Porsche Cayenne Complaints (2004)

101 consumer complaints on file.

#10630106September 2, 2014
ENGINE, POWER TRAIN
UPON TAKING THE VEHICLE OUT OF THE DRIVEWAY I STARTED HEARING A TICKING SOUND COMING FROM THE ENGINE, SOMETHING LIKE A LIFTER HITTING THE BLOCK. I PULLED BACK IN TO MY DRIVEWAY AND CALLED A REPAIR SHOP AND SCHEDULED AN APPOINTMENT. WHEN MEETING WITH THE TECHNICIAN I WAS INFORMED THAT THE ENGINE HAD A SCORED CYLINDER AND THAT IT IS A COMMON ISSUE WITH THE MODEL AND YEAR. THE ONLY RECOURSE TO FIX THE ISSUE WOULD BE TO REPLACE THE ENGINE. A REPLACEMENT ENGINE WOULD COST $17 -35,000 - MORE THAN THE VEHICLE IS WORTH. IF I WERE TO REPLACE IT WITH A USED ENGINE, I WOULD BE DESTINED FOR A REPEAT OF THE SAME ISSUE. IF THIS ISSUE IS SUCH A COMMON PROBLEM WHY HAS THERE NOT BEEN A RECALL FOR THESE VEHICLES? I HAVE CONTACTED THE MANUFACTURER AND WAS TOLD THAT I WOULD NEED TO HAVE A AUTHORIZED SERVICE DEALERSHIP MAKE THE DIAGNOSIS I HAVE ALREADY BEEN TOLD, BUT THERE IS NOT A AUTHORIZED DEALERSHIP WITHIN 500 MILES OF MY LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618496August 3, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE WITHOUT WARNING LUCKILY IT HAPPENED TO MY YOUNG SON SO HE COULD GET OUT AND GET IN FROM OTHER DOOR TO DRIVE TO DEALER. DEALER HAD TO REPLACE THE NEW DOOR LOCK, ACCORDING TO DEALER SAME THING HAD HAPPENED TO FEW CARS.IN THE PAST. MY CONCERN IS WHAT WOULD HAVE HAPPENED IS IT WAS ME OR MY WIFE , WE ARE NOT FLEXIBLE ENOUGH TO GET OUT FROM OTHER DOORS. WHAT HAPPENS IN CASE OF EMERGENCY WHEN YOU CAN NOT OPEN THE DOOR. IT IS A SAFETY ISSUE AND DOOR LOCKS SHOULD BE RECALLED FOR OLDER MODELS THERE SHOULD ALWAYS BE WAY TO OPEN DRIVERSIDE DOOR MANUALLY IN CASE OF EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585738April 30, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THE PORSCHE CAYENNE IS NOTORIOUS FOR DRIVE / CARDAN SHAFT FAILURES. HAD BAD DRIVE SHAFT NOISES, AND SUBSEQUENT PREMATURE FAILURE, IT WAS A WORN CENTER SUPPORT DAMPENER AND A FAULTY CENTER SUPPORT BEARING. I EXPERIENCED BANGING, BUMPING, GRINDING NOISES FROM MY PORSCHE CAYENNE AND WAS UNAWARE AT THE TIME IT WAS THE DRIVE SHAFT. I HAVE OUTLINED THE NOISES AND CAUSES BELOW: - A CLANKING OR CLUNKING NOISE WHILE ACCELERATING OR FROM DECELERATION TO ACCELERATION AROUND 35TO 40MPH AND WHILE CAYENNE WAS SHIFTING FROM 2ND TO 3RD TO 4TH GEAR. AROUND 5TH AND 6TH GEAR GOING AROUND 50-60 MPH IT STOPPED. IF I KEPT THE RPM UNDER 200 IT SEEMED TO RUN OK, NO ISSUE, BUT IF I PRESSED THE ACCELERATOR HARD OR GUNNED IT, IT WENT HAYWIRE. IT WAS THE RESULT OF A WORN AND DAMAGED DAMPENER OR DIAPHRAGM LOCATED ON THE CENTER SUPPORT BEARING. THIS CONDITION WILL ALLOW FOR THE DRIVE SHAFT TO TRAVEL UP AND DOWN WITH VARIATIONS IN DRIVE LINE TORQUE. THIS MOVEMENT WILL PRODUCE A LOUD CLANKING OR CLUNKING SOUND AND MAKE FOR A VERY UNCOMFORTABLE RIDE. I LATER FOUND OUT THAT THIS CONDITION IS ONE OF THE MOST COMMON FAILURES ON THE CAYENNE DRIVE SHAFT, ALL MODELS 2003 TO 2006. THIS SHOULD BE A RECALL AND FREE FIX BY PORSCHE BECAUSE IT HAS HAPPENED TO SO MANY OF THE VEHICLES AND MODEL YEARS STATED ABOVE! BUT NO, PORSCHE QUOTED ME $2,500 TO FIX IT. NOT FIX THE PROBLEM AREA, THE HARD RUBBER DAMPENER ON THE CENTER SUPPORT SHAFT OF THE POWER TRAIN, WHICH BY THE WAY IS POSSIBLE. NO, PORSCHE WOULD ONLY REPLACE THE ENTIRE POWER TRAIN FOR $2,500. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552741November 18, 2013
