Porsche Cayenne Complaints (2004)

101 consumer complaints on file.

#10144154December 1, 2005
AIR BAGS
CIRCLE IMPORTS LONG BEACH, CA A PORSCHE DEALER INSTALLED A NEW STEERING WHEEL ON OUR 04 PORSCHE CAYENNE. IN ONE WEEK TIME ON OCT. 15, 2005 THE AIR BAG IN THE CENTER OF THE WHEEL STARTED COMING LOOSE AND WAS FALLING OFF THE WHEEL. THE REPAIR TO THIS PROBLEM OCCURRED IN JUST A FEW DAYS HOWEVER, WHEN I QUESTIONED WHY THERE WERE NO SENSORS GIVING ME A WARNING, I WAS TOLD THAT NO SENSORS EXIST. WHEN I ASKED THE DEALER TO CONTACT PORSCHE CORPORATE TO PRESENT THIS PROBLEM, I WAS TOLD THERE WAS NOTHING THEY COULD DO. SHORTLY AFTER THAT I EMAILED TO PORSCHE CORPORATE HOWEVER, NO ONE BOTHER TO REPLY. DURING THAT TIME I CALLED THEIR PORSCHE SURVEY CENTER BECAUSE OF A POST CARD I RECEIVED REGARDING THE QUALITY OF SERVICE, AGAIN NO ONE REPLIED TO ME. I HAVE COLOR PHOTOS OF THE DEFECTIVE AIR BAG/STEERING WHEEL AND SERVICE PAPERS SHOWING THAT SERVICE TOOK PLACE ON DATE MENTIONED ABOVE. I WOULD BE GLAD TO SHARE THE PICTURES WITH YOU AND I HOPE SOMEONE CAN GET PORSCHE TO RETROFIT A SENSOR TO THIS PROBLEM. I AM CERTAIN THAT IF WE HAD BEEN INVOLVED IN AN ACCIDENT THE AIR BAG WOULD NOT HAVE WORKED PROPERLY. ONCE YOU SEE THE PICTURES I THINK YOU'LL AGREE WITH MY FINDINGS. IF NEED TO I CAN ALSO PROVIDE 2 WITNESSES THAT DAY THAT SAW FIRST HAND THE DEFECTIVE AIRBAG. BEYOND THIS THE DEALER HAD PUT ON 40 MILES TO MY CAR DURING SERVICE WITHOUT AUTHORIZATION. THIS PORTION I WILL TAKE UP WITH THE BETTER BUSINESS BUREAU UNLESS THIS FALLS IN YOUR JURISDICTION AS WELL AS THE ABOVE SAFETY ISSUE? BEST REGARDS, CHUCK YANG CELL 714-928-2788. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143827November 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WHEN MERGING ONTO A FREEWAY OR SIMILAR HIGHWAY, THE VEHICLE WILL SOMETIMES JUST DIE IN RESPONSE WHEN YOU HIT THE GAS PEDAL TO INCREASE SPEED TO MATCH OTHER TRAFFIC. THIS CAUSES OTHER TO TAKE AVOIDANCE ACTION AT HIGHWAY SPEEDS AND ON ONE OCCASION A SEMI NEARLY REAR ENDED ME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143572November 23, 2005
ENGINE AND ENGINE COOLING
PORSCHE-04 CAYENNE ON OCCASIONS STALLS ON TURNING AND TOUCHING BRAKE AND TWICE ON THE FREEWAY GOING STRAIGHT BUT BRAKING AND PUSHING ON THROTTLE NO POWER FOR A FEW SECONDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137463October 20, 2005
ENGINE AND ENGINE COOLING, AIR BAGS
