Saturn Ion Complaints (2004)

898 consumer complaints on file.

#10700923March 22, 2015
SERVICE BRAKES, ENGINE
THE SATURN ION RECALLED IGNITION WAS REPLACED, BUT THE PROBLEM CONTINUES TO HAPPEN. ON 3/20/15, I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC. THE CAR TURNED ITSELF OFF, AND THE BRAKES WENT OUT. I STEERED THE CAR TO THE SHOULDER, AND MANAGED TO BRING IT A STOP EVENTUALLY WITH THE EMERGENCY BRAKE AND CHANGING GEARS. I TOOK THE CAR STRAIGHT TO THE DEALERSHIP, PER INSTRUCTIONS FROM GM CUSTOMER SERVICE, BUT HAVEN'T BEEN ABLE TO GET SATISFACTORY INFORMATION FROM EITHER THE SERVICE CENTER AT THE DEALERSHIP OR GM CUSTOMER SERVICE SO FAR. THE NEW IGNITION FAILED, CAUSING THE CAR TO TURN OFF WHILE DRIVING AND MY BRAKES TO FAIL. THIS CAUSED A SERIOUS SAFETY RISK. THE RECALL FAILED TO CORRECT THE IGNITION PROBLEM FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700954March 22, 2015
VEHICLE SPEED CONTROL
ON 3/16/2015 I WAS MERGING ON THE FREEWAY IN MY 2004 SATURN ION AND I HAD TO BRAKE SUDDENLY DUE TO ANOTHER DRIVER CUTTING ME OFF, ALL OF A SUDDEN MY SATURN BEGAN TO ACCELERATE ON ITS OWN AND REACHED HIGH RPMS BETWEEN 4K AND 5K AND CAR LAUNCHED AT A HIGH SPEED. I ATTEMPTED TO BRAKE YET MY SATURN STILL CONTINUED TO MOVE FORWARD I REACTED FAST AND STEERED TOWARD THE EMERGENCY LANE PULLED MY E BRAKE UP AND THREW MY CAR IN NEUTRAL AND SHUT MY CAR OFF YET WHEN IGNITION WAS ALL THE WAY TURNED OFF MY CAR WAS STILL ON FOR A PERIOD OF ABOUT 4 SECONDS. I AM VERY CONCERNED THAT THIS MAY OCCUR AGAIN. THIS CAN RESULT IN A VERY SERIOUS ACCIDENT OR EVEN A FATAL CONCLUSION. I FIND MYSELF VERY NERVOUS AND UNCOMFORTABLE DRIVING THIS VEHICLE (SATURN ION) BUT UNFORTUNATELY IT IS MY ONLY WAY TO GET TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667980February 24, 2015
ELECTRICAL SYSTEM, AIR BAGS
VEHICLE WAS INVOLVED IN CAR ACCIDENT SHORTLY BEFORE RECALL WAS ISSUED. CUSTOMER NEEDS ASSISTANCE IN GETTING THIS MATTER RESOLVED. *TA THE CONSUMER LOST CONTROL OF THE VEHICLE, IT SLID AND ROLLED OVER TWICE AND LANDED UPSIDE DOWN. ALSO, THE AIR BAG DID NOT DEPLOY. THE CONSUMER SUFFERED SERIOUS INJURIES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10683600February 16, 2015
FUEL/PROPULSION SYSTEM
GAS LEAKING NEAR THE DOOR BEHIND THE DRIVER. STRONG SMELL OF INSIDE CAR AS WELL STILL WAITING TO HEAR FROM DEALER. THIS MODEL MAY NOT BE PART OF THE RECALL FROM GM IT DOES SEEN TO BE A COMMON ISSUE THIS IS A REAL FIRE DANGER.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683609February 16, 2015
STEERING
TALKED TO SERVICE DEPT OF ANTHONY CHEVROLET ON 12/12/2014 ABOUT THE RECALL ON MY SATURN WAS TOLD IT WOULD BE ABOUT 7-10 DAYS TO GET THE PART AND THEY WOULD CALL TO MAKE APT TO REPAIR THE STEERING. CALLED BACK AFTER ABOUT 1 MONTH AND NOT HEARING BACK WAS TOLD THERE WAS A SUPPLY PROBLEM. I STOPPED BY THE SERVICE DEPT TODAY 2/16/2015 AND WAS TOLD GM WOULD NOT SEND THEM THE PART FOR SOME REASON AND I WOULD NEED TO GO TO A DEALER IN A DIFFERENT TOWN FOR THIS RECALL. PER THE LETTER I RECEIVED I COULD TAKE MY ION T O ANY GM DEALER TO HAVE THE RECALL WORK PERFORMED. I DO NOT HAVE THE TIME TO TAKE THE CAR OUT OF TOWN TO HAVE THE RECALL WORK PERFORMED. PLEASE ADVISE WHAT I'M TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683392February 13, 2015
ELECTRICAL SYSTEM
THE IGNITION SWITCH REPLACED UNDER RECALL #14063 ON JULY 15, 2014 FAILED ON JAN 31, 2015 BY JAMMING IN THE OFF POSITION. CAR WAS TOWED TO A GM AUTHORIZED SATURN SERVICE CENTER WHERE THE IGNITION LOCK AND CYLINDER WERE REPLACED ON FEB 2, 2015. DEALER STATED THAT THE RECALL IGNITION SWITCH INSTALLED IN JULY DID NOT HAVE A WARRANTY AND CHARGED $275.83 FOR THE SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682787February 11, 2015