ENGINE
OWNER OPERATES A 2004 PORSCHE CAYENNE TURBO, 4.5L V8 ENGINE. THIS VEHICLE, WITH JUST OVER 61,000 MILES BEGAN TO OVERHEAT FOUR DAYS PRIOR TO THE INCIDENT (DETECTED BY FLUCTUATING TEMPERATURE GAUGE). THE ENGINE COOLANT WAS FOUND TO BE LOW IN THE SERVICE BOTTLE BY APPX. 2 QUARTS WHEN CHECKED AND WAS REFILLED. THE EVENING BEFORE THE INCIDENT OWNER'S SPOUSE REPORTED A LOW COOLANT ALARM MESSAGE HAD DISPLAYED ON THE INSTRUMENT PANEL, COOLANT WAS ABOUT 2 QUARTS LOW IN THE SERVICE BOTTLE AND WAS REFILLED. THE NEXT DAY THE VEHICLE WAS BEING RUN AT 1500 RPM (FAST IDLE) IN A PARKED POSITION IN THE OWNER'S DRIVEWAY FOR A TEST WHEN A FLOOD OF ENGINE COOLANT WAS OBSERVED COMING FROM THE UNDERSIDE OF THE VEHICLE. VEHICLE ENGINE WAS IMMEDIATELY SECURED TO AVOID DAMAGE. AT THIS POINT THE VEHICLE WOULD NOT BE CONSIDERED DRIVABLE AND WOULD NEED TO BE TOWED TO A SERVICE FACILITY. AN INVESTIGATIVE TEARDOWN REVEALED A RUPTURED PLASTIC COOLING PIPE INSIDE THE VALLEY OF THE ENGINE, THIS FAILURE REQUIRED REMOVAL OF THE INTAKE MANIFOLD TO DIAGNOSE AND IS NOT A ROADSIDE-REPAIRABLE EVENT. THE EVENT CAUSED LOSS OF MORE THEN 50% OF TOTAL COOLANT VOLUME AS ONLY APPX. 1 GALLON WAS RECOVERED FROM THE VEHICLE PRIOR TO TEARDOWN. A PRESCRIBED REPAIR KIT FOR THIS FAILURE (REPLACEMENT COOLING PIPES KIT) WAS OBTAINED FROM SONNEN PORSCHE, SAN FRANCISCO CA AND INSTALLED BY VEHICLE OWNER. AFTER FILLING OF COOLANT AND TEST DRIVING, NO FURTHER PROBLEM WAS NOTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536961August 23, 2013
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT THE TREAD WALL SEPARATED ON ALL FOUR OF THE TIRES. THE TIRES WERE INSPECTED BUT WERE NOT DIAGNOSED. THE TIRES HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 129,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/17/13*LJ THE CONSUMER PURCHASED THE TIRES FROM A TIRE RETAILER. THE TIRE SEPARATED ON THE SIDE WALL PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511344May 9, 2013
ENGINE
COOLANT LINE/PLASTIC COOLANT HOSE FAILURE. I WAS DRIVING IN TRAFFIC AND MY LOW COOLANT LIGHT APPEARED. WITHIN SECONDS, THE CAR BEGAN SMOKING AND THE TEMP. GAGE RAPIDLY BEGAN TO RISE. I HAD TO TURN THE CAR OFF IMMEDIATELY IN THE MIDDLE OF TRAFFIC TO AVOID POSSIBLE ENGINE FAILURE. I TOWED THE CAR TO MY MECHANIC AND HE INDICATED ITS A DESIGN DEFECT FROM PORSCHE AND THE PLASTIC TUBES ARE NOW REPLACED BY OREM ALUMINUM TUBES. UPON FURTHER INVESTIGATION, I WAS ABLE TO DETERMINE THAT THE DESIGN FLAW BY PORSCHE WAS CONCEALED. THE CAYENNE S IS IN THE SHOP AND I'M HOPING THAT ONLY THE HOSES NEED REPLACEMENT AND NOTHING ELSE WAS DAMAGED DUE TO THIS ISSUE. A HUGE DENT IN THE WALLET AS THIS IS A COSTLY FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499305February 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED ALL THE ANTIFREEZE LEAKED OUT OF THE VEHICLE CAUSING THE ENGINE TO OVERHEAT CAUSING THE VEHICLE TO BE UNABLE TO BE DRIVEN . THE DEALER WAS NOTIFIED WHO STATED THERE WAS A DESIGN FLAW WITH THE PLASTIC PIPES. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483128November 2, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN UNRELATED REPAIR. THE TECHNICIAN SMELLED AN ODOR OF FUEL OUTSIDE OF THE VEHICLE AND DETECTED THAT A SUBSTANTIAL AMOUNT OF FUEL LEAKED ONTO THE GROUND CONTINUOUSLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465393July 12, 2012
ENGINE
WHILE DRIVING CHECK ENGINE LIGHT ON AND VEHICLE LACK POWER. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED 8 IGNITION COILS AND 8 SPARK PLUGS TO CORRECT PROBLEM. ALL IGNITION COILS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465403July 12, 2012
ENGINE
DRIVING ON INTERSTATE HIGHWAY, CHECK ENGINE AND ADD COOLANT LIGHTS ON. STOPPED ADDED COOLANT, DROVE HOME PARKED IN DRIVEWAY. OUT TO USE CAYENNE AGAIN, NOTICED COOLANT ON DRIVEWAY, STARTED ENGINE COOLANT LEAK ALLOVER DRIVE. CALLED PORSCHE DEALER, NOT COVERED UNDER WARRENTY, ALSO 2 WEEK BACKLOG IN GETTING REPAIR, CALL INDEPENDENT SERVICE AND HAD TOW TO INDEPENDENT GARAGE. REPLACE ALL COOLANT PIPES AND WATER PUMP. AFTER REPAIR "INTERNAL ENGINE NOISE". OK TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465394July 12, 2012
STRUCTURE:BODY
REAR LIFT GATE WOULD NOT STAY OPEN. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED BOTH REAR LIFTGATE SHOCK SUPPORTS. PORSCHE WOULD NOT COVER REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465406July 12, 2012
ENGINE
DRIVING VEHICLE, HEARD NOISE AND ENGINE LIGHTS ON. STOP CHECK ENGINE, BELTS OFF. TOW TO SERVICE FACILITY. WATER PUMP PULLEY WAS FOUND TO SPLIT, MADE OF FIBER. REPLACED PULLEY AND MULTI RIB BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465407July 12, 2012
ENGINE
AT 38,785 MILES COOLANT PIPES LEAKING AND REPLACED. AFTER REPAIR "INTERNAL ENGINE NOISE" AND NOISE IS NOW LOUDER AND ENGINE USE MORE OIL. TOOK TO LOCAL PORSCHE DEALER VEHICLE STILL AT PORSCHE DEALER BECAUSE DEALER STATES" ENGINE NEEDS REPLACED" BECAUSE IF OVERHEATED DUE TO COOLANT PIPE FAILURE PISTONS WALLS DAMAGED. DEALER CHECKING WITH PORSCHE TO FIND OUT IF THEY WILL PAY SOMETHING OR ALL OF COST TO REPLACE ENGINE. CAYENNE AT PORSCHE DEALER FOR OVER 60 DAYS WITH NO OUTCOME AS TO WHAT PORSCHE WILL PAY. COULD COST UP TO $20,000 IF INVOICED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463104June 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND FAILED TO RESPOND WHEN CONTACT ATTEMPTED TO ACCELERATE. THE VEHICLE ACCELERATED AT ONCE AND JOLTED RAPIDLY. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TIME VEHICLE'S SPEED WAS AROUND 20 MPH. THE CONTACT WAS ABLE TO AVOID THE FAILURE IF THE VEHICLE MAINTAINED A HIGHER SPEED. AFTER SEVERAL DAYS, THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIR; HOWEVER WHEN NOTIFIED, THEY STATED THAT THE FAILURE COULD BE RELATED TO A FAILED DRIVE SHAFT. THE MANUFACTURER WAS NOT MADE AWARE. THE FAILURE AND CURRENT MILEAGES WERE 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454751April 10, 2012