DT: THE AIR BAG AND THE CHECK LIGHTS CAME ON. THE CONSUMER CONTACTED THE DEALER AND THEY SAID THEY COULD NOT SERVICE THE CAR UNTIL 10/17/2005. CALLED PORSCHE CUSTOMER SERVICE, AND THEY SAID THEY COULD HELP. THE CONSUMER BELIEVED THIS WAS A SAFETY HAZARD, AND HE DID NOT WANT TO DRIVE THE CAR.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139489October 12, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. WHILE DRIVING UP A HILL AT SLOW SPEEDS THE VEHICLE WILL FEEL AS IF THE TRANSMISSION IS GOING IN AND OUT OF GEAR. THIS CAUSES THE VEHICLE TO JERK, AND MAKES IT DIFFICULT TO CONTROL THE VEHICLE. THIS HAPPENS INTERMITTENTLY WHETHER IT IS WARMER OR COLDER TEMPERATURES. THE SERVICE DEALER REPROGRAMMED THE ELECTRONIC CONTROL MODULE, , BUT THIS DID NOT REMEDY THE PROBLEM. THE SERVICE DEALER ATTEMPTED TO REPAIR THE PROBLEM NUMEROUS TIMES. THE ATTEMPTS TO REPAIR THE PROBLEM INCLUDED, UPDATING AND THE REPLACEMENT OF THE TRANSMISSION CONTROL UNIT. THIS STILL DID NOT REMEDY THE PROBLEM. THE DEALER REPORTED THE PROBLEM TO THE MANUFACTURER, AND THEY SENT A TECHNICIAN TO DETERMINE THE PROBLEM. THE TECHNICIAN REPRODUCED THE PROBLEM, AND SAID THAT IT WAS A CONDITION OF HILL HOLDER FUNCTION WHICH HOLDS THE VEHICLE IN PLACE TO APPROXIMATELY 800-1100 RPMS, AT WHICH IT WILL START TO ENGAGE THE TRANSMISSION. THE MANUFACTURER STATED THAT THIS WAS A NORMAL OPERATING PROCEDURE FOR THIS TYPE OF VEHICLE WHEN THE VEHICLE WA SCOLD. THE CONTACT REQUESTED FOR THE MANUFACTURER TO SUBMIT THE REASON WHY THIS WAS NORMAL OPERATING PROCEDURES FOR THE VEHICLE. THE REMEDY FROM THE MANUFACTURER WAS FOR THE CONTACT TO ACCELERATE MORE WHEN GOING UP A HILL. THE SECOND EXPLANATION THE MANUFACTURER OFFERED WAS THAT THE JERKING OF THE VEHICLE WAS CAUSED BY OUTSIDE TEMPERATURES. THE CALIFORNIA NEW MOTOR VEHICLE BOARD REQUESTED THAT THE SECOND EXPLANATION BE PUT INTO WRITING, BUT THE MANUFACTURER REFUSED. ANOTHER SAFETY CONCERN BOTHERING THE CONTACT WAS THAT WHILE DRIVING AND UPON ACCELERATION THE VEHICLE WILL STALL. WHEN ACCELERATING NOTHING WILL HAPPEN, THE ENGINE WILL COMPLETELY LOSE POWER. THE SERVICE DEALER STATED THIS WAS TRANSMISSION CONTROL., BUT THE REPAIRS DID NOT SOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137195September 21, 2005
STEERING:COLUMN, TIRES
DT: THERE WAS VIBRATION THAT AFFECTED THE STEERING COLUMN, AND IT WAS FELT THROUGH OUT THE STEERING WHEEL. ONE COULD FEEL VIBRATION WHEN THE VEHICLE ONLY HAD FORTY-TWO MILES ON IT. ONE COULD HEAR A NOISE WHEN MAKING A RIGHT OR LEFT HAND TURNS. THIS VEHICLE WAS PURCHASED ON AUGUST 28, 2004, AND WAS AT THE DEALERSHIP ON AUGUST 31, 2004. THE DEALER BALANCED THE TIRES. ON SEPTEMBER 27, 2004 IT WAS BACK AT THE DEALER FOR VIBRATION, AND THE DEALER SAID THE TIRES WERE WORN OUT. THEY ATTEMPTED TO FIX THE VEHICLE SIX DIFFERENT TIMES. THEY REMOVED AND REPLACED THE STEERING COLUMN, AND PUT ON NEW TIRES AND WHEELS. BUT STILL WAS HAVING THIS PROBLEM. CONSUMER IS A PRIVATE INVESTIGATOR FOR THE STATE OF CALIFORNIA, AND HE WANTED TO ADD THAT DURING AN ARBITRATION HEARING PORSCHE WAS UPSET WITH THE MENTIONING OF NHTSA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136709September 2, 2005
