Saturn Ion Complaints (2005)

573 consumer complaints on file.

#10134781August 30, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
DT: VEHICLE WAS PARKED OUTSIDE IN THE YARD AND CONSUMER WENT TO THE VEHICLE TO GET SOME PAPERS OUT OF THE GLOVE COMPARTMENT AND SMELLED SMOKE COMING FROM BOTH FRONT AND BACK OF THE VEHICLE. NO FLAMES AT THIS TIME. CONSUMER DID NOT ENTER THE VEHICLE. RAN INSIDE THE HOUSE AND CALLED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT CAME AND PUT THE FIRE OUT. THE FIRE DEPARTMENT INVESTIGATED THE VEHICLE AND DETERMINED IT WAS AN ELECTRICAL FIRE, AND MOST LIKELY WAS LINKED TO THE BATTERY, WHERE THEY BELIEVED THE FIRE ORIGINATED. NO REPAIRS WERE MADE. THE INSURANCE COMPANY DID NOT DETERMINE IF VEHICLE WAS TOTALED AT THIS TIME. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10133566August 19, 2005
ELECTRICAL SYSTEM
DT: CONTACT PURCHASED A SATURN IN MARCH. SHE HAD PROBLEMS GETTING IT STARTED WITHIN THE FIRST FEW WEEKS. 3 MONTHS LATER ON 6-28-05 IT STOPPED SUDDENLY ON THE ROAD. THE CONTACT HAD INITIALLY TROUBLE TO START THE CAR. IT TOOK 3 TRIES TO GET IT STARTED. .SHE TOOK VEHICLE BACK TO THE DEALER, AND THEY COULD NOT DUPLICATE IT. ONE MONTH AND ONE DAY LATER IT HAPPENED AGAIN. IT DID START BACK RIGHT AWAY THEN. IT HAS BEEN IN THE REPAIR SHOP FOR 3 WEEKS, AND THEY COULD NOT DUPLICATE THE PROBLEM. SATURN WAS SUPPOSED TO COME AND LOOK AT THE CAR, THEY NEVER CAME. THE CONTACT WAS AFRAID TO GET IN THE CAR AND DRIVE IT. THE DEALERSHIP PROVIDED THE CONTACT A LOANER. THE DEALERSHIP HAD OTHER DEALERSHIPS COME FROM THE AREA TO LOOK AT THE CAR, AND COULD NOT FIND ANYTHING. SATURN OFFERED THE CONTACT AN EXTENDED WARRANTY , BUT SHE DID NOT WANT THE CAR. SHE DID NOT KNOW WHAT GOOD AN EXTENDED WARRANTY WAS IT THE VEHICLE QUIT ON THE HIGHWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133257August 17, 2005
ELECTRICAL SYSTEM:IGNITION:MODULE
IGNITION PROBLEMS, CAR WILL NOT START AND THEN STARTS AFTER A WHILE. DEALER IS BLAMING IT ON REMOTE START. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132772August 14, 2005
STRUCTURE:BODY:DOOR
DOOR PANELS CRACKED DURING EXTREME HEAT CO WORKER POINTED OUT THAT THERE WAS A CRACK ON MY DRIVERS SIDE PASSENGER SIDE AND REAR PASSENGER SIDE DOOR THE CRACK ON THE REAR DOOR EVENTUALLY BECAME A WHOLE CHUNK VEHICLE HAS BEEN IN NO ACCIDENTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131772August 6, 2005
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
