Nissan Quest Complaints (2002)

29 consumer complaints on file.

#10038753September 12, 2003
TIRES:TREAD/BELT
I RECENTLY EXPERIENCED COMPLETE AND PARTIAL TIRE WALL SEPARATION ON 3 OF 4 CONTINENTAL TOURING CONTACT A/S P215/65R-16 TIRES DURING ONE 1200 MILE TRIP. THE TIRE WALL SEPARATION OCCURRED ON MY 2002 NISSAN QUEST WHICH HAD ONLY 9500 MILES ON THE VEHICLE. THE THREE TIRE WALL SEPARATIONS OCCURRED SUDDENLY WHILE DRIVING AT HIGHWAY SPEED RESULTING IN TWO NEAR-SERIOUS ACCIDENTS AND COLLISIONS. UPON INSPECTION BY A NISSAN SERVICE CENTER AND LOCAL TIRE DISTRIBUTOR, TWO TIRES WERE FOUND TO HAVE VERY OBVIOUS AND TOTAL TIRE WALL SEPARATION AND ONE TIRE WAS FOUND TO HAVE PARTIAL SEPARATION. THERE WAS NO INDICATION OF ANY TIRE PUNCTURES OR OBVIOUS DAMAGE THAT MAY HAVE CAUSED THE TIRE WALL SEPARATIONS. DESPITE THE VEHICLE BEING UNDER FACTORY WARRANTY, THE DEALERSHIP WAS UNWILLING TO ASSUME ANY RESPONSIBILITY ASSOCIATED WITH CONTINENTAL TIRE FAILURE. UPON CONTACTING THE CONTINENTAL CUSTOMER SERVICE HOTLINE, CONTINENTAL TIRE WAS UNWILLING TO OFFER ANY FORM OF REIMBURSEMENT FOR THE DEFECTIVE TIRES THAT LEFT ME STRANDED IN TWO STATES BECAUSE THE REPLACEMENT TIRES WERE REPLACED WITH NON-CONTINENTAL TIRES AND REPLACED AT AN UNAUTHORIZED CONTINENTAL DEALER. THE ONLY COMPROMISE THAT THEY WERE WILLING TO MAKE WAS TO REPLACE THE DEFECTIVE TIRES WITH ANOTHER CONTINENTAL BRAND TIRE IF AN AUTHORIZED CONTINENTAL TIRE DEALER VERIFIED THE TIRE WALL SEPARATION. DUE TO THE OBVIOUS DEFECTIVENESS OF THIS BRAND OF CONTINENTAL TIRES, I WAS UNWILLING TO JEOPARDIZE MY FAMILY'S SAFETY BY PLACING ANOTHER CONTINENTAL BRAND TIRE ON MY VEHICLE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036963August 31, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER
LOUD CLUNK DURING COLD START AND AGAIN WHEN A/C IS TURNED ON. STARTED AT 11,000 MILES, AND SEEMS TO BE GETTING WORSE. IF VAN SITS FOR SEVERAL DAYS IT WILL STALL AND DOES NOT WANT TO START. NISSAN CALLS THIS A DESIGN FEATURE AND SAYS IT CAN'T BE FIXED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015958April 16, 2003
TIRES:TREAD/BELT
THE LEFT REAR TIRE EXPERIENCED TREAD SEPARATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015959April 16, 2003
AIR BAGS, TIRES:TREAD/BELT
THE LEFT REAR TIRE EXPERIENCED A BLOWOUT AND SPLITTED AT THE SIDEWALL , WHICH CAUSED AN ACCIDENT, AND THE AIR BAGS FAILED TO DEPLOY. *JB CONTINENTAL TOURING CONTACT AS. DOT # UNKNOWN. *TT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10002273January 7, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING THE ACCELERATOR PEDAL HAD GOTTEN STUCK AND THE VEHICLE REVVED UP TO A SPEED OF 110 MPH. TS THE VEHICLE WAS HARD TO STOP WHILE DRIVING AT 10 MPH(HAD TO THROW IN PARK), AND AFTER THE INCIDENT, THE CONSUMER WAS UNABLE TO START THE VEHICLE. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568189October 30, 2002
SERVICE BRAKES, HYDRAULIC, SUSPENSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., STEERING: STEERING WHEEL/HANDLE BAR
BOTH REAR STRUTS AND THE LEFT FRONT STRUT WAS LEAKING. *YH THE VEHICHLE FELT SOFT, BOUNCY, AND SHAKEY. THE BRAKES GRABBED AND WERE NOISY. THE FRONT END WAS OUT OF ALIGNMENT. THE RADIO'S BUTTONS DID NOT LIGHT. THE CONSUMER REQUESTED A REFUND OR A RE-PURCHASE OF THE VEHICLE. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765513August 11, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIRCONDITIONER BLOWS OUT HOT AIR. THE DEALER HAS ATTEMPTED TO FIX THE PROBLEM 3 TIMES. THE DEALER STATED NISSAN SENT A SERVICE MANAGER TO LOOK AT THE PROBLEM. MY NISSAN FILE # IS 3820186 AND 3832797. NISSAN NOW STATES NOTHING IS WRONG WITH MY VEHICLE, THEY WROTE ON THE WORK ORDER THE FOLLOWING PROCEDURE , " ROLL DOWN THE WINDOWS USE MANUEL AIR AND DO NOT START OUT USING REAR AIR, PUT A/C ON # 2 SETTING. VEHICLE OPERATING AS PER DESIGN". THE NISSAN DEALER FURTHER TOLD ME TO DRIVE AROUND UNTIL IT STARTS BLOWING OUT COOL AIR THEN USE THE SYSTEM AS NORMAL. SOMETIME THAT PROCEDURE WORKS, SOMETIMES I'VE BEEN 2 MILES FROM HOME WITHOUT THE A/C WORKING. WHEN I TOLD NISSAN CUSTOMER SERVICE THAT THIS WAS UNACCEPTABLE THEY TOLD ME THAT THIS HAPPENS TO MANY DIFFERENT TYPES OF VECHILES IN NEVADA. ALSO THEY WORKED ON THE CAR FOR ABOUT 17 DAYS TOTAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013319July 5, 2002
STRUCTURE:BODY
WATER WILL BUILD UP IN THE DRY ROT, CAUSING IT TO RUST AND CRACK. CAUSE UNKNOWN. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757834February 5, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VERY BAD SERVICE. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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