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT, ELECTRICAL SYSTEM, SUSPENSION, STRUCTURE, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
2004 PORSCHE CAYENNE HAD THE FOLLOWING REPAIRS PERFORMED ON THE VEHICLE: REAR HATCH LID ADJUSTED, DOME LIGHT COVERS REPLACED, AUDIO UNIT REPLACED, ETC...***NO ANSWER REQUIRED***. *MR THE TRANSMISSION JERKS AND BANGED AT SLOW SPEEDS. THE DEALER UPDATED THE TRANSMISSION CONTROL UNIT. THE VEHICLE ALSO EXPERIENCED STALLING PROBLEMS. THE REMOTE ENTRY REMOTE LOST IT'S PROGRAMMING AND HAD A POOR SIGNAL. AT TIME ALL THE DOOR LOCKS WOULD NOT UNLOCK USING THE KEYLESS ENTRY SYSTEM. THE VEHICLE EXPERIENCED SUSPENSION PROBLEMS. THE REAR HATCH LIGHT WOUOLD NOT TURN OFF BECAUSE THE HATCH WAS MISADJUSTED. THE CONSUMER FELT THAT THE HORN WAS NOT LOUD ENOUGH. THE VEHICLE SHIMMIED AT HIGHWAY SPEEDS AND A VIBRATION COULD BE FELT IN THE STEERING WHEEL. THE HEADLAMPS FOGGED UP. THE DRIVER'S SIDE MIRROR OULD NOT FOLD IN AUTOMATICALLY. THE RADIO AND OTHER ACCESORIES WOULD NOT TURN OFF WHENT HE KEY WAS REMOVED FROM THE IGNITION. THE HOOD WAS HAD TO RAISE BECAUSE THE TAILGATE SHOCKS FAILED. THE REAR HATCH WOULD NOT CLOSE BECAUSE IT WAS MISALIGNED. THE REAR ROOF MOLDING WOULD NOT STAY IN PLACE. THE RADIO PRODUCED NO SOUND AT TIME IN THE RADIO OR CD MODE. THE INSTRUMENT CLUSTER HAD TO BE UPDATED. THE SUNROOF WOULD NOT CLOSE FLUSH WITH THE ROOF. THE VEHICLE HAS BEEN OUT OF SERVICE FOR A TOTAL OF 32 DAYS SINCE THE VEHICLE WAS PURCHASED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115621March 18, 2005
TIRES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CONSUMER'S 2004 PORSCHE CAYENNE WAS UNCONTROLLABLE WITH THE SLIGHTEST SNOWFALL. *NM WHEN THE CONSUMER APPROACHED AN INTERSECTION HE WAS UNABLE TO STOP AND CONSEQUENTLY HE HIT ANOTHER VEHICLE. THE MANUFACTURER HAS ACKNOWLEDGED THERE IS A PROBLEM WITH THE TIRES. THE CONSUMER ALSO STATED THE ABS WAS ERRATIC. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10110554February 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
VEHICLE HESITATES 1 - 2 SECONDS BEFORE RESPONDING TO ACCELERATOR PEDAL INPUT. IT IS A SERIOUS SAFETY CONCERN WHEN ATTEMPTING TO PASS OR CROSSING A BUSY INTERSECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104724December 29, 2004
VEHICLE SPEED CONTROL
I OWN A 2004 PORSCHE CAYENNE S AND FROM THE VERY FIRST DAY OF OWNERSHIP THE CAR HAS A SERIOUS HESITATION PROBLEM WHEN ACCELERATING. I HAVE HAD THE CAR SERVICED AT THE PORSCHE DEALERSHIP (MCKENNA IN NORWALK, CA) AND THEY TELL ME THAT THEY ARE VERY AWARE OF THE PROBLEM AND THERE IS NO WAY TO FIX IT. MANY, MANY CAYENNE OWNERS ARE HAVING THE SAME PROBLEM AND PORSCHE REFUSES TO FIX THE PROBLEM. I HAVE HAD SEVERAL NEAR-MISS COLLISIONS BECAUSE OF THE CARS HESITATION WHEN ACCELERATING. PLEASE HELP AND LET ME KNOW THE STATUS OF THIS DANGEROUS ISSUE. THANKS, DEREK DEAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101546November 22, 2004
