLACED THAT THE SAME PROBLEM OCCURRED. IN MY OPINION THEY NEED TO COME UP WITH A WHOLE NEW SYSTEM FOR THE PASSENGER SIDE AIRBAGS. WE SHOULD BE ABLE TO FEEL SAFE IN OUR OWN VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595138May 30, 2014
STEERING
MY 2008 SATURN OUTLOOK STARTED TO LOSE STEERING AT LOW RATES OR SPEED BETWEEN 5MPH TO 15 MPH. IT BECOMES ALMOST IMPOSSIBLE TO STEER THE VEHICLE WHEN DRIVING AT LOW SPEEDS. THE STEERING WILL LOCK UP AND I TOOK IT TO THE DEALER AND TOLD ME IT WAS THE STEERING GEAR AND STEERING PUMP; BOTH NEED REPLACED. I KNOW THIS IS A KNOWN SAFETY ISSUE AND NEED TO HAVE IT REPLACED AS I HAVE A 5 MONTH CHILD AND AM UNABLE TO AFFORD THE $2000 COST THAT GM QUOTED ME. I HAVE RESEARCHED THIS AND IT SEEMS LIKE THIS IS A COMMON ISSUE. I AM AFRAID TO DRIVE THIS VEHICLE DUE TO THE STEERING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594862May 29, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
2008 SATURN OUTLOOK XR. HAS BEEN IN THE SHOP SEVEN TIMES OVER THREE YEARS FOR WATER LEAK. HAVE HAD SUNROOF SERVICED MULTIPLE TIMES, LEAKING BODY SEAM ALONG FIREWALL SUPPOSEDLY REPAIRED, ELECTRICAL SHORT CIRCUIT REPAIRED DUE TO WATER, FRONT CARPETS REPLACED. THE CARPETS ARE STILL WET AND THE VEHICLE IS STILL LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594544May 28, 2014
POWER TRAIN
WHILE DRIVING TRUCK STARTED SLIPPING REALLY BAD. DROVE TO A O'REILLY AND CHECK THE TRANSMISSION FLUID IT WAS GOOD. THOUGHT MAYBE IT WAS JUST A FLUKE, STARTED THE TRUCK BACK UP AND IT WOULDN'T GO IN REVERSE. TRANSMISSION DONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594361May 27, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED UPON STARTING THE IGNITION, THE KEY REMAINED LODGED IN THE IGNITION SWITCH. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE. PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592771May 20, 2014
POWER TRAIN, ENGINE
I HAVE AN ISSUE WITH MY 2008 SATURN OUTLOOK. ALL OF THE SUDDEN ONE DAY I WENT TO LEAVE MY DRIVEWAY, PUT THE CAR IN REVERSE AND IT WOULD NOT GO INTO GEAR. IT ALSO BARLEY GOES FORWARD. I HAD PREVIOUSLY HAD PROBLEMS WITH SLOWER THAN NORMAL ACCELERATION AND ROUGH GEAR CHANGE. AFTER DOING EXTENSIVE RESEARCH ON WHAT THE PROBLEM COULD BE I HAVE FOUND NUMEROUS COMPLAINTS OF THE SIMILAR KIND ALL OVER THE INTERNET. IT SEEMS THERE IS A $25 PART CALLED A WAVE PLATE THAT IS DEFECTIVE IN THESE CARS WHICH CAUSES THE TRANSMISSION TO CEASE RESULTING IN THOUSANDS OF DOLLARS OF REPAIRS. AFTER FINDING THIS OUT I CALLED GM CUSTOMER SERVICE AND WAS BOUNCED AROUND QUITE A BIT. THEY ARE AWARE OF THE PROBLEM AND DISCUSSED HELPING FINANCIALLY TO FIX THE ISSUE. THEY ASKED US TO HAVE IT TOWED TO A GM DEALERSHIP SO WE DID JUST THAT. AFTER DOING THAT THEY RENIGGED THEIR OFFER TO HELP US SO THE CAR JUST SAT THERE FOR QUITE A WHILE. I BOUGHT THIS CAR USED IN 2011 WITH 98,000 AND OWNED IT 2 YEARS THEN HAD THIS PROBLEM, NOW AT 126,000. AFTER I BOUGHT IT AND HAD THIS HAPPEN I HAVE FOUND OUT THERE HAVE ALREADY BEEN TRANSMISSION ISSUES WITH THIS CAR. I LOVE THE CAR BUT IT IS A COMPLETE HEADACHE. I AM A SINGLE MOTHER OF THREE KIDS AND DO NOT HAVE $3500 TO SHELL OUT TO GET THIS PROBLEM FIXED AND BELIEVE THAT IT IS SUCH A HUGE ISSUE THAT SOMETHING SHOULD BE DONE AND THESE CARS NEED TO BE RECALLED. MEANWHILE I MAKE A CAR PAYMENT EVERY MONTH FOR A BROKEN DOWN CAR IN MY DRIVEWAY. MY CAR HAS BEEN SITTING FOR ALMOST A YEAR BECAUSE I CAN'T AND ALSO FEEL LIKE I SHOULD SHELL OUT THAT KIND OF $ WHEN GM IS CLEARLY AT FAULT. I ALSO AM AFRAID IF I DO FIX IT THE SAME PROBLEM WILL HAPPEN AGAIN. THIS IS VERY UNSAFE. THEY ARE A TERRIBLE COMPANY WHO DOES NOT STAND BEHIND THEIR PRODUCTS AND LEAVES SO MANY AMERICANS OUT IN THE COLD. WHAT HORRIBLE CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592770May 20, 2014