I WAS DRIVING MY VEHICLE AND MY SHIFTER KNOB FELL OFF IN MY HAND. THE SHIFTER FAILED TO GO INTO SECOND AND FOURTH GEAR. I HAD THE CAR TOWED TO THE DEALER AND THE WHOLE SHIFTER SHAFT HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126136June 21, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WAS DRIVING VEHICLE FROM MY HOUSE TO MY WORK AND I NOTICED SUDDENLY THAT WHENEVER I TOOK MY FOOT OFF THE GAS EVEN SLIGHTLY OR APPLIED MORE PRESSURE TO THE GAS PEDAL THT THE VEHICLE WOULD LOSE POWER AND JERK BACK A LITTLE BIT. I WORK FOR GM AND GET ALOT OF CALLS FROM CUST'S ABOUT CONCERNS, BUT I NEVER THOUGHT I'D ACTUALLY SAY THAT I FOR THE 1ST TIME IN MY LIFE DID NOT FEEL SAFE IN MY VEHICLE, ESPECIALLY KNOWING THAT MY VEHICLE WOULD DIE OR BREAK DOWN AT ANY MOMENT LEAVING ME STRANDED. NOTHING HAS BEEN DONE TO FIX THIS CONCERN, BUT ONE THINGS ARE TAKEN CARE OF AND HOPEFULLY CORRECTED I WILL UPDATE THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124351June 6, 2005
ELECTRICAL SYSTEM
DT: THE CAR IS LOSING POWER AT 70MPH AND IS SHUTTING ITSELF OFF. THE CAR WAS PURCHASED ON JUNE 3 AND IT WAS RETURNED TO THE DEALER ON JUNE 4 WITH THIS HAPPENING 4 TIMES IN LESS THAN 24 HOURS. THE SALES PERSON SAID "STAY THERE AND I KNOW WHAT IT IS, IT'S HAPPENED BEFORE". THE SALES PERSON DID COME AND PICK UP THE CONSUMER. THE SALES PERSON SAID THAT THE IGNITION WAS DEFECTIVE AND THE CONSUMER'S KEYCHAIN WAS AT FAULT. THE KEYCHAIN WEIGHED ABOUT AN OUNCE OR LESS. THE DEALERSHIP IS IN CONTROL OF THE VEHICLE AT THIS POINT. THERE ARE NO INDICATORS LIGHTS COMING ON IN THE VEHICLE. IT JUST LOSES POWER AND DIES. THIS IS A 2005 SATURN ION 2. THE OWNER HAD A SATURN ION 2 WITHOUT ANTI-LOCK BRAKES AND CHANGED MIND TO UPGRADE TO ONE WITH ABS, NOW SATURN IS NOT SO EAGER TO HELP CONSUMER. THE CAR IS STARTING RIGHT BACK, AFTER IT QUITS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124386June 6, 2005
ELECTRICAL SYSTEM
DT: RELAY VAN. THE REAR SLIDING DOORS INTERMITTENTLY OPEN, AND CONSUMER IS CONCERNED IF IT IS IN AN ACCIDENT, CONSUMER COULDN'T GET CHILDREN OUT. THE DEALER CAN NOT DUPLICATE THE PROBLEM, AND HAVE REPLACED THE ALTERNATOR WITH A HIGHER AMPERAGE ONE. THIS HELPED WITH THE LIGHTS DIMMING PROBLEM, BUT NOT THE INDICATOR ALARM SOUNDING OR THE REAR DOOR PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122331May 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: CONSUMER HAS A 2005 SATURN THAT HAS BEEN IN THE SHOP FOR THE TRANSMISSION. THE TRANSMISSION DROPPED OUT OF GEAR AND SHIFTED BACK INTO GEAR WHILE GOING OVER 40 MPH. THIS CAN CAUSE THE CONSUMER TO BE INVOLVED IN A REAR-END COLLISION. CONSUMER HAS HAD THE CAR IN 3 TIMES FOR TRANSMISSION PROBLEMS. SOMETIMES IT HANGS IN GEAR AND SHIFTS HARD. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115181March 15, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