TIRES:TREAD/BELT
THE CONSUMER NOTICED THE DRIVER AND PASSENGER SIDE TIRES HAD WIRES COMING OUT FROM THEM. THE CONSUMER HAD THE TRUCK TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT ALL FOUR TIRES NEEDED REPLACEMENT DUE TO TREAD SEPARATION AND WARE AND TEAR. THE PIRELLI PO ROZOSSO 275/45CR191084N0/DOT NUMBER XNR3D631D103. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098089November 1, 2004
VEHICLE SPEED CONTROL
WHILE PULLING OUT FROM A PARKING LOT INTO MAJOR CITY STREET THE VEHICLE HESITATED TO RESPOND TO ACCELERATOR INPUT WITH APPROACHING TRAFFIC.*AK THE VEHICLE MOVED OFF FROM A STOP AND INTO THE CLOSEST LANE FINE BUT WOULD NOT ACCELERATE AS MORE ACCELERATOR PEDAL WAS APPLIED. THERE WAS NOTICEABLE DELAY/HESITATION, AS TRAFFIC BORE DOWN ON ME, BEFORE THE CAYENNE DECIDED TO ACCELERATE. CONTACTED DEALER WHO NOTED THAT THERE WAS AN UNOFFICIAL FIX THAT MAY ADDRESS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098103November 1, 2004
VEHICLE SPEED CONTROL
WHILE MERGING FROM HIGHWAY 141 ONTO I-70 THE ACCELERATOR PEDAL WAS DEPRESSED TO ACCELERATE FROM HIGHWAY SPEED TO MERGE INTO INTERSTATE TRAFFIC AND NO NOTICEABLE ACCELERATION WAS APPARENT. THE EXTREMELY CONCERNING ABOUT THIS INCIDENT WAS THAT THIS MERGE WAS BEING EXECUTED BETWEEN TWO 18-WHEELERS. WHILE THERE WAS AMPLE SPACE TO MERGE IF THE VEHICLE HAD RESPONDED WITHOUT HESITATION TO ACCELERATOR PEDAL INPUTS, THE EXPERIENCED HESITATION MADE THE MERGE DICEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098104November 1, 2004
VEHICLE SPEED CONTROL
WHILE TURNING ACROSS TRAFFIC FROM E 2ND AVE ONTO JOSEPHINE ST. THE ACCELERATOR PEDAL WAS DEPRESSED TO THE JUST ABOVE THE FLOOR AND NO DISCERNABLE ACCELERATION RESPONSE WAS NOTICEABLE FOR A SECOND OR TWO. WHEN THERE WAS AN ACCELERATION RESPONSE IT WAS AN EXPLOSIVE, 'OFF TO THE RACES' ONE. THIS INCIDENT TOOK PLACE AFTER THE DEALER ADVISED THAT: UNOFFICIAL FIXES (DME UPDATE AND TRANSMISSION ADAPTATION) ISSUE HAD BEEN IN PLACE SINCE THE DELIVERY OF THE VEHICLE; VEHICLE HAD BEEN INTO THE DEALER TO EVALUATE/ADDRESS THIS ISSUE THREE TIMES; ON THE THIRD VISIT THE TRANSMISSION CONTROL MODULE WAS REPLACED/UPDATED/ADAPTED AND DME CONTROL UNIT WAS REMAPPED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083729July 23, 2004
SUSPENSION:FRONT