AIR BAGS, SEAT BELTS
MY OUTLOOK WAS INVOLVED IN A FRONT END ACCIDENT. THE AIRBAGS SHOULD HAVE DEPLOYED BUT DIDN'T. THERE WAS LOTS OF SMOKE, SMELL AND POWDER AS IF THEY HAD GONE OFF BUT NEVER DID. THIS WAS AFTER THE SUPPOSED AIRBAG RECALL HAD BEEN FIXED. I'VE HAD NOTHING BUT TROUBLE WITH THIS VEHICLE IN THE 3 SHORT MONTHS I HAVE OWNED IT!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592777May 20, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
RECENTLY HAVING PROBLEMS WITH THE DRIVERS SIDE LOW BEAM HEADLIGHT. WHEN I TOOK IT IN TO THE DEALER TO BE LOOKED AT I WAS INFORMED THAT THE WIRING HARNESS HAD MELTED. TO REPLACE IT WILL COST AN UPWARD OF $400. ALSO HAVING PROBLEMS WITH THE VEHICLES STEERING CONSTANTLY SQUEALING, NOT SURE WHAT IS GOING ON. AND WHEN GOING AROUND TURNS THE STABILITY CONTROL MAKES A LOUD ABRUPT NOISE ALMOST STOPPING THE VEHICLE. I JUST CAN'T BELIEVE ALL THE PROBLEMS I'VE BEEN HAVING WITH THIS VEHICLE IN SUCH THE SHORT AMOUNT OF TIME I'VE OWNED IT. I AM A PREGNANT MOTHER WITH 2 CHILDREN ALREADY AND I DO NOT TRUST THE SAFETY OF THIS VEHICLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592836May 20, 2014
POWER TRAIN
THIS CAR SUCKS, BOUGHT THE CAR LAST MAY 2013 AND WITHIN 2 MONTHS AND TO TAKE IT TO COTTMAN TRANS IN NJ , I STILL HAD A WARRANTY FROM GUARDIAN , THEY CAME OUT TO LOOK AT IT , THE WAVE PLATE IS BAD , BUT WE AREN'T GOING TO BE RESPONSIBLE FOR IT BECAUSE THEY SHOULD OF FIXED IT , TOOK IT BACK TO FAULKNER BUICK GMC AND AN HOUR OF FREE , GUESS WHAT THE WAVE PLATE AND TRANS NEEDS TO BE REPLACE , I LOOKED O THE WEB AND IT STATES THIS CAR SATURN OUTLOOK HAS TRANSMISSION PROBLEMS , WHEN ARE THE GOING TO RECALL THIS PROBLEM TOO . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588438May 14, 2014
STEERING
POWER STEERING FAILS WHENEVER THERE IS A DECREASE IN SPEED. ESPECIALLY DIFFICULT WHEN TRYING TO TURN INTO MERGING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588440May 14, 2014
VISIBILITY/WIPER
PLASTIC T CONNECTORS FOR WASHER FLUID NOZZLES HAVE BROKEN OFF LEAVING THEM TO SPRAY WASHER FLUID OVER THE ENTIRE ENGINE COMPARTMENT. WIPER ARMS HAVE INADEQUATE PRESSURE TO CREATE A CLEAN WIPING PATTERN WITH ANY BRAND OF WINDSHIELD WIPERS. THESE TWO PROBLEMS COMBINE TO CREATE A SERIOUS VISUAL IMPAIRMENT ESPECIALLY IN MISTING OR WET PAVEMENT SCENARIOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588176May 13, 2014
POWER TRAIN
THE VEHICLE SUDDENLY WOULD NOT ACCELERATE WHILE ATTEMPTING TO MERGE WITH TRAFFIC. THE VEHICLE REVVED UP AND WOULD MAX OUT AT ABOUT 25 MPH. I WAS ABLE TO TURN ON MY HAZARDS AND DRIVE INTO A PARKING LOT. I HAVE BEEN TOLD THE ISSUE IS WITH A FAULTY WAVE PLATE AND IT APPEARS TO BE A VERY COMMON ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587815May 12, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT ON MULTIPLE OCCASIONS, THE AIR BAG WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE AIR BAG SENSORS WERE REPROGRAMMED AND THE SENSOR LIGHTS WERE DEACTIVATED BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V118000(AIR BAGS). THE CONTACT BELIEVED THAT THE VEHICLE HAD EXPERIENCED THE SAME DEFECT AS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 36,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587706May 11, 2014