CONSUMER COMPLAINED ABOUT ELECTRICAL PROBLEMS. WHILE DRIVING AND LOOKING AT THE DASHBOARD ALL THE GAUGES SHINED, INDICATING THAT NOTHING WAS OPERATING NORMALLY. THE GAS GAUGE/ SPEEDOMETER, AND BATTERY METER, ETC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113990March 12, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ALL DASH GAUGES FAILED, INCLUDING GAS GAUGE, SPEEDOMETER, ODOMETER, ETC. ON AT LEAST TWO SEPARATE OCCAISIONS. CAR WAS TWO WEEKS OLD TO THE DAY. MY SON (THE OWNER/LESSEE) WAS ATTEMPTING TO TAKE IT FROM HIS WORK TO THE DEALER LESS THAN A HALF MILE AWAY FOR "ADVICE" WHEN HE WAS INVOLVED IN ACCIDENT THAT PROBABLY DIDN'T CONTRIBUTE TO THE ACCIDENT. HOWEVER, IT'S IMPORTANT TO NOTE THAT WHEN I CALLED THE DEALER AND LET THEM KNOW THE SITUATION WITH THE DASH WAS THE REASON HE WAS RETURNING THE CAR, THE SALESMAN THEN INFORMED ME THAT "OH, YEAH, THOSE CARS SOMETIMES HAVE A SOFTWARE PROBLEM IN THEM, AND WHILE WE HAD TO WAIT A WHILE TO GET A "FIX", WE NOW HAVE ONE." SO IF THEY KNEW THERE WAS A PROBLEM, WHY DIDN'T THEY FIX IT DURING THE "DEALER PREP" STAGE? OR AT LEAST WARN THE CONSUMER OF THIS PROBLEM? WE NOW HAVE A 2 WEEK OLD CAR WITH BODY DAMAGE AND ARE AWAITING WORD FROM OUR INSURANCE ON WHICH BODY SHOP IT SHOULD GO TO. BUT, IN THE MEANTIME, WE STILL HAVE A CAR IN NEED OF A "SOFTWARE UPGRADE" EVEN AFTER IT'S FIXED. I WILL BE HORRIFIED TO EVER SET FOOT IN THAT CAR AGAIN, LET ALONE KNOW THAT THIS CAR IS THE PRIMARY TRANSPORTATION FOR MY COLLEGE-AGE SON. THE CAR HAS APPROX 500 MILES ON IT NOW, LESS THE MILEAGE IT HAD ON IT WHEN WE PURCHASED IT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112334March 1, 2005
STRUCTURE:BODY
CAR PURCHASED ON 2/26/05. FIRST TIME DRIVEN ON HIGHWAY, A 20" PIECE OF THE RAIN DRIP PANEL FLEW OFF. DEALER STATES CAR MUST HAVE BEEN HIT BY ROCK, BUT THERE WAS NO OTHER TRAFFIC IN FRONT OF VEHICLE. DEALER ALSO SAID THIS IS "EXPECTED BEHAVIOR" IF HIT BY DEBRIS AT OVER 35 MPH. IF HIT BY DEBRIS, WAS SMALL ENOUGH THAT THERE WAS NO NOISE UPON IMPACT, NOR WAS IT VISIBLE. SINCE THERE WERE NO VEHICLES TO THE SIDE OR FRONT OF VEHICLE, WE BELIEVE THIS PANEL IS DEFECTIVE. DEALER REFUSES TO REPAIR, AND QUOTES $782 TO FIX. OTHER BODY SHOPS ARE CONSIDERABLY LESS. IF THIS BEHAVIOR IS "EXPECTED" SATURN FALSELY ADVERTISES DURABILITY OF THE VEHICLE, AS THEIR ADS DEPICT GOLF BALLS HITTING THE VEHICLE WITH NO DAMAGE. FURTHER IF THIS IS "EXPECTED" THIS VEHICLE IS A DANGER TO OTHERS AROUND IT ON THE ROAD, IF SATURN BELIEVES IT IS NORMAL AND EXPECTED FOR 20" CHUNKS OF THE VEHICLE TO FLY OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110946February 7, 2005
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
UPON DRIVING THE INDICATOR LIGHTS ILLUMINATED THE DASHBOARD. CONSUMER STATED THAT THE FUEL GAUGE DID NOT INDICATE HOW MUCH GAS WAS IN THE VEHICLE. THE SPEEDOMETER FAILED. CONSUMER CONTACTED SATURN, THEY CHECKED THE VEHICLE THREE TIMES BUT THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Ion