PROBLEMS WITH TIRE EQUIPMENT ON 2004 CAYENNE.*MR THE VEHICLE'S FRONT TIRES WERE WORN AT A LITTLE OVER 10000 MILES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS LATER DETERMINED THAT THERE WAS A RECALL ON THE FRONT END ALIGNMENT THAT POSSIBLY CAUSED THE TIRES TO WEAR PREMATURELY. THE MANUFACTURER AGREED TO SPLIT THE DIFFERENCE OF THE PRO-RATED COST. THE CONSUMER REQUEST REIMBURSEMENT FOR THE TIRES HE HAD TO REPLACE AND WOULD LIKE PORSCHE TO BUT OUT THE REMAINING TIME ON HIS LEASE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078292June 15, 2004
TIRES
AFTER 7500 MILES, TIRES ARE BALD. PORSCHE REPRESENTATIVE CLAIMS THIS AS A NORMAL WEAR AND TEAR. OTHER INDEPENDENT/LISCENSED MECHANICS ALL CONCUR THAT THE TIRES ARE BALD AT 7500 MILES. AFTER SEVERAL ATTEMPTS TO RECTIFY WITH PCNA, REGIONAL REP AND SERVICE DEPARTMENT STATE THAT BALD TIRES AT 7500 MILES ARE NORMAL.THE TIRES HAVE ALWAYS BEEN PROPERLY INFLATED, AND NEVER DRIVEN OFF ROAD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075619June 2, 2004
VEHICLE SPEED CONTROL
CUSTOMER CAMPAIGN NOTICE RECEIVED REGARDING MAIN WIRING HARNESS ROUTING. AS WELL AS PROBLEMS WITH ENGINE NOT RESPONDING TO ACCELERATOR PEDAL.*MR THE VEHICLE'S ENGINE UNEXPECTEDLY DOES NOT RESPOND TO INPUT ON THE ACCELERATOR PEAL. THIS PROBLEM HAS OCCURRED SO MANY TIMES THAT THE CONSUMER DECIDED TO PUT THE VEHICLE IN STORAGE AND NO LONGER DRIVE THE VEHICLE. THE CONSUMER HAS COMPLAINED TO THE DEALER SEVERAL TIMES TO NO AVAIL. THE DEALER INSIST THAT THIS IS A CHARACTERISTIC OF THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067244April 15, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT
WATER ACCUMULATED INSIDE THE HAZARD WARNING LIGHT LENS COMPARTMENT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064021March 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE HAD PROBLEMS WITH 3 OF THE 4 DOORS NOT OPERATING CORRECTLY. MY RIGHT REAR DOOR DOES NOT OPEN AT TIMES FROM THE INSIDE OR OUTSIDE. THE VEHICLE HAS BEEN TO THE SHOP 4 TIMES FOR REPAIR AND PORSHE HAS BEEN UNABLE TO FIX IT. ON 2 OF THE OTHER DOORS, SOMETIMES THE OUTER DOOR HANDLES REMAIN IN THE OPEN POSITION AND DO NOT RETRACT AFTER OPENING THE DOOR, OFTEN LEADING TO THE DOOR REOPENING WHEN YOU GO TO CLOSE IT. IN ADDITION, SOMETIMES THE REAR HATCH DOES NOT UNLOCK AT TIMES. I HAVE BEEN MADE AWARE BY 2 PORSCHE DEALERSHIPS THAT THEY HAVE BOTH HAD OTHER CUSTOMERS WITH SIMILAR OR RELATED CONDITIONS. THIS IS VERY SERIOUS AND HAS THE POTENTIAL TO LEAD TO A VERY DANGEROUS SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059909February 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE FAILED ON AT LEAST THREE OCCASIONS TO INITIATE ABS STEERING TO STAY IN LANE ON SNOW PACKED ROAD ON DOWNHILL GRADE. BRAKES INITIALLY GRABBED AND FOUR WHEEL DRIVE WOULD NOT REACT TO DRIVER INPUT TO OBTAIN STEERING CONTROL DURING PROLONGED SLIDE. VEHICLE WAS EQUIPPED AS SOLD WITHOUT MODIFICATIONS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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