VISIBILITY
SUNROOF DEFECT - HAVE OWNED VEHICLE SINCE OCT. 2010. NOV. 2013 WAS OUR FIRST SUNROOF LEAK, THINKING IT WAS A WINDSHIELD ISSUE. HAD THAT CHECKED OUT (AND, OF COURSE, CHARGED FOR A SEALING BY ABRA AUTO BODY), BUT A FEW WEEKS LATER, DEALERSHIP RAN THRU GARAGE CAR WASH AND HAD THE SAME PROBLEM OF LEAKING THRU SUNROOF, PASSENGER FRONT SIDE! THERE WAS DEFINITELY SOME WHOOSHING-WATER LIKE SOUNDS BEFORE THE FIRST FEW TIMES THE LEAK HAPPENED. THE DEALERSHIP CLAIMS TO HAVE CLEANED "DEBRIS" OUT OF THE TUBING MECHANISM. FIVE MONTHS LATER, THE LEAK IS BACK. NOT HAVING USED THE SUNROOF FOR MOST OF THAT TIME DUE TO WINTER, OF COURSE. FIRST REPAIR WHICH THE DEALERSHIP SAID THEY DID NOT REPAIR, BUT RATHER FIXED, WAS TO CLEAN OUT GUTTER/TUBING. NOW, MAY 2014 THE SAME ISSUE AND AGAIN, THEY CLEANED OUT TUBING AND PUT SOME SILICONE ON THE RUBBER GASKET AREA. WE REFUSED TO PAY FOR LABOR THIS TIME ($90) FOR THE SAME DEFECTIVE PROBLEM WHEN THE SUNROOF HADN'T BEEN USED. THE MANAGER RELUCTANTLY AGREED. IN ADDITION, THE MANAGER QUIZZED US WHETHER THE VEHICLE SAT INSIDE (99% INSIDE GARAGE) OR OUTSIDE. THIS SHOULD NOT MATTER. ALSO, SUGGESTED TOO NOT TO RUN IT THRU POWER CAR WASHES. WE DON'T MIND NOW HAVING TO CHECK TO KEEP "DEBRIS" OUT OF THE SUNROOF TRACK, BUT HAVE NEVER HAD THIS ISSUE WITH ANY OF OUR OTHER OLDER AND NEWER VEHICLES WITH SUNROOFS. WE HAVE ALREADY SUNK A LOT OF MONEY INTO THIS VEHICLE UNFORTUNATELY AND DON'T FEEL WE SHOULD HAVE TO YET AGAIN PAY FOR A DEFECTIVE DESIGN BY GM WHEN IT HAPPENS AGAIN WHICH IT WILL. I HAVE ALREADY SUBMITTED AN EMAIL TO SATURN ([email protected]), GM ([email protected]) AND WWW.SATURNFORUMOUTLOOK.NET. THE LATER IS HELPFUL IN THAT YOU ARE NOT ALONE WITH YOUR VEHICLE COMPLAINTS AND BATTLES. IN FACT, MANY AT THIS SITE HAVE BEEN CHARGED WELL OVER $500 TO REPLACE THE DEFECTIVE TUBING. SHAME ON GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587139May 7, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY GOING 80 MILES/HR (LEGAL IN UTAH) AND THE CHIME WENT OFF AND ENGINE POWER IS REDUCED AND SERVICE STABILITRAK TRACTION CONTROL OFF, SERVICE TRACTION CONTROL FLASHED ON MY DISPLAY AS WELL AS THE CHECK ENGINE LIGHT. I STARTED TO LOSE POWER AND CARS WERE SWERVING AROUND ME WITH THE SUDDEN LOSS OF SPEED AND I WAS LUCKY I WAS NOT HIT BY ANOTHER CAR. AS I HAVE RESEARCHED THIS PROBLEM THIS IS A MAJOR PROBLEM WITH ALL GM VEHICLES. SOMEONE IS GOING TO DIE AS A RESULT OF THIS PROBLEM. PEOPLE TAKE THEIR VEHICLES INTO DEALER MULTIPLE TIMES AND THEY REPLACE SOMETHING BUT THE PROBLEMS PERSIST. THIS SAME PROBLEM KEEPS HAPPENING REGARDLESS OF SPEED, CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586774May 6, 2014
STEERING
I WAS DRIVING AND ALL THE SUDDEN MY POWER STEERING STOP WORKING. IT WILL GO ON AND OFF AND NOW AS OF 05/06/2014 IT DOES IT ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586477May 4, 2014
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE AND ENGINE COOLING
EVERY SINCE I HAVE HAD A RECALL FIXED...MY LIGHTS FLICKER ON THE DASH AND I HAVE BEEN HAVING PROBLEMS WITH THE TRANSMISSION SEEMING TO STAY IN ONE GEAR. IT WAS TOLD TO ME THAT IT MAY BE A TIMING CHAIN ISSUE BUT IT IS NOT A RECALL. I HAVE READ NUMEROUS COMPLAINTS IN REGARDS TO THIS ISSUE FROM OTHER OUTLOOK OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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