ELECTRICAL SYSTEM, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14153000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680058January 30, 2015
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING FAILED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT OTHER UNKNOWN REPAIRS WERE PERFORMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ... UPDATED 03/19/15*BF UPDATED 9/20/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654355January 28, 2015
ELECTRICAL SYSTEM, STEERING
2004 SATURN ION 2 THE IGNITION SWITCH TURNED OFF NUMEROUS TIMES ON ME, AND THE POWER STEERING WENT OUT PROBABLY 10 TIMES A WEEK. *MW THE CONSUMER STATED HE WAS ABLE TO REMOVE THE KEY FROM IGNITION, AT ANY TIME IN ANY GEAR. THE CONSUMER WAS INVOLVED IN TWO ACCIDENTS DUE TO THE VEHICLE SHUTTING OFF, DURING A TURN. THE SECOND ACCIDENT OCCURRED IN FEBRUARY 2014. WHILE ATTEMPTING TO MAKE A TURN, HE SOON DISCOVERED THE VEHICLE HAD NO POWER STEERING AND WAS UNABLE TO STEER THE VEHICLE. CONSEQUENTLY, HE RAN OFF THE ROAD AND STRUCK THE RIGHT EDGE OF A DRIVEWAY. THE IGNITION LOCK CYLINDER WAS REPLACED ON SEPTEMBER 12, 2014. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10678696January 24, 2015
SUSPENSION, WHEELS
AT APPROXIMATELY 3:50 P.M. FRIDAY JANUARY 23 2015 I WAS SLOWING DOWN FROM 35 MPH TO TURN INTO A PARKING LOT. BEFORE I TURNED THE PASSENGER SIDE OF THE CAR DROPPED AND AT FIRST I THOUGHT I BLEW A TIRE. AFTER LIMPING THE CAR INTO THE PARKING LOT I GOT OUT AND THE TIRE WAS STILL FULLY INFLATED. I NOTICED THE LOWER CONTROL ARM WAS BROKEN INTO TWO PIECES. THE CAR WAS TOWED HOME AND THE TOW TRUCK DRIVER EVEN MENTIONED HE HAD NEVER SEEN THAT HAPPEN ON SUCH A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676977January 21, 2015
FUEL/PROPULSION SYSTEM
WHILE UNDER THE REAR OF THE CAR TO FIX THE EXHAUST SYSTEM, IT BECAME APPARENT THAT THE FUEL LINES IN THE LOCATION UNDER THE TRUNK AND BEHIND A FLEXIBLE SHIELD ARE EXTREMELY AND SEVERELY RUSTED AND CORRODED. THEY ARE CORRODED TO THE POINT WHERE THEY COULD POTENTIALLY LEAK AT ANY MOMENT. THE FUEL LINES ARE PRESSURIZED DURING AND AFTER OPERATION OF THE VEHICLE AND ALSO RUN VERY CLOSE TO A HOT EXHAUST PIPE. NOT ONLY IS THIS A RELIABILITY ISSUE, BUT MORE SO, IT IS AN INCREDIBLE SAFETY HAZARD AND NEEDS TO BE ADDRESSED. AFTER DOING SOME INTERNET SEARCHING I FOUND NUMEROUS COMPLAINTS OF OTHER ION OWNERS WITH THE EXACT SAME CONDITION - MANY WHO HAVE HAD LEAKS AND EITHER REQUIRED TOWING, OR EXPERIENCED A FUEL SPILL. DEALER WANTS $800 TO FIX. THIS IS NOT A NORMAL WEAR ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672147January 13, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670894January 8, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 SATURN ION. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE REVVED WITHOUT WARNING AND THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN CLEANED THROTTLE BODY AND REPLACED THE SENSOR, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669850January 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, VEHICLE SPEED CONTROL