POWER TRAIN
COOLANT LEVEL APPEARS LOW ALL THE SUDDEN AND PIPES R LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453679March 31, 2012
ENGINE AND ENGINE COOLING
CRACK IN ORIGINAL PLASTIC COOLANT PIPES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446282February 2, 2012
ENGINE AND ENGINE COOLING
PORSCHE KNOWINGLY MANUFACTURED CAYENNE MODEL VEHICLES WITH PLASTIC COOLANT TUBES THAT DEGRADE AND FRACTURE CAUSING ENGINE COOLANT TO LEAK INTO THE ENGINE, POTENTIALLY LEADING TO SIGNIFICANT ENGINE DAMAGE. PORSCHE HAS KNOWN ABOUT THIS DEFECT AND FAILED TO MAKE CONSUMERS AWARE OF THE POTENTIAL FAILURE DESPITE THE RISK TO THE OWNERS SAFETY AND POCKETBOOK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413499July 19, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, AN OVERHEATING INDICATOR LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN DIRECTLY TO AN INDEPENDENT REPAIR SHOP WHERE ENGINE COOLANT WAS ADDED TO THE VEHICLE. WHILE ADDING THE COOLANT, THE TECHNICIANS NOTICED THAT THE COOLANT WAS LEAKING OUT THROUGH ITS PLASTIC TUBING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER WHERE THE PLASTIC TUBING FOR THE ENGINE COOLANT WAS BEING REPLACED WITH ALUMINUM TUBING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412012July 12, 2011
SUSPENSION:FRONT
THE CONTACT OWNS A 2004 PORSCHE CAYENNE TURBO. THE LEFT FRONT AIR SUSPENSION COLLAPSED WHILE DRIVING AT 20 MPH. THE AIR SUSPENSION BAG ALSO EXPLODED WHICH CAUSED THE VEHICLE TO MOVE UNCONTROLLABLY TO THE LEFT. THE CONTACT WAS ABLE TO DRIVE TO THE DEALER WHO STATED THAT IT WAS A FAULT OR DEFECTON TO THE FRONT LEFT SIDE SUSPENSION AIR BAG. THE VEHICLE WILL BE REPAIRED; HOWEVER, THE SUSPENSION WAS NOT COVERED BY THE WARRANTY AND PORSCHE HAVE NO INTEREST IN HELPING. THE FAILURE MILEAGE WAS 60,000 AND WILL COST APPROX $4,000 TO REPLACE THROUGH A PORSCHE DEALERSHIP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401458May 18, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT PIPE START TO FAIL FOR THE MODEL YEAR 2004-2006. THE MATERIAL FOR COOLANT PIPE WAS MADE OF PLASTIC AND IT RESULTED IN A DISINTEGRATION OF PIPE OVERTIME DUE TO TEMPERATURE CHANGES. PORSCHE TECHNICIANS IDENTIFIED THIS ISSUE AND PORSCHE ENGINEERS ALSO IDENTIFIED THIS ISSUE. THEY CAME UP WITH A REPLACEMENT PART WHICH IS MADE OF ALUMINUM TO MITIGATE DAMAGES TO THE ENGINE DUE TO SUDDEN FAILURE OF COOLANT PIPE. IF THE PIPE BUSTED, IT WILL CAUSE THE VEHICLE TO FAIL DURING OPERATION AND MAY RESULT IN A HAZARDOUS INCIDENT CAUSING ENVIRONMENTAL ISSUE AND POSSIBLY INJURY TO THE DRIVER AND ITS PASSENGER. IT IS HIGHLY RECOMMEND THAT PORSCHE TO RECALL THIS PRODUCT AND REPLACE IT FOR ALL DEFECT TO PREVENT FURTHER INCIDENT. ADDITIONALLY, THIS IS AN ENGINEERING FLAW SO THE COST TO REPAIR, REPLACE OR TO UPGRADE CANNOT BE THE OWNER RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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