I BOUGHT THIS CAR AS A FIRST CAR FOR MY DAUGHTER THAT IS A NEW DRIVER. I HAS BEEN OFF THE ROAD MORE THAN ON THE ROAD FOR RECALLS. THE FIRST IGNITION RECALL COULD HAVE INJURED OR KILLED MY DAUGHTER..AS WE WERE AWAITING PARTS, WE WERE FOLLOWING DIRECTIONS OF NO WEIGHT ON KEY RING AND ONLY KEY IN IGNITION. THE INCIDENT STILL HAPPENED CAUSING LOSS OF POWER STEERING AND LOSS OF SPEED. AS A NEW DRIVER THIS INCIDENT SCARRED HER AND SHE DID NOT FEEL COMFORTABLE DRIVING THE CAR. I PUT THE CAR UP FOR SALE. THEN ANOTHER RECALL, THE EPS WHICH ALSO CAUSES THE CAR TO LOSE POWER STEERING AND CAUSES SPEED LOSS. SO, BACK TO GARBER AND WE JUST DROVE THE CAR BACK HOME ON JANUARY 2, 2015. SEEMED TO START OUT FINE, THEN LOSS OF SPEED AND THE CAR ONLY DROVE AT 35 MPH WITH A LOT OF EFFORT. I PAID $3500 FOR THIS CAR FOR MY DAUGHTER..STILL PAYING ON THE LOAN AND NOW I CANNOT GET IT TO RUN CORRECTLY OR SELL IT..I AM STUCK WITH A NON-RUNNING VEHICLE THAT I HAVE TO INSURE AS WELL. THIS TOTAL IS COSTING ME OVER $300 A MONTH WHILE THE CAR SITS. I DON'T KNOW IF MY DEALER DID THE RECALL CORRECTLY. I HAVE HAD ISSUES WITH MY IMPALA AS WELL WITH RECALLS BEING DONE CORRECTLY. ONE INCLUDING MY AIRBAG RECALL AND A SEAT BELT ISSUE THAT I PAID OUT OF POCKET 100.00 AFTER SEVERAL ISSUES. I FEEL GM SHOULD REIMBURSE ME FOR THIS VEHICLE AS I CANNOT SELL IT OR DRIVE IT. IT IS NOT FAIR THAT I PURCHASED THIS FROM A DEALER ONLY PAY FOR A NON WORKING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668334December 26, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED WHEN SHE TURNED THE IGNITION SWITCH, THE VEHICLE FAILED TO TURN ON INTERMITTENTLY. IN ADDITION, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667640December 22, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUMES COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO AN INTERNAL FAILURE WITH THE FUEL PUMP MODULE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V003000 (FUEL SYSTEM, GASOLINE), 12V459000 (FUEL SYSTEM, GASOLINE) AND 09V419000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667127December 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664738December 17, 2014
AIR BAGS, STEERING
WAS ON WAY HOME CAR STARTED GOING TO THE RIGHT AND WHEN TRIED TO CORRECT IT CAR WOULDN'T TURN LEFT KEPT GOING INTO A TREE AND CAR IS NOW DAMAGED. OVER TWO MONTHS AGO GM SENT OUT SOMEBODY TO LOOK AT CAR THIS WAS AROUND OCTOBER 15 AND HAVE NOT HEARD A WORD BACK FROM ANYBODY. WHICH ISN'T A SURPRISE BECAUSE THE ACCIDENT HAPPENED SEPTEMBER 13 AND WE WERE GIVEN THE RUN AROUND FROM THE BEGINNING. APPOINTMENTS MADE AND NOT KEPT, PHONE CALLS TRANSFERRED FROM ONE PERSON TO ANOTHER ALL WITH DIFFERENT ANSWERS AND RESPONSES. MY QUESTION TO YOU IS WHEN IS SOMEBODY GOING TO CONTACT US AND GIVE US SOME ANSWERS? I TOOK THE CAR IN FOR THE FIRST CALL BACK AND HAD NO PROBLEMS BUT THIS IS RIDICULOUS, NOT ONLY HAS NOTHING BEEN DONE OR SAID BUT THE AIR BAGS DIDN'T EVEN GO OFF BUT THE CAR HAD TO BE TOWED AWAY AND THE ADJUSTER YOU SENT OUT SAID HE DIDN'T KNOW WHY AS WE WERE TOLD IT WAS BECAUSE IT WAS BETWEEN THE CENSORS. I WASN'T BORN YESTERDAY BUT DIDN'T SAY ANYTHING WAS WAITING FOR THE REPORT. STILL WAITING, I KNOW WE LIVE IN A RURAL AREA BUT THREE MONTHS IS A LITTLE LONG TO WAIT DON'T YOU THINK? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664641December 16, 2014
ELECTRICAL SYSTEM
I AM THE OWNER OF A 2004 SATURN ION. I HAVE HAD THE IGNITION SWICH REPLACED DUE TO A RECALL. HOWEVER THE KEY IS STILL STICKING IN THE IGNITION. I HAVE HAD THIS PROBLEM PRIOR TO THE RECALL AND I STILL HAVE IT. IT HAPPENS NOT OFTEN BUT ENOUGH TO BE ANNOYING. I HAVE TO MOVE THE KEY BACK AND FORTH AND EVENTUALLY THE KEY WILL COME OUT. I WOULD LIKE TO KNOW IF THERE IS A RECALL FOR THAT KIND OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663831December 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE INSTRUMENT PANEL AND AUTOMATIC DOOR LOCKS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Ion